Very Disappointed -- Poor Workmanship and No Follow-Through…read more I normally do not write negative reviews, but our experience with this comapny was disappointing enough that I feel compelled to warn others. We hired the company to perform water damage remediation and subsequently rebuild the affected areas, including installation of LVP flooring. Unfortunately, within approximately nine months of installation, the flooring began to warp, buckle, chip, and come up from the floor. This was not a minor cosmetic issue--it was a significant failure of the flooring installation. As soon as we noticed the problems, we contacted Moses, the project manager, who initially told us they would address and repair the flooring. Unfortunately, after that conversation, he stopped responding and effectively ghosted us. We continued trying to get the issue resolved and eventually contacted Rob, one of the co-owners, but we experienced the same lack of follow-through. We contacted the company within the first year, while the flooring problems were actively developing. However, we were repeatedly told that they were out of town and that they would get back to us. The delays continued, and by the time we were finally able to have the matter addressed, we were told that the flooring was out of warranty. That was extremely frustrating because we had made the company aware of the problem well before the one-year mark. In our experience, the company did not take responsibility for workmanship that had clearly failed within a relatively short period of time, nor did they make a meaningful effort to resolve the problem when we brought it to their attention. The quality of the flooring installation was unacceptable, and what made the experience even worse was the lack of communication and follow-through afterward. If you hire a contractor, you should be able to expect them to stand behind their work when something goes wrong. Unfortunately, that was not our experience with Restoration 1 of North Atlanta. I strongly recommend that anyone considering this company do their research, ask detailed questions about workmanship warranties, and get everything in writing before moving forward. Based on our experience with the flooring installation and the way our concerns were handled afterward, we would not use this company again and cannot recommend them.

I was referred to Rob H. and Restoration1 by my daughter (Z. Harper). She spoke highly of Rob and…read morewas pleased with the mitigation service that he provided at her rental home. I had the pleasure of working with Rob H. and Byron. Byron was new to the job, but just as hard working and personable. He will be a great addition to Restoration1. The mitigation was completed in a timely manner and Restoration1 worked well with my insurance company. Thank you Rob and Byron for a job well done! -Shirley Harper

Jeff took up carpet in a large bedroom and installed oak flooring for me. He returned and removed…read morelaminate flooring and replaced it with an oak floor in an adjoining hallway. He also repaired a tree damaged deck for me. He communicates throughout the process, is prompt and genial and he's incredibly meticulous. The space is cleaned and spotless when he's done and his price for each job seemed very fair. I just can't say enough good things about him.

Jeff was absolutely wonderful. We told him that we were trying to put our house up for sale and in…read morea bit of a time crunch. He was able to fit us in the next day to come over talk about what we wanted done, he said we could expect a quote in about 4 days. Jeff actually got the quote back to us the next day, and the quote was the price range we were hoping for. (Read: not what we expected, what we hoped it would cost) He was able to come over a couple days later and everything looked phenomenal. He did a fantastic job. He had done everything from drywall touch ups, painting, new faucet hose in the kitchen, install a new garage door opener, install a new hanging light, put a new handle on our microwave, and install a new storm door. I'm sure there's things I'm forgetting but it seems like he can do about it all. We had Jeff recommended from a friend of my husbands from work, and I'm so glad we went with him. He got everything done within a week of contacting him, probably a fraction of what most places cost, and is honestly just a nice guy. You can tell he is passionate about what he does and takes pride in his work. I honestly don't know why he doesn't have hundreds of 5 star reviews.

Fair price and excellent job. I would definitely recommend these guys to my friends. They helped me…read moreclean the carpet in all bedrooms as well as my basement where is the home for my dog. Everything looks clean even like new. Thanks to them.

Asi did a great job with my carpets - they look brand new! He was friendly and helpful. The price…read morewas reasonable and the service was excellent - they were able to fit me in right away. I would definitely use them again.

Peter with JR's Dryer Vents and Fireplace Cleaning was excellent. The service was great. He was on…read moretime and very professional. I highly recommend.

Called and set up appointment and he canceled on me not once but two days in a row. Not…read moreprofessional at all.

I contacted a handful of companies to do flooring for my condo. Everyone came over and gave me…read morequotes all over the place and told me I needed other work done too. After contacting FixerMaster and talking to Jonathan - he was super honest with what needed to be fixed and what didn't. Then while doing the work Jonathan has been one of the best people I have EVER worked with. Even after the job was done and I wanted a couple alterations he came back and wouldn't take my money. My floors look amazing and they also helped me paint my walls and do some other things. Definitely a gem.

