Poor customer service. Tried to put two active duty service members out $300+ while PCSing because we needed to cancel for a completely unforeseen medical reason. (The reservation itself was only made HOURS prior to the cancellation) We were told that since it was within 24 hours of check-in, we would be unable to be refunded, however the reservation ITSELF was made within 24 hours. When I was transferred to the manager, she demanded that I respect her and I needed to divulge private medical information before we were finally given a refund. I am not innocent in this, I will admit, but I do NOT regret acting the way I did. This was a single snippet of a shift for you, for me? It was the absolute worst day of my life. I went from having a completely normal happy two year old that was being babysat by my mother while my husband and I moved across the country, to listening to him struggling to even get a breath in and somehow having a congenital heart defect whilst we're now rushing as fast as we can to Seattle to fly BACK to the east coast and pray that my son stays alive within that timeframe. Of course a mother is going to be hysterical when there is a situation like that. AND, my husband, who booked the room, specified we needed to cancel due to a MEDICAL EMERGENCY. That was the very first sentence he said on that phone call. My recommendation- have more compassion and verify the severity of the situation with your receptionist before demanding respect from someone who trusted your business enough to spend over $300 on a room that we would be spending less than 12 hours in. read more

The desk staff and valet staff were very helpful. The creepy employee who shadowed me - repeatedly talking about the glory of their filtered water - and followed us upstairs was unsettling. The room was LOUD. The "amazing" water filter (did you know they have filtered water? Here, have some. Want some more? It's filtered!) clanked all night long and loud sounds came from the bedroom wall all night. All. Damn. Night. There is no way they were unaware of this and nobody should be given a room that offers absolutely no chance of sleep. Customer service ignores you if you prefer to communicate via email. But they have filtered water! There are many better and less expensive options. They might not have a Water Man (it's filtered!) but at least you'll get some sleep. read more

The Grove Hotel - Illustration #2 - Hotels Near Me - Boise, Idaho

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Was pretty happy with my stay here. It was very clean in the bathroom and bed was comfy. Room was nicely appointed and for probably one of the first times, the temperature was perfect the whole stay. I'm usually changing the thermostat several times because its either too hot or too cold, but the temp was perfect. Received a nice goody bag when we checked-in. Very centrally located, everything is within walking distance and so many choices for restaurants nearby. read more

Stayed here for 4 nights. Biggest complaint is being assigned a room that oversees the arena. This was not mentioned to me until I discovered the hockey game I could hear well on the 9th floor. I didn't know this was going to be happening, but luckily only for one night, keep that in mind. Front desk workers and cleaning staff were kind to help with any concerns and were communicative. Besides the hockey game noise, great hotel, wonderful staff, and perfect downtown location. read more

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Nice location, clean and modern, very professional staff. Liked the room layout and the neighborhood.

Lindsey was helpful and after I was able to provide all my documentation to get this issue resolved. I am grateful for her assistance and understanding as well as her good customer service. read more

The Grove Hotel - Proof I never stayed there in 2025 - Hotels Near Me - Boise, Idaho

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The Grove hotel came recommended by the people who I had come to Boise to see. It's centrally located in town, close to the capital, and sits right in the middle of SO many restaurants, bars, shops and much much more. Within 2 blocks I found a bunch of places that I only wished I had time to visit. Back to the hotel. First and foremost, the staff is OUTSTANDING. Everyone I encountered who worked here had a wonderful attitude. From the valets to the desk staff, to the bartenders, the wait staff in the restaurant and even the cleaning people. Everyone was kind, helpful and even FUN. The hotel restaurant (Trillium) was very good and it's the same menu and kitchen that prepares the room service dining. When working late I ordered room service and the food came in a timely manner. But the rooms are just average. I assume that they haven't updated the furniture in a long time. The beds and the bedding are pretty good and they definitely have plenty of hot water but for the money it was a bit of a letdown. I chose this hotel over a number of others that were a good deal cheaper and I expected more. I might stay here again but primarily for the location and the employees. They made the stay very enjoyable. I hope the ownership reads this and makes some updates to the in room experience so that it becomes fantastic. read more

