Unfortunately, our experience with this agency was extremely disappointing and unprofessional…read more Almost 20 days ago, we found an apartment we wanted to rent for our family (my wife, our baby, and myself). We immediately showed serious interest and began gathering all the required documentation requested by the agent. During those 20 days, we were in constant communication, submitting paperwork and responding to every request -- however, the process did not move forward at all. We had the feeling that we were being led on the entire time, without clear information, without concrete answers, and without any respect for our time and situation. No one clearly informed us about the status of our application or gave us a realistic timeline. Due to their disorganization and lack of professionalism, we lost nearly three weeks, and we are now facing a deadline to move out of our current apartment in just a few days. This has put us in a very stressful and difficult situation, especially with a small baby. This kind of treatment toward clients is completely unacceptable. If you are not able to complete the process or if there are issues, the least you can do is be honest and transparent. I would not recommend this agency to anyone looking for a serious and reliable service. In such important life situations, people need security -- not wasted time and empty promises. This is for Dan and Abraham

The brokers do anything to get you to sign the lease including LYING about the terms. Broker told…read moreme that the unit I was looking at was rent stabilized, pet-friendly, and that I needed to put down a deposit before I got the lease. After I put down a non-refundable deposit and got the lease it is in big bold letters that it's NOT rent stabilized and that there are no animals allowed. Thanks for screwing me over

If I could give Tomer Hatuka 10 stars, I absolutely would!…read more I had been living remotely in another state for a few years and suddenly needed to move back to Queens with very little notice. I contacted more than 40 brokers over the course of two weeks, and no one was able to help. I was ignored, told my budget was unrealistic, or advised to wait until the rental market improved. Unfortunately, none of those options were possible for me--I was running out of time and desperately needed a place to live. I came across Tomer's ad online and reached out late at night to ask about seeing the apartment. By the next morning, he had confirmed a showing, and I was on my way from Manhattan to Queens. From our very first interaction, Tomer was responsive, efficient, and genuinely helpful. The first apartment I went to see ultimately wouldn't have been ready in time for my move-in date. I was already preparing to leave New York empty-handed and was running out of options. I had broken the lease on my current apartment and was facing the possibility of having nowhere to live. I asked Tomer if he happened to have anything else available. Instead of telling me to lower my expectations or wait it out, Tomer was incredibly understanding. He told me about another apartment he had that wasn't even listed online and asked if I could come back a few hours later to see it. A couple of hours later, he texted me to confirm the details. I had just checked out of my hotel and was rushing back to Queens with my luggage and my dog in tow. The entire day was chaotic and incredibly stressful, but Tomer remained calm, accommodating, and professional. Within hours of meeting me for the first apartment, he had arranged another showing. And that second apartment checked every box--and, most importantly, it was available for my move-in date! I told him I wanted it, and he immediately sent me the application by email. From that point forward, everything was seamless. Tomer has been incredibly responsive by both email and text, and he has always been clear, organized, and upfront about everything I needed to know. He turned an extremely stressful situation into one that felt manageable, and I genuinely couldn't be more grateful. If I hadn't met Tomer, I honestly don't know how much longer I would have been searching. I would wholeheartedly recommend Tomer to anyone looking for an apartment. He truly went above and beyond for me, and if I ever need to move again, he will be the first person I call!

My bf and I were looking for an apartment for two months to no avail - a lot of brokers do the ole…read morebait and switch which is incredibly misleading not to mention beyond frustrating. I was lucky enough to stumble upon this listing within two hours or so of it being posted. I called, left a detailed voicemail and less than 5 mins I got a call back from Jonathan. Immediately I was at ease just from his voice - yes, that's a thing. He sounded calm, collected and easy going. Next thing you know, we're driving to see the property, same day. I mean, does it sound like it's meant to be or what?!? Anyhoo, we get there and the pictures are exactly like the real thing. So many postings make the place seem bigger than it is so I was so relieved. I knew I wanted to sign right away. Jonathan made the whole process so much easier and reassuring. He was attentive and extremely responsive - I never felt like I was left "hanging. " Even if he couldn't get back to me with a specific inquiry, he would text me an update. My bf really wanted to see one more property but his contact was taking DAYS to get back to him which just goes to show how unreliable other brokers can be. So I was like, screw your contact, Jonathan is our guy just say yes! Lol All in all, a great experience and I'm so grateful we crossed paths considering how emotionally draining apartment hunting already is. Now that we have the lease signed, all that's left is to do is fight about the furniture. Yay!

