Finally a good hotel experience. Great location. Very nice hotel room with a nice view of the main drag. My room was cleaned both days with no fuss or 6 year old pandemic protocol being cited to not clean the room. And they even have free snacks and sodas downstairs for guests. Oh and there's a shuttle from the airport. Great hotel. read more

Amazing upscale hotel in downtown Boise. We got an upgraded package which champagne was delivered to our "butler's pantry" and had the most delicious chocolates. The in-room jacuzzi took a really long time to fill and the water comes from the ceiling, but once filled it is a pleasant experience. The on-site restaurant Hemlock was spectacular and a must if you are staying here. We went for dinner, but I would love to try the room service as well. One note is that we noticed our bill was not accurate after check out. We called and they said they would provide a refund that we are still waiting to see. Just make sure to double check your bill before you leave! Overall, great location, nice amenities, beautiful art and a nice place to stay. There was an issue with the "gift card" that came with the package we got and had an interesting interaction with a valet that was confusing and not helpful but the hotel is worth checking out! read more

Wow, what a phenomenal little place to stay! I was more than impressed with my stay at this adorable and artsy little boutique hotel during a recent work trip to Boise. I was in town to assist our new Community Ambassador at her debut Yelp Elite Event, and wanted to get a feel for the city. The Inn at 500 was the perfect choice, as it's right downtown and in the heart of the action - not to mention, walking distance to some great little shops, coffee shops, and even Trader Joe's. I arrived via Uber and was immediately impressed by their bright, colorful lobby. This hotel is known for amazing light fixtures and lots of whimsical art - and they didn't disappoint. Everywhere I looked, there was something beautiful to see. I was warmly greeted at the front desk, including a complimentary beer (or wine) as I checked in! There are also unlimited snacks, bottled water, and a few other refreshments available during your entire stay. I may or may not have grabbed a bag of Frito's and a granola bar to take to my room for late night snacking. My room was fresh and clean, with an eclectic Shakespearean-style nook above the king bed. The entire space was lovely, including a nice work area and plenty of places to plug in and charge up. There was even a fireplace, although the weather was too warm to actually use it. Before heading out to our event at a local brewery, I even got to enjoy a terrific happy hour in their on-site restaurant, Hemlock. And in the morning, I ordered a delish room service breakfast before catching my flight back to Seattle. This was a great experience and I can't wait to go back during my next trip to Boise! read more

See all

This little boutique hotel is lovely, and we needed a staycation, so we booked it overnight...king room. It's located downtown, so we walked around a bit, then returned to eat dinner at Hemlock, their adjacent restaurant. Hemlock is classy, upscale, with delectable food and cocktails, but also quite expensive. There are plenty of great restaurants downtown, so take your pick!! As for the hotel, the staff is incredibly accommodating and friendly. You get a drink on them (beer or wine), and the hotel is lovely. Fairly new, and I thoroughly enjoyed the artwork throughout the building, and in our room. Our room had two balconies, a butler's pantry, a view of downtown Boise on two sides (sunset was gorgeous), large shower, and a gas fireplace. The only things missing was a fan and bathtub in the bathroom. It got a little humid after our showers. And, a bath would have been more relaxing. We ordered room service for breakfast, which was so much better than the standard breakfasts elsewhere. We would definitely stay there again. Enjoy! read more

Oh this place was phenomenal. The day before I arrived, I got a text confirming the days I would be staying here, and I was asked if I needed anything. The room, the front desk, the valet, everyone there made us feel like we were the only people in the hotel. They were on it! The location is excellent, you can walk to ... well you can walk anywhere ( zoo, Julia Davis park, Egyptian theater, Boise State University, a lot of eateries, a lot of bars, the capital, etc.) if you're looking for shopping it wouldn't be here. But everything else is right there! The room - well here are photos so you can see. read more

See all

Nice Place to stay the staff was very helpful and friendly they upgraded us to a suite for our Anniversary which was very Nice would stay there again for sure!!! Well done to the Staff and Managers thank you!! read more

