We bought a very nice manufactured home in La Verne October 1 and as of today February 4 we are still waiting for a conditional tax clearance letter so I can get a refund of money that the escrow company is holding for taxes that I had to pay I spoke to the county assessor today and I was told they have no idea how they could even close an escrow without this form evidently somebody's not doing their job Deserre Rodriguez is not very professional. Evidently Deserre didn't follow through with it not going through as in November it was denied. They didn't have all the documentation to issue a certificate. i'm hoping at this point the manager gets involved. read more

I have completed many business and real estate transactions over the years, and this is by far the worst escrow company I have ever worked with. After numerous delays - some of which were caused by Inland Empire Escrow - we eventually closed escrow. Despite the closing occurring weeks ago, we still have not received the full disbursement from the sale of our business. Inland Empire Escrow is currently holding $50,000 of our funds related to a $388.00 tax liability, which is extremely disproportionate and highly unusual based on my prior escrow experience. What makes this situation even more unacceptable is that instead of assisting us in obtaining the necessary documentation to resolve the issue and release the remaining funds - something an escrow company is expected to help facilitate - we were told that we needed to do our job and figure it out ourselves. That response is not only unhelpful, but entirely inappropriate after escrow has already closed. Communication throughout this process has been poor, follow-up has been lacking, and no clear guidance, accountability, or timeline has been provided, despite the fact that a significant amount of our money remains undistributed. Kimberly and the owner demonstrated a concerning lack of professionalism, organization, and escrow competency. Escrow is meant to be the neutral, reliable party that ensures a transaction is properly completed - instead, this company became the single biggest obstacle. I do not recommend Inland Empire Escrow, particularly for business sales or any transaction where proper coordination and timely disbursement of funds are critical. There are far better escrow companies that understand their responsibilities and respect their clients. read more

I spend over the $7500 extra penalty, due to the negligent and poor performance procedure escrow. Also during the escrow period abandoned proceedings and went to vacation. I recommend do not take chances this escrow. read more

Inland Empire Escrow was amazing and so easy to work with. The entire team made the process seamless and stress-free. The office staff is very professional, and I truly appreciate their dedication. Desiree and Veronica consistently go above and beyond to ensure that every detail is handled efficiently, making it a priority to get the transaction closed on time. Their commitment to excellent customer service and their proactive communication made all the difference in my experience. I highly recommend Inland Empire Escrow to anyone looking for reliable and supportive escrow services. read more

Absolutely terrible! My realtor and lender had to constantly hound them daily to get their shit together! It's been over a month and we still haven't closed! Buying a house is stressful enough and we just keep going around in circles blaming different people on what we're waiting for! I'd give 0 stars but fortunately for them, that's not an option! Update: it's been 6-7 months and there is a pending processing fee that has not been taken care of and I constantly email them and it has still not been taken care of! read more

I am pleased of using Inland Empire Escrow again, for my transactions. My second time using them. My first was with my own home at Rancho Cucamonga in 2019, have Veronica Ruiz as my ecrow officer. Very pleased with the handling and efficiency of our escrow. This year 2021, I used their East Office, and Barbara Padon is my my escrow officer. Our transaction went very smoothly and on time in closing. Great handling, good interaction until closing. Very thankful for the Cisneroz' family, Jennifer Carlon as my rep, in making sure their team in each office function as they should be, reliable, efficient and communicative in making each transactions smooth. Will absolutely use them again in my upcoming and future transactions. read more