Don't hire them. This has been easily the worst experience I've had hiring a handyman service. I…read morehired them to install shelves, fix the frame of my front door, and replace a sliding pocket door. I was quoted about $200 less than other services, so I figured I was getting a great deal. The person they sent out stayed over 12 hours when I was told the work would take 3-4- the majority of which he struggled with the pocket door. The shelves and front door frame are perfect but the pocket door literally fell off the top hinges and scraped the inside of the door compartment anytime it was used. When I contacted the manager of this company, he apologized and agreed to send somebody out to fix the door. Well, he sent somebody but didn't notify me that he was so I wasn't home when the handyman arrived. Despite repeated attempts to reach them and set up another time for them to come out and fix what should've been fixed the first time, I have gotten no reply for weeks. I wish I'd spent the extra $200 to hire somebody else originally. Sometimes you get what you pay for, so if you're looking for half-assed work and shitty communication these are the people for you. In response to the owner: your company had so many opportunities to do the right thing. It shouldn't take me seeking out a new method of communicating with you to get the work done. I didn't want a refund- what I wanted was for it to be fixed. The dishonesty and gaslighting is obscene

I was really hoping that Kyle would be a contractor I can work with when I need someone to help me…read morewith my rental in GA. The house had water damage as a result of bad HVAC job (by Bardi heating, cool. Another horror story that I want to share soon..). The damage caused mold issues. Concerned for my tenant, I contacted contractors I have worked with before but they were all busy so I had to find someone else. I went on Yelp and reached out to Kyle based on the 2 good reviews. The initial convo went well and he sounded like he runs a good honest business; I went ahead and scheduled for an estimate. He gave me a quote including bathroom ceiling "repair" and closet mold removal. I agreed and paid the deposit and he came to start the job the following week. During the job, he let me know he needed to cut out the drywall in closet because the damage can't be remedied. And also the ceiling in bathroom doesn't need to be cut and can just be painted over with mold-treating-resistant paint. I agreed and asked for quote. Also now that ceiling doesn't need to be cut and repaired, I asked to adjust the first quote. He was reluctant for reasons I didn't really understand (something about because I already paid half). So I asked him to adjust the new quote and he did. So he cut open whatever he thought needed to be cut open and left a fan there for few days to dry out the remaining moisture and painted over the ceiling. At this point, the tenant needed to be out of town over a weekend after he picked up the fan. I thought this is OK so we can observe there's truly no more moisture from HVAC. And we agreed we'll schedule for him to come back and complete after tenant is back. Then he basically ghosted us. The tenant was not able to reach him at all. I was able to reach him once and he told me he has been really busy. I told him I understand but I'd like for us to get on his schedule and he said sure. I asked the tenant to try him again in case he forgets. And she was ghosted. I called and texted him just to be sure. And now I'm ghosted. A week had gone by.. My last text to him is "we will reach out to someone else" and he did not respond. I think it's safe to say at this point he doesn't want to complete the job. I don't want to say I was duped and paid more than what he actually did. I don't know if he even did a good job with mold remediation and painted ceiling. I don't know if he caused more damage than necessary. I'm not a professional and I'm not even there to assess it properly. But I'll assume he did a fair job and I paid a fair price for it. It is the fact that he ghosted on us and leaving us a mess to deal with that had me give this rating. Now we're left with a closet wall cut open, ceilings unfinished, and water stains still not addressed. I cannot recommend him. UPDATE: Given the response from Kyle's family, I changed the rating. As I said, I did want Kyle to work out to have a good reliable contractor to reach out to as a landlord managing remotely. Unfortunately it did not due to the reason stated in the response. Given an opportunity, I am sure Kyle "can" make a better impression on other customer but I can only rate on my own experience. I do wish Kyle a speedy and full recovery and his family well.

In my rental property there was some issues with toilet reservoir and shower door Kyle was very…read morequick to response and did the job right. Would highly recommend.

Had an emergency leak in our upstairs bathroom. Water was going everywhere. It was a total time…read moreof 40 mins from the time I put in my yelp request to when Mr fowlin showed up to help turn off the water. Which was in the crawlspace that he went into to handle situation quickly. Scheduled to come back later to correct issue, was able to do entire job later that day. Great quality work. Very happy with service, communication, and professionalism.

Dalon is great. We asked him to replace the shower cartridge. We didn't see his message when he…read morearrived. He waited patiently. After the cartridge was replaced the shower still didn't work properly. Dalon offered to examine the system and fixed the shower head for us for free. He is very skillful. We would love to hire him again.

David, It is…read moreobvious your words (see below where you pleaded Mia Coupa / my bad) were merely an effort to assuage prospective customer's fears about doing business with you. Bottom line you have no intention of making good on your offer to clean up the awful mess you made. Approximately a week ago I asked you if you were confident you could correct the mess you made. You never responded. That is not the posture of a man who regrets what he has done. In your initial response you suggested 2 options (.... I would like to offer full repair at no additional cost to you to help make things right or a partial refund.... Please let me know what feels fair to you, and how best we can proceed.). I think it is in both of our best interests to end this project on friendly terms. Instead of a partial refund, please return all of the money. I will need it to hire someone to clean up what you did, buy additional materials and then complete the job correctly. And here's the kicker, you used tunnel vision on this project. I am a senior citizen with friends, family and I belong to several organizations. One of the most common conversations I hear is 'I wish I had a reliable, handyman, I could trust'. Here are some of the words you offered in the way of an apology: ... I also deeply regret that I accepted a job I was not fully prepared for,... ... I failed to honor that trust, and I take full responsibility. My vow to you and my future customers definitely include additional training to ensure this never happens again... Sincerely, Ms. Trudye Nesbit

David came on time and was very professional with every stage of the closet repair job. I would…read morehighly recommend him to anyone needing a dependable handyman.