That old lady with the white hair at the desk was so rude. First she scans everything and asks if I have gift cards then after putting in my gift cards said I couldn't use my $10 off birthday coupon then has the audacity to ask why I had an attitude. It's my birthday and I wanted to use my coupon. it's not my job to know when coupons are supposed to be scanned. IF YOU DONT LIKE PEOPLE DONT GET A RETAIL JOB. I love shopping at ulta but i'll never be returning because that lady was so rude read more

Horrible experience at Ulta. Purchased a make-up set called mini brands by Ulta for my daughter's birthday. Turns out there's no makeup at all in the makeup kit. It's an assortment of cheap plastic useless toys! No indication on packaging at all that product is actually a cheap happy meal toy. Biggest problem is that the store refused to return the product against their brand policy of 100% satisfaction guarantee, not to mention their horrible and rude demeanor upon my daughter's attempt to return and merely attain a store credit. DO NOT SHOP HERE! Customer service is non-existent. Read the other 1 star reviews Cause there's quite a few. read more

The one is for my unfortunate return experience with the selling manager Chelsea. I however want to acknowledge the professionalism of the store manager, Carrie, and the beautiful associate who processed my return. Carrie listened attentively, took my concerns seriously, and handled the situation with care, accountability, and respect. That level of leadership made a real difference and is appreciated. That said, I did experience an interaction with Chelsea, the selling manager, during a return that was very uncomfortable, off putting and inappropriate in tone. As a long-time Diamond/Platinum member, I expect returns to be handled without commentary, judgment, or assumptions. Returns are policy-based, and customers should never be made to feel questioned or shamed for using a service the store offers. I'm grateful the issue was addressed promptly and professionally by management. My hope is that this feedback helps reinforce consistent, respectful customer interactions across the board, so situations like this do not occur again. Carrie thank you again. I do hope the proper coaching takes place as stated, especially after seeing previous reviews. read more

Review #426 February 28, 2023 Updating My Previous Review Dated 12/2/2018 (From 4 Stars) plus there were over 15 photos!!! This Ulta location is very welcoming with their helpful staff and organized areas for My shopping of luxury beauty and glamour needs. Although Ulta and Sephora offer many of the same products and popular brands, Ulta prices are much lower than Sephora!!! This Ulta store has signs that can help a shopper Grab and Go (G & G) when on a mission to shop quickly when time is of the essence. I met Megan at the door upon entering with her smile and greeting of assistance. I told her I had my mini list in my phone of what I needed to shop for but would look for her if I needed help. I found the brand e.l.f. section for my eye liners and eye brow pencil. I also bought a bottle of NYX Make Up Setting Spray in Matte finish. Then I was off to the back of the store where the many brands of shampoos, conditioners and other hair products are located. Again great lighting and easy to read sign based on brand name. I bought Redken CEXT shampoo and conditioner based on the sale price. In less than 20 minutes I was in line to check out and pay. There she was Megan again with her efficient check out service. I showed my Ulta Rewards & Credit card to complete my purchases. She also informed Me of My discount based on my points previously earned. Great store with employees, plenty of inventory stock with a variety of popular brands. Ulta stocks the latest makeup, Hair Care, Skin Care and Fragrance line. This location also offers Brow Services, Hair Services and Make Up Application Services daily or for weddings or special occasions. Shop Online, In Store, In App and they also offer Free Store Pickup and Curbside Available in designated parking spots. Sign Up For Email and receive a coupon for 10% off or $3.50 Join ULTAmate Rewards too! Hours At This Location: Monday, Tuesday, Wednesday 10 AM - 8 PM Thursday, Friday, Saturday 10 AM - 9 PM Sunday 11 AM - 6 PM PICK UP Times: 10 AM - 5 PM read more

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Trying to give this store another chance. I've shopped here a handful of times, and each time I'm struck with how condescending and rude the employees are. Not looking to return any time soon. read more

