Terrible experience at Inland Optometric Associates with Dr. Mai Nguyen. They tried to charge me $145 for a contact lens trial that usually costs around $80 elsewhere, with no clear explanation. After my exam, I was only given a glasses prescription. When I asked for my contact lens prescription, I was told I didn't get it because I hadn't paid the trial--despite the exam already being done. It honestly felt like they were withholding my prescription to force extra charges. Even worse, their attitude suddenly changed when I mentioned contacting my insurance. Very unprofessional, not transparent, and not trustworthy. I would not recommend this place at all. read more

I first came here in 2024 when it was under a different doctor- Dr. Truong? and honestly, I had a really horrible experience with her. I won't get into details, but I left feeling extremely embarrassed and mistreated ended up crying in my car. Recently, my ophthalmologist referred me back here for prescription glasses and told me there's a new doctor now. Since it's close to where I live, I decided to give it another try. Dr. Mai is amazing. I work in healthcare, and it's honestly rare to find a doctor who truly listens and takes the time to explain everything. I am being monitored for a possible serious condition, and for the first time, I felt like someone really explained and gave me a clear explanation and had set a realistic expectation for what i could have. Im also experiencing a couple of symptoms that were never explained to me well and she threaded through each of my concerns one by one and explained her diagnosis and recommendations very clearly. I walked out feeling relieved, understood, and at ease that I am under the care of an amazing doctor. I highly recommend Dr. Mai! read more

One word can describe my patient experience from booking an appointment, pre-doctor eye tests, Dr. Mai Nguyen's evaluation, prescription glass frame and lens selection, pricing and delivery - Excellence. Staff were all professional and at the same time reactive with great socials skills that made my experience stress free and engaging. Dr. Mai Nguyen ensured that I understood the results of each of the tests and how it correlates with my overall health. I'm very detailed and structured so her logic and approach really went well with me. Thank you Inland Optometric for the wonderful experience. Time flies so see you in a few months for my next eye checkup or maybe sooner when I decide to get the Gen-Z Meta AI glasses :) read more

Fantastic experience! The staff are incredibly friendly, and the exam was easy. Dr. Nguyen was informative, we discussed eye health and what to expect with ageing eye health. Appointments are easy, prices on glasses are great. Every time I walk in I'm always greeted with a smile. I recommend Inland Optometric Associates to my neighbors and family. read more

The prescription I got from Dr. Mai caused double image and really hard for me to focus. I had to go to Kaiser for an exam again and found out that the prescription were completely different within 3 weeks. Both eyes had different distance and reading prescriptions and Dr. Mai did not pick up astigamatism in the right eye. read more

I was overdue for an eye exam and so glad to make same day appointment. Dr. Nguyen's beyond awesome. She did a thorough exams on my eyes. It was quick, smooth and easy. She explained in detail what should I do to keep my eye healthy and less dry. Also not to mention the office has variety of cute glasses frame. I think they have some kind of back to school promotion with the frames. Go check it out!!!! read more

had a seamless experience and I got my contact within a couple of days of ordering them. Couldn't have asked for better service all the way around! read more

Dr. Nguyen is my go to optometrist and for all of my eye care needs. Getting an appointment is always easy and I love that this plaza has tons of parking space. The clinic is very clean and organized inside, and the staff are welcoming and friendly. Dr. Nguyen is very knowledgeable and able to answer any questions or concerns with care and compassion. Would highly recommend my friends and family to come here. read more

I'm a local Ophthalmologist and refer many of my patients to this clinic due to the positive feedback they have about their experience and the clear and easy communication I have with the office. In this increasingly corporate and impersonal world, it's important for me to partner with other doctors who still put patients and the community first above profits. Ignore the old reviews since this is a new owner. Support small and independent business!! read more

I had such a wonderful experience with Dr. Mai and her team yesterday! I set up a routine 2-year eye exam and was met with so much warmth, kindness and thoughtfulness. Shoutout to Ariel and Stephanie for taking great care of me and helping me with insurance and adapting to my budget. Highly recommend this office for your vision needs! read more

It was my first time here and overall I had a great experience! Dr.Mai is super sweet, very thorough and takes her time to explain things. The front staff was also very nice and helpful with choosing new glasses. Highly recommend! :) read more