-10 Stars They took…read moreover managment to our building. Besides losing checks and incompetent rent balance statements. They don't do anything about noisy neighbors, banging on the ceiling, continually waking tenants up at seven in the morning or 5am everyday . There's a huge rat infestation in front of And in back of all the buildings, they manage the refused to repair the problem. My property manager is totally incompetent. It He dosen't even know how to run a building. They refused to do any repairs.

The building (The Drake, Rego Park, Queens,) is not up to code and the tenants should be informed…read morethat they are not required to pay rent until it is. Bronstein Properties who is the current management company does not follow the law. They also discriminate against people with mental disabilities by making fun of them. Under the law, if the building code does not comply with the law, the tenant is not required to pay rent. The Housing Maintenance Code in New York City outlines the minimum standards for maintaining buildings and properties to ensure the health and safety of residents. It covers various aspects like sanitation, heating, light, ventilation, and fire safety. Owners are obligated to provide adequate janitorial services, maintain essential services like heat and hot water, and ensure the property is in good repair. Public Health: The code is a critical component of healthy homes initiatives, ensuring safe and habitable living conditions. --The dog sh*t that has been happening for the past YEAR that has been reported and ignored!-- Second code violation -- The code establishes minimum standards for building upkeep, covering everything from basic equipment to sanitation and fire safety. --The hoarding on the balconies, the grills on the balconies both fall under FIRE SAFETY.-- Third Violation -- The code addresses fire safety requirements, including the installation and maintenance of smoke and carbon monoxide detectors. --I was told by a member of the staff that he refused to replace the problematic fire detector/Carbon monoxide detector requirements . Major code violation-- In accordance with NYC LAW - There must be a 10-foot clearance between the grill and the building. You are allowing them on balconies. The proof is there. As it is my right as a tenant, could you please supply me with the latest Annual lead inspection. (Ignored) In accordance with what the manager of Bronstein Properties stated in her previous email regarding the fire detector, and stating that it is not an emergency, under the LAW you are required to follow the following. Please educate yourself so I don't have to teach you the laws of NYC, FDNY, Fair Housing Act and the ADA, if you want to be in the position that you are in, you are required to know the laws. "In accordance with the fair housing act, I have rights under the Fair Housing Act and other relevant laws which may require THE DRAKE (landlord or housing provider) to comply with requests for reasonable accommodation. PTSD is a recognized disability under Fair Housing Laws: Federal, state, and local fair housing laws prohibit discrimination (Both the lead manager for the company and the building manager chose to discriminate me because I have PTSD.) against individuals with disabilities, and PTSD is explicitly listed as a protected mental illness or psychological impairment under these laws.Right to request reasonable accommodations: As a tenant with a disability, you have the right to request "reasonable accommodations" to fully use and enjoy your dwelling. What are reasonable accommodations? These are changes to a landlord's rules, policies, or practices, or even modifications to the physical space, which are necessary for you to have equal opportunity to use and enjoy your housing because of your disability." DO NOT RENT FROM BRONSTEIN PROPERTIES! YOU WILL ONLY BE PUT AT RISK! THEY WOULD RATHER SEE YOU KILLED AS THEY HAVE PROVEN TO THE ENTIRE BUILDING DUE TO A FIRE THAT THEY CAUSED AND KILLED SOMEONE.

Jeff helped my partner and I find the co-op of our dreams in Jackson Heights - his familiarity with…read moreand love for the neighborhood is unparalleled. He guided us through the process and was a great mentor through a complex process. He was honest and forthcoming, giving us good advice but never pressuring us. We would highly recommend Jeff for any of your real estate needs and look forward to seeing him around the neighborhood.

If you are reading this recommendation, I can tell you you are done searching for the perfect…read moreperson to help you with your house hunt because it does not get better than Jeff. Jeff Putterman is genuinely the best in business: from his historical knowledge base in the neighborhoods he represents, to his insights into the buildings, and especially his invaluable relationships with other agents in the city. Jeff will tell you like it is, and always be extremely clear and thorough. I can say with full certainty that he will take care of you as he did my husband and I in our apartment hunt. As first time home buyers, I felt the NYC real estate market to be crazy and very predatory. But having Jeff in my corner made me feel very empowered in every decision I made in this process as a young POC woman. I had a LOT of questions and zero insight into this journey and Jeff met all my curiosity with understanding and resources. Any time I had any questions (genuinely any time and any question), Jeff was there in multiple modalities to help me completely understand all aspects of my inquiries. Jeff made me feel welcome and educated through every single step of the way and unlike other realtors did not pressure us about a single thing. His one goal is to find you a home you love. We won't be selling for a very long time, but when and if we do I only want to work with Jeff. :) Thank you Jeff for being so wonderful, kind, knowledgeable, and thoughtful. You are the golden standard of this profession and we are so incredibly lucky to have worked with you.

