Everything and everyone was so very kind and so helpful. The staff took the time to explain…read moreeverything about our kitty and the medical procedures that they recommend recommended doing, and we have agreed I would recommend this veterinary hospital to all animal lovers.

I cannot express how deeply disappointed and heartbroken I am over my experience at CSU Veterinary…read moreTeaching Hospital. I brought my dog, Lupo, there during a medical emergency while we were traveling from North Carolina, and what followed was one of the most traumatic experiences of my life. We were already in a state of panic, far from home, trying to make the best decisions we could. Despite that, there was a profound lack of communication, compassion, and transparency throughout his care. We were never offered the option to stay in any rooms, just to rest for a little. Being 45 minutes away while our dog was critically ill created unnecessary distance during the most important moments of his life. The most devastating part is that we were only contacted when things had already taken a severe turn, and that call was not a supportive update, but a frantic, high-pressure conversation where I felt like I was being almost yelled at that he needed to be euthanized immediately. There was no sense of guidance, no compassion just urgency without support. We were not called earlier as he declined, and we were not given a real opportunity to come and be with him in time. Because of this, I lost the chance to have any meaningful final moments with my dog. By the time we were involved, he had been intubated. That was not what I wanted unless it was absolutely necessary as a life-saving measure, and it ultimately robbed me of being able to hold him, comfort him, or say goodbye in a way that had any meaning. That is something I will carry with me forever. When we last saw him, he was placed all the way at the bottom of a cage. It felt impersonal and distressing given how critical his condition was. There was no sense that comfort or dignity in his final moments was being prioritized. To make matters worse, a necropsy (autopsy) was performed without our explicit consent. This was incredibly upsetting and felt like a violation during an already devastating time. The lack of clear communication and consent around something so significant is completely unacceptable. After his passing, the handling of his remains and the lack of communication continued to cause harm. Because of delays and inability to reach anyone, his body was not released to the memorial service we had chosen in time for us to receive his ashes before our flight home. We were forced to extend our stay, rebook flights, and incur additional expenses... all while grieving the loss of our baby. I understand this is a teaching hospital and that not every case has a positive outcome. But communication, compassion, and respect for both the patient and their family should never be optional. At no point did I feel supported, informed, or prioritized as his owner. Lupo was my world. He deserved better. And no family should have to go through what we experienced here. There was no compassion in here. There was only a severe urgency to give us a large bill.

They were great and took care of our dog quickly. You might have to wait for non-emergency…read moredetails, but that is because they have another emergency.

Never go here. They won't even give advice over the phone for a possible food poisoning emergency…read more They just want your cash. The "friendly fun" pictures is just a cover. If you want a Vet that values your pets safety over the *CHA CHING* coming first, go to Family & Friends off Elizabeth Street.

They took great care of our elderly cat when we discovered him in distress late at night…read more It's reassuring to know you have a good place to go in an emergency.

I cannot begin to express my gratitude with this clinic. They took a very complicated case through…read moreour Scottie Rescue. Ronin had been attacked and hit by a car( we still don't know what happened). The people at Royal Vista were amazing in caring for this sweet little boy. They were so good at getting Ronin better, his bonded sister Poppy decided she needed to stay with him there also! They were released by the owners and one of the techs actually took them both home with her every evening, giving them love and care for probably the very first time until they could be placed in a home. They not only saved Ronins life, but also taught them to trust. I, of course, failed fostering and had to adopt this seriously bonded pair! Thanks to the Royal Vista, both Ronin and Poppy are two very happy Scotties. I cannot thank them enough.

I can't believe they are closing this location. I had excellent service. they were busy enough that…read moreit would take a bit to get an appointment which is fine. I hope the doctors are all able to find a new home. I will keep track of them because their service was excellent. Not impressed with VCA corporate.

So, I understand how Emergency Animals Hospitals work. There's usually one vet on at night and that…read moreusually probably works just fine. We all get how triage works. However, when your clients are bringing in a puppy at 7 pm on a weeknight, normally that would denote an emergency. We called way before, brought in a 12 wk puppy who for all we know was dying, with symptoms of parvo or ingestion toxicity. Would you expect to wait over two hours and never see a vet when you think your dog is dying? You also only see one vet tech whose behavior was indicative of being under the influence of something. We were so scared for our puppy and this kid (he looks 16 I'm sorry- he's maybe 23ish) is bordering on giddy. Just bizarre behavior. We were clearly terrified and he didn't seem to be in any rush. I think the standards for vet techs need to be higher to say the least. I couldn't believe how bad this guy was. Thankfully we (and another client who had been waiting for 2 hours for an infected surgical wound on her pit bull) left and went to Four Seasons Animal Hospital and I'm so thankful we did. I understand things happen but if a vet is not able or willing to at least check in with you for two hours when you have a very clearly sick 12 wk old corgi puppy, get the heck out of that place. It was literally shocking and enraging. It was like they didn't give a shit. I know there are good vets there but I think they're picking vet techs off of East Colfax. (Denver people will understand;) I will never bring another animal there again. Just absolutely inexcusable