I would give a zero if I could. My daughter and I reserved a hotel room for a celebration night so no one would have to drive. We were locked out of our room twice. The key card would work on the elevator but not the room. we thought the first time was a fluke because after replacing the card the first time it worked once. The second time we were locked out of our room it was very late and there was literally no one there in person or by phone to fix the situation. I found out the next morning that the hotel only had one person on duty and that person had to leave for an emergency. I guess. I am now in the process of fighting to get a refund, that's right I was still charged the full amount even though we were unable to actually stay in the room. read more

The hotel staff were super friendly and helpful. The room was very clean with great amenities. We would never stay at another hotel; highly recommend!! read more

Inn at 500 is an epic place to stay. 5 star hospitality. Each room has a theme. While I'm sad to know that four University of Idaho students were slaughtered. The Idaho Vandals themed room is nicely done and a nice tribute to the university. Richard's the restaurant and bar at the hotel is a great place to belly up. I did not have food. The drinks were great and bartenders were amazing and extremely friendly. The hospitality here is five star. From the minute you pull up your are treated simply the best. read more

See all

Super friendly staff, comfortable rooms, conveniently located. This place has it all. I'm sorry to see Richard's gone, hoping the new steak house will be ok. read more

The food was really great. The truffle fries were exceptional! Room was clean and modern. Staff was professional and helpful. Overall highly recommend. read more

I wish we had more time to enjoy some more of the hotel. We got into town at 9:00pm and we were hungry and tired from driving all day from Reno, NV. And we needed to get up early and get on the road to beat the weather heading to Moscow. This hotel is a classy modern hotel. Accessible balconies and room service, although we were to late for that. In fact the only restaurant we could find open in Boise after 9:00pm, was Old Chicago Pizza out on the mall. The beds were extremely comfortable, and they have theme rooms with the King rooms on the 5th floor. Not sure if all the floors are like this, but I saw many other theme rooms in other reviews that leads me to believe each floor has something unique to offer. Our room was a film room, and it was dialed in lot Marilyn Monroe. It was pretty cool. Nice location right downtown. If we were in earlier, we could have walked to several restaurants right around the corner. I would definitely recommend this place and would stay here again. Cheers! read more

See all

Did a staycation to celebrate our wedding anniversary and our glad we chose the Inn. We rented a room with a balcony to enjoy of coffee on in the morning. Room was clean and well decorated- also suggest getting the lazy Sunday (late checkout) for a nice slow morning. The staff in the lobby were kind and personable. read more

I travel frequently for business and typically stay at a hotel within the Hilton or Marriott family for convenience, but I also like to explore and support independents. This was one of the greatest experiences. 1st- you can't beat the location when visiting, so many things are merely a stones throw away. Great restaurants, shops, university, museums and of course the capital. Being in Boise in winter I was drawn by the fact each room had a fireplace! The room is spacious and beautifully decorated with fluffy bathrobes and quality toiletries. They really anticipate all your needs. The lobby is inviting and again beautifully decorated. The restaurant was under renovation, and I did not order room service, but I'd say it's a safe bet that the restaurant is wonderful as well. Upon arrival they offer a complimentary drink, as it was the afternoon and a work trip, they gave me a token to cash in at a later time. I didn't use it, but at another time most likely would and appreciate the hospitality. They also have a complimentary drink/ snack bar which was an added plus and again a mid to the hospitality. The beds were fairly comfortable, and perhaps the only thing that could possibly be upgraded, however the being and pillows were fabulous. The greatest part of staying here though is without a doubt the service. The people working the front desk/concierge go above and beyond and offer exceptional, friendly service. First interaction was with Peter who was just so warm and friendly, I didn't catch the others names, but all were helpful with suggesting places to go for dinner/ coffee, you name it and all suggestions were solid advice. This experience will be hard to top and I look forward to returning next time I'm in Boise. Bravo! read more

