worst service ever. no wonder noone wants to ride taxi anymore! called a taxi for an older couple and they had to wait over 30min... assign taxi didn't move for about 20min read more

Good customer service and rates. I have used them many times to go back and forth to LAX and also to the Long Beach and San Pedro Ports. Very good service and always ontime. Recommended read more

Every time we preorder a can for early morning pickup it's either late or doesn't show up at all. Terrible service.

Scheduled pickup over phone with auto attendant. Driver on time and assisting Work flight and I did not wish any delays price as agreed to in advance using them for my next trip to lax . read more

Have used twice. Never much of a wait. Rates reasonable. Rather use than Uber or Lift who have left high and dry. No reason given they just cancel read more

10/12/2023: 4:07 PM In a Yellow Cab Co cab that is green, with a Yellow Cab gardena address on the LADOT license placard inside the cab. I was coming from LAX going home.. I wanted to randomly test the rate & experience compared to Uber which is my usual. UberX rate was 39.63. Now in the cab. When he plugged in my address he started complaining out loud. I asked him if everything was ok. He said it's such a short distance and taking 45 min. OK. About 15 min I asked the driver if the rate was flat , he said no its by the minute. "I can't see the running rate on my screen?" (in back of passenger seat). He said no. OK 10 min later I ask what is the rate now? No answer. Hello? I say. He replies rudely, why ? you can't pay or something? I said, I want to compare the rate to Uber. What's your problem? Is that the rate so far ? (I verbalize what I see on his screen). Yes he briskly replies. After his rude behavior, trying to cross Olympic Blvd without a light during high traffic and missing my drop off location even with the address plugged in, I lost it. Final Yellow Cab Co price = $49 + $0 tip for his zero *ucks. Uber comparable price = $39.63 I'm done. Back to Uber. What a D. read more

They are always on time, are pleasant drivers and drive well. I like this service because it's reliable.

I've only taken a taxi twice, so I'm unfamiliar with what to watch out for. I know better now. This was a HORRIBLE experience. I wish I could give negative stars. The driver CHEATED me. I got in at the LAX taxi stand at almost 1 am after a long flight. There was a long line of people waiting for a cab, so I allowed the driver to rush me into the car. He NEVER turned on the meter and I never saw any price info. He just put my address into his phone, then started driving. I know there was a language barrier, so I didn't think anything of it. But on my way home, I started getting scared and wondering where he was taking me. It turns out he still got me home, but he took the LONGEST possible route. I live in an area near several freeways, and he took 5 different freeways when I could have gotten home using 3. He added over 7 miles & 5 minutes to the route. There was no reason for this, because there were no road closures and no traffic at that hour. Sneakily, he also dropped me off across the street and one house over, so that his car wasn't captured on my doorbell camera. He had me pay by tapping my card on his cell phone, not on the machine that's on the headrest of the car. Only after talking with my husband did I realize that NONE of this is normal or standard practice. I am so angry, and I feel like I was assaulted, even though I know I was only taken advantage of financially - luckily, I was not physically harmed. But still!!! And since I was so tired from my trip and new to taxis, I didn't get his name or taxi number. I called the customer service line (impossible to get hold of them too!), and the lady couldn't help me much since I didn't have any identifying information. She couldn't even find the credit card transaction. Ugh! Avoid this company! And take care of yourself if you ever ride a taxi! Take pictures of the car before you get in - capture the license plate and taxi number. And make sure you discuss pricing and that they turn on the meter in a way that's visible to you BEFORE they even begin driving. Also, never pay on the driver's phone - always use the machine on the headrest. I send curses onto that driver and I hope he doesn't get the chance to take advantage of other passengers the way he did with me! read more

my experience yesterday@ 2:00 pm was "horrible"!! i called the cab service,waited,waited!! called back to them repeatedly!! recording saying no driver has been dispatched!! after 1 whole hr.wait...i walked to the bus stop bear my house!! haven't been on a bus in 20 years!! anyway! i had used them the day prior due 2 my car having to be towed to americas tires in carson. i was astounded that on this day a driver never showed up!! cab service nevnever called back!! i wonder is thus because i live near lax & all the cab drivers are hustleing fares @ the airport!! disregarding residents of our wonderful community of inglewood?? yellow cab never called me to update a driver coming or anything!! i will never use them again!! crack of dawn or afternoon near a mall is your best bet!! not a reresidence after 12pm!! complete no show!! horrible unprofessional as a cab service!! read more

Used to be a good company. Now completely unreliable. Twice now, I've had a ride scheduled for LAX. Called to confirm twice, both times confirmed. The actual day of departure? Completely deleted from the system and no person could find a reservation for me. Bye bye... read more

