This was my first experience getting a massage so I was not sure what to expect. I called and made…read morean appointment and the staff member emailed me forms to fill out. Hand and stone called, emailed and texted reminders about the upcoming appointment. There is a fee if you don't cancel within a certain time frame and they are upfront about it. I had the Swedish massage for an hour and was extremely relaxing. The massage table can be heated and there are add ons like aromatherapy and CBD treatment. The staff member who did my massage was great and had excellent professionalism. Overall, I had a wonderful experience and would recommend getting a massage here.

Company slogan should be "A BUSINESS THAT PUTS ITS POLICIES AND PROFITS AHEAD OF CUSTOMERS"…read more If I could give zero stars, I absolutely would This is one of the worst customer service experiences I've had. The policies seem less like reasonable business practices and more like a way to make sure the company keeps your money **regardless of whether they actually provide the service you paid for** I booked a couples massage and was convinced by the sales receptionist to purchase gift cards through a promotion, with the assurance that doing so would save us money. Then, **ONE HOUR before our appointment, Hand & Stone canceled on us--AGAIN. Yes, this was the SECOND TIME they canceled our appointment My mom had taken the day off work and was driving an hour to attend, so the last-minute cancellation was incredibly inconsiderate. However, I understand things happen it was the NO REFUND that really got me. When I requested a refund for the gift cards, I was told the manager could not refund them because of "corporate policy. " So to be clear: **they canceled on us TWICE, we never received the services we paid for, and they still refused to return our Money. When I asked to speak to the owner of the company, I was told he may or may not get back to me. That is not customer service. That is a business putting its policies and profits ahead of its customers I find this incredibly unprofessional and frankly unacceptable. I will never spend another dollar at Hand & Stone, and I would strongly encourage others to think twice before giving them your business. There are plenty of other local options worth considering: * Calista's Massage & Spa * Lakeside SPA Massage * Lotus Massage Spa * Massage Studio Take your money somewhere that actually values your business and you as a customer

Very professional, goes above and beyond for her clients, wax was good and didnt irritate my skinread more

From the owner: Offering waxing and skincare services to anyone in the New Baltimore, Michigan area. Call now or…read morevisit website to book your appointment.

This may be the single slowest pharmacy I have ever been to. Both the drive through and the Inside…read moretake way way way to long. its painful

Raven and the pharmacy staff have been outstanding to me and my wife. Beyond their professionalism…read morethey always remember our names and have us pulled up in their system as they see us coming. I gotta give a special shoutout to the GM. My wife sent me in with a laundry list of women's products to buy (and a few product pics). He noticed I was dazed and confused and approached me to see if I needed help. I guess it was pretty obvious cause he laterally took the list and my phone and told me to grab a basket and meet him in aisle whatever. He even had me text my wife for clarification a few times. There's not a lot, or enough, above and beyond these days but he provided me a shopping experience I will never forget.

I last minute decided I wanted to get a pedicure and called Salon Serenity based on FB…read morerecommendations, I hadn't had one in years... They booked me with Allison. Everyone was friendly when I arrived. I was led back to a private pedicure room almost immediately and treated to a spa pedicure with warm scented water, soft warm towels soothing my feet and legs and pleasant conversation with a lovely lady! The owner checked in on us, asked it if I would like a water and if the towels were soft and holding the heat ok. I felt pampered. I chose a bright neon red and a week and a half later... they look as good as day one. They are more expensive than a nail shop, but I don't go often and wanted the experience. Luckily, I have Venmo bc they couldn't put a tip on my credit card and all I had was a $5. I'd definitely recommend them & will return!

From the moment I made the appointment it was a stellar experience! Everyone is friendly, helpful,…read morehospitable, kind. I came for an afternoon pause and received a facial, massage, salt treatment and mani/pedi. The price for everything is reasonable and I felt revived when I left. I am excited to return in the future! Thank you!!

I've been to Olympia for a few different services and highly recommend this soon and spa…read more 1. Hair - $60 for cut, wash, and blow dry. Laura did a great job. The schedule is flexible, and you can sign up online. Once you are registered, you can text for appointments 2. Nails - Valencia is great. She is kind and personable while also good at her job. I've had two schellac pedicures with her 3. Other services - I tried out the tarot circle and meditation. They are scheduled through Olympia but you have to bring cash payment or venmo/cash app. I liked both but haven't been able to go back because of my schedule 4. Products - I took a sample of the concentrated mineral water. I didn't notice a difference and had to scrub my tub a lot to get the residue off. It almost stained the tub temporarily. I'd pass on this one Overall wonderful, and I'm glad they are here!

I experienced a bad haircut 3 weeks before my son's wedding, and they're not going to help me with…read morethat. They offered but she got upset and said I'm not allowed there anymore. I had a gift card and they won't give me the money back for the gift card unless it's to the person who bought it lol! Isn't a gift card the same as money? That's weird. Now I'm left with this and have no idea what I'm going to do for my son's wedding.

