Our family would like to thank Vitas Healthcare for their professional and compassionate care to…read moreour Mother. Thank you to Chaplain Noel for setting the services so quick. Medical Supplies were delivered on time and visiting skilled staff were scheduled accordingly in spite of their busy schedules. Shout out to Nurse John who my Mom trusted because of his knowledge and warm Care. I love it when Nurse John respected not just our mother, but our house as well. Nurse John takes off his shoes every time he comes and visits the house and this we appreciate, most especially me. Her last days were hard for our whole family, but your Staff made it so light and comforting for our whole family! Special mention too to Chaplain Sam(who also delivers supplies during his visit) and to all the nurses and ICC team. Thank you so Much from the bottom of our hearts

We received hospice services from VITAS for approximately two weeks. The social worker and CNA were…read moreboth compassionate, professional, and a pleasure to work with. Unfortunately, our experience with the nursing staff and telephone support services was very disappointing. After our loved one passed away, we waited nearly three hours for a nurse to arrive and officially pronounce the death because only one nurse was available that day. When the nurse arrived, she did not check for a pulse or heartbeat. Instead, she simply pulled back the sheet, looked at our loved one, and stated the time of death. We felt this lacked the dignity and respect our loved one deserved, as well as the compassion our family needed during such a difficult moment. Since then, I have attempted to contact the company multiple times to discuss our concerns, but my calls have not been returned. In addition, we were left with several controlled medications and were not provided with instructions for their safe disposal. While we greatly appreciated the care provided by the social worker and CNA, our overall experience with VITAS did not meet our expectations for hospice care, and I would not recommend this company based on our experience.

I didn't know anything yet about hospice care when I had to find care for my dying Mom. We engaged…read morePacific knowing next to nothing about them, but thank heavens, it was a great choice. There is a whole staff, of course, but the women I dealt with were universally wonderful. We had round-the-clock in home care for five days, and all the VNs that came in for their shifts were thorough, conscientious, knowledgable, patient and good tempered. They tolerated my dog nosing through their things with admirable grace. Their supervisor, Nan, was wonderful. She has a lot of energy and at first I thought it might be too much for me to handle in my state, but she proved to be the pillar that I leaned on for those terrible five days I had to watch my Mom slip away. She fought to get Mom the care she needed, and the support *I* needed, even when I didn't know how to ask for it. The only hitch was there was a delay in getting the necessary information from their physician, Dr. Turzian, after Mom's death, which delayed her scheduled cremation for several days, and necessitated several phone calls to get what was needed. But while my Mom was alive, she couldn't have had better care. Hospice care is something you hope you will never need, but if you do find yourself needed to care for a dying loved one, I would whole-heartedly recommend giving these women a call.

I had the opposite experience with Pacific Hospice. While they were prompt in setting up, the…read morefailed to provide the nursing care needed. The nurse who visited the first night was wonderful and she determined that my father might not make it in the next 48 hours. She requested 24 hour nursing to be present. No one showed up. They kept telling me someone was on the way but by the time someone came, 18 hours later, my father had already died. It was quite an upsetting experience

I heavily researched hospices in the LA area before deciding on Silverado. They did not disappoint…read moreand were about as great as a hospice provider as I could ask for. My sister needed round-the-clock continuous care and they not only provided it, but worked hard against the bureaucracy and red tape of insurance to make sure that my sister had all the care and support she needed. I cannot believe how hard the staff worked to support my sister and my family during this trying time. They were professional, but more importantly, they treated us like fellow human beings. It was that feeling of love and support throughout the process that really made me glad I had chosen them. Carina (Karina? Sp?) was on the phone and texting me from day 1 to ensure everything went smoothly. It felt like she was working 10-12 hour days for the first 4 days - whenever I needed something or had a question, she got back to me within an hour or two when a lot of things were in motion and I needed that level of coordination. Daleth was the RN who visited my sister daily to check on her and she worked hard and thought creatively to ensure my sister's continuous care was uninterrupted by insurance's red tape. She was caring, thoughtful, empathetic, and excellent at her job. I felt so fortunate to have her as my sister's case manager. The staffing agency Silverado used to supply continuous care for my sister was also a godsend. I worried that the nurses sent would be semi-committed or ambivalent about their jobs but they care SO SO much. Isaac checked on my sister like she was his own relative and Maria did the same as well. I couldn't believe there were so many committed and caring staff on the same team, it was all I could hope for. Thank you again for caring for my sister. Your level of personal commitment and love is so appreciated by all of us.

Could not have been a more Wonderful Professional Hospice Experience…read more Intake was Quick and well Explained. The Silverado Team of Highland Skilled Doctors and Nurses were Always available and on Time. They also became our Friends, which was Wonderful during a Hospice situation. Leslie and the Team had a Hospital bed Oxygen machine Suction machine and Everything needed at our home, same day. All Equipment, Meds, were Completely Covered by Medicare. Dr L at Sky Park Preferred Family Care, Could not Have Recovered a more Wonderful Professional Organization. 5 STAR REVIEW by me TripAdvisor, Yelp, Facebook and LinkedIn Top 1 per cent World . Magnificent Selection choosing Silverado.