Lily was recommended to us by some friends whom had a great experience selling their coop…read moreapartment. After hearing about our friend's experience, my wife and I decided to reach out to Lily Tran to sell our Queens co-op. From the very first interaction, we knew that we were in good hands. She is very knowledgeable about the real estate market and gave us a fair assessment of the apartment. Lily and her team was hands on with helping us get our place staged for photos so the online listing would draw some interest. We didn't expect much but we were blown away with the photos and the ultimate listing (including the description). Though it took several weeks of open houses and showing, the end result was Lily was able to sell our co-op (it happened to be a time where the real estate market was on the downturn due to rising interest rates). We were kept up to speed every step of the way, Lily was in constant communication with us at every step and made us feel at ease. Since we had such a wonderful experience, we also utilized Lily's company to help us buy our next home. Michelle was our realtor. She was patient and was very knowledgeable with the Queens real estate market. She took the time to understand our needs and setup appointments with prospective properties. After many months of looking, we were finally able to close on our new home with Michelle's help. Thanks so much Lily, Michelle, Cindy, Jade and team!

Unfortunately judging by Trans response to my previous review she has missed the point and…read moredemonstrates exactly how she conducts her business : by blaming and making excuses. It became extremely evident that the minute we changed to a different realtor we were able to sell the property within one month and for the price we wanted. We had a much better personal, to the point, one on one communication without the nonsense redundant spam emails and had no issue with open houses. Its all smoke and mirrors. You are lucky that your careless realtor did not break the 2k AC unit. It's never wise to push any electronics to the limit. You are responsible if you break it. Just a friendly reminder. A good salesperson would never say the things she did. It's always better to accept your mistakes and see if you can do better in the future. This way, at least I could recommend you to others but I cannot due to your lack of effort and acknowledgement. Having too much pride is not the best way to improve business. If anyone in the area is looking for a good realtor please feel free to DM for info, I'm happy to recommend a good sales person. Lily Tran, I would never hire you or your team or recommend your business to anyone. Sorry.

I put in a fee for an application for a studio apartment and never heard back from them. I left…read moreseveral messages. This realty just ghosted me. I know I may not be the the ideal client but that was so unprofessional. Please avoid. I ended moving out of state.

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Got a call back from them and quickly realized a bait and switch was taking place. "The apt. You…read morewere interested in yesterday was rented today, but we have others starting at $1500" so he got hung up on. He sends a text calling me rude and said he was going to remove my info...um, good save me the trouble. Girl bye.

I can't say enough about Jillian's professionalism and attention to detail. Our apartment was sold…read morein record time, she expertly handled all details of the sale and followed through each step of the way with care. Her advice on pricing, staging, etc. was spot on. Jillian really knows the industry well and exceeded our expectations. She was a true pleasure to work with! You don't need to look any further for a broker.

Javier was great in helping my family and I find a home for us. After dealing with a fake real…read moreestate agent and that person scamming us and taking our money, I found ShowCase Realty and we were blessed with Javier and his help. He made the process swift and easy. And took off a lot of stress. Thanks so much for helping us.Javier we appreciate you and he comes highly recommended on our part! Always available to questions and quick response and excecution time. Can't thank you enough . Adriana Sawtell

Worked with Javier to rent an apartment in Forest Hills and he was wonderful. The first property I…read morewas interested in ended up not working out. Javier showed me three other properties and I was able to land on one that I really liked. He was a pleasure to work with, very responsible, responsive and knowledgeable.

Worked with Harry and he made the arduous process of finding a home easy and seamless. Fell in love…read morewith a place he showed us and he was in constant connection with us to make sure it happened. 10 out of 10 def recommend!

Harry found the perfect apartment for myself and my fiancé. He listened to what we were looking for…read moreand spent time to ensure our needs we met. I cannot recommend him enough.

I couldn't have asked for a better realtor to help me sell my co-op in Forest Hills. Anna was…read morewonderful to work with--she was always responsive, communicative, and kept me informed every step of the way. She truly felt like a partner throughout the entire process and was there whenever I had a question or needed guidance. I'm so grateful for all of her help and would highly recommend her to anyone looking to sell their home!

Anna was nothing short of amazing. She helped me find the perfect rental property. She was there…read moreduring negotiations and whenever I had a question. I can be a bit scary moving to a new area but I never felt like I was in this alone. Anna's knowledge of the area I chose and her expertise were invaluable because it really helped me pick the perfect home.