Coastal Spine and Pain Center has been instrumental in my wife's recovery in a fall she suffered…read morelast year. Jakob has been a great provider with compassion and listening skills to attain the right treatment plan to bring relief. Highly recommended.

I visited this orthopedic office because it was one of the only providers covered by my insurance…read morefor my knee injury. I had previously been seen in the emergency room at HCA Florida Orange Park Hospital, where the doctor documented that I was unable to bear weight on my right leg and provided a knee immobilizer. At the orthopedic appointment, the doctor asked why I was there and commented that I "looked perfectly healthy." I explained that my knee had been collapsing, shaking, and causing significant pain for several weeks, and that the ER doctor documented I could not bear weight on my leg. The orthopedist responded that ER notes like that can sometimes be exaggerated and also commented that since I am young, I should not be having these kinds of problems. As a patient, that was frustrating to hear. Being young does not mean injuries or knee problems cannot happen, especially when symptoms like instability and pain have been ongoing. I came to this appointment because it was the orthopedic provider covered by my insurance and I was trying to get answers about what is wrong with my knee. The doctor did order an MRI, which I appreciate, but the overall interaction felt dismissive and made me feel like my concerns were not taken seriously. I hope the office works on listening more closely to patients' symptoms and experiences. they also did not want to give me a work note when I asked for it at the front desk so I later had to call and they had an email me yet.

After taking my money and doing nothing I am very frustrated I have to go to the emergency room…read morebecause they will not provide the services I paid for

How you call yourself a "Pain Management" doctor is beyond my comprehension! Watching my husband…read moresuffer and be in constant agony this entire summer under your care has been heartbreaking and unbearable to watch. ALL because CYA is more important to you than a person's well being. Because people are overdosing on fentanyl on the streets, you doctors are too afraid to give prescriptions of medicine that will actually help to the people who need it most. My husband was in a car accident, hit from behind and his MRI proves he has suffered multiple herniated disks in his neck and back. Surgery has to happen. BUT in the meantime, you give NO pain medication for this man!? Pardon me, Gabbapentin was your suggestion. I am here to tell you I have not seen any relief from this medication. In fact, the nerve pain is so bad he tells me that his arm hurts worse than his neck at times. He cannot sleep, I have not seen him sleep for more than 2 hours at a time since this accident because of the pain. He's constantly taking baths and falling asleep in the bath because it's the only way to get any relief. Sleeping in bathwater!! Having to work during the day (which, involves a lot of driving) Half awake everyday. Naturally he's on edge, has little patience and is basically in survival mode. Looking into his eyes are so sad these days. He is so miserable! It is absolutely heart wrenching to watch and not be able to help. I think to myself if you, Dr. Powell, had a spouse going through this you would in no way allow this to happen to them. To suffer so unnecessarily like this. Why does my spouse have to suffer? He has never abused pain medication. Ive been married to him for over twenty years and cannot remember a time he's ever even needed or taken it! He obviously has pain, you can see it on the MRI and surgery is being scheduled. Why would you not prescribe this man some pain medication in the interim??? He cannot have surgery any faster than it can be scheduled because if he could, he'd have it done today, he's in so much pain! We are not a third world country, we have access to medicine and this seems absolutely inhumane to me. Pain medicine is not good long term, but in the short term can make all the difference. Even as far as a person taking their own life over being in constant pain. Shame on you, the program you have Tony Crafts on is NOT "managing his pain" one iota!!! I hope this message will cause you to reflect on your choices and perhaps compel you to put yourself in your patient's shoes and consider that their days matter too. As someone with a diagnosed, painful condition, your care team has a moral and ethical obligation to help.

Customer service and care are very very important and they delivered. The staff is very…read moreknowledgeable and helpful. The Doctors are attentive to your needs

Dr. Willens and his team are truly exceptional. Their level of care, patience, and compassion sets…read morethem apart. In a world where doctors often rush through appointments, Dr. Willens stands out for his attentiveness and willingness to truly listen to his patients. I felt genuinely cared for and supported during my visit with him.

Dr willens helped me when the VA took us VA patients out of pain management. Once again, goes to…read moreshow us, the VA cares little of what happens to veterans, as a matter of fact, they make it very clear, they wish we would hurry up and die. Hopefully under President Trump we will get treated like human beings again. But Dr Willens has been treating for 10 yrs, when I leave I do feel like he has really helped me. He listens and treats problem. Thank God for doc willens, if he was not here, he veterans would not have any where to go.

I called to reschedule at the Orange Park location a week later. I went to the office only to find…read moreout they were closed. I called the main number only to find out they didn't reschedule me as I originally requested. My experience only gets worst. I had to drive to their other location in Baymeadows. My first initial consultation wasn't good. I asked the doc to discuss my x-rays. He avoided multiple times to go into detail about my x-ray results. He kept insisting that I would need to come back again and he will go over it. I found this to be disturbing that I have to pay more money for another visit instead of having my questions answered in the first consultation. I will not be going back to this place. I highly recommend NOT going this medical group.

Great staff. Our clients and employees have gone here with great reviews and success.read more

They were great! Got me in same day within 5 minutes of calling. Performed and X-ray and helped me…read morebetter understand the foot pain I am suffering from. Mind you, this was after I waited 2 hours at a nearby urgent care who gave my appointment away. Thankful for Injury care centers!

The staff/doctors were very helpful with treating my injury, my schedule did get mixed up from time…read moreto time but they were able to make corrections.

Pain Management is what they do. I've not seen cures, I have had a lot of help still that my…read moreinsurance covers with pain management and pain block procedures. Dr. Ashraf G. Andrawis is very friendly and professional. Be sure to request when making appt. Been there going on over 4 years and many regulars I talk to also like him and his staff. Idk if this helps, but I'd recommend making appt to ask questions at least.

If only we could give negative stars...! I've seen Dr Andrawis since I was a child. The people he…read morehas working for him now make his name hard to come out of my mouth. I recommend to find a different pain management doctor!!

Dr Stephens has been our doctor for a long time. He is a Primary Health Care Provider. We have…read morenever had any issues with the care received by Dr Stephens. The ladies in the office are very friendly and professional, as are the nurses.

They say your only as good as your weakest link. I've only delt with Dr. Dan and he seems to know…read morehis stuff and seems like a pretty good guy but I have a problem with the staff especially the lady / ladies at the front counter. 1st, they're not the most courteous women. I'm sorry but your the face of the business. You are the first and last person patients see. They are often confused and seem to be lost. This is probably the 3rd problem I've had this year. Fire these women and get a monkey in there to do a better job. Their job isn't that hard. I plan on going up there Monday and telling them in person how terrible they are. This rant will also be followed up with a BBB complaint stating my specific complaints.