Had an amazing experience with Rachel today. Very clean and welcoming suite. Left feeling relaxed…read moreand refreshed. Rachel was very patient when discussing my skin. I expressed my skin care concerns and we made a plan even though I wasn't sure what facial I really needed today. She was able to take a look at my skin and suggest a plan moving forward. She offered options without pushing any products or trying to upsell me. The room felt very comfortable with a heated bed, low music, and soft lighting. At the end of the facial she made sure I was happy with the results never making me feel rushed.

From the owner: At Beauty House Esthetics I am dedicated to providing all your beauty needs. With a thorough…read moreunderstanding of various skin types and conditions. Tailoring each treatment to meet your skincare needs. From revitalizing facials, waxes, or lashes. Inviting you to escape the stresses of daily life and indulge in a truly transformative experience.

Tried this location out about a year ago for a free facial. You could tell she was trying to up…read moresell her products and continued to say how stressed my skin appeared to look. I normally leave a facial feeling so relax and confident, however the whole experience was uncomfortable. Won't be back.

Quite honestly, I'm not even sure if this is really the name of the place. Someone texted me from…read morehere after I left a voice mail, after buying a groupon. I say someone because they never gave me their name. The groupon is under the name dermaskin spa. They only ever text. They also marked it redeemed before I even went. I did need to reschedule once, i was ill. Then i made an appt and she had to cancel. This place is an hour away from me so i asked if I could get a refund. I was told no. She would not move heaven and earth for me only because she rescheduled. I told her the entire thing was shady. She I'm the one with the tattoo that needs taking care of, not her. Basic customer service was lacking. I'm not letting a woman with this attitude put a laser on my body. Avoid, avoid.

Run go somewhere professional! 10 minute cut $53 no product used to give me lift just a 10 minute…read morehair cut and blow out again with not one drop of product! $50! 3 more to use my credit card, which is illegal!!!!! Remy the owner was the stylist!!

I was excited to give this place a try, looking forward to something closer to home and my birthday…read moreis coming up so I thought I would give myself a different look. Got in right away so was happy about that. The stylist took me to a chair and asked what I wanted done. I said, I can't wait to get my roots done, it's been too long, apologized that my hair was dirty, and showed her a picture on my phone of what I wanted. I then said I also feel my dark is getting lighter than my actual hair so I'd like the dark a bit darker to match and some lights. She asked if I want it lighter around my face and asked if I'd like the color to my root in which I said yes to both and I would like a trim and layers around my face. She said she would get me a quote and walked away and came back and said $365. My hair is just past my shoulders and so I asked if that included a haircut. She said no. She said it's two colors so it's two bowls. $150 for the first and $85 for the second. I must have given her a strange look because she said let me go check with my manager. She walked away and came back and said she added wrong and gave me the quote of 265. I asked how much a hair cut would be and she said $85. I figured my birthday is coming up, let's do it and see if this will be my new salon I go to. She puts the color on and the foil is all around my face. I ask how long she had been working in the salon and she said one month. I ask her what just the root would cost figuring if I like her, once this grows out a little, I would come back in just to get the roots done. She said $85. A manager came over and said, You are getting some dark put in? I said, Yes making my dark darker and my light lighter, getting refreshed. She asked if I was getting a trim and I said yes just a trim. I was put under the heater and then taken back to get my hair washed. She then put a toner on and was massaging it into the top of my head for quite some time. She asked what color blond I wanted. I thought that was weird as I thought she was done with the color...was that the dark and she is taking me back to do the light I wondered. I said the same as the picture. She put the towel on my head and said I could go back to the chair. I held the towel on my head until I sat down and took it off. I was shocked to look in the mirror as the inch / inch and a half of white that grew in was still all the way around my face. She came back and asked what side do I part my hair. I looked at her shocked and asked, Are you done with my color? She said yes. I asked why nothing was done with my roots and she said that's a separate procedure that I didn't ask for. I said that's the main reason I came in here. She said, Want me to just blow it dry so I said ok and she blew it dry. Every salon I've ever been to does the highlights and low lights in foil and the touches up the roots and rest of the hair out of the foil with the base color. She questioned, Other than your roots how do you like it? I was baffled and couldn't even see anything other than the white left around my face so she said, I'll get my manager. I walk up to the desk and the manager and stylist come to the desk and don't say anything, they both just looked at me awkwardly. I said, Obviously there was a miscommunication. I asked who would come in and get their highlights and low lights done and get their white roots around their face not done. The manager said she just had someone come in today actually requesting that. I said to her if it was dark roots still, I could see that but not white around my face. I now still have to get my hair done, it doesn't look like my hair was done with all my white roots not even touched. The manager said, I can see that's not what you wanted. Well she could take you back and do your roots but we still would have to charge you $85. I was meeting friends for dinner and did not have the time. I had to go buy some powder root touch up after leaving a salon after almost paying $300 to get my hair done. How does that make sense? You would think the stylist doing my hair, seeing how bad the roots looked would clarify that I want nothing done with the roots. I was hopeful going in but still can't comprehend that a professional stylist would think anyone would want blond and dark brown highlights and low lights all done and keep the white growth so it doesn't look like your hair has been done. So disappointed.