Horrible customer service. they know what needs to be done for your insurance company to pay for meds and they take forever to get it done. then thy talk down to you when you ask aout it. It i not our fault that you want to move quickly and for get to do your job. read more

Reception desk is fine however the wait time from check-in to see provider is beyond ridiculous. No patient should have wait in excess of maybe 10-15 minutes. My wait time was over 45 minutes! read more

I would NEVERR recommend this business over a year ago I got my left back injections done and it went smooth until i tired with my right yet something went wrong TWICE with my seductaion where he laced me fentanyl yet they old use idoine, some p word, and other drug to the make the sedation white that burns your hand and told me and said try and their beach location so they can by put me to sleep a tub down my throat which sound awkard. this operation is for them so they can put me sleep and burn my last nerve since i was on my last round on my right side yet it took a long time for them back to me which never happened before. However while I was in there care they did not wake me up like they normally do within 5-10 after surgery and they left me in their bed with curtains closed like i was dead honestly and it was circled on my health records saying i was on the stretcher and when i told i was going get a lawyer he said i was threat and tried to refer me another physician (knowing he was wrong) yes, i am in the process of suing because they I am still in back and hip from them. I still they still doing the say to soo many people and I am only 22 years old! I would never recommend dr.lvnille to noboy he is evil and doesnt care about your care! read more

I made the mistake of scheduling an appointment with the Riverside office off of San Pablo with Dr. Berlioz. The initial appointment seemed to go well. Problems began when I attempted to get a refill before my 2nd appointment (had been given 7 tablets, which by itself was not a problem). The only human I ever spoke with was a receptionist, who was pleasant and did her best to help. Four times I called to get a refill; four times I was routed to a number to leave a message. No name was ever provided for whose, if anybody's, mailbox it was, and no calls back were every received. Twice I left messages on the extension I was given for Dr, Berlioz. Never heard from him either. Though once again no name was given for the extension so he may never have received them. The only call I ever received from them was the day after I cancelled my next appointment. I bet that was only to reschedule. I have been very fortunate to have otherwise received high quality service and care here in Jacksonvile, so the dismal incompetence I experienced from Riverside is unusual. I might be tempted to compare them to a pill mill, if any still exist in Florida, but I bet the pill mills our state used to be famous for would at least return calls. I have since found a far better medical office I am very happy with. If I could I would give Riverside a negative rating. Craig Hovey read more

I seen Dr. Kermeric at first then I start seening a PA in the office on Golden Wing and everything went down hill the service the professional the MA's that work with the PA and they frauded the government by over charging the federal government workmen compensation and sadly Dr. Kermeric went along with every read more

Riverside Pain Physicians - Orange Park - Pain Management Near Me - Jacksonville, Florida

Never been to pain management in my life and when I didn't want to take expensive shots and pain meds for life this group treated me horribly. Got out of hospital for major issue and due to Hospital giving me a 3 day supply of a medicine not being taken they advised they can't help. Of course that is after they took a co pay and I returned all meds to show I wasn't taking anything. They didn't care and treated me like a drug addict. Your care should be based on you and a doctor discussing plan not take these drugs or we won't see you. Please consider someone else besides this group. Good luck and god bless. read more

What a blessing to have found the most amazing physician, Dr. Patel & office staff @ the Dunn Avenue office! I left this office knowing so much about my condition and the services offered other than just pain medicine. I have the most amazing team of doctors from Baptist. I can't begin to thank Dr. Patel for helping me understand what other options are available to me! Thank you Dr. Patel & staff!! read more

This pain center, my first, has been a source of off and on confusion and frustration for the three years that I've been a patient. Each time that I go in for my monthly appointment, there seems to be some new rule that I've been accused of breaking. When I argue that I don't understand, or haven't been told the latest infraction, Judith Whitman trots down to Dr. Kramarich's office, upon which he trots back with her to belittle me with the new rule/law that I have broken. I have grown to hate my appointments, since I never know if I will leave crying and hysterical, or asking my husband to come in to back me up. I have been made to feel like a drug dealer/addict. I am a 59 year old systemic lupus sufferer who falls frequently. I have a spiral fracture of my right arm, which can not be repaired by surgery, because my lungs are the primary organ affected by my lupus. Surgeons will not put me under because of my possibly not waking up. So, I was sent to kindly Dr. K. He has been rude, demeaning, and accusatory of me. Today he kicked me out of the program, because my pharmacist filled my prescription early to accommodate Thanksgiving. Again I was accused of not complying with the rules. Pharmacist said there is no such rule, and promptly sent me to a better pain center. I was also told that many of his patients are experiencing the same types of treatment that I have been. Dr. Kramarich, don't you see that in following your anal retentive rules so closely - many of them sound ridiculous and made up spontaneously - that you are forgetting to take care of your patients in a professional manner? Isn't there some rule doctors swear to cover that - the Hypocratic Oath? read more

