GREAT Staff GREAT results. Appointments are always on time,…read moreas long as you are, lol. Staff is friendly and knowledgeable.

Both the patient and myself arrived earlier. Then they told us the visit would be one hour…read morelater...the same we needed to fill the very long questionnaires on the app provided. Many people especially older don't use apps and I was more acting there as helper to navigate technology than interpreter. The questionnaire is extremely long and then many questions are repetitive in person. Doctor more courteous than the front desk with no smiles or welcoming traits. The building looks like stuck in the '70s and office looks a bit depressing.

I would highly recommend this surgery center. The staff are a class act! Professional, kind and…read morecaring. From the receptionist to the recovery room each individual will give you the care and attention that you would not be expecting. Thank you all for my second pleasant visit. You guys Rock! Great Team of Doctors and Staff. Keep up the good work! Sincerely Thankful, C. Ellison

First off I'd like to say there are not many places that will show the willingness to go the extra…read moremile in making a patient feel warm and welcome I was unsure about my surgery as most people are but after meeting Dr seiden and his wonderful staff I couldn't be more happy to do my procedure here...I strongly suggest this practice and Dr siding for any future surgeries one of the best I've ever iv encountered they even the very next morning did a wellness check on me something most practices don't do I will tell anyone in Carlsbad or abroad this is definitely the place for the most wonderful experience thank you.....

I was contacted at 7:37AM today by Veronica, who called to schedule a procedure. It just so…read morehappened that an appointment was available at 8:45AM. I was out of there by 9:34. She has always been respectful in my interactions with her as has Diana. Friendly and respectful of my privacy when I'm checking in. :-) Gina Giron PA listens well and is not afraid to help expedite my pain relief journey. She is really sweet and genuinely cares about my success Dr. Evan Goodman has been instrumental in treating a chronic condition. I praise him for being a doctor that truly listens and is concerned for their patients well-being. I believe that is part of the reason for my success. His assistant Nav is pleasant and kind as well. He has always kept me in the loop when doctor is delayed. All in all, it's been easy to schedule procedures and not having to wait a long time. This is huge for pain management patients.

I called and left a voicemail with my phone number and name - it's been over a week and no call…read moreback.

I was referred here by an orthopedic hand specialist for physical therapy to address hand pain I've…read morehad for several months, with MRI findings showing inflammation along a tendon sheath. From the start, the experience was disappointing. The front desk and billing staff were rude and unhelpful. When I asked a basic question about payment, the billing person actually said to me, "Did you not hear me?" -- which was completely uncalled for and unprofessional. That interaction alone should have been a warning sign. My therapist, Tanya, spent very little time explaining my condition and offered almost nothing in terms of actual treatment. Her entire recommendation was to use ice daily and take fish oil and follow up as needed. When I asked if they could help address inflammation in therapy, she said they "only offer ice" and that ultrasound or other treatments would be a "waste of my time." No exercises, no manual therapy, no modalities, no handout, no individualized care -- nothing. I brought my concerns to the manager, Marc, and he simply backed her up, saying the clinic "only offers ice" for inflammation. That told me everything I needed to know about their approach. I left feeling completely dismissed, with no confidence in their competence or professionalism. This place does not provide the kind of thoughtful, evidence-based, or patient-centered care you would expect from a specialty clinic. I strongly recommend going elsewhere if you actually want help.