We stayed for 2 nights here over a gorgeous sunny weekend in June (during Pride). Found the property randomly on Booking.com and was impressed by the Yelp reviews. We had a fantastic stay from start to finish and would totally return here in the future. We were on the 5th floor, standard King room (no balcony) overlooking downtown. We were able to see the Capitol building during the day, Pride fireworks at night, and the gorgeous morning sun hitting the rolling hills each day. Our room also had a fireplace and a little daybed by the window, which were extremely zen. Bed was luxuriously comfortable and the showers ran hot (which is awesome). The fancy half-door meant I got water all over the place, but it was all good. Hannah at the front desk is a rock star - she gave us great service every time we saw her, and we loved the free drinks at check-in (they give you tokens if you're not prepared to chug a beer on the spot). The hotel is right in front of Julia Davis Park + the Greenbelt (a must-do in Boise) and walking distance to everything else. Check out breweries in the area for good times. The Inn at 500 was a great base camp to a beautiful weekend in Boise, and made our stay infinitely better than it otherwise would have been. If you're looking for an obvious YES hotel, check them out! read more

See all

Not every room is "special"... we stayed on the dog floor (floor 3) and there was no theme in the room. The room was nice though. I was told when I emailed the day prior that my room had a view of the capitol building however, it did not. It's too low to have that view. I had a view of the shell gas station and the gym at the hotel across the street at the Residence Inn. Pros: - free snacks in the lobby. We are talking water bottles, sodas, Cheetos, rice crispy treats, Doritos... it's a problem. -valets are quick -lots of grass around building for pets - great location in the heart of downtown -Keurig machine and fridge in room - balconies were nice to open for breeze - robes provided -dual sinks in bathroom Cons - you have to use your room key to turn on the lights and in the elevator - elevator often stunk of smoke - they have a butler door in the room for deliveries but they still knock on the room door and disturb you. Butler door also takes up a lot of storage (clothing) space in the room - on a busy main street so lots of noise - honking - weird curtains didn't block light for midday naps - not a lot of closet space ( how do people mange in winter with all their coats? - no bathtub just an awkward shower with no door- just a half glass wall. Very splashy. I thought it would be cooler but I did like it overall. read more

See all

My son recently moved to Boise for his job. My husband and I like to frequently visit. Since staying at the Inn At 500, we can't imagine staying anywhere else! This hotel is truly one of a kind. It combines traditional niceties with modern conveniences. You are always welcomed with a glass of wine. And all the staff we have encountered have been truly friendly and eager to make our stay perfect. Each room is uniquely decorated and they are so well done! The thought that goes into each room is really special. I always look forward to our next stay. (And they are pet friendly as we usually travel with our small dog) read more

Inn at 500 Capitol - The Hollywood room - Hotels Near Me - Boise, Idaho

See all

Loved our staycation! Beautiful rooms, lovey lobby and hotel staff was amazing!! I would do a staycation again! The friends from out of town stayed here too, and they were please. read more

This place was wonderful! Centrally located in Downtown Boise. It is near at least 2 museums within walking distance and the State Capitol is not far either! The concierge services were great and without asking they overheard my father's comment and helped find us a breakfast place (side note their restaurant opens for breakfast at 9am) as we were leaving early for our travels. Their restaurant and bar were also top notch. There is valet service and reasonably priced, you can leave and come back as much you want while you stay there. The rooms we had were clean, updated, had great views of the capital and the park next to the hotel (if on 5th floor corner rooms). Highly recommend this place and prices were very reasonable for the rooms. read more

This hotel was pretty amazing. The decor of the whole place was so cool and the staff was so friendly. We were offered complimentary snacks and drinks when we checked in (including local beer and wine!). They have valet parking only so you don't have to stress about parking in downtown. Each room seems to have a different theme. Mine was dog themed and I loved it so much. The rooms are spacious and the bathrooms were top notch. My coworkers and I kept talking about how we never wanted to leave! If you are staying in Boise, I cannot recommend Inn at 500 enough! read more

