worst service ever. no wonder noone wants to ride taxi anymore! called a taxi for an older couple…read moreand they had to wait over 30min... assign taxi didn't move for about 20min

Good customer service and rates. I have used them many times to go back and forth to LAX and also…read moreto the Long Beach and San Pedro Ports. Very good service and always ontime. Recommended

I requested a quote online from LAX Transport when I couldn't reach them by phone. The quote came…read morein at more than twice the cost of a regular taxi, so I clicked the "Cancel quote" button. Nevertheless, I received multiple messages confirming my reservation. I wasn't able to get them to cancel the reservation that I had not made either by sending messages online or by leaving phone messages. It was only when I was contacted by the driver that I was able to get him to convey the message to dispatch.

this service is trash, nit organized at all. and you can bet on the bus driver not participating at…read moreall. you'll remember this post after you experience this so called service.

We made a reservation for a van to take our family of 4 to the airport way in advance. 30 minutes…read morebefore they are scheduled to arrive, we got a voicemail telling us they don't have a vehicle for us, leaving us to scramble to find alternative means of transport.

On Feb. 14 about 10:30am I called Bell for a cab. I was given a prediction of a 30 minute wait…read more After one hour the cab hadn't arrived. I got recorded calls saying we are looking for a cab. Eventually a Yellow Cab arrived. I don't know if the request was given over to Yellow cab or if my companion made a new call to Yellow cab. I hated the unrealistic prediction. I wish the dispatcher simply said, "We don't have cabs available, call another company." If I was in a rush, I'd have been in trouble.

DO NOT Use Express Cab! They did not show up…read more They did not answer the phone. Attendant was either asleep or drunk, in either case he was incoherent and of no use. We had to call Uber and race to the airport. Never again.

Lifesaver when Uber is on the fritz. Reasonably priced and quick. I wish they had an app you could…read morebook through.

Good service and always available Good price and always…read morereliable I would highly recommend

From the owner: Taxi HM is a new way to get around the city off Los Angeles California , Downtown West area , South…read moreCental, Compton, All the areas we do Long Distance and local Rides

I researched a couple transport options and different car companies before settling on Go Ride as I…read moreneeded to transport 3 kids which all required a car seats as per California Law. Uber car seat didn't seem to be a reliable option and ride hailing services required a super far transfer to another pickup location. The bus was also triple the time to our destination near the cruise port. Go Ride was very clear about their pricing and they were detailed when answering a follow up question I had about pickup time which was fortunate as our flight ended up getting in 30 mins earlier than scheduled. Our driver, Oscar, arrived early to pick us up - I received an iMessage from him before landing using my airline's in-flight wifi - I was able to send him updates as we got off the plane and got our bags. He pulled up within 5 mins of my last message when we had our bags conveniently right outside the terminal. It was so easy I didn't even need to rent the $8 USD luggage cart and my kids didn't have enough time to complain about any wait. Oscar was really helpful with our bags and had all the car seats already installed correctly! All seats were facing the correct direction, solid, tight and the only adjustment needed was for the actual seat belts themselves to secure the kids. Oscar offered us bottles of water and we were off to the hotel. On the way we had a nice chat and he was totally OK with the youngest child crying for a bit while navigating LA's notorious traffic (he said it was light but to me it was busy). Drop off at the hotel was smooth and we tipped in cash for great service - he impressed us! Definitely would recommend to anyone especially families looking for a smooth experience getting anywhere from LAX airport. I will be using them again for future travel. Pricing: reasonable and competitive for door to door private car service with car seats. Communication: from booking to actual day of it was the right amount of detail Quality: car and car seats were super clean Safety: our driver Oscar was safe while navigating LA's freeway and street traffic. Car seats were properly installed and well maintained. Convenience: Door to door service was amazing and easy - I had bags but didn't require a luggage cart at all. Time saved = more relaxation time = less whiny little ones Thanks again Oscar and Go Ride!

Ramiro (owner) was great. He Picked us up curbside at lax (and they have an option for meet and…read moregreet inside for additional cost). We needed a car seat which they were able accommodate. Our ride was smooth and safe. We'll definitely use them again.

I've only taken a taxi twice, so I'm unfamiliar with what to watch out for. I know better now. This…read morewas a HORRIBLE experience. I wish I could give negative stars. The driver CHEATED me. I got in at the LAX taxi stand at almost 1 am after a long flight. There was a long line of people waiting for a cab, so I allowed the driver to rush me into the car. He NEVER turned on the meter and I never saw any price info. He just put my address into his phone, then started driving. I know there was a language barrier, so I didn't think anything of it. But on my way home, I started getting scared and wondering where he was taking me. It turns out he still got me home, but he took the LONGEST possible route. I live in an area near several freeways, and he took 5 different freeways when I could have gotten home using 3. He added over 7 miles & 5 minutes to the route. There was no reason for this, because there were no road closures and no traffic at that hour. Sneakily, he also dropped me off across the street and one house over, so that his car wasn't captured on my doorbell camera. He had me pay by tapping my card on his cell phone, not on the machine that's on the headrest of the car. Only after talking with my husband did I realize that NONE of this is normal or standard practice. I am so angry, and I feel like I was assaulted, even though I know I was only taken advantage of financially - luckily, I was not physically harmed. But still!!! And since I was so tired from my trip and new to taxis, I didn't get his name or taxi number. I called the customer service line (impossible to get hold of them too!), and the lady couldn't help me much since I didn't have any identifying information. She couldn't even find the credit card transaction. Ugh! Avoid this company! And take care of yourself if you ever ride a taxi! Take pictures of the car before you get in - capture the license plate and taxi number. And make sure you discuss pricing and that they turn on the meter in a way that's visible to you BEFORE they even begin driving. Also, never pay on the driver's phone - always use the machine on the headrest. I send curses onto that driver and I hope he doesn't get the chance to take advantage of other passengers the way he did with me!

Scammers !! They hit my 89 year old mother up for "extra money" after she had paid the fare. The…read morefare charged was higher than what was quoted too, but the demand for "extra money" on top of a 27% tip was downright scary. AVOID THIS COMPANY, especially for your senior relatives. This is why people use Uber today.

They arrived on time, and were polite. The cab could've been cleaner, but he did actually fuss…read moreabout accepting my credit card for the fare. Kept saying, "please no" but I'll be damned if I'm not using the company card when it's a business trip. Eventually he relented, but what was really weird is he swiped my card up front, then he asked me to do it at the terminal in the back. The next day I received a call from AMEX stating someone had tried to commit fraud with my card at a Phillips 66. Maybe it was his doing, maybe it wasn't, but I hadn't used the card in awhile, and the suspicion alone is enough for me to take away a star.

car 1536 driver was rude, car messy and smelled like smoke and armpits. There are other options!read more

After a conversation with the owner, we agreed that the service wasn't what either of us wanted. I…read morereceived a partial refund for the lack of service as agreed. I don't think this is a bad company at all, they service a large area, but I do think on the day of my ride got a bit hectic. I'm glad that they took ownership and did what was right.

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.