We're really grateful for the care this hospice gave my grandpa. The staff was kind and supportive,…read moreand a special thank you to Cathy, the social worker, who was especially helpful and compassionate during a tough time.

I can't thank leading hospice enough for their support during my grandpas passing. Our nurses…read moreRosanna and Lilik were always attentive and treated us with such compassion and respect. Losing my grandpa was a big loss for our family but their support and services were a big help

ANN Hospice in my opinion is one of the best hospice agencies there is. My Mom was given the best…read morecare from them of any other agency we had tried. The staff goes above and beyond in providing quality and caring attention to patients. Nurses exhibited great pride in being on time and present to handle the needs of their patients. I was given the times of their visits and could observe their services at anytime. Her care was explained to me and I was updated anytime | requested and at the specified times they had scheduled. I had access to her nurses, the nurse practitioner and her doctor. All supplies and equipment was provided in a greater than timely manner. I was allowed to make suggestions on supplies and equipment I felt would benefit my Mom and everything was provided. Medications were delivered and communication with the staff doctor and my Mom's primary doctor was also a part of the program. Nurses would address all questions and concerns before the end of the day and even on their off duty hours from home. This review is coming from a hands on I will be there to observe you daughter who was thoroughly pleased with the care my Mom received from ANN Hospice.

Very good and caring. My husband has lived longer than expected because of the care he receives…read more The Nurse/Case Manager Lily provide information and kindness. Suren is quick to respond to messages - even when I am overwhelmed and emotional.

I can't say enough good things about this home health care service. From day one, the caregivers…read morewere kind (especially Stephanie), patient, and truly compassionate. They treated my family member with dignity and genuine care, not just as a job. Communication was clear, they were always on time, and I felt so much peace knowing my loved one was in good hands. Highly recommend to anyone looking for reliable and loving home care and hospice.

Farah and the staff at so cal premium health have been wonderful. My mother suffered a…read moredebilitating stroke ten years ago that left her bedridden. The care that she has received has helped give my mother some hope. They have been attentive to her needs and have always responded in a professional manner. I have nothing but good things to say about farah and the staff at so cal premium health and I would recommend their services to anything requiring hospice/palliative care for their loved ones

I would NEVER refer them to ANYONE!!!! They want you to call 2 weeks in advance, but the last…read moreminute cancelations are inconveinent and totally unprofessional. Once someone shows up, they are great so I'm not complaining about the caregivers, but the company itself. Speaking to them on the phone is incredibly frustrating. You have to deal with with poor customer service and bad business etiquette. This company is a major disappointment.

Sending people to homes without notice is unprofessional. Sending people and the calling on…read moreHalloween at 4:44 saying they canceled is unprofessional then calling to resend the same person lying saying you are sending someone else is very unprofessional. Yelling at customers is unprofessional. Mind you it is Sunday it says your business hours you are closed. The girl canceled on Halloween she said indefinite therefore we hired someone else from a different company. The only person you will disturb is yourself with this review. Play in traffic with someone else.

Patient-centered and quality care provider in LA! The trusted partner of families in need of…read moreassistance.

"It is our mission to provide quality, reliable compassionate and affordable care to our clients."…read more None of this is true. When my father was hospitalized for a blood infection in December of last year, part of his release required at home care. A daunting task to say the least for any child of an elderly parent, especially around the holidays. It was relayed to the company that my father has bouts of confusion, a high risk of falling, issues with using the restroom/showering on his own, cooking meals, and driving.... Due to this, the cost was (in my opinion) extremely high.... But what choice did we have on such short notice? The company had a minimum hours per day of 6 and a minimum of 4 days per week at $37 an hour. Which is much more than we thought we needed. They required us to sign a 3 week contract. Short on time and options before his release, we signed the contract. The first day, they sent a care giver who had no car, and barely spoke English... when I got home from work, I was horrified to hear that my father had not eaten that day, did not receive his medication, and was unable to pick up his prescriptions from the pharmacy due to the care giver only having a bus pass as transportation... I called 1heart who said they would "send someone new tomorrow". They did not offer a reasonable apology, a refund/credit, or even a discount for that day... nothing. Just a "we'll send someone new tomorrow". The next day, they sent a new caregiver, who showed up on foot.... I was blown away. I spoke with the caregiver over the phone who stated that she only lived a mile away and chose to walk due to the company not communicating to her the need for my dad to have transportation. She actually was a very sweet lady and walked home to get her car to take my father to the pharmacy. Two hours later, I get a call from her stating that my dad had fallen at the local CVS. She was unaware of his fall risk due to the company not communicating my fathers care needs. She did not have his walker with them due to her car being a two seater... Again, I was extremely upset by this. All of this was explicitly communicated to 1heart before signing the contract. A week later, he was taken to the urgent care and given an x-ray that showed multiple broken ribs from the fall. What did 1heart offer for this when questioned? Not an apology (certainly not a discount), but a handwritten "incident report" on a lined sheet of paper from the care giver explaining the fall.... Zero concern or accountability. The bottom line is, 1heart does not provide quality, affordable, compassionate, or reliable anything... choose another company/agency.