I recently booked a "splurge" night away and reserved a single king room that was advertised to include a soaker tub (I called ahead to double check we had a soaker tub), wine and cheese, and truffles with bubbles. My wife and I hadn't had an out-of-town date in a while and I was surprising her, so we were really looking forward to it. Unfortunately, the experience didn't match what was promised. When we arrived, we were placed in a double queen room with a very small bathtub--definitely not what we booked. There was also no wine, cheese, truffles, or champagne waiting as advertised. I went to the front desk, and they apologized and said they would send everything up right away. They also offered to move us to a king room in the tower, but none were available. After waiting about an hour and a half with nothing delivered, we ended up leaving to grab dinner elsewhere. When we returned, we finally had something in the room--but it was pretty underwhelming: a warm bottle of prosecco and truffles wrapped in plastic wrap. Still no wine or charcuterie. Not exactly the elevated experience we paid for. I was told they would comp me a stay but that has yet to be seen. On the positive side, the room itself was nice enough, though the view was just of a tin roof. Breakfast at Trillium was excellent and definitely the highlight of the stay. Overall, while there were a few bright spots the bar and the restaurant, the stay fell short of expectations--especially given the price and what was advertised. read more

Wife and I, stay 4 hours after a grueling 13 flights of stairs ... because the elevator was down. Her health issues were impacted due to 13 floors of stairs. Front desk said they would get a refund and contact us the next day... Nothing has been done I've called and emailed without any success. My wife after 13 floors of stairs is now experiencing knee issues from this. read more

Love this place. A reservation at another hotel didn't end up working out due to an age restriction and me having my little with me. Boy am I glad... This place has a beautiful gym, the full spa (pool, sauna, steam room and hot tub), nice restaurant, cool decor good bar and great hospitality. This is going to be my new go-to when I'm in Boise read more

It's loud here. Street noise Hallway noise Stairwell noise. Seems like a nice hotel. 4-5th time here ( company sends me here) I never get a good nights rest. The noise! read more

I absolutely love everything about this hotel except their bath towels. All the small and medium towels are fluffy and nice, but the big towels are thin, old and feel like sandpaper on your skin. read more

The Grove Hotel - Hotels Near Me - Boise, Idaho

Love this hotel primarily because of their people. The van driver, Caleb, was professional and friendly. The front desk staff are friendly and professional. The restaurant staff are friendly and professional. See a theme here? The rooms are clean and spacious. Conveniently located in downtown. You can walk to most anything you want to do. read more

The hotel is in a great location if you're attending a conference at the Boise Centre--easy walk and very convenient. Unfortunately, the basics were missing: toilet paper restock or having any drinkable water in the room, and the A/C did not work (despite multiple conversations and requests). The renovated rooms look nice, but lack ventilation--especially in the bathroom--and hallway noise carries straight into the room. With a few simple fixes, this place could be great. For now, be prepared to request the essentials; pack some earplugs and sleep hot. read more

The people were super friendly and the location next to the basque block was why I picked the grove so my dad didnt have to walk. This and the friendly employees is what kept this above a 2 honestly. The construction i could handle. It was a bit noisy at times, but not during quiet hours. However, the thinness of the doors between connecting rooms and the hallways is a different matter. People talking in a normal voice sound like they are in the room with you and the guy next door who had not had company our whole stay, the last night had a lady and sounded like we were filming a porno in our room. This isnt something kids should be around. Fix the paper thin walls. As a note we were in a renovated part of the hotel. Do better. Ive never had this issue before. read more

Next to the Boise center. It's located at Front street and Capitol street. A small little waterfall at the front entrance and drive way. Sheltered covering at the front as well. The lobby as a large bar and two sides of it as well as lounge seating. The interior is nice, the big globe lights are fun. Trillium restaurant is right at the front and to the right side. Near a small park off of 9th street and a light show on one of the adjacent buildings. read more

The Grove Hotel - Hotels Near Me - Boise, Idaho

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I had a two-night stay with my girlfriends. We really liked the central location and the amenities offered. The hotel appears to have been semi-recently renovated. We had generally good service, staff was quick to bring us extra robes when we wanted to go down to the spa, extra towels when requested our second day, and they fixed the clogged shower drain very quickly while we were at dinner. However, they forgot to put in a room service order, and took a long time (2 hours) to bring extra towels our last day. Food was good, and the bar was also a good spot. read more

Bartender wouldn't serve her side of the bar and then said "don't bite the hand that feeds you" to the entire side of the bar she didn't serve when they complained. She then got my group kicked out of the establishment because no one was happy with her service. I'd give 0 stars if I could. Management then escorted us out and wouldn't hear our side of the story even though we got our drinks comp'd by the other bartenders and they apologized for her behavior. 0/10 management is awful and I'd never go back here again. read more

