Room 223 had bed bugs, I provided a picture and video and the General Manager Carlos said there weren't any in the room. The front desk lady was very nice and accommodating and told me I'd get a full refund but the general manager denied my refund request. read more

Stayed here for a wedding in the area. Check in was for 3 pm. When we arrived we were given keys to a room. When we went to that room it was occupied by another guests stuff. Went back to front desk and were told they had no clean rooms available. This was 4:30 so 1.5 hours after scheduled check in time. We were given a room to change in for wedding, and advised we would have a room when we got back. At 1:15am we arrived back at inn to find that there is no staff on site and you need ro speak to someone on a kiosk in lobby. After 25 mins of them trying to locate my reservation we finally received room key. The following morning I went to front desk asking for manager. They were zero help. The lady at desk from previous day caught an attitude with me and started yelling saying I needed to understand that they were busy! She blamed the situation on housekeeping. After she was the one who gave us an occupied room. Where are the checks and balances. How should a housekeeper know what room you have assigned out. Their job is to clean the room not assign to guest. I was given an email to the manager who has yet to respond to me. Please do yourself a favor and skip over this disaster of a inn. Only giving 1 star as zero is not an option. read more

It's a place to sleep. The furniture in my room was all in rough shape without anything surface level repairs having been done (veneer peeling, a tear in an ottoman). My husband was uncertain of sitting on the furniture as he wasn't sure if it was just age or dirty/hadn't been cleaned. I had no problem with the cleanliness myself. The bed was a full size rather than the queen I reserved but the mattress itself was fine and comfortable to sleep on- it did its job of being a bed. The bathroom had seen better days and I couldn't plug the tub but I'm a shower person so I could live with it. There was larger sized mini-fridge, plenty of space to land items, and a good amount of seating in the room. I didn't have an issue with noise but I also view hotels like apartments- you're going to hear people moving around and sometimes question what the heck they are doing. The virtual check in had an out of order sign during my stay, so there was an actual person at the front desk for check in and check out, but watch for virtual in the future. Because it's right in downtown Auburn I didn't begrudge the lack of breakfast- you can literally walk to any number of eateries or a grocery store or a bar if you want. I didn't see vending machines or obviously purchasable items in the hotel, so if the town is closed up you are kinda screwed there. Again, if you're just looking for a bed it will do, but the place definitely needs some care, repair, and updates if it really wants to shine again. read more

I wanted to give it 5 stars just to balance out some of the insane rants here and on TripAdvisor. It's fine, it's not a resort, and with mid-range motels charging more than double on an August weekday I was happy to find Inn At The Finger Lakes. The room is small, which doesn't bother me. Lighting wasn't ideal. Clean. The location is great if you actually like walking to places rather than being by the highway. There are various nearby food and coffee spots and Wegman's is a few blocks away. read more

Inn At the Finger Lakes - Venues & Event Spaces Near Me - Auburn, New York

I would recommend staying here for most people who just want a place to konk and are not picky about average quality. Ask for discounts when more than a single room is needed, as it gets quite reasonable for parties of 12 or more staying multiple nights. read more

I've stayed in thousands of hotels. This is the most careless and unloved and sad and gooey hotel I've ever stayed at. Insanely small room. Fluorescent friggin lights over the bed. Heater smells like nail polish remover. Human stains in the shower. Do you liked sad stuff. This is your spot. read more

Very basic hotel with minimal amenities and very small rooms. Exacerbating this is the rather shabby state of the bathroom. The sleeping space (I cant really call it a bedroom) is nicely appointed and reasonably decorated. Regardless, over $400 for 2 nights quite a few miles from Skinneatles is overpriced. Common areas are relatively spartan but well kept and clean. This is not a destination hotel but rather a reasonable place to stay overnight on a roadtrip. read more

Inn At the Finger Lakes - Age of bathroom sink evident... - Venues & Event Spaces Near Me - Auburn, New York

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The actual hotel entrance on Seminary Ave is lacking any signage and easy to miss. The real entrance is on John Street. Make sure you put Avenue in your maps, not street or drive. There is a second Seminary street here. We ll be here two nights. I have plus and minus thoughts. On the plus, our bed and shower are very nice. Tv, strong WIFI , a microwave and a small refer. On the minus, this site is in the Finger Lakes Region. But No where near any water. Hence the Name. But we are on the 6 lane Route 20. This is a auto and truck route. Don't count on silence or quiet. Our quarters are the smallest in a month of travel. But still adequate for the two of us. read more

This was my second stay here. My first stay in March 2023 was amazing. the customer service was great, and it was located very conveniently for where I needed to be and the food and atmosphere around it. This trip, October 2023 was a s**tshow. They've replace humans with a zoom robot for check in and check out. The customer service via screen was incredibly slow and ineffective. Every day, my room key deactivated, and I needed to wait an additional 10 minutes before I could enter the lobby. The room was dank and the shower was clearly aging and not being taken care of. My bathroom door would get stuck and wouldn't close. In an industry where Hospitality and Customer Service is literally your goal, they failed BIG TIME. My last night, I literally drove forty minutes away and paid 3x the price just to experience a comfortable night instead of staying there again. As I travel to the area for work several times a year, it's a shame to see this once beautiful and hospitable place just completely collapse in the last 6 months. Lost a customer. read more