Inland Optometric Associates has a welcoming staff that will help you check in and make you feel comfortable while you wait to be seen. Doctor Mai was very friendly and attentive to all of our needs. She made sure we walked out of there being able to once again appreciate every detail of beautiful mother nature with a crystal clear vision. Thank you for taking care of us. read more

The staff and doctor are great. I didn't have an appointment so I was scared it would be a long wait since it was the weekend but they were able to add me to the schedule. The doctor was thorough and friendly, and addressed all my concerns. I was looking for Ray-Bans and it turns out they just got new ones in so it was easy to find a nice pair of glasses. Overall, I had a great experience and the staff were friendly/ knowledgeable. If you're looking to get new glasses, I would try this place out. read more

I am a first time contact lens user and had a wonderful experience with Dr. Mai Nguyen! Ariel and Ruben were amazing! I definitely recommend this place, if you are thinking of using contact lenses or glasses! read more

I have been a patient of Inland Optometric Associates for many years. Dr. Jacqueline Truong is very knowledgeable, professional, and friendly. It's always a pleasure to visit her office and I always feel comfortable and well-taken care of. Most of all, Dr. Truong takes the time to explain things and doesn't gloss over important factors that may impact your future vision health. read more

I only came to this establishment because they were in my network. I have never had such a run around with trying to get a prescription. Continued calls.... promises of calling back but never receiving a call....charged more than out of network for standard eye exam. Keep requiring follow up appointments before they would give me a prescription which did not align with my schedule as I travel for large stints throughout the year. I thought going to an independent business would work out.....back to the large eyeglasses chain's I go. read more

Inland Optometric Associates - The company - Optometrists Near Me - Fontana, California

Been going here for two years now and every time I come, the workers are always so nice. They are super quick here. You will not be waiting a long time at all. I absolutely recommend this place. read more

Treated very poorly at this location because I stated that my contact lens prescription was blurry in one eye. Doctor spoke down to me basically saying that it was impossible for me to see blurry out of my right eye....when I was seeing blurry! They told me I had called last week and said prescription was fine (LIE) and then questioned why I didn't come back sooner (I stated I work and have kids) but she was still very rude! Even her own employees said she was mean to them!! Then I was told I can't keep coming back for freebies when I never asked for anything free! I just asked if they could verify my prescription was correct! Major attitude and I WILL NOT be coming back. I was very polite and asked simple questions but they treated me like an idiot. I am so upset! read more

This is honestly the rudest physician I have ever encountered. Far too much detail to include here. She basically called me a liar when explaining the facts to her. She told me I was rude, as she was yelling at me. I am stunned at the behavior, lack of integrity and professionalism. She, Jacqueline Truong, is not deserving of your business. Read through the other reviews and you will notice that there is a common theme that this Dr is rude and unprofessional and extremely condescending. read more

It's been almost 2 months and still no glasses- Mary said no idea when it'll be done - she's very rude and very unprofessional - very disappointing read more

5 stars for the nice lady ( I didn't get her name) that fitted me for my glasses over the weekend. She has dark hair and light eyes .. anyway this lady was a blessing. I've had glasses from this establishment before but this lady is new I assume because she wasn't there last year? She was very nice, and funny. The glasses may take a little bit to come back but it's worth the wait! I hope they keep her around read more

Dr. Truong is the most unprofessional and rude business owner that I've had the displeasure of dealing with in my entire life. Initially, I called in just to see if I could get a refund on trial contacts, as they were taking too long to even ship (they promised shipment in 1 week, it's now been nearly 3). Upon conversing with Dr. Truong, she vehemently denied ever promising the 1-week shipment, and she began to get very upset once I asked her if I could cancel my order. Even though I just asked her if I could get my money back for contacts that haven't even shipped yet, she became very defensive and started saying things like, "You know what, I don't even want you as my patient anymore" and "You should just go back to your old optometrist." On top of that, she became very frazzled and began yelling at me about my astigmatism. To say the very least, I was extremely confused with the entire situation, as the conversation literally began with her yelling at me over the phone. When I asked her again just for a refund, she told me to come in for the refund, and soon after, she hung up on me while I was waiting for a response about providing information for the refund. I've called back several times, and I have not been able to reach her office at all. If you decide to be her patient even after reading this review, make sure you keep record of everything she tells you. Typically, I've found that incompetence in managing your own business likely precedes an incompetence in ability/skill in one's profession. She's far too proud to admit her own errors, much less apologize for such, so you don't want to end up in my situation - contactless and upset. read more