I'm not a makeup person. To be honest, my daily routine consists of moisturizers and lipgloss. That's it for the last 15 years or so. But I find myself at this Ulta location (and others) often. Reason? I have a 14 year old daughter who loves this place, and now a 11 year old who loves coming here too. The store is very clean and organized. The employees are plentiful and willing to help. In fact, sometimes you will get 6 employees asking you if you need help while there. Maybe it's a little too much, but at least they aren't short staffed like a lot of places still. The prices are good, and they are consistently running some sale or promotion. The best thing is their rewards program. They are constantly sending coupons to my email. In the last week alone, between my daughter and I, we had 4 coupons to use. One was $3.50 off $15, another was $5 off $10 and 2 coupons for $5 off $20. We used the first 2 coupon and bought $25 worth of products for only $16 and change. Definitely sign up for the rewards program, it worth it. The best thing about Ulta, is that you can try everything before you buy it. They have samples out and disposable applicators for you to try the products before you purchase it. Another great thing, their return policy. Simply keep your receipt. If you're not pleased with a product, after you get it home, return it for your money back. I love a good guarantee like that. The 2 Ulta stores I have been into both get 4 stars from me. Ive even gotten my oldest daughter's second piercing at an Ulta store. Very clean and hygienic procedure and a great price. As long as my daughters continue with a makeup/skincare routine, I'll continue to shop here with them. My youngest daughter wants her ears pierced now too, so I'll be back for that soon. read more

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Great place for last minutes gifts. The service is awesome. Mariam was very helpful in helping me find a cologne for my friend. read more

Ulta Beauty - Hair Salons Near Me - Shelby Township, Michigan

amazing inventory. they have dior, chanel, mac!!!!! a bunch of other goodies. this will probably be my fav to come to. the staffs did acknowledge us when we walked in, as well as during shopping asking if we needed help finding anything. they're more stocked and have more employees working at this location. i had a good time shopping here. just the checkout line took awhile. read more

Was there last week. Getting ghetto. Sloppy, picked over & not stocked well. Apparently theft is an issue now too, what they have in perfumes is all locked up. I say you play you pay with your corporate political stance. I have never liked this store and I hate getting attacked the minute I walk in. I definitely prefer Sephora. read more

Jesse was amazing!! I have very little knowledge when it comes to makeup and I needed guidance on where to start. he went above and beyond! He color matched my skin beautifully & gave me some tips n tricks for applying makeup. I walked out of there feeling so pretty with just foundation & bronzer on! If you need any advice I'd go to him! read more

I come to this store frequently and am a loyal customer, I've never had a problem until today, my mom and I came in during the sale to get a skincare serum that we always use, we came in at 5:56 and we weren't aware they closed at 6:00 until a worker told which wasn't a big deal because we knew what we wanted, not even two minutes later we were looking for an expiration date to see if we should get 3 or 4 serums, as we were looking and talking a different lady who works there came up to us, talking RIGHT over us saying "LADIES!! WE CLOSE IN TWO MINUTES YOU NEED TO GET TO THE REGISTER!!!!!" We just looked at her because we couldn't believe she just yelled right over our conversation. Then she said "Is there anything I could help you with? The store is literally closing as we speak" we then said "Nope, we're heading to the front right now" she said okay and as she was walking past us she rudely stops, and bumps into my mom saying "excuse me?!?!" THIS LADY WAS SOOOOO RUDE!!!!! We were out of there at 5:59.. but trust me, I never want to come to this location again. read more

The customer service at this location is like no other. Evonne (I hope I spelled her name right) was incredibly patient and very kind in helping me make sure I had everything I needed. read more

Ulta over Sephora any day. Store is always clean when I've been there. The staff is great. Kind and helpful and I always feel respected when I come here. Sure you spend a pretty penny on make up and things but I ask a ton of questions about the products before making said expensive purchases and they have always been incredibly patient with me. Wonderful experience everytime :) read more

Not sure if it is this location or just Ulta beauty in general. I purchased an item online for curbside pick up and I wanted to return the item a week later. They were unable to pull the item up using my email address and phone number. Not sure how that is possible when I ordered it on their website and used curbside pick up. You would think they would have a record of it. They charged my credit card but didn't give me the receipt. They could not use my credit card to pull the charge. So instead they said they could only return my item for 20% off the price and in-store credit but I paid full price for it and showed on my credit card what I paid. You would never have this problem at Sephora. I highly recommend you go to Sephora before coming here. There is a Sephora across the street at Lakeside Mall and another one at partridge creek. read more

Ulta Beauty - Christmas Shopping - Hair Salons Near Me - Shelby Township, Michigan

