That old lady with the white hair at the desk was so rude. First she scans everything and asks if I…read morehave gift cards then after putting in my gift cards said I couldn't use my $10 off birthday coupon then has the audacity to ask why I had an attitude. It's my birthday and I wanted to use my coupon. it's not my job to know when coupons are supposed to be scanned. IF YOU DONT LIKE PEOPLE DONT GET A RETAIL JOB. I love shopping at ulta but i'll never be returning because that lady was so rude

Horrible experience at Ulta. Purchased a make-up set called mini brands by Ulta for my daughter's…read morebirthday. Turns out there's no makeup at all in the makeup kit. It's an assortment of cheap plastic useless toys! No indication on packaging at all that product is actually a cheap happy meal toy. Biggest problem is that the store refused to return the product against their brand policy of 100% satisfaction guarantee, not to mention their horrible and rude demeanor upon my daughter's attempt to return and merely attain a store credit. DO NOT SHOP HERE! Customer service is non-existent. Read the other 1 star reviews Cause there's quite a few.

Unable to place online order for pick-up in store due to inventory levels being wrong on 5 out of 5…read moreproducts and other issues. Tried calling the Shelby Township, MI store directly 586-254-5765 but they wouldn't answer their phone until about the 30th time I tried. They claimed they had been there all morning but had not noticed my call coming thru. They did not think this was worthy of feedback or letting their manager or corporate know. I received a lot of push back. Why would they not think this was something that should be addressed? Same attitude about the inventory levels being wrong and unable to place an online order for pick up in the store. Workers Melissa & Bebbie gave me non-stop push back and horrible customer service, very unprofessional. I tried to file a formal complaint with both Melissa and Bebbie but they refused to take it. Instead Bebbie misadvised me buy telling me to call 866-593-3478 to make my formal complaint. I did so and was told that is was Sally Beauty Supply Security Interface. They advised that was not the correct number to file a complaint about Cosmo. So Bebbie lied to me. I am offended by their rudeness, neglect and failure to assist me or care about the company. I do not recommend shopping at the Shelby Township, MI Cosmoprof store or their online website. SalonCentric is far superior.

They had everything I needed and more. The store was immaculately clean and the lady at the counter…read morewas extremely helpful. Especially since I don't live in town I needed some help finding different brands. 10/10 would come back.

Bad management. Employees and management are not respectable to customers. Terrible service…read more They sold us a defective (not working) produce, and they couldn't care less about our problem.

I don't know why there are bad reviews about this location, I drive a little bit more to get to…read morethis location. The ladies have always been sweet and knowledgeable. They know me and always make me feel welcome, I will always come to this location.

So I'm the King of course, but there is an Heir. But it's a secret. An Heir Secret…read more Which is much better than a Hair Secretion. This is in Troy, so I figured we should Troy it out. They sell weaves and hair products for cheap, and they're good products too! It's a discount store despite being inside the Oakland Mall - further proof that this is kind of a "working woman's" Mall in many ways. Barbie loves it here. My Detroit BFF loves it here (and comes often). So I have no qualms about giving this lovely little shop 5 stars. You should check it out if you like sexy hair and cheap deals.

Being in a panic about a haircut I loathed, I ordered a wig from Wigsis. Big mistake. The only…read morething correct was it was a large size, but the color and style were completely wrong, and those guys make you pay them to ship a replacement (after you pay to send the original back to China!) with no assurance they'd get it right a second time. Only about 30% refund. So I'm in Oakland Mall, go into Hair Secret, and lo and behold! I spot the very style Wigsis failed to deliver, this one lookin' very good, exactly like the photo. As it was summer and over 90 F, too hot for a wig now, and I'd wasted so much money on the wrong one, I reluctantly did not buy it. Very impressive selection. When I can afford another, this is where I'll go. Helpful salesperson too.

Woman that waited on me warmly greeted regulars. She seemed rather short with me…read more The woman insisted my roots are a 2 and the bottom of my hair is a 4, told me flatly I need to match any grey hairs I have to the darker ones. I have light brown, dark brown, almost black and some reds in my hair. She said my hair is tinted on the top, I told her I used an herb treatment, she corrected me and said it's still a tint. I wasn't having a good interaction with this staffer, she seemed combative and rather argumentative. This may be why folks would rather guess and try their luck on Amazon.

I had my first visit to this color bar. I was very satisfied with the color and with the help that…read moreI got with my color stylist Annie.

So happy I found this place! I love my essential oils and use them daily for just about anything…read moreand I had a coupon from the mail for this business. Of course I forgot to use my coupon lol I came here particularly for my frequent Charlie horses and inflammation in my knees and the owner knew exactly what I needed (I did look up what I should take before my arrival and his words matched what I read). Most of the brand is Young Living, but they sell diffusers, other scented oils, etc. Will be back soon to use my coupon and get more oils.

The worker at the location was really kind and seemed very charismatic. Very helpful as well.read more

Clean with well organized products. The location is great and the service spirit is respectful…read more The owner is straight forward and very reasonable. I do not know what happened to another reviewer with bad rating, but I also understand the frustration from sizable spending: Simply put, the mindset of "this product belongs to other person until I buy to keep." may help promoting common sense for mutual benefit. Regardless, I recommend this place. Keep up the good business!

I went to this store shopping for wigs.. the Asian male worker was very rude and acted irritated to…read moreprovide service to me. I left immediately after he told me to stop putting my hands on the wigs because it could mess up the style of the wigs SMH. I do Not recommend this store at all. Very very disrespectful. They certainly lost a good customer today! Ladies go elsewhere for your wigs and beauty supply... poor customer service is unacceptable! I gave 1 star only because it would not post my comment... should be negative stars.