Do not recommend if you have IEHP for your kids you still end up paying for cheap glasses and they do not have a wide selection. I used to work for an optometrist and they can offer more selection of glasses for IEHP. Now we have to wait 2 months for glasses. Just get an exam buy glasses online. All glasses are owned by the same owner luxotica read more

Nice place. Always busy . Very little complaints about them like they gave me a RX for a different person it wasn't for me . But they ended up emailing it to me read more

I highly recommend Inland Optometric Associates. Dr. Truong is very knowledgeable and professional in her field of expertise. She conducts a very thorough examination. The girls are very helpful and personable. I have been a patient of theirs for numerous years now, with no complaints! I appreciate their professionalism. Kathleen W. Fontana, CA read more

Second try, always nice hearing from the doc. My wife and I will be coming back because of the doc.

-00000 I would rate the they took advantage of 2 elderly Couples and charged them for glasses they where triple the price the usually are they lied and told them these are lenses they should get which they didn't need read more

Wouldn't usually look out of my city for an eye doctor, but my friend suggested me to give this one a try. So, what's there to lose? If it was not to my liking, I could easily just go back to my old place or find another one around my area. I don't know what's up with the reviews stating they received bad service; I guess to each their own. First thing I walked in, the receptionist was very nice and welcoming, and on top of that Dr. Truong is very patient and informative. She didn't rush me at all, instead she gave me her full attention, as if we're old friends. That made the visit to the eye doctor more pleasant. The glasses frames on display are all in fashion. I took my time trying out all the Ray Ban's, unlike a certain hut that pressures you to buy or leave, I was very relaxed and was able to pick out the right one. Although it's a bit far from where I live, the customer service here is worth the 1 hour drive out. read more

I love this place! The doctor is really nice, and she spent a good 40 minutes on making sure that we found the right prescription for me. The staff members are awesome and have great customer service! read more

The girls who work in the office are very kind and I enjoyed speaking to them. However, I do not think they have experience working in their profession. One girl was confused on how much my insurance covered for Contacts/Glasses, and was going to make me pay $90 for contacts during my Annual Fitting (that my insurance always covers), until I corrected her and had her re-read the information from my insurance. My previous Optometrist always ordered my contacts and it took an average of 3 days to receive the shipment. I only switched optometrists because my new insurance was no longer covered under my previous optometrist. Now this optometrist is telling me that it will be 2 weeks before I receive me contacts. I called to ask if I could get a one time courtesy of a week's trial to have until my contact order came in. The doctor "supposedly" said she had no more to give me. Which I believe is a lie because when she gave me the first trial, she had many in her drawer and I highly doubt she has gotten rid of all of them in a week. They dont have that many clients who wear the same contacts. Its clear to me that the doctor does not care about her patients, as you can see, the reviews dont lie! Im sure she will now write me a comment to defend herself on the service at her office. As most people who are wrong do. After I receive my contacts through his office, I will be looking into seeing another optometrist. Its unfortunate because the women in the office are kind but seem to have little knowledge for their job. read more

I've been coming here since I was a kid and I've always had a positive experience here. Before Covid, and even during, the staff, including the optometrist, has always been nice and welcoming. My entire family and I have been coming here at least for the past 10 years and I have no complaints. Dr. Jackie worked with my family and I when I transitioned from glasses to contacts and helped my dad save money with the contacts. I don't order my contacts through this optometrist, but I do get my glasses from here and have never had an issue. My glasses typically have always come within 2 weeks. I'm currently on the third week of waiting for my new glasses, but have been notified that my trial contacts have come in. I have astigmatism in both eyes though and was told during my appointment, as well as over the phone when they called about my trial contacts, that my glasses may take longer because of both eyes having astigmatism on top of the on going pandemic. Dr. Jackie has always treated my family and I with respect, and as far as I've always seen, her employees as well. She always asks about my personal life and even remembers what college I go to and what I study. She asks about not only me, but my siblings as well even if they aren't at the same appointment. I didn't get the name of the new lady upfront but she was very nice and patient with me. When Jorge and Joyce used to work here they were also always kind and never spoke negatively on Dr. Jackie to me. Neither Dr. Jackie or the woman working up front have tried to up sale me and explain everything in detail to me. I'm a young adult and am not entirely clear on what my insurance covers but when I ask questions they always respond kindly and in detail. I'm not sure why other people have had such negative experiences here, but in my last 10 or so years of coming here I've always loved it and will continue coming to this optometrist. For people complaining on how long it's taking to receive their glasses right now (2020/2021) we're in the middle of a global pandemic. Have respect and be patient. read more

