I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

Brian was easy to work with, professional and reasonable…read more My carpet needed stretched and that's what he did. They did what they promised and for the amount they quoted me. I appreciate this in someone I hire for a job. I would recommend them!!

I had three areas of some new Berber carpeting that cats destroyed. Luckily I found your services…read moreand you made the carpet look like new. Thank you so much!

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .

I left a review on Google as well. They suggested I contact customer service. I have multiple times…read moreand only receive a returned email offering me no resolution to my situation. The sales rep arrive and quoted me a price of $6000 for carpet and LVP. I was offered a lower price by their competitor but they decided to match it. The day they were to install the LVP, my husband was home and I was at work. I came home to VINYL glued down "I thought you changed your mind". Beside them changing my order (I didn't catch the change in a barrage of emails they sent-my fault I was selling my rental as well during this time) they left glue all over the flooring. They did not replace my base boards as promised. This was first wk of April 2026. I am still getting glue off the floor. They left gaps where the vinyl was suppose to lay next to the wall. There are bubbles. I did not authorize them to take the remaining balance but they did anyway. They have lied to me, cheated me and stole my money. The one rep said "I see where you were looking at the LVP. If you want this it will cost an additional $2000". Needless to say, I'm not paying extra. Just fix the flooring and make it presentable. I plan to move at the end of the year. TN Johnson. 5/20 they say this isn't how they do business but I think it is. I have gotten NO WHERE with customer service.

Excellent service and pricing. Install went smooth and installer did a great job. Carpet removal…read moreand LVT install went smooth and clean up was perfect!! I would recommend in a minute!

We tried several stores and finally found what we wanted at Scarvelli. They had the exact carpet…read morethat we wanted to replace and did a great install

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

They absolutely are not a good place to buy carpets. I learned my lesson 5 years ago when I bought…read morecarpet from them and every time I ran the sweeper it would be full of carpet fuzz and fibers. I called and told them it had to be rotten or something so they came and took what I got out of my sweeper I had saved all of it and it was a lot. After about 2 weeks the owner called me and said it was dirt . And they really made me mad because I am a pretty much spotless house keeper and I live by myself so I know for a fact it isn't dirt. I am an old lady and saved a long time to buy new carpet and now 5 years later I just had new carpet put down again the people that took up Jamie's old carpet said it was rotten it took them for ever to clean the mess up it left on my floor. I think it's because I am older and people do what ever they want to older people because we don't have anyone to stand up for us because our children have to much to do to pay attention to their parents. So we just get treated Badly.

Very straight forward and honest. I knew the exact flooring I wanted and had priced it at many…read moreother flooring shops, both local and nationwide. They had the best price and were extremely easy to work with. It's very refreshing to deal with a no BS company.

After 2 years of a very poor installation, all the perimeter tucks are pulling up. The stair steps…read morewere never prepped properly and thus are wearing prematurely. I would never recommend any company that needs to advertise so much to convince you that they are the best available. I believe these installers were subcontractors and not associated with Calvetta Brothers. You should do your homework and use only highly recommended carpet company, regardless of the grade of carpet you choose

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

I just recently purchased a new home in Avon, OH and McClain Painting and Renovation did a great…read morejob painting the interior, specifically the foyer and kitchen. The gentleman that did the painting was very courteous and trustworthy. I was able to supply him with a key to my home, and he did all of the painting while I was at work. The lines were cut with precision and he also cleaned up some nicks and holes I had in the walls. He was also very helpful in choosing the paint colors and was very tidy. I recently referred McClain Painting and Renovation to a family member that needed the exterior of their three story home painted in Lakewood, OH. My family was very happy with the job and sold their home a few days after the painting job was completed. I will definitely be using McClain Painting & Renovations for my future painting and renovation needs. They're fair in their pricing and are very knowledgeable about painting.

McClain Painting was in my home and on my property without my permission…read more I had to call the police. The police arrived and asked him to leave. Very scary for a homeowner.