This company is slacking so bad. The app is awful! It shows u the map and once u request the ride it takes forever to find one but on the map it shows cabs located all around u. read more

We booked a can 3 days before our flight Called them 20 mins on morning of pick up and they said they were locating a driver After the 20 mins waited another 30 mins we called and they were still locating a driver without advising us We took our car and drove to our daughter to give us a drive to the airport 10 mins before arrival at airport they caller to say they found a driver ..... we almost missed our flight Very very bad as we had booked a can way in advance and will never use there serviced again . Totally disgusted and we have used this company times in the past. No apologies nothing . They need to get their act together read more

Called for a taxi on a Sunday around noon and navigated the automated system. After 20 minutes of waiting I called back and the automated system told me they were still searching for a taxi. Who knows how long I would have had to wait. No information no updates no humans to speak to no thanks. Cancelled and went with a ride sharing app. read more

Excellent service! They called to confirm that the taxi was arriving within a minute. The cab was clean and the driver was friendly . The driving was safe! Would use again and every time for transport to LAX! read more

DO NOT USE! HORRIBLE!!!!! I pre-scheduled a taxi to pick me up for a ride to the airport. They weren't here at the time I scheduled. When I called they told me they didn't have a driver to pick me up. 15 minutes later they still did not have a driver and they couldn't tell me when one would be available. I ended up calling Uber and had a ride in 10 minutes. Taxi companies complain about Uber and Lyft taking their business. This is why. Save yourself the time and aggravation. read more

Disgusting drivers who judge riders based on looks. Scheduled a pick up for a sweet old lady I went out to help in the street who needed to get to her friends house. The taxi came out and was upset when he saw the rider was an old frail African American woman who "looked homeless". He kept asking if she had money money money. I said of course she does. She had cash and card. He then proceeded to pretend he was going to turn around and drove off How rude and unprofessional. read more

I made a reservation for my mother who is in a wheelchair. I received both text and email confirmations for each leg of the trip. When no one arrived for pick up 15 minutes after my reservation, I tried to call. When I finally reached a person rather than a recording on my third call, I was told that they saw my reservation but no taxi was assigned to it. They said they would try to look for a taxi, but could not tell me when one might arrive. It never did. I called again to delay the pickup since we arrived 45 minutes late having to get my mother in and out of her wheelchair and into a car, but again no taxi arrived. No call No text. Silence. read more

Worst company EVER!!!! The driver was shady and told me to cancel the call so he can cut some side deal. Then this MF stops for gas while I'm on my way to the airport. IDK what kind of ghetto gross company this is but I'm pissed off. Super shady, super gross. Don't book!!! read more

I wouldn't even give one star. We made a reservation 4 hours before our flight and needed a ride to LAX. When the taxi didn't show up we called and they told us they were looking for a driver. We were told to wait 10 minutes and call back. 10 minutes later we called back and spoke to a supervisor who said he could possibly get us a driver if we could wait another 20 minutes which would have made us late for our flight. We ended up having to drive ourselves to the airport and pay over $200 for parking. Making a reservation will not guarantee you get a ride at the time reserved. Use Uber instead. read more

Service is so bad you get a robot when you call. No feedback on driver availability. So you wait without knowing if anyone will come. Awesome. read more

I was just cut off and almost drove into a pole by one of these drivers then he told me while pointing his hand gestures that he's going to shoot and kill me. My newborn was in the car I filed a complaint and they did not care... I would NOT USE THESE people I filed a police report since they won't do anything about it... maybe have driver NOT threaten to shoot and kill people they illegally cut off. I want that video of inside that taxi of him doing After you told me to send you information through email it does not work.... I hope your business goes out I am now contacting the B read more

South Bay Yellow Cab - Taxis Near Me

I called them twice this year both times i got stood up, seems like they only have one or two cars that are active, real bad customer service also instead of notifying me that they couldn't make it they kept pushing forward by making me believe they would come. It's a dead business! I strongly recommend anyone reading this to get a uber it's cheaper and more reliable than yellow cab. read more

A buddy and I were out drinking in Santa Monica on Friday night and both needed to get home. My phone had died earlier and when he pulled his out, it was dead too. Luckily (we thought), the bar was able to get us a cab. When we got in, I asked about how much it would be to drop my friend off downtown then take me to Alhambra. The driver said "eh, $80." Expensive compared to Uber, but our own damn faults for not charging our phones. He turned on the meter and off we went. Between Santa Monica and DTLA, we decided I'd crash on my friends couch and take the Expo line back to get my car in the morning, so no trip to Alhambra. When the driver dropped us off, the meter said $42 and change, so I gave him my card and $10 for a tip. It wasn't until today that I looked at my account and saw he charged me the full $80 he'd quoted for going all the way to Alhambra! Total scammer. read more