I self-treat all my injuries (thinking I'm some amazing doctor) but when push comes to shove, I…read morecan't self-treat everything. If it wasn't for me needing both feet to work, I'd probably still self-treat until my foot fell off. By the time I finally gave in to seeing an ortho, it was worse than I expected. I was very happy with the ortho I saw within the OSNC network and decided to use their physical therapists to continue treatment. Here's how scheduling works: 1. You call their main office 2. They fit you in to one of their two PT offices (vista and oside) based on availability with your schedule and their schedule. 3. Appointment confirmed Seems simple, right? Apparently, it's not that easy. I made an appointment for 6pm tonight and arrived early (as requested to fill out paperwork). I get it, I've working in outpatient PT before, I've treated patients...I know how this works. As I walk in, one therapist is leaving. One therapist is treating a patient. There is no one at the check-in desk, and it looks like the place is about to close for the night. A very sweet PT Aide (Angel) approaches me, seems confused about my appointment. Apparently, there's no record of any appointment for me. All they have a record of is my initial appointment with their ortho. That's it. Let's pour salt into an open wound now....and my therapist can't see me. Her 6pm patient is here. So, I'm there. No appointment. Fought traffic. Arranged childcare...and I'm not being seen. Angel tried her hardest to reschedule me, but between my busy schedule, their schedules, they close early on Fridays...it just seemed pointless. It's clear something was not entered into whatever appointment system they are using....or attempt to use. This incident isn't a reflection on the quality of the therapists or their aides. It's a reflection on the administration in the scheduling office. Since I've lost all faith in their scheduling system, I won't be back.

I am still here and continue to appreciate the super nice staff:…read more Ricardo Perez - CNA Emilio Ampuan ~ CNA Angel Mata Martinez - LVN Christina _ RN Gabriela Morales - CNA Ashley - PT They are helpful and remember things I like. They have a group chair exercise every Friday and it makes it more fun. The grounds are beautiful!!

Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

Had my first visit yesterday in March 2025…read more There there is a parking structure. As well as some other uncovered spots. Very close to the five freeway. Very easy and convenient to get to. All of The staff were super nice, cheery, and helpful. The check-in process fairly quick. But new clients have to fill out about 15 pages of paperwork. So give yourself 20 minutes or so to fill that out. Once I got into the back, I was ushered between a few people and places and rooms and eventually got to the doctor. They do have all kinds of services that they offer there too. Doctors, MRI, Xray, physical therapy, etc. Overall I was there about an hour and a half. The doctor took three care of me. And we have to do a follow up and plan to heal completely.

The medical records staff is difficult to contact, extremely rude and confrontational.read more

I called to make a new patient appointment only to be informed they could not talk to me until I…read morecompleted the pre-approval paperwork. I told them my condition and was asked to have my doctor send 3 past appointment details to their fax. The first time the paperwork was sent, they said they never received it. A week later I called to verify they got it the second time only to be told they don't treat my condition. It would have been nice for them to confirm treatments before wasting everyone's time getting the pre-authorizations done! Also, the new patient appointment line never answers their phone. I had to call back a dozen times to reach someone.

I was a patient there for many years. I used to say that I was very lucky to have such a great pain…read moremanagement provider. Everything that was recommended, I agreed to no matter how time consuming and cost. As long as my medical care was explained to me. I don't know if they ran out of pricey procedures to charge or what changed. All of a sudden unilateral decisions about my treatment were made. When I asked for explanations I got "this is what was decided. If you don't like it, you can leave". I was in severe pain and filled with anxiety. I turned to my primary doctor for help which they did until they talked to PA at Pacific Pain. They told them about the decision they made for my treatment which they never gave me the courtesy of doing. This ruined my relationship with my primary doctor as now I looked like a liar. This was a months ago and still affects me emotionally. If they didn't want to manage my care and drive me away, they got their wish. If they only want to do procedures and not medication management, they should say so.

I made an appointment to deal with a plantar fascists issue. I ended up having to work that day,…read moreand have been trying to get ahold of them to reschedule. I have called no less than 6 times and left 4 or 5 messages. Not once have they called me back. It is IMPOSSIBLE to get ahold of this doctor. Do not recommend.

Dr. Berthelsen is an incredibly detail-oriented physician with a wonderful bedside manner. He…read morelistens attentively and takes the time to address all of your questions and concerns thoroughly. Despite the stress I've been feeling about my fracture, he has a calming presence that truly puts me at ease. I feel heard, cared for, and confident in his care. I highly recommend Dr. Berthelsen!!!