Love the brand and overall product. But the device at this location is just horrible. Alteration take forever and they fail to comply To the time frames they give. "Come tomorrow it will be ready " show up 5 days later .. still not ready. Precios alterations took over a month. Lizbeth at the store has been the nicest, but still alteration weren't made in time but that is not her fault, she assisted after to update my measurements to fix any future issues. read more

Exceptional quality, customer service, and selections for mens custom made suits. Was so thrilled to see this store opened up in Brickell. Bought 4 suits and can't wait to get them. All suits are customized and tailored to fit you. Love this store!!!! Lauren and Jared took care of us and did an amazing job! read more

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Absolute garbage. Spent $1500 with them for suits I needed for a new job. I made the at very clear to them that I needed them on time. I was PROMISED multiple times they would arrive on time. I ended up needing to buy more suits else where for the new job. They lied repeatedly about the arrival date after I was fitted for alterations which delayed it an additional 2 weeks. They PROMISED to update me and never reached out a single time. I have spent $50 in parking to go to the store just to get them to speak to me. Only one suit was ready for pick up and the other one they didn't even adjust so now I am waiting another week. They have offered 000 compensation. The manager Liz and the employee Wala, will repeatedly PROMISE and NEVER DELIVER on that promise. Complete disregard for customer service and will lie to your face just to keep you from voicing your respectful opinion. Cuts me off when I'm trying to be heard and thinks saying "sorry" 7 times in one sentence fixes things. Do not waste your time going here. For the same price I could have bought 4 suits at brooks brothers and had them in 1/8th of the time. These people are the worst customer service I have ever experienced. I am not rich either those suits were investments in my future and they screwed me over hard. read more

I am so happy that I ended up going to this location! The tuxedo of my dreams made to measure me perfectly! CODY and his team gave me the confidence to ask questions and made it super comfortable tailoring while they included me on every detail. They took the time to give me options and my final product turned me into James Bond on my wedding day! Thank you again and I will be back! read more

Scam artists !!!!!never buy at this Store !!!!inside the store everything looks very nice and beautiful when It gets deliver to your house it comes very cheap looking all the way from China from a different company!!! This is totally a scam I ordered from them a suit for my wedding and I didn't even get the size I wanted Scam scam scam read more

Excellent selection with excellent service. Grade mid level suits custom tailored and salesmen are great. Cody was especially good, he was knowledgeable, friendly, didn't oversell, and helped me select two conservative suits. If you're looking for mid-level custom tailored suits with a little flair, Indochino is for you. read more

LISTEN! I really don't ever do this (I know thats what people usually say on first dates but its true). However, I needed to write a review just so I could share with the world or whoever reads these things, the next level service and people this store has working for them. I met JARED first when I dropped in the store, he said he had availability and got to work helping me put together my custom suit. He was very professional but also made the experience super comfortable every step of the way, mixing knowledge, light humor and his personality with each step. Overall it was a breeze and very enjoyable experience. Fast forward a few weeks and my suit finally shows up. Jacket fits nearly perfect but the pants are just a touch too baggy in the back so I go to the ADVENTURA location (closer to me) to have them tailored. Here is where, by chance, I meet CODY (I find out he's the store manager at the BRICKELL location just filling in at this store) This gentleman, CODY, is an absolute legend and his energy is both infectious and off the charts... we connect instantly. He sees the issues in the pants, gets them tailored up and makes a few other recommendations for minor alterations in no time. He also offers to bring them back to his store as he assures he can have these changes done quicker. Normally they say 2-3 week turn around for these type of alterations, but honestly he called within 3 days to tell me I was sorted. I went to pick up the suit from his store a few days later. My fiance and I were running behind to get on the sailing yacht she captains and I called to let him know this. He told me don't stress with paying and parking instead telling me a spot where I could pull up and that he would run it out to me (now don't everyone go thinking this is standard). This is however, the type of genuine customer service, thoughtfulness and efficiency that cannot be taught.... either you have it or you don't and CODY has it in spades. I had one last minor issue that needed to be sorted and I brought it to the ADVENTURA store again (probably a mistake), this service was underwhelming and then for the final touch needed, I was told I needed to wait "2-3 weeks" and they would call me when ready. No call came and I am going to be heading back up to New England within a week or so. I tried the ADVENTURA's phone numerous times on many different days and it was always off the hook and came back busy. I then called the BRICKELL store and CODY answered "Hey Cole whats going on?!" I explained the situation and he said he would handle it. I got a call back next morning from the ADVENTUA store that my suit was ready. Moral of this overly longwinded and perhaps boring review is that you should go to the BRICKELL INDOCHINO kick back and enjoy each step of the process knowing that you will be more than taken care of with a natural joy and level of service that I would put up against almost anyone in any service industry. CODY and JARED top quality humans with top service. SUIT is now perfect too! read more