Almost three years ago I ordered a tuxedo and a jacket from Indochino at Fashion Show Mall. I live in Alaska so I had to have them shipped. They came in a little too "fitted" but I was able to wear the jacket. I just brought back the tux 2-1/2 years later to get it altered with no expectations. Maddey was fantastic and super helpful. I was able to get it altered in time for a formal event I was having in Las Vegas.. While, there, I was able to order another jacket and really look forward to wearing that too. Thanks Maddie and Indochino LV read more

I have bought 3 suits from the wonderful folks at Indichino LV. They are amazing. Whether you're looking for something glamorous or more professional they are the place to go for a great suit. Specifically, Maddey is amazing to work with she is very detail oriented, helpful, and is passionate about what she does. Stephanie is also very helpful when I needed to adjust a pair of trousers she made sure it fit perfectly. I can't wait to buy my next suit! It's hard to find people who stand by their work, but the people at Indichino LV absolutely do. read more

What a great experience. Stephanie was my tailor and she was more than professional and patient. She went out of her way to perfect my suit and let me be indecisive for about 30 minutes without any issues. Props on her. I'm glad my brother steered me towards indochino. I'll be shopping here and referring people when they need a custom suit made. Can't wait to make it back. read more

Indochino - Inside of the store - Men's Clothing Near Me - Las Vegas, Nevada

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While picking out his first custom suit we were helped by Stephanie. She was so knowledgeable about every little thing and had such great professional opinions that allowed our first custom experience to be smooth and confident in our decisions. Could not be more impressed with her expertise and knowledge. Cannot wait for his suit to come in! read more

Stephanie... ask for her by name. She was so attentive to my indecisiveness and my inability to pick out proper attire and dress myself. Sad to say I wear nice slacks and shirts to work- but never suits. I didn't realize how much more is really involved. From choosing stitch colors to buttons to collars and cuffs. She knows her stuff and never was pushy. She gave excellent advise. I arrived early and during Black Friday - she was the only person running the whole shop. She handled multiple customers with sincerity and valued us all. I came in for 2 suits and purchased 4 and a few vests and additional items. Not because she upsold- but because she is truly a master at what she does. I appreciate your assistance with people's fitting me- and your recommendations. The suits will more than pay for themselves with the value I received and the image I'll project at work. Thank you Stephanie. You rock!! read more

My husband and I just wrapped up our fitting at Indochino. We took the DIY approach with our last order with mixed success, so when it came time for new blazers, we opted to leave it in the hands of a professional. I'm so glad we did. Right away, we knew we were in good hands with Stephanie. She was patient yet efficient, providing much-needed advice and guidance while providing us the space to create something truly custom. She took the time to understand our taste and preferences, helped us quickly narrow down our options, and understand how everything comes together. The fitting itself was equally professional. Stephanie's experience really showed: she made quick work of the measurements and went above and beyond to note and explain how each small tweak she made affected the jacket's look and feel. We live far from the showroom and are grateful for the extra effort to ensure everything was as close to perfect as possible. It was absolutely worth the time and effort to come in. read more

I highly recommend Indochino, if you live in Las Vegas or just visiting, this is the place to go for your custom made tailored suit! The manager Maddy is hands down top of line. Her attention to detail when measuring you for your suit cannot be beat. Maddy's fashion knowledge, and awareness of what is trending is amazing. The material and fabric that Indochino has, and the selection is amazing. When my suit arrived, the fit was perfect and looks amazing! Could not be any happier with my choice. read more

This is my first experience with Indochino and when my suit arrives, if it's as good as the customer service I experienced with the fitting appointment today, then this is the beginning of a beautiful fashion friendship. read more

Service was amazing go see Maddey for all of your custom & tailor suits ! She is the best ! Would definitely recommend all of my friends & family. Great suits at an affordable price point ! read more