I do have to admit that I do not buy makeup often at all, and I hardly wear any unless it is a special event (if even that). However, the store also sells other products aside from just makeup. I love the look through their skincare products, lotions, and bath items. One thing that kept me from giving this place 5 stars was because they had 3 girls behind the cashier counter and no customers in line. Again, I really do not know much about makeup but I wanted to get a concealer. There was no one in the makeup area near the cashier counter to assist customers. I had to walk up to them, and they were having a personal conversation. They ignored me for about 1 minute and finally one of them asked if I needed assistance. I told her that I was having difficulty finding a lighter shade of concealer in a brand my sister suggested. She automatically said "oh we are all out and there is nothing in the back so." I am not quite sure how she automatically knew what shade I was because there were a few lighter shades left in other colors. I just did not know how to color match to my skin. I did explain to her that there was a few shades left and she just said that if I wanted that shade I can get it then. I suppose I can be quite an awkward shopper, but I was hoping since they had experience with makeup they could help show me which one fit my skin. I was interested in buying a few other things, but I felt a bit uncomfortable to ask for help again. I am just hoping that if I go in again, they do not just have cashiers standing behind there and unwilling to help. I do want to add that two of my sister's worked at Ulta's in the past. One worked cashier a lot and she had to be on the floor helping and stocking as well when there were no customers. This is why I was a little shocked that this location did not do that. read more

I lost all my points and no one will help me get them back I have called and the customer service is awful Someond finally emailed me and I have all my points back! It took alot of emailing but its finally taken care of read more

Surprised to see all the reviews about what great service and how friendly they all were. I used to go to this ULTA to get my brows done and loved Samira, I might have spelled her name incorrectly for which I apologize. However, I moved out of MI a few years ago. Where I live now I only have one ULTA close by and was back visiting family so I was ULTA hopping and this location was the least helpful or friendly of the bunch. When I say least, I do mean not at all. I was not greeted upon entering the store. Actually I was not greeted at anytime I was in this location. I wasn't asked if I needed help or not. I was in the store for approximately 30 minutes before i decided that i could just go somewhere else if this is how its going to be. I was not once talked to by anyone that worked there for any reason for the entirety of my time browsing. So for those that said they are so friendly and helpful. Thats good, maybe you just got lucky. read more

Curbside pickup was a fail! I did everything I was ask to Do on the website and after waiting 10 minutes I called the store to see what is going on and we're the issue was, the woman on the phone told me I parked at the wrong side of the street, I told her there are no signs I did not know and may I please have my order, then she said curbside is only until 5pm, it was 5:20, when I called the message clearly stated it's from 9am to 7pm..... covid is going on for a year now and you should have the curbside pickup figured out by now!! read more

Let me start by saying I am a HUGE HUGE Ulta fan! This specific location...not so much. I was just in this store and their displays were a MESS! The Ulta brand makeup was pretty much empty of all product (with the exception of the colors items no one wants). Testers of Ulta brand all broken up and the display was just a mess in general. It looked horrible. This is YOUR product, and it is right by the register...why this is the worst looking display in the store!? read more

Great service! Great employees! Everyone is so helpful that works in the store! They always great with a smile and just check in with you once and a while instead of follow you around the store. Love that! Need to have some time to shop but when you need to ask a question, you are always able to find a smiling face!! Thank you! read more

The staff typically does a good job with color. Unfortunately the dye didn't cover my grays like it has in the last. I've never woke up the next morning with residual grays. Looking at my bill I thought I was overcharged. Nope, to trim an inch off...$55. Looks like I'll be trimming my own damn hair for a while. Taking my business elsewhere. I can't afford sub-par hair treatment. Furthermore, during my color my stylist conditioned a co-worker's hair. By doing so, she had to push back my rinse. Very unprofessional. Don't make a paying customer wait. read more

Ulta Beauty - Hair Salons Near Me - Shelby Township, Michigan

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Anna at the Benefit Brow Bar did an amazing job shaping and tinting my brows. Having them done professionally has been a game changer for my beauty routine. I am really happy with the Benefits products Anna suggested to recreate the look at home. read more

A fine frenzy for sure!....I could be in this store for hours...and then go home and play with it all for more and more hours... Ulta carries all major brands, and they have an Ulta brand as well. I didn't really price compare some of the drug store make up and shampoo items, but if you're up for the one stop shopping experience go here. Everything from styling products, to makeup and perfume is stocked at Ulta! Yippeee!!! read more