Be warned regarding Kerry. Let me just state this first... According to the State of California, here are just a few "Escrow Principles". * "The escrow holder does not act as a mediator or advisor, or participate in customer controversy, or arbitrate disputes." *"The escrow holder is the agent of the principals to the escrow. Legally, any facts known by the escrow agent are imputed to the principals. Any detrimental or new material information, previously undisclosed, made known to the escrow holder and affecting the principals should be disclosed to them for their instructions in the matter." *"The escrow holder must maintain a high degree of trust, efficient customer service, and good customer relations." *"The escrow holder must remain strictly neutral, not favoring either party. The escrow holder must not advise either party, as any gain to the one will likely be detriment to the other." *"Closing and settlement must be prompt, using forms which are simple and clear" An escrow officer should always state anything that could even be considered a bias. Through investigating of my own I uncovered, based upon the staff profile for the company, it was clear that Jacie Burse (the Seller) was once Kerry's supervisor.  Furthermore, as expected they were friends. Small companies such as this company tend to be "families" and certainly the expectation to treat my wife and myself with the same "impartiality" is hard to fathom.  I should have been advised that the Seller was an employee of the company.  My wife and myself could have then made a choice as to whether we felt comfortable with such an arrangement.  However, I believe anyone looking in from the outside would say that the failed disclosure was improper and not ethical.  We did some research and certainly the code of conduct requires that you are neutral. It requires disclosing all information that could benefit one of the parties. Every real estate professional I spoke with was shocked by Kerry not disclosing the relationships he had with the seller and her history at the company. They were shocked his response was to claim he didn't have to disclose. We had some email exchanges. However, Kerry called me at work. He was in a rage and cussing me out. After repeatedly asking him to calm down I had to finally hang up on him. Other terms were not met and our realtor's office took care of everything. Needless to say we didn't want to work with someone who clearly violated their position as an escrow officer, there were not clearly honest with us regarding the countless reasons for very likely bias. My wife was pregnant at the time and he put her through incredible stress. We had even been packed to move as well. I wish Kerry would have been man enough to apologize to her. We never received an apology but rather he was arrogant in claiming he didn't need to disclose such bias as having had worked for the seller. Her son even worked at the company once before. I had considered filing against him with the state but in the end we had quite a bit happening trying to find a home and move. I am not sure if the company approves of his conduct in our transaction. They never apologized either. Furthermore, they promoted him. There is a saying, the fish rots from the head. Kerry now can influence more as he oversees more. read more

Inland Empire Escrow - Mobile Home Dealers Near Me - Chino, California

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Bought a house from the owner, used these guys for escrow. Not only did they charge me $1000 more than the other companies would, they also failed to notice $400 in delinquent property taxes I now have to pay. read more

I don't know where to start , it's been almost 5 months since we opened escrow to transfer a simple liquor store sale transaction. They are not responsive at all . They don't care to reply to email promptly. How are u an escrow company when you can't follow simple escrow instructions to finish the deal . I'm still going back and forth , all employees have been making up excuses after excuses, and won't take accountability to there slow progress, and there many mistakes made along the way . If you are looking to finish a fast transaction, look somewhere else , because this company will possibly ruin your deal . I'm giving them another 48 hours to finish or I'm going to hire an attorney to call the financial protection and innovative license , to go after them . read more

I am Seeking legal counsel. We Do NOT recommend. We were scheduled to close 28th of April, it is now the May 7th and still have no projected closing date. Tried contacting them for answers, they are avoiding me and not responding to emails either. Listing agent cant get a hold of Escrow Manager. We are staying in a hotel and had to get a storage for all of our belongings. Beyond ridiculous! Such a joke of a business! read more

Team of 3 were quick, efficient, friendly and professional. Gave 4 stores because my transition trim on my floor was cracked when my peloton was moved. Also they reassembled my kids bunk bed but missed 2 screws. When I contacted them to find out if they have the screws they said No. so now my kids bunk bed ladder is not secure. read more

Adriana Ortiz did a fantastic job with the sell-by-owner escrow of my house. She kept me informed and always answered my questions promptly. Not a single hassle or hitch through the entire process. And at a very fair cost as well. Exceeded my expectations. read more

Kerry and his team kept us up-to-date every step of the way. Very efficient and accurate. Notary Services available onsite. We would use Inland Empire Escrow for their services again. Note: They do not have e-Signature service, such as DocuSign, at this time. However, they can e-mail documents for signatures. read more