I came to Boise on a whim. I was going to take a road trip, but everywhere near me was going to rain all weekend, so I hopped on a plane and came up here. I booked the Grove Hotel from reviews. The hotel is a 4-star hotel on Capitol Ave, and it's close to everything. There were complimentary beach cruiser bikes you could take out on the Greenbelt, and this is how I spent the whole first day with a friend. What a gorgeous city! It's also close to a lot of great restaurants. There are some local favorites I tried out, like Fork, where I strongly recommend the asparagus fries :-) The Restaurant, Trillium, is better than most that you find attached to a hotel. The spa was wonderful, I had one of the best massages I've ever had from Christopher. (I've had a lot of massage!) the staff was extraordinarily friendly, and very helpful. Responsive. The gym is extensive. A full gym, not a fitness room. The room was clean and spacious, the bed very comfortable. There were a lot of easily accessible places to plug-in in the room, which I really appreciate. I can't give this hotel five stars for two reasons. The main one is that I took a dip in the hot tub. After I got in, I realized there was a layer of grime around the edges, which apparently had been there long enough that people had scratched their names into the grime. It was truly disgusting. I reported it to the front desk, I hope they took care of it because I couldn't bear to go back and look. The second was a minor thing, but very annoying. I love that this hotel, like many, has given up that ecological nightmare, tiny shampoo and conditioner bottles. Bravo! Unfortunately, the dispensers that they do have don't work well at all. The first time I got in the shower, I pushed on them and pushed on them, and nothing came out. I assumed they were empty. When I called down to the front desk, they did immediately respond by bringing me refills for all three containers, and that was when I realized that they had already been full. They just don't work well at all. Even when I figured out how to make them work, it didn't always happen. I couldn't always get product out of the dispenser. No one wants to be in a shower and unable to get soap or shampoo out of a dispenser. I'm sure it would be expensive to replace them all, but I think the hotel should consider it. Despite the two problems I faced, I really loved this hotel. It's got a great bar, good food, friendly staff. It's also attached to the Idaho Central Arena, so I went to a hockey game for the first time in 30 years. Fun! I will be back. read more

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Right in the middle of everything Downtown Boise. Connected to the Idaho Center and surrounded by food and nightlife The Grove is a great choice if you are not getting a car. The staff is friendly, the bar is low key but lively when we were there for the BigSky Basketball Championship. The rooms were clean and updated. The elevador got a little busy mid-morning, around checkout time. Overall a good experience. read more

Nice hotel . We stayed on the 13th floor . Warm and relaxing . Wished the tub and bathroom was a tiny bit more updated but it's still very nice . Going to check out the pool . I'll take pics . read more

The Grove Hotel - Hotels Near Me - Boise, Idaho

The Grove Hotel is a pretty decent stay if you're in Boise. The hotel restaurant is always crowded, seems as if many of the patrons aren't hotel guests. Rooms are spacious and clean, mine has a pretty decent view. Employees are super friendly. Everyone from front desk, to housekeeping, to restaurant servers were helpful. Would definitely recommend if you're visiting Boise. read more

The Grove Hotel - My room for the evening - Hotels Near Me - Boise, Idaho

I was visiting Boise for a few days with no car, and The Grove could not have been in a more perfect location to be able to get everywhere I needed by foot. Although downtown Boise is small to begin with, The Grove was right smack in the center. To add to the convenient location, this hotel feels very upscale, and the price was lower than I would have expected. There are all kinds of amenities, including a hotel, restaurant, pool, spa..... You could spend a day just hanging out here if you wanted! My room was lovely and I did not have any issues with it. There was also a beautiful view of downtown and the mountains right out my window. They also have a free hotel shuttle that'll take you to and from the airport, which was very easy to use! read more

I stayed in this hotel on a girls weekend trip. The cost of the hotel I thought the hotel was going to be a nice fancy hotel. I was highly disappointed when I checked in and the front desk staff was short, then when I got to my room it smelled like smoke and the bathroom wasn't the cleaniest. This hotel reminded me an older hotel in need of a revamp. I think with some love it could be great. I was sad I didn't stay down the street at the Home 2 suites for half the cost in a cleaner room. read more

The location was second to none. The amenities were great and the staff was super friendly. Definitely staying here again at our next visit.