Please do not use this cab company ever, they are beyond terrible. I ordered a cab 6 hours before my flight @ LAX and not only did it never show I received no follow up from this company they were still looking for a driver at the time i originally scheduled, I had to call them to find out myself. 50 mins later while sitting on the plane I recieved a phone call from the company asking me to be ready outside for the driver. LOL. COMPLETELY WORTHLESS NEVER USE THIS COMPANY read more

Ordered taxi the day before pickup for a specific time to be taken to airport and no one ever showed up. When I called, the recording said they are STILL looking for a driver! Ended up calling an Uber. This is why once reliable taxis are losing money. This company is not reliable! read more

This is the Worst cab company ever. Pre order a van to the airport and when it doesn't show up they just say sorry we couldn't find one. When will one arrive? No answer. Explanation?..none. Worst customer service stay away from this company. They also offer no compensation for their massive errors. read more

DO NOT USE THIS CAB COMPANY Whatever you do, do not call this black hole of possessions. Use any other cab company. Use Lyft. Use Uber. Call your mom, just DON'T CALL THEM! I left my backpack in the car, complete with my car keys. (ya fine, my fault, but I'm only human). So then what? I called them to inquire about its whereabouts and the phone just kept ringing... and ringing... AND RINGING!!! I left voicemails upon voicemails, but to no avail. Don't expect to hear from any human being after they've received your money. They couldn't care less. If there's anybody out there from South Bay Yellow Cab who can help me find my stuff, please call me. (310) 384-7091. Even if you don't have it, please call as a gesture of basic human respect. read more

I've been having rude driver after rude driver with this company. Basically if you don't have cash they hate you and make sure you know it. They say mean things, drive too fast and demand bigger tips since you used a CC. Don't take credit cards at all if you're just going to be mean about it!! Cab companies like this are why Über is taking over this business. read more

Ordered cab for LAX. Stood outside after the "your cab is here" phone call....no cab. Again, my phone rings and I'm outside but no cab. I walked around my building to find a cab waiting down the street. I walked, luggage and all to my cab and told the driver he was at the wrong address. (Interesting because he was on an entirely different street than mine! It's like my address was West 15th Street and Cab was waiting on Artesia Blvd. How do you mix them up?!?) Next the driver asked me if I was going to fly on Southwest Airlines?!? Ok what about me said "Southwest?" I found that insulting it's like picking up an Chinese American and asking, Oh you must be flying China Air. No I'm not flying to Oakland, Drop me off at my airline, UNITED! I've never flew SW, ever. More? Sure... On the entire ride I got a lecture on how to raise kids. Humm, why do I need this speech? FINALLY... arrived at LAX as I'm getting my stuff to exit this guys cab, he sits in his seat speaking to me via rear view mirror begs for a tip "because of his family needs" and wanting me to call him direct for my travels from now on. while he insisted on finding a business card I'm wondering who I need to speak to regarding my missed flight because clearly he wasn't letting me out of his cab. I should have Yelped them. NEVER AGAIN. read more

BETTER TO PAY IN CASH. The first time I used South Bay Yellow Cab everything went as scheduled. Taxi was on time both ways and the drivers were courteous. However, on my next round-trip with them things changed. The cabs were prompt, but when I went to use my debit card to pay the fare, their machine registered "Card Declined." I knew this was wrong so I tried the card again and got "Card Declined." Then I used my Master Card and this time, no problem. However, ALL THREE CHARGES appeared on my two accounts. It took several attempts, but I finally got through to their Accounting department. The lady said that only one billing appeared on their records for the trip. In the meantime, I contacted my bank and all three charges appear on my two accounts. The bank is disputing the two extra billings. BETTER TO PAY IN CASH. read more

It's really a shame that this company can't get itself together. After having the experience (written below) of trying to get a cab during a busy weekend, I tried using them again - and was happy to see that they had improved and were very consistent, that is until recently. The last few times I booked a cab, cab has either shown up late or in the last case, not at all. I pre-booked a cab (an hour ahead of time) on a very quiet night to make a dinner reservation. 10 minutes before cab time, I got a text that cab was .9 miles away. After the 10 minutes came and gone without a cab, I called the operator. She told me the cab was now .1 miles away and should arrive momentarily. I waited 5 more minutes - no cab. I should point out, I was standing outside of where I live. I called back. A new operator told me the same thing - he was .1 miles away. When I had explained I had been waiting now 15 minutes for a cab (a cab had reportedly been dispatched), she checked in with the driver directly. Here's the best part - operator says "Cabbie said you were late - never showed up". I explained I'm standing outside and there has not been a cab by ....operator offered to send another cab within 15 minutes. This now forces me to drive to make my dinner reservation. Because, how can I be sure that a cab will actually show up? And this now forces me to try and find another cab company to use in the South Bay. read more