Arriving at 5:20 on Friday of the Memorial Day weekend we were pleasantly surprised by the…read morefacility, the staff, and the vet. Our beloved 80 lb lab mix has started having massive black poops the 2 nd if which was up in Estes park at 4 pm Friday. We called 4 seasons and were advised to bring Chloe in. When we arrived at the scrupulously clean facility, we were greeted by the office staff who had already begun paperwork based on our phone conversation. The vet saw Chloe immediately and came out to give us preliminary report on vitals along with recommendation for next steps. The vet tech followed with cost estimates. After conclusion of those tests, the vet came out again to tell us results of blood work and's xrays and to let us know fecal labs vwouldn't be back till Tuesday. She gave us diagnosis of colitis, and recommended meds and post visit instructions. Check out was seamless, and final visit was about 10% less than the low estimate. Three days later our dog is recovered. A very pleasant experience for an emergency vet office. High marks to all!

My daughter took her dog to four seasons on July 15th, using their after hours service to have her…read moredying dog humanely put down. Did they do that?? No they convinced her to run tests and blood work to the tune of $900. Canda puts people down for minor things, but four season can't even put an old dying dog down. A dog who is actively dying!!! Even if they are nice people they are incompetent of their job!!!!

The team here is so nice! My 5 year old Samoyed has had stomach issues her whole life and needs to…read moreeat every few hours to avoid acid build up. Recently, she threw up blood on our evening walk and I called the clinic panicked. They gave us a thorough review of all our options without pressuring us for a full exam.. which is quite expensive.. The vet and techs gave her an injection to suppress vomiting as well as a medication to coat her stomach. She's also quite a picky eater so the team there gave us a few cans of plain food. It's been a few days now and she is back to 100%, normal poops and appetite. No throw ups. I'm so grateful for their guidance and availability. I think the quick response to suppress the vomiting and coat her stomach really helped her heal and prevent any further issues. Thank you to the staff and team! my pup really appreciates it

They saved my cats live in 2026! Slate somehow got into our laundry room and ingested poison. We…read morerushed him to VEG in Boulder and he was fading but the team at this hospital was able to stabilize him. Without any of there intervention he would have definitely died. It's complicated bc he needed a lot of TLC. It took a few appointments to manage his recovery but he's back to himself once again. He was on very special and custom medications. I'm so very happy they saved him. Slate is the sweetest kitty with 9 lives!Thank you VEG !

10/10. We had a medical emergency for our chicken, Muffin, and even though this vet clinic doesn't…read morespecialize in exotic animals, they went absolutely above and beyond to provide loving care to our chick. Doctor Park and Doctor Nikki H were the two with us most of the time and they would make sure we had a nice comfortable room, snacks, coffee and even coloring books and pencils for my toddler. They certainly could've done their job and we'd have been satisfied, however their passion for care of (any) animal clearly showed in how much effort they put in to our visit. You'd have thought we were their only patient in the office! And when you have to take your pet to an ER you're already on edge and stressed and they did everything in their power to help ease ours. I highly highly recommend and if we ever do need emergency care, this is the place we will be - and I recommend the same for everyone else. Thanks so much!

Love the open concept - we can be in the room while the proceedures are being done. It's consoling…read moreto the poor little, frightened ones. The employees and kind and comforting, as they should be. I appreciated that. The drawback is that before they even begin - the doctor gives you a bill to pay. When any additional procedure is needed - the doctor hands you another bill to pay. This occurred a minimum of 4 times while I was there. The pressure of the bill and having to make life and death choices makes for a not clear-headed decision. I understand that they want their money. I'm sure that can be an issue - however - putting a clip board with a paper to sign and a card charger in front of your face throughout the time there became a bit much. I was getting angry by the end instead of giving my baby the support that I should have been. I don't know the solution from the doctors viewpoint - but this was not the way to handle it from mine.

Veterinary care is expensive, and I fully expect to pay for quality medicine. What I do not expect…read moreis to spend thousands of dollars while the underlying issue goes unidentified. I hope our experience encourages other pet owners to seek care elsewhere, ask questions, seek second opinions, and make sure previous imaging is carefully reviewed before agreeing to extensive treatment. In 2024, our dog developed aspiration pneumonia when she was just one year old. She recovered and went on to live a normal, healthy life for nearly two years. In February 2026, she developed the exact same symptoms. We brought her to Animal Urgent Care Northeast and specifically asked the doctors to obtain and compare her previous medical records because we believed this was the same issue she had experienced before. We were told the records had been reviewed. Over the course of her care at AUC North East, she underwent multiple diagnostic tests, received IV fluids, oxygen therapy, medications, and treatments. Yet, they never identified the foreign body. Despite more than $6,000 in charges, we were repeatedly told they could not determine why she was not responding to treatment. Afterward, we paid another veterinarian to independently review the medical records. Within that review, they identified a foreign body that had been visible on every image since 2024, which means that the foreign body had remained present on every set of radiographs taken since then. Image included in review, foreign body by curser. When I contacted Animal Urgent Care Northeast to discuss these findings, I was told that treating pneumonia was appropriate and that they could not prove the foreign body was responsible for her failure to improve. That is true--they cannot definitively prove that connection without removing the foreign body. What is also true is that we had already spent so much on hospitalization and treatment that never identified the underlying issue, we could no longer afford the procedure that may have given her a chance. The clinic ultimately refunded less than 10% of our bill. Tragically, that refund will be used to euthanize our three-year-old dog because surgery was no longer financially possible. I understand that veterinary medicine is complex and that no doctor has every answer. My disappointment is not that they couldn't guarantee a diagnosis. It is that despite our repeated concerns, our dog's previous history, and thousands of dollars in diagnostics and treatment, the underlying issue was never identified when it was clearly on the x-ray and explained all her symptoms. When another veterinarian found it by reviewing her records, there was very little accountability. I cannot recommend this clinic. If your pet has a complicated or recurring medical condition, I strongly encourage you to seek a different provider.