Very unprofessional overcharges the rooms are not what they describe Breakfast in bed was late first time we put order in. They never even accounted for that had to re-order breakfast did not receive that until an hour later front desk employees were very unprofessional and showed no human interest even if you have to pay more I would refer you to another hotel in most definitely not this one read more

Under construction - still charging full room price - daytime work impossible. Also they bug you to do everything online (scan id etc) which is time consuming and lacks personal customer service touch. read more

This is our 3 rd visit to the Grove. It's always been the best choice for us. It has full services and amenities and located right downtown. The rooms are always clean and have large windows with great views from the upper floors and the bed was very comfy- although raised up. A nice perk is two (small) bottles of water every day - free. The staff has always been most accommodating and takes care of any issues quickly. The price is a good deal considering all the hotel has to offer. The valet service was on the ball - very efficient and helpful (not free, BTW). The hotel is always very clean and shiny. There were a few things that made me only give a 4 star rating ( I would have given a 3.5 is available). Check-in went fine, we got the room we requested. However, we had also requested a microwave, it was not there. It was delivered quickly after a call downstairs. The phone system is "weak", hard to hear the person talking. I used my cell phone to call down- much easier to hear them. There was no luggage rack in the room-brought it right up. The mini-fridge was unplugged and warm. It took the housekeeper, Sayed (***) a while to get it working - he found the area under the fridge dirty and cleaned it up. The plug for the hair dryer was cracked and had a hole in it exposing the circuitry (see photo) - dangerous. The coffee maker was not working, nor was the replacement they brought up. The third one worked fine. (Zarina***) . The housekeeping staff seemed to be mostly eastern European and had some language problems. The shower handle was almost falling off. It was fixed by the time we returned to the room that day. I would suggest they put in grab bars in the tub/ shower. AND...most difficult of all -- no GOLF channel (kidding, but true). So, lots of minor issues that they took care of as fast as possible. I am sure we will stay at the Grove on our next visit to Boise. read more

The Grove Hotel - Hair Dryer plug - new dryer provided quickly. - Hotels Near Me - Boise, Idaho

This was about the comfiest bed I ever slept in. It's too bad the service is not up to par. I got in at 12:30 the other night. The lady at the front desk (don't remember her name but she's from Caldwell) told me she wasn't gonna let me in the room because my name wasnt on the reservation. When my research partner's wife, who booked it for us sent me the confirmation that I was on there. She made me call him in the middle of the night to confirm I was on the reservation. It's not my fault you had a system error that you tried to keep me out of a room I partially paid for. Additionally, Angel tells me and my research partner the next morning that checkout is at 11 instead of 12. We asked for a late checkout which is 2 at most places and she proceeded to tell me that she can't do that. We speak 11-12 so we were booked but they obviously didn't care about accommodating for the convention which had a lot of people stay at the Grove. We paid outta pocket for this hotel to speak at this conference. The least you can do is let us stay in the room until 2. We agreed on 12:30 and she made it sound like she was really doing us a favor when she said that. The only reason why this gets 2 stars is because of Ayla and her staff offering to put our bags in the valet car so we could go to lunch. The restaurant food and service was also really good. But front desk and management staff? That's not how you treat your guests who pay a lot of money to stay at this expensive hotel. Do better. read more

Stacy (Anastasia) is beyond sweet and helpful. Whole place is beautiful and a great stay!

I enjoyed this hotel. The rooms were very nice and the staff was very friendly. My only complaint was that one of the elevators was out of service and it took very long to get an elevator to the top floor. read more

Great hotel, great amenities, great staff!! Really enjoy staying here. Beds are suPer comfy along with all the extra pillows they provide, its nice and clean and everything is in place. Last night was the highlight of my stay, as a crew member I bring my food bag and oftentokens need a microwave to warm up my goodies. I asked the front desk last night upon checking in he said let me check it for you, but if I can't provide you one you can use the one down here. It didn't take 10 min I got a brand new microwave delivered to my room! That was amazing! Once again thank you so much for taking such good care of your clients! Def one of my fav hotels! read more

The Grove Hotel - Brand new Microwave! - Hotels Near Me - Boise, Idaho

We left behind a couple items on accident in the closet. Management initially told us nothing was left behind, but after pressing them and providing descriptions a small portion of the items suddenly turned up. The more valuable items were never located and security stopped corresponding with us. Poor follow-through in addressing our concerns. I wouldn't stay here again. read more

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The Grove Hotel located on the pedestrian hub of downtown where there are dozens of restaurants to choose from with in 3 block radius or you can dine in in Trillium (located inside the Grove Hotel). They have reasonable rates in an excellent area of Boise. I was very impressed by the level of friendly engagement from the hotel staff. Employees at front desk, lobby bar, Trillium restaurant and fitness areas were outgoing and helpful and fun! read more

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do not stay at this hotel. It was under construction the whole time I had to leave my room from 8 to 5 and they didn't even tell me. There were drills. The whole hotel was vibrating from the demolition. They did not compensate me properly. Sadly, steer clear. No integrity. I left feeling more stressed and sleep deprived than when I arrived. read more

