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    Indoor Environmental Professionals

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Indoor Environmental Professionals

    Damage restoration

    Air duct cleaning

    Environmental abatement

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    Bratcher Heating & Air Conditioning

    Bratcher Heating & Air Conditioning

    2.7
    (6 reviews)

    I have had Bratcher at my home a couple of times and they were great. A few days ago I had them out…read morebecause my furnace was acting up. I had it set on 71 and it said it was 67 and didn't go on. By the time you came out it was back at 71. The service technician (Trenton) went downstairs sat on the floor staring inside the unit , finally touched something inside and came upstairs and said everything looked ok. My husband had to ask him to look at the thermostat. He said everything was ok. I get a $170 bill for that and guest what it's still doing the same thing. I guess thanks for nothing. We will get help elsewhere.

    BEWARE! Gross overcharge for parts and labor. The only…read morereason for the 2 star instead of a 1 star was because of the technician, Andrew who worked hard on our repair and it was not his fault for what the parent company Bratcher Heating and Cooling bills their customers. Bratcher cannot be trusted and will take you advantage of you. The thermostat went out over the weekend so called in a request for service on Monday. The repair technician did not have a spare thermostat with him so temporarily overrode it so the AC would work. All great so far. He quoted us $869 for a new thermostat plus labor plus he found a contactor on the compressor that needed to be replaced but the part was covered under warranty, about a 15-minute repair job. He would get the part and be back the next day, Tuesday to install the new thermostat. Tuesday afternoon received an email from Bratcher where their price was now $1,061 plus labor. I inquired about my discount because of the service plan that I pay each year and was told that the higher price was the discount price. They had me over a barrel especially after the technician rewired the AC to override the thermostat, so I approved the work under protest. Andrew returned to do the work, now the price of the thermostat has risen to $1,201.00 plus $70 of labor for replacing the part that was covered under warranty. We also paid $85 for the first day's visit. So we paid $1,271 today plus $85 yesterday for a new thermostat and a warranty repair. A new thermostat retails for $869.99. It can be purchased at Supply House for $838.39 and at Amazon with next day delivery for $685.02 with instructions to self-install. I was OK with paying a bit extra, $869 for a professional install but not OK with Bratcher continuing to raise the price to $1,201. Even with labor, which took the technician less than an hour to install and program that is a huge mark up, almost double of what you can buy online and install it yourself. Bottom line don't trust Bratcher and if you have a thermostat problem check how to fix it yourself of call another company to do the work. I saved all of the paperwork provided by Bratcher and research to prove my above statements.

    Meinders Air Duct Cleaning

    Meinders Air Duct Cleaning

    1.0
    (1 review)

    The cleaning is good, i'm sure, though time will tell. The customer service wasn't good. I expect…read moremy home to be respected and considered and communication about the process, however, that did not happen. I hardly got a good morning before they jumped out of there truck, and took over my house without even a proper introduction/questions for the first time meeting face to face. No booties were worn until i asked for them too, and even then, they were only worn upstairs, not downstairs of my home. I had to ask for the water that came out of their leaking air hose to be cleaned up off my basement floor and steps. They also left dust bunnies from the vent blowouts throughout each room and did not offer to clean that up, which is part of a full service anyway. I was also told, by David, that the dryer vent (outside face) should be replaced soon. I went out 2 hours later to take a look, and realized, that the corner of the vent was broken off during their services. I also had to confront the larger guy, to put something down over the bathroom floor or put on booties, and that's when he gave me major attitude about doing that, something that should be done in anyone's household to protect the homeowners investments. I also had to confront the large guy outside, because he was wrapping up the air hose and just winged it into my flower/plants and then proceeded to drag the hose out of them to get wrapped up. He even had the audacity, when i asked him why he did that, to ask me what my problem was...uh hello, you are being inconsiderate and disrespecting my home and property, you are the one with the problem sir. I told David about the guy's attitude and the plants and booties, and he asked if he damaged the plants. I said it doesn't appear so, and he just smiled and said he would talk to him. I do not recommend this company. They care to get a job done, but not actually respect your property in the process as though it was their own. Money is the driving force, not care.

    From the owner: Meinders Air Duct Cleaning, Inc provides air duct and dryer duct cleaning services Peoria, IL and…read morethe surrounding areas.

    Menold Construction And Restoration- Morton

    Menold Construction And Restoration- Morton

    2.7
    (7 reviews)

    The folks at Menold Construction and Restoration are, in a word or two, odd ducks. From my first…read morephone call to them, to the initial visit/inspection, to the work - over several days - and job completion, they were nothing short of perfect. Scary, isn't it? Given all the horror stories you've heard and read regarding working with construction. I have a large driveway with a three-car garage. And I was always curious as to why no one ever parked in my driveway. One day I asked one of the employees and he said they've been instructed not to park in the driveway, and no one ever did. It wasn't until later that I realized these employees have been trained. Trained not to block anyone's driveway, trained not to allow possible leaks onto someone's driveway, in other words trained to be considerate of the homeowner - trained to provide exceptional customer service. Impressive. I found this "training" throughout my experience with everyone associated with Menold. Communication is as important to them as it is to me. Everything they said they'd do - they did. Every time they said they'd be there - they were. The process from start to finish was communicated and expertly handled; they were thorough and professional in every way, friendly, considerate, and responsive. At first I thought this experience quite amazing. Then again, I think back to when I was trying to figure out who I was going to call. Menold was the only company that came to mind. They were the only company I called. What that tells me is Menold has a reputation - a reputation based on all the things I've discussed here. Every business owner knows you live and die by your reputation. Communication, character, integrity, knowledge, customer service, these are the things that matter to me. These are the things the staff at Menold delivered; big time. Thank you Menold. You rock!

    They've always been able to bid on jobs and schedule work quickly. The job sites are completed and…read morecleaned up in a professional manner. We are using them for a third time now. You name it, they can do it. GREAT staff.

    Indoor Environmental Professionals - damagerestoration - Updated July 2026

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