Hi, my name is Krupa and I'm a Sephoraholic, and now you all say "Hello, Krupa." Coming to Ulta has been like a group therapy session for me in order to wean myself off of Sephora. Ulta has everything Sephora has and so much more!! Like Sephora, Ulta has a rewards card where rewards build up a little faster. After only two inexpensive trips, I already earned a $3 off coupon. OH the coupons! Get a rewards card and get Ulta coupons in the mail or download the Retail Me Not App and get them on your phone. Thank you GOD for inventing mobile couponing! They are always having awesome deals on great brand name products, and the customer service is excellent. The staff is friendly and helpful. Another secret reason I like going to Ulta is because I have become quite lazy...and i loathe dragging myself all the way inside Somerset or Lakeside just to buy my Bare Minerals powder foundation. I like the Ulta's are stand alone stores, where I can get in and out quickly...although that never happens because I roam around inside for at least 30 minutes. I know, it's silly... but I'm a girl, and we tend to be silly from time to time. Also, I love testing all the new fragrances and eyeshadows and lip glosses, without the staff hounding you like they do at Sephora. They at least wait for you to look puzzled or lost. Anyways, try out this location, it's nice and spacious! read more

Do you like makeup? Could you look at skincare items for hours - as your husband falls into a coma while standing beside you? If you answered yes - this is the place for you. If you answered no - why are you reading a review for Ulta anyway? ;-) Chock full of beauty items. I swear I heard angels singing when I opened the front door. read more

This is just an OK ulta location. The selection here is good but half the drugstore makeup items look as though someone has used them which is frustrating because then I can't buy it (I realize that ulta cant help this but I wonder why this store seems to have a bigger issue with that then the other ultas I've gone to). One of my biggest complaints however is that its so hard to find an associate to help you sometimes!! I have walked out and left before because I looked all over the store for something and was frustrated that I couldn't find one available employee to help me. The positives of this location are that the employees are generally really nice and the lines here don't take too long because all the employees are at the cash register. Overall, this ulta does the job when you know what you want and you can buy your stuff and go! If you need to find something in particular, its best that you call or go on the weekend when more employees are working. read more

Yes, I'm a dude writing a review of a beauty supply place. Shut up. There was apparently a lice outbreak at my daughter's school, and my wife went into full-blown "burn the house to the ground to make sure nothing's here" paranoia mode. After consulting with friends, she sent me here with a list of things to pick up, since apparently Ulta has a selection of products specifically geared toward that purpose. They had everything in stock that she was looking for, and the women that worked there were extremely helpful to a fish out of water like me that walked in with what I'm sure was an overwhelmed look on my face. Helpful, friendly, stuff you're looking for in stock and not ridiculously expensive. Good combination. Hopefully I never have to come here again though :) read more

The Benefit Brow Bar is what wins me over. If you haven't given it a shot yet, you should :) If you can, ask for Cathy. She's great at what she does and she's fun to chat with to top that off. That aside, this Ulta is pretty much the same as every other Ulta I've ever been to. read more

So normally I never say anything but I'm tired of just going oh ok must be wrong. So I love ulta who doesn't but I went in today to buy my Urban Decay Smokey palette with excitement I get a 4 sampler lip revolution as gift. Well it's wrong I asked if they ran out clerk said no. I get in car to look it's literally like the size of the top of my pencil and it's only 3 colors not 4. I can deal with ample size but one color short. Not being cheap I never post this stuff but that's a bummer!! These are all bright and not to my taste. read more

Ulta Beauty - Ad for gift bottom - Hair Salons Near Me - Shelby Township, Michigan

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Chelsie did a phenomenal job on my sister and my brows, as always. She consistantly provides excellent customer service and is always such a joy to talk to. 10/10 would highly recemmend. read more

I have been to several Ulta's in other states and cities....but this location is not very good. The employees are nice, if you can find one. Every time I have gone to this location, the store is extremely understaffed. The store is a mess too. There is stock all over and the displays are very messy and many prices are missing... well not enough people to help out I guess. Only one cashier last time I was in, who nicely and repeatedly asked for help into her microphone and no one responded or came to open another register. We were all in line for a long time, at least half an hour. The cashier was very apologetic to everyone, wasn't her fault the store is not properly staffed, poor thing. Wasn't just one bad day there, I walked out and left all my un-purchased items the last time I was there, because the line was too long and one cashier. read more

This Ulta is hit or miss. If you come the day after something is on sale, they are out. If for some reason you want the Ulta brand ( I dont recommend btw) you will never find it. They keep their own product a mess. I don't have problem finding what I need because this is my local closest store. Had a not been to this local, I wouldn't know where to find anything. They are often out of popular perfumes too which is crazy. I think their purchasing agent needs to pay closer attention to what to stock. Their products that drug stores or Target carries are more expensive. To me its convenient to get them here with my major brands so if I need something I get it here anyways to earn ulta rewards. On the good side they have coupons always and when the large bottles of Redken shampoo/conditioner go on sale they do put them right by the door and have tons of stock. Overall, its not terrible but not the best. read more