The facilities assistant manager was insensitive, unprofessional & lacked empathy for my…read moretraumatized dog and my traumatized state of being. My 6 year old dog had just been brutally attacked by another dog ( a dog locked its jaws on my dogs neck) less than an hour after arriving at the facility Saturday 5/30. The assistant manager (who didn't assist us)asked me the same intake questions twice, the same questions I had answered at the desk and online. She was more concerned with asking me the intake questions than to bother knowing why we needed urgent care. When I asked why she was asking me the questions twice, she proceeded to tell me that I was being recorded ( as if to try to intimidate me). During her inquisition, the assistant manager began petting my dogs wound, prior to knowing why we were seeking urgent care for my dog. I told her to stop petting my dogs wound Because she had just been attacked by another dog. The assistant manager didn't seem to care why my dog needed help, she cared more about her feelings ( both my dog and I were traumatized after the attack) than my dogs severe and serious injuries. I am disgusted with the unprofessionalism and lack of sensitivity and empathy for our medical needs. I was made to drive my dog 45 minutes out of my way to the next urgent care in Thornton because she refused us service and kicked us out of the facility.

I came here looking for emergency care for my four-year-old dog, Tynkerbell who had some rough GI…read moresymptoms. She is generally an extremely anxious dog. Our nurse was Courtney and she was AMAZING!! Tynkerbell licked her and let her pet her, which she never does. Courtney's kind demeanor and very obvious compassion allowed my anxious, traumatized dog to trust her which means so much to me. Courtney also explained the whole process to me; she understood our situation and took the time and patience with Tynkerbell that she needs. Her friendliness and calmness made me feel assured that my dog was in great hands under their care- which is not something I feel often!! We were treated by Dr. Brandon Reynolds who was also very friendly and informative! He explained everything in great detail, and I felt confident that he would be able to find the right course of treatment for Tynkerbell. I would highly recommend him. Overall, I would recommend this clinic to anybody looking for quality emergency care. The staff was beyond helpful, caring and just wonderful. The clinic was very clean and tidy. There was no wait time, we were put in a room immediately! They made my dog feel comfortable, which is something she rarely feels around strangers and new places. Huge shout-out to Courtney! :) A big thank you also to Dr. Reynolds and the rest of the support staff for being mindful of my dog's special needs and putting me at ease!

** see my previous review, this is in response to the business owners lie. When I returned with…read moreLupo at around noon on march 27th I immediately asked for him to be put on oxygen (he was satting at 91% at that time) I was told they didn't want to put him on oxygen because it would "make him dependent". SIX HOURS LATER he was finally put on oxygen. Stop your lying and own up to your "treatment" before the rage I'm feeling turns into enough energy to file a lawsuit. If anyone wants more information, pictures, videos of this whole experience please feel free to reach out to me.

Today our 14-year old Golden Retriever started bleeding from a tumor on her hip that we have been…read morewatching and it ruptured. We have been going to our regular vet every month for librela shots to help with her arthritis, but this was something we felt we couldn't ignore or delay for a day. The staff here is tremendous--extremely kind and caring and very thorough with an ultrasound & medical report. After making the heartbreaking decision, our dear Bailey crossed over the Rainbow Bridge, as they say. Thankfully she's no longer hurting. We highly recommend this Vet clinic.

The team at VEG are our heroes. Our English Bulldog became very sick one night and we had to bring…read morehim in at 4am. The vets and techs immediately began to help and diagnose, which included a clear treatment plan, and eventually surgery, all of which were necessary to save our dog. Dr. Thaeder, Dr, Martic, Dr. Schultz, Alexis, Sam, Becca, Kim, (and several others I'm undoubtedly forgetting) saved our dog in the most impressive, transparent, and compassionate way that I never knew existed. We witnessed every step of the process to diagnose and restore our dog's health. If you want to stay all night with your pet, you can. If you want to watch their x-rays, they have a window for that. If your pet needs an operation, you can observe that from a window if you want. If you need a private room, there are several. Apart from the deep knowledge and passion these vets clearly have, they treated our dog like a member of their own family and he clearly fell in love with them. He's already getting back to his ornery self each day, and we are so grateful!