The worst customer service? I had several issues with poor customer service with the INDOCHINO staff. The staff will treat you like they do not want you in the store. It's seems like they hate this job with a passion and the sheer fact that your shopping there is enough for them to dislike you. I had a face to face talk with Vinni who is the manager and he made me feel hopeful that things will change. read more

They say they're a custom tailor shop & suits are made to exact measurements & order, but honestly they're not. The sent someone to take the measurements for the entire wedding party, only to send back suits that fits no one. Our tailor said they more than likely just grabbed the closest sized pieces (like a pre made sleeve, prepaid torso etc) and stitched them together and called it a day, and did not care about the actual measurements at all, so of course none of them fit anyone in the wedding party. Had to return all the suits at the end read more

Not sure why the stars are so low. Good fabrics, prices, and sales. Indochino despite modeling skinnier suits offers a huge variety of styles and fits. I wanted a more classic and European style, and they did a great job! It's really the only place to get great suits at a good price. Also, this is the place to go. I am 6'5 260 and rather hard to fit, and their tailors had expertise and patience to get me the look I wanted by making a few changes here and there to a few pieces after they came in near perfect. I never review anything, but I had to review indochino. read more

Good service. Maddey is very friendly and knows what she is doing. The have a good selection of fabrics and colors. You are able to customize the suit in many ways. Love that there is discounts all the time as well. Good quality for good price. Takes about 2 to 3 weeks to get your suit so if you need it for a special occasion just keep that in mind. Definitely will go back and recommend to other people. read more

I have been shopping at Indochino for years due to their impeccable selection of quality fabrics, made to measure fits, rapid turnaround, and friendly service that accommodates my sometimes chaotic schedule. Vinni, the General Manager, and his staff display genuine concern for guest satisfaction while providing insightful recommendations on style and wardrobing, things I'm not afraid to admit needing from time to time. Although I might have suits and outerwear for every occasion at this point, I can hardly wait to find an excuse to buy more. Thank you! read more

I was soo excited to order a bespoke suit at Indochino. I was sooo disappointed that they didn't complete our suits in time for my friend's wedding. Even worse, they had HORRIBLE customer service. You CAN NOT trust Indochino to get your suit order completed correctly, and on time, so think about that when you are trying to order a suit for a specific occasion. I really wanted to like Indochino - when I went into the store, I even shot a bunch of photos and video clips and posted them on all of my personally owned social media accounts. As a result of seeing my posts, a few of my friends even bought customized suits and sportcoats from Indochino. When I was in the store, I met with Jay. The customer service in the store was just fine. He was a nice guy... however, the follow up was horrible. The order was placed incorrectly, and as a result, the production of my suit was just in limbo. Nobody bothered to call or email to check the status of the suit... what's worse, why didn't they REALIZE that the suit order was in limbo? I already paid for the suit, and the funds had already been charged to my card. They DIDN'T EVEN KNOW the suit production was delayed until I called them over and over at the store, trying to schedule an appointment for the fitting. EVEN WORSE: trying to reach a real human being on the phone is next to impossible. You have to try and reach someone on their ridiculous online chat support, and their chat agents (like Jenna) are super useless and are unable to help fix a situation or escalate it to a person who can. Long story short, Indochino didn't finish my suit on time, and they didn't do anything to make it right. Jay at the store tried to put me in touch with his district manager, but after a couple emails exchanged, I asked for a PHONE CALL from the district manager to rectify the situation. No such luck. I wanted to like Indochino. I really did. However, the incompetence by the staff in the store, and the lack of follow up by the District Manager (Shayna Green) just left a really foul taste in my mouth. I don't like writing bad reviews about companies, but this is one case where the customer really needs to know.... BUYER BEWARE. No wonder Indochino has so many horrible reviews online. What a garbage company. read more