As an agent, you have high expectations of the escrow company you select to babysit your transaction. Time and time again, Inland Empire Escrow has exceeded my expectations. Communication, knowledge, and professionalism is second to none. I have worked with other escrow companies and none of them can compare. read more

I have been using Inland Empire Escrow for the past 2 years on our purchase and refinance transaction. The staff have been phenomenal since we started working with them, great rates and customer services. The escrow officers have responded to our calls and emails in a timely manner and go beyond the industry norm, thank you guys for being there to help with our business and our customer to show that you care for us and them. Having a strong partnership with your vendors is key to a solid mortgage business and people like Kevin and Melanie make our job a lot easier because they make it a smooth process. We ask our customer how their experience has been with Inland Empire and have been positive feed. Thank you guys again for the relationship. read more

I wish I would have read the reviews before I opened escrow over one month has passed and I don't even have the escrow instructions. This is a paid-off property that is being purchased cash. Meaning there are no lenders no mortgages no contingencies. it is as simple as it gets. yet they are plump full of excuses with covid, health issues, staffing etc. read more

Wow. Words cannot express how I feel about this company. Very disappointed with how professional these people are.. My lender, Broker and myself/Fiance reached out to them to see if there was anything else they needed to finish escrow, took almost 50 days to close a simple escrow. When we did email them, they told us they were to busy or never got back to us Screenshot Screenshot. Cricket's all the time, no response, nothing. Do not recommend this company at all. Very unprofessional. Made our home buying experience not so pleasurable. read more

It's worse escrow company you can find. We being delayed extra week to close escrow. It being with we give deposit to enter escrow, the amount we pay does not reflect on the paper work. We ask twice about it, they tell us it's ok, it's fine. Then come to escrow close date, the bank refused to transfer the fund because the deposit amount is different than the receipt. After over week delays they still missing paper work to close the escrow. One day delay will cost some money for people, and over week delay it cost us a lot trouble and extra expenses. Avoid now, less trouble and headache in the future. read more

I absolutely love working with Inland Empire Escrow. As an independent agent they became part of my extended Team. They stay on top of the transaction and keep me updated throughout the process. Their prices are competitive and they do not nickel and dime my clients, they have a FLAT Fee service so there are no surprises. There are a lot of Escrow companies out there but these guys are the best! read more

Kerry did an amazing job! Kerry is actually many realtor's preferred escrow agent, and now I can see why. He consistently responds quickly to my email requests and is a man that takes responsibility and ownership of the situation. Kerry has been doing this for a long time. You can trust him! read more

As a VA Loan buyer, I didn't get the expected service from an escrow company. It took 5 days for them to execute the instructions (passing the escrow deadline), and what unprofessional quality was that they didn't even bother to inform us of the delays. We had to contact the office multiple times to find out of the situation. This kind of delay would have cost buyer to pay penalties to seller. Luckily, we didn't have to pay for the delay but it shouldn't have happened. read more

The worse escrow we ever had, escrow instructions release after always two weeks and when you request documents, they also tell you they working on funding....act like the most busy escrow ever. They are very not professional at all. read more

Inland Empire Escrow is ALWAYS my "go to" escrow when I have an opportunity to choose my clients escrow. I've been using them for many years now and have always had a great experience! Not only are they extremely professional and knowledgeable, but they treat my clients with care and respect! Thanks Sandy, Kevin, Kerry and of course Melanie for many years of great service! Susan Barnes Finance of America read more

From beginning to end, empire escrow did a great job with our escrow acct. Brandon was awesome. He explained everything in detail and took his time with us. Pleasant experience for sure. If and when we ever sell our home, we will definitely chose Inland Empire Escrow services. read more

Excellent company to work with! I have been working with Inland Empire Escrow for years and each transaction is smooth and trouble free. Very professional company.l and willing to help me with anything. I highly recommend them! read more