The lobby in this hotel is beautiful and was very lively, but I was disappointed with the room. Everything felt outdated, especially the sink and bathroom area. The bathroom space (toilet & shower) is pretty small and the lighting makes me feel like Im in a motel. I thought the coffee pod selection was a little odd (why 2 decafs?) but that's minor and can be easily fixed. The location is very convenient being central to all the restaurants, bars, and businesses in Boise. I did appreciate how clean the room was, which is always important, but the entire experience was very underwhelming. It's a fine hotel, but perhaps not worth the price (I paid $223 a night) Also note if you're a Gold Member on Hotels.com -- the 2 beverage drink offer is an option of waterbottles or cans of soda, not cocktails in the lobby bar. For when I stay in Boise for an equally great location, I prefer The Inn at 500 down the street. read more

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Very clean hotel. Beds were super comfortable. Pillows were fluffy. Very happy with the room itself. Nothing stood out to me as a concern. Nice location in downtown Boise. I would highly recommend this hotel. Hotel parking would be my issue. Spaces are not big enough. When so many people drive trucks or larger SUVs it's hard to trust your car won't get dinged when you can barely squeeze out of your car. My husband had to get out and back me up. Parking is too tight. read more

Top points to the hotel for communication setting up the reservation and requests. We stayed 2 nights for NYE and also dined in the Trillium restaurant to celebrate our anniversary-staycation. See my separate review of the restaurant. Spoiler, it was fantastic! Cons; Not much seating available in the hotel lobby, unless you want to sit in the cocktail bar area, but that was overrun on NYE, so just 2 small chaises near the frigid front doors. Hotel was overrun with children for a hockey event and with children comes lots of noise; not the best ambience for a classy hotel. I saw kids roller skating in the halls and elevators. High decibel screams from the kids in the pool area, made it impossible to relax, although the staff did the bests they could to keep them reined in. I never understand why hotels do not have sound absorbing materials on the ceilings in pool areas. The clothes closet in our room didn't have a stopper, so it slammed loudly with each use. Bathroom in room had a quite low toilet, low tub and the air exhaust in the ceiling was caked with dust. I can't believe that it is ever cleaned, as this much dust looks like years of accumulation. Toilet paper rolls were difficult to reach when seated unless you are a contortionist. All hotel bathrooms suffer from inadequate hooks/bars in the bath. A large blank wall would have benefitted from a towel bar and several hooks. mini-fridge was barely cool. Banging sounds from kids in the room above us were unbelievable loud, but a call to the front desk quickly stopped the noise. Pros; Most of the staff (except one cleaner we encountered in the elevator) were very professional and friendly. We got a warm greeting from the assistant front office manager, Helyn De Haan, in the form of a lovely letter congratulating our anniversary and included a bottle of Prosecco on ice. They also offered to confirm we had a room with a great view, which it was, from the 12th floor. Mattresses were firm and perfectly comfortable as we like. Bedding & pillows were all clean as was the entire room. Ample USB charging ports were available around the room. Beautiful wall treatment behind the beds, without any cheesy artwork to distract the peace. Cleaners do not enter daily, only upon request, which is how we prefer. Real hangers were in the closet for use and although there isn't a sundries store in the lobby, they did provide to me a free toothbrush with toothpaste as that was the one item I had forgotten to pack. The shower was quite spacious and powerful. Water temperature was great and the provided lotions were all top notch. Pool and gym area is well equipped and they offer outside memberships as well. The person at the front desk was so perky and friendly, I want to get a membership just so that I can interact with her again! The indoor pool is quite large and at 4 feet maximum, just the right amount of depth to enjoy and was never over crowded. They also provide a spacious sauna and a separate steam room as well as a huge jacuzzi with a breathtaking view of downtown, the valley and foothills beyond. I definitely understand why this is the premier hotel of Boise, even with its minor quirks. read more

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The lobby is very nice! Loved the color scheme and the open concept, the rooms gave me a modern Victorian feel. So many great food options at the restaurant located in the lobby, called Trillium. I thoroughly enjoyed my visit on my quick overnight. I would definitely go back for a good meal and a nice room and comfortable overnight! read more

Took my wife there for a weekend away, it was pretty sweet. The service from employees was excellent and the room was very nice with a view of metropolitan Boise including The Depot. Valet car parking made it very easy and the hotel is close to several good restaurants and attached to the Idaho Central Arena. We had hockey tickets and getting in and out of the arena was a snap. Had we chosen to we could have gone back to our room for intermission. There were only 2 issues that made our rating a 4. There was a lot of noise on our floor from other guests and from the plumbing. The other was no complimentary fresh coffee in the am. The room had a mini Kuerig but for the price we paid some fresh coffee in the am isn't too much to ask. read more