(PA) Chris was amazing! He listened to everything I said and took reasonable measures to diagnose the root of my pain. I have never had a doctor listen to all of my symptoms with compassion. These people advocate conservative treatment plans, which I respect. IMO, Pills do not solve pain and make it worse in most cases. Give these guys a shot they are here to look out for you. read more

Just awful. Rude staff. Doctors do not listen to patients. Show up to your appointment just to be told that its canceled. Horrible read more

Had two appointments and an MRI. Had procedure scheduled 6 weeks out. Insurance company denied care because of documents not completed by the doctor. Office was notified by insurance company a week before my procedure. NO ONE BOTHERED TO CONTACT ME. I found out the morning of my procedure. Total waste of my time. read more

When I started going to Riverside Pain it was very nice and I was treated by Dr. Patel and he cared. The staff at the front desk has always been very nice and respectful to me. When , Dr. Patel left this location everything changed. The front staff stay nice and very kind to me but a employee named , Darryl ( Physician assistant) was very rude and mean to me and I never understood why. Then a new doctor named , Dr. Boler was the new doctor in charge of my care. I met him the first time in Nov. 2018 and he said he will do his best to help me. The second visit everything changed , Dr. Boler said " you need more advance care and there is nothing I could do for you anymore." I asked him why ? The advertisement said, " Relieve the pain and return to life " Dr. Boler said, " even if you have another back surgery the scar tissue will just grow back again and a trial spinal stimulator given to you didn't work " I explain to him that the device malfunctioned and it hurt me and I even called the company because my daughter could not get it to turn off and the remote was in the car and when she retrieved the remote it still could turn the device off and I was in my home. Dr. Boler said " I need to find another place to go for advance pain management and I asked him could I please stay here and then I asked him could you please give me a trigger point injection while I was here and he said yes then just walked out and never returned. Then today Jan. 07, 2019 I receive a letter from Riverside Pain , that states " While it is not our intent to be punitive, you have eroded the provider-patient relationship to an extent that has forced us to dismiss you from the practice. I don't understand why this was done and I have always followed the rules,. just because what they have done didn't cure me after I had a horrible back surgery and I wanted help, doesn't mean for them to treat me this way. So what I see here is that if a person is not happy because they are in pain , the patient is doing something wrong. This all because of ( Darryl ) the physician assistant and his remarks. I do have witnesses to every visit and everything that was said and done to me. I really believed that I wouldn't be given up on and that they really cared. I have referred so many people to Riverside and I have had a few complaints from them but I told them ( big mistake ) to hang in there it will be ok. What I would like now is a meeting with a corporate representative and Dr. Boler and Darryl and my witnesses so the true can be told. This was done so unethical and I wish , Dr. Ronak Patel would have never left. I have copies and this will be posted on , Twitter and Facebook and the Jacksonville newspaper so everyone will know the truth. I do know that the meeting I am asking for will never happen because no one really cares or likes the true to be told and it will be seen that I was treated like a dog in the streets. I am a very well educated women and I had a life and worked since I was 16 years old and due to my accident and the injury to my back my world stopped. I didn't ask to fall , I didn't ask to be hurt for the rest of my life. I loved my life before all this happened. All I ask for is someone who cares and wants to help me. Just like the published doctor that died on the table and went to hell and the lord gave him a second chance to nice and help his patients and not be mean to them and he has changed. Maybe this doctor needs a copy of his book. It is called having compassion for the disabled and for the human being. This is not to much to ask for , is it ? read more

So far so good, I came here for my first visit I'm waiting to schedule a surgery next week. First thing I noticed when walking into this building is the horrific smell!!! It literally smelled like a box filled with farts! Lol I'm not exaggerating at all! There was a few questionable patients in the waiting room and some that were really rude to the staff, but all the staff members were really nice and professional! I can't think of my doctors name but he was very friendly and informative. So besides the gassly smell lol this place is great. read more

This place is great. Dr. Kramarich has significantly helped me manage chronic pain. I have never met a doctor so caring about helping you!!! We were able to find specific problems and treat them accordingly. I highly recommend this facility if you need help managing pain or getting healed! He will help put together a systematic plan to treat underlying health problems that cause pain and also help you manage your current pain so that you can work well and have a great life! He cares about his patients well-being. Highly Recommend!!! If you need help with pain-He is the best! read more

I use to think that this was the best place on Earth until I went to an appt the other day and was shocked to find out that my meds could not be prscribed because of my urine samples. The doctor told me that he had prescribed me meds and they were not in my system. Well if he had followed protocol he would have knew that I couldn't get anyone to fill the prescription and had to come back and get another one. Then he said he prescribed me oxycodone 10-325 but my urine is coming back with high levels of hydrocodone which i cant take because it makes me itch. When i first started going to this facility which has been over 3 years now i was prescribed hydrocodone i could have just left my prescription like it was but it made me itch which is the reason i had it changed. Well he sent me home empty handed and in pain how humilating after i get this straight i will be looking for another doctor. read more