Never ever ever will I use this service again. The lady who does the dispatch is rude and inconsiderate and I suggest she try to catch a flight at LAX to instill a sense of urgency in her bones. I called the night before to get a cab for a 4am call. When it got to be a little after 4am, I called to follow up and she said that no one had been dispatched and that it would take up to 30 mins to get a driver. Fearful I would miss my 5:30 am flight, I drove myself and parked in a nearby lot barely making my flight. I've used there services in the past, but never again. You guys need a lesson in customer service and I suggest you stop hiring young, inexperienced, chip-on-their-shoulder people to answer the phone. As a matter of fact, fire the girl answering the call at 4am on 2/3/14. She is taking your business down. read more

Wow, these guys are complete flakes. We almost missed our flight because of them. My father is old school and reserved a cab to pick us up at 6:30am. We called them to see where the driver was and they said "oh he might be there by 7:00." Are you kidding me? How are these guys even in business? Fortunately I was able to get a Lyft in less than 10 minutes. read more

Have used them twice in the last year and both times have been very good. First the CABS are nice and neat and so have been the drivers. Got a call on my cell when the cab showed up and so far they 2 for 2 in the on time department. Will us them again when I have the need. read more

Cab was on time when I ordered it through their RideYellow app and I even got 25% off. If you haven't used the app yet, there's a $15 off promo code on your first ride using code YELP. Overall I would use it again. read more

For the past 3 years, we've relied on South Bay Yellow Cab to get us to the airport for all our travel needs. They have ALWAYS been on time... and usually even a few minutes early. What I love about South Bay Yellow Cab is that they TEXT you when they're on the way so that you know they will likely be arriving in the next 5-10 minutes. Convenient, right? The taxi cabs are always clean and the drivers are friendly and helpful. They always help you with your luggage both in and out of the cab. We've also recently noticed that all the taxi's are now equipped with a small TV screen that has local news and events. The TV screen also shows the amount accruing on the side and also allows you to pay by credit card by swiping the side of the screen - pretty cool! We like modern day technology. Price is standard to all other cab services in LA. Highly recommend for all your cabbing needs. read more

Too bad there is no option for 0 stars. I ordered a cab from here twice. The first time driver was 30 minutes late and parked in front of the wrong address, with the meter on for who knows how long until I found him. The second time, next morning, it was the same driver and he was 35 - 40 minutes late this time around. He said it was because he had to drop off his daughter at school. Unprofessional much? Contacted the company about the issue and was never resolved. Joyce does not care about you, the client, much less the issues you have with the service. Poor customer service. Unprofessional. Don't order a cab service from here. read more

I've used these guys a dozen times or so this year and have been mostly satisfied. Their automated system recognizes my number and a cab is usually at my house within 5-10 min. Unfortunately, during busy times they drop the ball. This past weekend was a busy time in the South Bay with great weather, volleyball tournaments, etc. But isn't just about every weekend like that??? We called a cab with 30 min to spare, but knowing that every other time we called they arrived in less than 10 min. Three phone calls and 40 min later . . . still no cab - just lots of excuses and passing the buck on their end. We ended up having to drive ourselves, which was not a good thing. I'll probably try them again, but I'd be cautious if you're trying to use them on a weekend. read more

Always use these guys in the past to get to the airport. They ask for all your contact info, but don't bother to tell you they are running late. 10 minutes after I was supposed to be picked up, I called and was told I didn't have a cab assigned. Is this an episode of Seinfeld? Don't take the reservation (the night before) unless you plan to hold the cab for me. Might as well rely on your sketchy cousin for a ride. It was worth paying the crazy rates to ensure reliability, but I'm done. Just uber/lift or drive myself and park. Epic fail Southbay YC. Here is a tip. Monday is a busy travel day for business. Be proffessional and plan ahead. You aren't the only game in town. read more

I have never been in such a cab in my life. driver had the radio really loud in his language which I don't know a word, lost the direction and just made an illegal U-Turn in front of other cars, and there is on old drink cup with a straw and a lid of a box in the back seat area. He still has the radio on VERY loud as I am typing this. Sudden breaks and just made a sudden lane change and other car just honked. Help!! I don't feel safe in this cab! read more