I rarely post reviews, but after looking in my closet and realizing that I haven't worn any of the 3 suits I spent over $1600 on since they were "finished" 3 months ago (3 months after my initial fitting), I needed to say something. I was originally measured by a woman who was extremely nice and professional, and who I eventually found out was very new. When I first received my suits, the jackets were laughably large and the pants would probably fit me if I gained another 50 pounds. I went back for 2 fittings before the more stained tailor, Soledad, stepped in. Her demeanor was gruff and direct, but you could tell she knew what she was doing. We wound up needing to scrap and reorder the jackets and did extensive tailoring on the legs after the 4th fitting. I tried to express the type of fit I wanted, but everyone still came out looking boxy. I wore an off the rack Zara blazer and tailored dress pants that fit me perfectly as a guide for them, but I was still disappointed after receiving my "final fit". The jackets fit "ok" and the pants were still too short. I probably should've pushed for another fitting and replacement, but at this point I was exhausted with the process and had little faith that that would out could get it right. I was very excited about having a relationship with Indochino so I could pick fabrics and cuts every couple of months and build a wardrobe of tailor made clothes, but I guess you get what you pay for. read more

Never thought I'd be giving a horrible review of a company I'd heard so much good about, but I am. I booked an appointment to come get measured for a suit. I was getting one minimum, up to 3 suits, and then while there Id decided to go ahead and take 5 shirts. But while I was getting measured I let my tailor know I needed the measurements for a site called son of a tailor to get a custom shirt from them as well. I needed length, chest width, and waist width. I was there for over an hour, had picked out 5 shirts and was moving on to suit when finally I was told I couldn't be given my measurements. What? The older Asian lady that I think was the manager said that no one will ever give you measurements unless you're buying from them, which I was. She also said they can't see my measurements so I said just take these 3 again real quick. She said no. So there was my $1500 ish min purchase, 3 people there helping me for an hour, that was gonna take 6 weeks to arrive by the way, and that wasn't enough to get them to part with the sacred information of the measurements they just took. I told them to cancel everything and walked right out. This is my go to whenever a company policy or practice is ridiculous. The employees were really nice, no reason to be mean to them. They either have a policy that says this and they're following it, or they don't and they actually are being adverserial on purpose. Being a Karen won't change any minds in either case, so I just said cancel it all and walked out. Oh for my measurements problem? Problem solved ordered a tailor ruler on Amazon for $4 free one day shipping I'll do it myself. I literally ordered it on my walk to the car. If you want a suit to take 4-6 weeks, where you body measurements are proprietary data that you can't ever use again, this is your company. That definitely makes me think I dodged a bullet with quality if they're doing everything they can to stop you from ordering somewhere else. read more

Don't waste your time, because they don't value it. The customer service is terrible, and I've had multiple errors with my order.

Absolutely abysmal customer service. Not only was my husband insulted but belittled before he walked right out their door. I'm not quite sure how their 'customer service' helps the company but this 'Pretty Woman' behavior isn't really acceptable in 2022. I'll be letting everyone know to avoid. read more

Absolutely worst experience with a clothing company I've experienced. I live in Tucson and don't have an Indochino within 100 miles of me. I made an appointment to be fitted and purchase a suit at the Vegas location. Jumped a plane only for them to cancel on me the day before. They offered no help or assistance. I spoke with the manager all he offered was excuses no solutions. I wish I didn't need to purchase a suit from this company, but being a groomsman in a wedding I have no other options. read more

This company and the staff at fashion show mall are the absolute best. This review is just the tip of the Iceberg about how I feel. The service and garments are top notch, and the amount of detail and patience this staff has from measuring to designing to fitting. I can't thank the staff here enough, they are simply the best in Nevada and I will continue to rave about them to everyone I know. I not only highly recommend them I strenuously urge you to go see them, it will change the way you look and dress and feel about yourself. Thank You W Michael Turpin read more