What is not to like about this really cool boutique hotel located right in central Boise Id...immediately walking in you can feel the cool vibe of this place. The front desk employees are super nice and probably some of the friendliest I have run across. They offer complimentary beer or wine when you check in plus as a guest unlimited water, soda and snacks from the downstairs station...each floor is themed with a different vibe and felt like mine was really cool as it was Boise State themed. It was a great room with plenty of space and really like the fact of the private balcony plus gas fire place. This fireplace was awesome and brought great warmth during my chilly stay...in addition had a chance to use their gym facility as well and was equally as nice as the other hotel amenities. I know the next time I am in Boise where I will be staying and recommend you do the same. read more

See all

This is a great hotel, and I dare say, the only place to rest your head in Boise, Idaho. It may be expensive, especially for Boise, but it is worth the expenditure. Service is young, probably sourced from Boise State University, but amazingly well trained. From the moment you enter Inn at 500, you are showered with welcome and accommodation. Smiles abound, and everyone is there to help and charm you. Boise must have the best looking people in the mountain time zone. Everyone is good looking! Check in was fun, and water, soda, and snacks are free. Our room was large, modern, and comfortable for canine and human. The $75.00 dog fee well spent. The only negative about the room would be the sliding doors on the bathroom and toilet room. They are always loud and clumsy. Also, the interior design is not European cool. It's more Las Vegas than Milan. However, this was substance over style. Cornell University Hotel Administration and Hospitality School should use the Inn at 500 as an example of what great management is. I will actually miss staying at this hotel. Inn At 500 Capitol is a simply great hotel. read more

We stayed for a weekend trip to get away from all the craziness. This was advertised as a luxury hotel. They definitely charge like a luxury hotel but the rooms are small regular size hotel rooms with a few extra amenities. We got the spa suite and it we expected a larger room for what we paid ($425/night). Pros- Spa was nice, bed was comfy, shower was nice, complimentary waters and snacks were appreciated. Cons-Room size was too small for what we paid, deck was a bust with a view of a back parking lot, valet parking was awful, we wound up parking and retrieving our own car a couple of times because they were so short handed. They shouldn't be charging more than $200 a night for this place. read more

See all

We stayed here a month ago and we loved it. Each room has a unique design. The rooms were clean and the beds were very comfy. The service was awesome and love the free water, snacks and free drinks at happy hour. It has a good location to access downtown Boise. Overall, this is a great hotel in down town Boise. read more

I was super pumped to try this new, "cool" hotel in Boise. All in all I absolutely loved my experience here last weekend - so lets get the negatives out of the way first - the reasons it lost one star for me. Down Fall I - This property only offers valet parking. (That's not the bad part!) I actually would choose to valet my car. It's $18 here. My gripe is with the actual valet stand worker. I didn't catch his name, because by the time I waited for a few minutes...got out, got my luggage out & shut my hatch I still hadn't seen him yet. (I was the only car in the drive/no one was waiting.) I had a much better experience leaving on Sunday. He grabbed all my stuff, loaded it & waited for me to shut my door. Nice! :) Down Fall Part II - Room service from Richard's. Honestly. I don't understand. The menu is limmmmmmmmited & the prices are hiked up compared to ordering it down in the restaurant. If you are going to have an $8 service charge plus 18% gratuity on room service - do the prices really need to be altered? My tomato soup was very warm & delicious. The cheese raviolis, with pesto, were luke warm & could have used more sauce. The butler door is nice, so they don't have to come into your room. I actually really loved that. It was nice to eat dinner out on the private patio. Down Fall Part III - "Late Check Out" I was enjoying a lazy weekend, so when I got to the property late on Saturday night I asked the gentlemen if I could have a late check out for Sunday. I told him anything he could do would be rad. He offered 1:00pm. SURE! That's better than 11am. So...12:15 on Sunday I get a call from the front desk asking me when I was going to be out of the room; reminding me I need to check out. The phone call was very rude & unnecessary considering I was told 1 was fine. POSITIVES.......My room had a HUGE patio, a full dining table & a comfy outdoor sectional. I loved the double doors that opened. I kept them open my whole stay. The fireplace is cute, & altho it does work, I couldn't ever feel any heat from it. The shower/tub combination I had was truly lovely. Water got EXTRA hot, too! The bathroom lights were not great for putting on makeup so I used the natural light in the bedroom area. Bed was comfy, lots of pillows & the fridge & keurig were nice to have. Extra Bits: - Robes :) - Complimentary sodas, waters and small snacks in the lobby for guests - No fan in the bathrooms. - Honestly, I will stay in this exact room again, just for the patio space. read more