Avoid this place at all cost. I am very very disappointed in them. I pay $400 for glasses and when I come to pick up the frames bend backwards. Complete defective and had to wait for new frames. New frames come and 2 weeks later same thing now the hinge is turning sideways so again they say defective we will get you another new frame. I asked obviously these frames are no good and I want a different kind but they said they cannot do that because lenses are only for those frames so reluctantly I get a 3rd frame and guess what. Several months later same hinge this time just fell apart and broke. This time they say you broke them so they are not defective. REALLY!!!!!!!!SHAME ON YOU. YOU JUST LOST A CUSTOMER AND HAVE LEFT ME HANGING WITH NO GLASSES.. this business should be avoided like the plague. They will no longer have my business and I will let all of Rosena Ranch know and will contact the Better Business Bureau for them selling defective items and they know it. Very Sad. read more

This place is great, I had a really bad experience with another location. Jorge and Joyce did Fantastic very informative and both know their stuff. I work in customer service and believe information is key for customer retention and satisfaction. I thank you guys very much for making my day, can't wait until my glasses come in! read more

Called this location last week to set appointment for an eye exam and glasses. Asked the receptionist if they accepted eye med insurance which she stated yes. Drive 30 minutes to get to my appointment only to be told oh no we don't accept that insurance. I said I wish this would have been told to me before I wasted my gas and time. Only to get well she's new! Very unprofessional. read more

Thank you for responding. Unfortunately I did come to your facility to fill my prescription for eye glasses. What I saw on all 3 occasions was a stressed out team, packed waiting area and a physician who couldn't smile at patients. read more

Great service! The girl in the front desk really knew her stuff and helped me out a lot! Definitely bringing the rest of the family, didn't have to wait a long time either. read more

The Doctor is great. She greets me with a smile as soon as she walks in the room and make me feel at ease and very comfortable. She is very thorough with her exam and explains my results at the end and answers all my questions patiently. The staff is also very nice and helpful. read more

They have trendy and stylish glasses. Their services are comprehensive. I have called around because I wanted to wear contact lens. Because of my high astigmatism, other offices have said they can't put me in contact lenses. This doctor was able to put me in contact lens. Not only are the contact lens comfortable, I can see well through them. Friendly staff and great service. Thank you for helping me see without my glasses. read more

I have been taking my kids here for almost a year and I am changing Doctors ASAP. Every time we go we are rushed the front office is very unprofessional especially George, when we arrived the other day I told him I'd had to come back for my appointment which I did not need an appointment in the first place and when I came back 15 minutes before they closed he had me sit down and wait and three minutes before they closed said that they were not able to see needed have to reschedule when I never had appointment the first place because I didn't need one. At that point I told him we did not use your doctor just my son needed it for his glasses he was very rude his garage my son and give us attitude the whole entire time not answer any my questions and was super unprepared unprofessional. I work in a doctors office as a manager and I would never have an employee like that working for me and if any of my employees treated any my patients in that manner they would not be working for me anymore. As for the doctor herself she was very unprofessional at that point to she's never been very accommodating and seems to always be in a rush. I would not recommend this place to anybody nor will I ever go back there there is another eye doctor across the street on Summit that is amazing so before you are thinking of going here I would definitely consider that I doctor across the street next to target first they're great. read more

I've come here for my glasses for almost 9 years now. They can almost always see me the same day I call to see about an appointment and they're always super friendly! I had a different optometrist before and they used to take about a month to get my new glasses in, here on the other hand usually get mine to me in just a few weeks! The doctor here and everyone else are so attentive that you're prescription and the fit of your glasses are perfect. Don't even get me started on my first set of contacts from here, I was probably 14? And the doctor was extremely patient and helpful with teaching me about how to use and care for contacts. This place is awesome and I'll definitely be coming here for a long time. read more