As the manager for a busy real estate office and long running top team the escrow company we work with must be of the highest quality. We only work with the best as that makes our team that much better. Kerry and his staff have proven themselves to have an amazing work ethic and level of care for the work they provide to their clientele. This review is not motivated by any money incentive, it is merely the truth. I feel that if you post a Yelp review it needs to be done so responsibly as your words can hurt a business that is undeserving of criticism or conversely send business where it possibly is not deserved. I wanted to take the time to write my review from the perspective of a high volume customer that can't accept mediocre work and has never had to! 5 stars all the way to Inland Empire and the staff!!!! This is a company that has earned each of those stars. read more

Inland Empire is a first rate escrow company, that have been a business partner for my lending team over the last 4 years. They are the best in the business. They go above and beyond on every transaction. My team appreciates the excellent communication and outstanding service that we receive on every file. Even if problems come up, Kevin and Melanie are the best in the business at solving the problem and keeping the file moving smoothly. I am comfortable with their notories and know they will make the signing experience an easy and quick process without confusion. I appreciate the service so much from Inland Empire that I promote them to realtors and other lenders alike. read more

I have been doing business with Inland Empire Escrow for many years. All my clients have been very happy with their service. Sandy, refinance escrow officer, has gone above and beyond for my client. One instance in particular, she helped my client settle a judgement from $10,000 down to $1000. Needless to say my client was very happy. I also all of their notaries know how to sign loan documents. I never have to worry about my loan documents being signed incorrectly. Melanie is the best rep and notary there!! read more

Horrible service. I wished I had never allowed the buyer's agent to select this company. We were supposed to close on the 1st. Here we are and we're still not closed. They have a very nonchalant attitude about it. They clearly, have neglected the file. My seller has moved and the situation is awful. I don't know how they have such great reviews unless they were paid. Beware. read more

Jennifer Rincon is fantastic! I work for a Home Warranty company and it is such an ease to work with people like her super punctual and very detailed with all information provided, we make a great team, she responds so quickly and always handles her responsibility's Jennifer in one notes is amazing :) read more

Having been in the industry almost 15 years, Inland Empire Escrow is by far the best escrow company I have worked with for both my refinance and purchase transactions. Their pricing, service, friendly staff, and excellent customer service is 2nd to none. I truly appreciate that anytime I send an email or call my escrow officer, they are always readily available. Thank you so much Inland Empire for your 5 star stellar service! read more

Warning! Never use this escrow company for your escrow needs. The people are rude, insensitive, and slow as molasses. I have never dealt with an escrow company that has been so rude to their clients with the worst attitude you could imagine. They seriously wonder why you get frustrated and angry with them. When you call them they put you on hold for a long time and when you leave a message for Jennifer, Kerry, or Brandon don't think they will call you back. The funds take forever to be wired to your account. All in all never deal with this escrow ever! read more

I have been in the Mortgage Industry for over 20 years and have had the opportunity to work with many escrow companies. Inland Empire Escrow is by far the best company I have worked with. Their pricing, service, and excellent customer service is 2nd to none. Realtors don't realize that they are only as good as their escrow company, and rest assured with IEE your escrow will be handled with diligent care. read more

I've used I.E escrow for many home escrows, even my mother and grandmothers escrows. They are always courteous, helpful and an ease to work with. They are top notch. Kevin and Kerry are running a fantastic escrow company. Highly recommended! I will continue to use them in the future. read more

I've worked with Inland Empire Escrow for about 8 years now. That's got to say something! We've worked together on many, many refinance AND purchase transactions. The staff's experience and ethical standards are unparalleled. Our industry has gone through many changes in the last several years, and IE Escrow is always prepared. I love the fact that they are a successful, family-owned/run business, like we are. I would definitely recommend them! read more

Working in a mortgage company you rely on fast and experienced escrow agents. We have given inland escrow lots of business. The staff is very friendly and nice but when it comes to getting your escrow fee's they take forever, nothing seems to be urgent. read more

Inland Empire Escrow want to withold my funds now after being told a week ago that I would get my check in the mail.