See all

We were sent up to the movie room and WOW what a fun surprise!! Everything was lovely. Great bed. Great bedding. Cute water bottles. Great shower. Slept great and took a great bike ride in morning. Fun trip!! read more

Inn at 500 Capitol - The cute art in the room - Hotels Near Me - Boise, Idaho

We stayed here 3 nights on our 12 day road trip through Idaho, Wyoming and Montana. It is in an excellent location. We were able to walk to restaurants and shopping easily. I was SO impressed with EVERYTHING!!! From the very friendly front desk employees to our room!! Very modern and high-end! Lots of storage space for our clothes. A nice fireplace added a very charming element! They have a long vanity in the bathroom with TWO sinks! Under the counter shelfs and DRAWERS to neatly put your things away! (A huge plus for me! I am a neat freak!!) A large walk in shower that had nice water pressure! No regular metal drain in the middle of the floor but 2 vertical cuttings in the tile at the front of the shower floor. Very classy! Nice large, soft, fluffy towels!! And a black makeup wash cloth which I loved!! 2 large fluffy robes hanging in the bathroom The bed was a king and so comfortable! Nice black out window coverings to allow us to sleep in. Our room had two beautiful balconies with a small red table and chairs, over looking at the city! Another thing we loved is their "butler cabinet"! You can order room service and they will place it in a locked cabinet that is in the hallway. Then you can open from IN your room to get your food (hidden in your closet) .... without that awkward meeting of the room service people. When you are done with your dishes.... back in the cabinet for a safe pick up from the kitchen staff. What a COOL idea!!! Another thing we loved, was when we checked in at the front counter, they offered us a snack from a basket behind the front desk. A variety of chips, granola bars and other candies. Plus sodas or waters! And you can also get a glass of wine when you check in. They give you these little chips to cash in when you want your wine. Classy!!! All the staff we came in contact wore masks and were all extremely friendly and polite! You can tell they hired the RIGHT people for this important customer service position. If you are planning a trip to Boise.... I highly recommend this hotel!! We LOVED IT!!! A+!! read more

One of our favorite stays in Boise. We were greeted with a complimentary glass of wine. Staff was very friendly and accommodating to our early arrival. Room was lovely! Clean, comfortable, and spacious. Loved the fireplace in our room. Hotel within walking distance to great restaurants & bars. There was free access to water and soda at the front desk. The staff also went above and beyond in helping me before my departure in obtaining a postal stamp on a Sunday, when the post offices were closed, to send a postcard to a first grade class in which their goal is to obtain a postcard from every state. In conclusion: great rooms, good location, and wonderful staff. Would definitely stay again! read more