So, yesterday, after posting my critique, I received a call from an Indochino employee. He advised me that I'd been sent an email about three weeks ago letting me know that my suit was ready. Of course, like most people, I get dozens of emails from vendors everyday. No one bothered to follow up. Anyway, I told the employee that I would come yesterday or today to pick up my suit. I came today and the door is locked and the lights are off. The employee did not bother to tell me that Indochino would be closed today. Or, if Indochino suddenly decided to close today, he did not bother to call me and advise me, so I wouldn't waste my time, gas, and energy. When I first came here, I was excited to learn that once they had my measurements in their system, I would never have to set foot in this confusing mall again. This will make the third time I've come here for the same suit that I don't even have yet. What a stomach-punch of a disappointment this business has turned out to be. read more

This was our first experience ever in an Indochino as well as ordering a custom suit. My husband needs a tuxedo for an upcoming wedding and we decided to try Indochino. The experience was nothing I have ever seen for a men's suit experience. The fabric selection, lining choices and design options really give the buyer the most custom experience and garment that is tailored for the individual. Harley was the associate helping my husband and made him feel so comfortable and in control. Harley also did a really great job and letting me be involved in the process as well but keeping the focus on my husband. Harley help provide visual aids when choosing all the design options of the garment as well as completed my husbands measurements - and let me say there were SO many! However, I know when we get this tuxedos it will be the best fitting and designed garment my husband will ever own. Additionally the price (which is high) also includes all of the tailoring after delivery of the suit for up to 12 months! read more

Worst fitting suit I've ever bought. Went in 3 separate times for fittings. First suit made was extremely tight on the thighs and had bell bottoms. Second suit was the same. Third time around the tailor actually measured me instead of the sales people. She said to me - whoever entered you as a regular drop instead of long was clearly wrong. Got the pants - crotch is great - I still look like I'm wearing bell bottoms straight out of Studio 54. I gave up. The sales rep asked me to come into the store to fix the pants. I said - what for? You've gotten it wrong 3 times. Just throw the suit out. I'm not interested in coming back for a fourth time (and risking another poorly made suit). Shirts fit fine. My suggestion - you want a custom suit - run, don't walk away. You want custom shirts - fine, get them there. I'm not asking for a refund, nor did I post this to get a refund. Lesson learned - don't buy a custom suit from guys that are trained for 30 minutes on an iPad. Go to a real tailor. read more

Finally, got my suit via FedEx again. I tried putting on my pants and could not get them around my waist. I just want my money back.

Vinnie was great, helped with initial measurement and final adjustments. I was thoroughly impressed with quality and level of service. read more

Indochino - New suit - Men's Clothing Near Me - Las Vegas, Nevada

If you need suits this is the place to go. You cannot get cheaper custom suits, and they fit and look as good as the $2000 version. Vinni is great and was a huge help, they walk you through the process and make sure you are happy with the fit. read more

Appointments don't matter. If you come in without an appointment. they'll tell you that they can't help you without one. If you schedule an appointment. They'll help who they want instead of you. Had an appointment for 2 came at 145 and was told he's with a client and to come back at 2. Came at 2 and some one else walked in. And now I'm waiting for the walk in to get sized. Even though I'm the one with an appointment. Seems weird. Seeing how it's the same person playing both sides of the rules. read more

Hands down my best shopping experience ever. I needed a custom suit made for a wedding and discovered Indochino through a google search. Indochino offers a ton of fabrics, colors and styles to choose from, and the amazing team there guides you through the entire process for a seamless (and affordable!) experience. You get to pick every detail about your suit down to the lining, buttons and pockets. I was fortunate to work with Derrick, who is AWESOME! He helped me make style decisions and was meticulous when taking my measurements. I've never felt so cared for as a customer. My suit arrived by mail today--turnaround time was just 2 weeks. Indochino invites you to bring your custom suit in to try on and get any needed adjustments done for free. My suit turned out perfectly! I cannot say enough good things about this store. If you want an ideal-fitting suit (or shirt or tux, they make those too!), I highly recommend Indochino. read more