Been a patient here for 4 years now. Everyone here is amazing. They understand pain, they do not…read moretreat you as a drug addict. They understand not everyone is addicted to the pain meds and that chronic pain is real. They go above and beyond. Maggie and Shelley have been here forever and they care about their patients. Cannot recommend highly enough.

When I returned to Jacksonville I went to my old pain management Dr and found that the practice had…read morebeen taken over by another physician. The new Physician treated me like a drug seeking criminal. Even though he had records going back years. He knew I'd been taking pain meds for awhile. He had records showing 5 failed back surgeries and still scoffed in my face and said, " you're not a cancer patient, don't you think you're exaggerating?". I was hurt and offended. I wanted to scream- don't you think I'd rather not be here at all? He reduced my medication by more than half and told me I'd be fine. I decided to find someone new. Dr. Caudill treated me like a person. He wouldn't even see me before he had the opportunity to review my records. Thank you for actually taking me seriously. He had great bedside manner and a wonderful sense of humor. If I could give him more stars I would! What a blessing.

Horrible customer service. they know what needs to be done for your insurance company to pay for…read moremeds and they take forever to get it done. then thy talk down to you when you ask aout it. It i not our fault that you want to move quickly and for get to do your job.

Reception desk is fine however the wait time from check-in to see provider is beyond ridiculous. No…read morepatient should have wait in excess of maybe 10-15 minutes. My wait time was over 45 minutes!

I visited this orthopedic office because it was one of the only providers covered by my insurance…read morefor my knee injury. I had previously been seen in the emergency room at HCA Florida Orange Park Hospital, where the doctor documented that I was unable to bear weight on my right leg and provided a knee immobilizer. At the orthopedic appointment, the doctor asked why I was there and commented that I "looked perfectly healthy." I explained that my knee had been collapsing, shaking, and causing significant pain for several weeks, and that the ER doctor documented I could not bear weight on my leg. The orthopedist responded that ER notes like that can sometimes be exaggerated and also commented that since I am young, I should not be having these kinds of problems. As a patient, that was frustrating to hear. Being young does not mean injuries or knee problems cannot happen, especially when symptoms like instability and pain have been ongoing. I came to this appointment because it was the orthopedic provider covered by my insurance and I was trying to get answers about what is wrong with my knee. The doctor did order an MRI, which I appreciate, but the overall interaction felt dismissive and made me feel like my concerns were not taken seriously. I hope the office works on listening more closely to patients' symptoms and experiences. they also did not want to give me a work note when I asked for it at the front desk so I later had to call and they had an email me yet.

Coastal Spine and Pain Center has been instrumental in my wife's recovery in a fall she suffered…read morelast year. Jakob has been a great provider with compassion and listening skills to attain the right treatment plan to bring relief. Highly recommended.

My wife and I visit this office on a regular basis and I must admit, I'm pretty impressed with what…read morewe have endured. Of course no one wants to sit in a dr office, especially repeatedly - month after month. Of the MANY we have had over the years, this one is one of the better experiences. There is plenty of seating in a large waiting/reception area. Occasionally it is crowded and there may sometimes be a longer wait but I think this depends upon your appointment time (they try to be very accommodating when possible). The front desk staff are sufficiently well trained and always know who to direct your needs to. Once you are called to the back, you are put into your treatment room & the preliminary review is taken by very friendly technicians. A brief wait & the PA is available to address your concerns & review your progress, schedule needed procedures & offer words of encouragement. The PA's my wife sees are always smiling, interested in her concerns and well educated upon whatever procedures are being ordered. They take the time to answer her questions to her satisfaction, ease her anxiety. From all the PA's we have ever used - these wonderful ladies seem to actually care about their patients, take time without rushing, and always remain patient no matter how many questions we ask. The medical procedure side of the clinic is very well maintained - cleaner than some hospitals we have visited. Dr. K treats my wife well, and I appreciate him for that. The only reasons this didn't earn the full 5 stars : occasionally the patient bathrooms are less then well maintained, but this is understandable considering some of the patients can barely walk & Im Sure the staff is too busy to check after each patient. And often the tv is much too loud in the waiting room.

Everything! Thank you! Personal very nice! Always made me feel comfortable! Thanks for the team…read morework!

So, I decided to give them a second chance and I am so glad I did. Staff has changed and I…read moreabsolutely love the doctor. Everyone deserves a second chance.

Worst place for pain. Scheduled for 2pm didn't get seen till 430. This is my second time going to…read morespinal injection and this was the most painful ever

Dr. Henley as well as Ella at the front desk did an amazing job with my first time visit. I love…read morehow Dr. Henley took his time with explaining everything to me regarding my treatment and the care he provided was simply amazing including Ella treatment at the front desk. I definitely left feeling like part of the family and I would definitely recommend anybody who are in need of Chiropractic care to go see Dr. Henley and Ella at this location u will NOT be disappointed.

I highly recommend the Injury Care Center! The quality of care is outstanding! I was fortunate…read moreenough to be treated by Dr. Lowery. As a result, I'm in a much better place physically. All the employees at the Southside location are nice, helpful, professional and caring! Hours are accommodating. Julie Lepper

I can only call this a pill mill. A col, uncaring doctor, empty exam rooms, cabinets, drawers …read more.. no files. Dirt old thrift store furniture. A staff of kids with no medical knowledge, doesn't answer phones, prescriptions always delayed and a problem. Only open Thursdays with stacked appointments - 1 to2 hour wait times. Never confirmed my injuries or looked at an x-ray. Treats you like an addict. Disturbing, disgusting, and I hope illegal.

They are never on time for your appointment scheduled. I had to pick up my results of my MRI so I…read morecan be treated app. One time they were running late I missed my transportation and I had to pay $42 for an Uber to get me home.

The visit with Ashley PA was fine was told meds would be sent in but never were... very upsetting…read morethey could care less

Dr. Orlando Florete is an exceptional pain management specialist in the Jacksonville area. He takes…read morethe time to listen to your concerns and consistently provides helpful recommendations to provide relief. Although my condition is incurable and I have experienced allergic reactions to medications that might alleviate my symptoms, I am incredibly thankful to my PCP for referring me to Dr. Florete. His treatments have been successful and eased my pain level tremendously. He's definitely deserves 5 stars!