Inn at 500 Capitol - Beautiful room. - Hotels Near Me - Boise, Idaho

WOW............ best 4 hour stay of my life!! I had booked my room through Expedia as a Christmas gift to my Girlfriend for a NYE staycation! I had booked us a king bedroom with balcony facing the city! What a great view to have for NYE!! That is not the case here. The case here is that the room we got first was a king bed with a city view no balcony. The room felt like a jail cell!! The window didn't even slide open just like a jail cell!! I call the front desk tell them when I booked my room was supposed to have a balcony. They tell me ok no problem sir we can fix that for you. I said great we will be right down. We go down and get the new room keys and go up to our new room with a balcony! They had given us the worst room with a balcony. It wasn't facing the city it was now facing the park, but our view was the rooftop of flicks and their parking lot!! The cherry on top was the GOD AWFUL room decor they put in our room. It was trail of tears decor and man did they bring tears as this whole experience made both of us so upset. So we get ready for dinner at Richard's and then a whole other fiasco happened there! The whole experience from start to finish at all businesses inside the 500 were that of a tragic movie!! read more

See all

Great spot in downtown Boise!! We received really great service here and loved that it was walking distance to everything in downtown! We got extremely good service here and were treated very kind by all the staff. The restaurant inside this hotel was great too!! A nice little Italian spot with outdoor deck seating overlooking the town! We will definitely stay here again when we come back to Boise!! One thing to note is that this hotel does not have a pool, hot tub or spa but there are many within walking distance. We liked the fact that this hotel was nice and clean and didn't pump the front entrance full of perfume and the rooms were relatively scent free and not overloaded with fabric softener scents!! read more

The service at the Inn is exquisite. They absolutely go above and beyond for anyone entering this building. The valet/front desk men were incredible and were extremely helpful, they deserve more than 5 stars in my opinion. I will be returning based solely off of them. Cheers~ read more

This hotel and team are amazing! Front Desk Ryan and the team got me through awkward billing situation and conducted it with ease! My money will be back at this settlement! read more

During our 6 day road trip to move across the country, staying at Inn At 500 Capitol felt like a much needed rest. I booked a variety of hotels for our trip - Hyatt Place, 2 resorts, here and another boutique hotel. This property is spanking new. The rooms are spacious, quiet, towels and linens spotless and the bed was oh so comfy. I loved having the fireplace on during the evening especially. The butler cabinet for deliveries is unique - a hospitality innovation that caught my eye and really was cool. It gave a sense of upscale privacy and efficiency too. Everhthing about the property feels so clean! Complimentary wine, beer, bottled water, soft drinks and small packaged snacks are in the lobby for guests. My husband and I went down and got a glass of local wine and chatted by the fire in the lobby. Valet is prompt, front desk friendly and professional. If I had known about Richards next door, I would have skipped take our Thai on our way into the area. It is affordable and a James Beard award winning. As we were traveling with our service dog, the dog bags outside the back door was a nice touch. We didn't use it, but it sounded like there was a complimentary shuttle to the airport too. Overall if I was in Boise again, I wouldn't hesitate to stay here in the future. I would like to upgrade and try their spa suite, shown on their website. I feel like this would be a really cute weekend escape for a couple, with the walkability of downtown and the small touches the hotel boasts. It really feels like a true botique. read more

See all

What an amazing hotel. From the decor, to the cleanliness, to the outstanding staff!! My best friend and I got a room and felt like we were royalty. The front desk was so helpful and kind. Valet was quick and accommodating! I cant wait to go back read more

Inn at 500 Capitol - Our view from the Diamond Suite - Hotels Near Me - Boise, Idaho