I had my hair done at the Warren location, it was God awful. I came to this location and had Courtney fix it. Courtney is literally a hair God! She gave me the most beautiful, natural, blonde highlights/lowlights/toner. She finished with a beautiful style. Let me tell you, I came in with a disaster on my head. It was brassy, uneven, and a mess. She had to do a color correction to fix the mess the other stylist made. She listened. She consulted and explained everything, step by step. She took her time. She knew just what to do. She's very professional and educated. She's a total sweetheart too. My hair looks beautiful. It feels much softer. I am very happy! read more

Benefit Brow Bar - Samira is fabulous! I've been to several salons/shops and had waxing and threading both. No one has the craftsmanship of Samira!! I'm always pleased, have been going to her for over a year now. We're been working on filling in and growing brows back to a natural state and finally...I couldn't be happier. If you are interested in beautiful brows make an appointed with her. She does book up in advance and does walk-ins on a rotating schedule. read more

My mom and I got haircuts together and we were absolutely thrilled with the results. Jacinta and Hannah took wonderful care of us and made sure we left the salon feeling beautiful. I have never had bangs before and Jacinta gave me the proper care and knowledge that I needed in order to be prepared for the snip. She tended to my nervousness and wonders, AND made me look just like the photo I showed her. Thank you so much!! Also have to add-- Ulta has so many salon services from haircuts/dyes, facials and more. These professionals work everyday with the latest trends and will help you achieve exactly what you want. Gotta love it read more

I have been going to the Ulta salon (multiple locations) for over 5 years and I have never missed an appointment. Today I had an appointment that I had completely forgot about - WHICH IS 100% MY FAULT. I usually receive both a confirmation call and a text message; which usually reminds me, but this time I received neither (again, still my fault). However, when I called to apologize, the person on the phone completely shamed me and treated me like I was a total POS, and acted like I was lying about not receiving a text from them. If I were someone who often missed or cancelled appointments this treatment would make sense - but I am not. Because of this, I will not be coming back. read more

I moved into the metro Detroit area in August of '14. I was really upset to leave my previous Ulta, because I always got such great service and I doubted that it could get any better. I was pleasantly surprised! The entire staff here is fantastic and they are my one-stop-shop for hair, makeup, brows- everything. If I have a question, it is answered promptly and no one ever crowds me or tries to goad me into buying things. Being in sales myself, I greatly appreciate this. They generally have everything I need, though I naturally do not go after a large sale or anything of that nature because it's like going to Toy's R Us on Christmas Eve and expecting them to have the hottest toy of the year. Use some common sense. I shop the Prestige side, so I cannot speak for the Ulta or drugstore side, but I've always found them to be well-stocked and tidy. I've never had a hard time finding anything and if I ever did, there is always someone on hand to help me out. When it comes to the makeup side of things, I specifically love their Lancôme pro, Jodi. She always gives me great advice and she's generally just fun to be around. Her makeup game is obviously on point. Everyone at the brow bar is awesome. I do not have a favorite because they are all so great. Michelle, the manager of the salon, is also AMAZING. Took me from basically black-brown to this gorgeous golden blonde without ruining my hair. That and people who don't know me think its natural. She also gives me great hair advice and is just great at her craft. As long as I'm in the area, she is who I'm going to for my hair. This Ulta is legitimately my happy place. I drag all of my friends here as well, and will continue to do so. Thanks for the great service, guys! I hope you all get some kudos out of this. read more

Garbage staff and location. Who runs this store??? They need to get fired and hire someone more reputable for this type of business. There is no staff knowledge and the woman answering the phone left me on hold for 14mins and didn't even put my products on the side like she said she would. I drove all that way to this location and the same woman i spoke to over the phone said I never asked her to place anything on hold. YEAH OK I just hung up with you after being on hold fir forever and you agreed to place 3 bottles of product on hold at register. I told her i was going out of my way to drive out there. Anyway I get there and they are all out of my product. So either she lied and never checked to see if they had any or they magically sold out before i got there. read more

This review is for the girls at the high-end makeup counters. They were wonderful!! My sister and I came in looking for lots of products and we were trying everything out to make sure we got the products we were happy with. The girls were so friendly, welcoming, and helpful. We left buying many things, and were very happy with the service. I can tell these ladies show up to work and give it their all, especially the blonde lady with the short hair at the benefit counter!! Thank you again!! read more

Very helpful and the cashier worked with me to get me the lowest cost while I was using my coupons. Store is clean an organized and everyone is available to assist and answer questions. read more