See all

I know, I know. If you're from Boise you HATE this place with a burning passion. It stands for everything that's wrong with Boise- massive new construction, questionable design, expensive rooms... BUT. If you are visiting Boise or know someone who is, you really can't beat the brand-spankin'-new rooms, cleanliness, and amenities. Free Mercedes bus airport shuttle? Check. Beer or wine and snacks upon check-in? Check. Beekman toiletries, fluffy white bathrobes and slippers? Check. In-room dumbwaiter so you never have to answer the door for room service naked? CHYEEECK. Shuttle pick up was smooth and easy. I even received a text message from the van driver to let me know that he was waiting for us upon landing. Check-in was also quick and friendly. They even had an iPhone cord that I could borrow for the night since I forgot mine at home. We stayed in a King suite with a large, well-equipped bathroom and a two-person jetted tub set off in the corner, right across from a small private balcony. I enjoyed the spaciousness - and the privacy - of the suite, from the separate chaise sitting area to the table/desk and the comfortable king-sized bed. We couldn't resist immediately turning on the water for the bathtub (which comes from the ceiling and splatters everywhere... cool look, weird design), and even using the gas fire place. Check out was just as easy. Now, I lived in the area for years. If I still lived here, would I be complaining about how everything is changing (no parking lot, no Dunkley Music across the way, about five downtown hotels already up or going up since I left in early 2017!)? Of course I would. But now that I'm back in Washington, this would be my hotel of choice during return visits for being close to everything: BSU, the airport, and all that downtown has to offer. It's a great central location for sightseeing, music festivals, or travel to all points around the beautiful state of Idaho. I, for one, have a thing about brand new, extremely clean properties, thick white towels, fluffy slippers, crisp white duvets, and super duper comfortable beds. Sorry, locals! I'll be back! read more

See all

This hotel is so beautiful and in a perfect location . It's on a Main Street but it's not busy . From the minute you walk in you are greeted with very friendly staff . They offer you wine or beer upon check-in . You also get complimentary water or soda and chips everyday . The hotel is 1 minute away from the bike trail and the downtown . Ask for a room with a view because we had to switch room from the back side to the city view instead . You get the balcony view of the city and people watching . The showers are plenty big and come with pump soaps and shampoos . They even have flavor cream or with there coffee . This hotel has amazing management and customer service . The only bad thing is the Restaurant inside called Richards . The food is really bad, taste frozen . It's 10 pm here and it's still not dark, cute little city . read more

See all

We stayed here only one night, but were very impressed by this hotel. It feels very modern and luxurious. The rooms are a good size, have lots of storage space, great bathroom, very comfortable bed and sheets. I love that their hallways have water stations to refill our water bottles. The restaurant Richard's is awesome (see my separate review of that). I just wish we had a better view from our balcony. read more

It's a Monet, beautiful from afar and disheveled up close. At least the "spa suite" we were in. Water damage in the spa room, gas leak smell on the patio, patio door would not close and therefore not lock, which made it impossible to regulate the temperature of the room. Hot water ran out in the AM and when it came back it never got past warm and lastly the room did not come with robes as advertised. Front desk staff is polite but absolutely inexperienced and have clearly not been trained to provide customer service deserving of a boutique hotel. Breakfast was burnt and came representing Chef Richard. The staff should realize that their mediocre food preparation can damage a chef's reputation. Lastly, when you send customer satisfaction surveys and negative feedback is received, acknowledging a guests negative experience would make it seem like less of an inconvenience for your already disappointed guest. Maybe my mistake was only spending $360 for a suite, instead of $500. Perhaps the extra expense would have provided me with a memorable first experience. read more

This place has the worst customer service and poor housekeeping service. No one at the front desk knows what is going on, and they are extremely unfriendly. This place needs a complete overhaul and new leadership at a minimum. read more

I plan to update this review after Jan. 27th and we've had a chance to stay here. As for now, this review is to comment on the building and staff. I was waiting for a friend to grab a cocktail at the newly opened Richards, the hotel restaurant fur Inn 500. However, when I entered, Bailey at the front desk offered me a tour as I waited. In addition to the hotel being stunning, she was the epitome of professional. I felt like I wasn't a stranger off the street, but perhaps a shareholder surveying my investment property. She shared the vision of its proprietor, the history of the local artwork, the inspiration for the various room themed decor, and the future plans for the expansive spaces tucked inside. The rooms are stunning. So much so, that without a good reason, I did indeed book a stay. I'm hoping for the wine themed room! But I'm looking forward to checking in and getting the complimentary local beer/wine, relaxing in the people-watching lobby, (not) working out in the stunning gym, and dining in the new-but-old Richards. I'll keep you posted!! read more

See all