Was looking for somewhere to lay my head, called around and every place was way over a $100 before tax, this place was $93 after tax for 2 people. Rooms are immaculate, better than places I have paid over $200 a night. The rooms I just can't get over they are so clean, a bit small but you don't need a palace when your out on the road. Staff is courteous they showed me all the different kinds of rooms they had, there suite it is nice but like I said I just needed to sleep after 15hrs of driving. 10 stars!!! I should have took pictures before I messed up the bet but I was tired but trust me, the hotel is a great place to stay. read more

This is a nice little inn in the heart of Auburn. The employees were pleasant and very helpful. The single bed room was quite smaller from a normal hotel, but this isn't a hotel, this is an inn! Honestly though, will you be staying in the hotel the whole time or out adventuring? Everything was clean and tidy in the room, there's a microwave, a fridge, a coffee pot, and a tv with hundreds of channels. Definitely worth a stay! read more

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We were pleased with our stay at this hotel. It was good for the price. Loved the window seat in our room. It was very clean, save for one mildew stain on the tile. Would stay again if I'm the area. read more

It is in a seedy area. Check-in is in a little room outside of the lobby where you talk to a person on a TV screen machine. The machine spits out your room key to get into the deserted lobby. The room was dirty. When you try to call the front desk, housekeeping, etc., all you get is a busy signal. You have to walk down to the entrance outside of the lobby to the TV screen machine to speak with a real person (because there is no one in the lobby) if you need help with something. But don't bother, they're really sorry, but the staff is "out" right now. read more

This hotel was absolutely filthy! The microwave was literally splattered with dried, disgusting food. The toilet seat and toilet bowl was dirty. There was dust and dirt covering the surfaces. When I whipped the surfaces down with antibacterial wipes, you could see a dirty hand print from the filth that was wiped up. The phone in the room did not work and getting front desk assistance was absolutely impossible! If you call the number that they give (315) 253-5000 you go to voice mail. I attempted to call 6 separate times. It is impossible to connect to their WiFi, so if you need to work (like I do) it's not possible! If it wasn't so late there is no way I'd be staying here. I had to clean every surface of this room! I took multiple photos and I hope I can add them to this review. It is one thing to be a little outdated but to be filthy is unacceptable! The woman at the front desk is horrible. She should give up that job to someone who actually wants to be there and assist people. read more

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Be careful as i booked and cancelled in March. I was then charged when I did not show up and when I called they gave me a bogus email 2 times and refused to let me talk to a manager and refused a refund. From where I sit I see fraudulent activity and dishonesty. read more

Clean, pleasant staff, gym, great housekeeping, one block to Dunkin, Wegmans, two blocks to downtown restaurants.

I have stayed here a few times over the last couple of months. The hotel is basic but comfortable and very convenient for my needs. This last time I stayed I checked in on Thurs evening and checked out Sun am. As I was walking to my car the hotel clerk came out calling after me that I had a package. Unbeknownst to me my company had sent me a care package that contained food. After contacting my company about it I was made aware the package was delivered to the hotel the day before I checked in to ensure it was available to me upon arrival. I attempted to call the hotel several times to speak to a manager who was never available so I then emailed the hotel owner. The owner extended his apologies and stated that typically the guest asks for packages so that is why I did not receive it. I'm not sure how I'm supposed to ask for something that I did not know was there. read more

Found bed bugs immediately. Still waiting on my refund almost a month later.

I just got back from a 4-day stay here, and there is absolutely no way to be disappointed about this place if you actually do your research. If you have any experience whatsoever with hotels/motels, you should know not to assume when you see "Inn." Was the room small? Yes. It wasn't a suite, but it was well-appointed, with options like renting a fridge. They did the best they could with the space constraints in the smaller rooms. A window seat, a roomy closet with an iron and ironing board, a comfortable chair and desk set-up, a comfy bed. Our friends were upstairs for a night and their room was just as clean and comfortable. Was there a view? No, but I didn't expect one. The Finger Lakes region is beautiful, so why would you sit in your hotel and look out the window?! Was there a pool? No, and I knew that before I got there, because I didn't just assume -- I actually went to the websites of the Holiday Inn (surprise, that's not a B&B, either... imagine that) and the Inn at Finger Lakes and compared. I also called both front desks and the people at the Inn were just nicer and more helpful. I had the opportunity to see the Holiday Inn, where some of the other guests were staying, and unlike the Holiday Inn, I wasn't hit with a blast of chlorine when I walked into the lobby of the Inn at Finger Lakes. I went with the customer service, and I am so glad I did. Glenda and Susan were the best hostesses; tips about the area, borrowing scissors (accidentally overnight), making an allowance for not having brought the card I put the reservation on with no trouble at all, keeping accurate notes in our files, just generally being pleasant people and making sure our stay was comfortable. Even the cleaning people were sweethearts. Bright, clean, adequate. Great customer service. read more

Not the newest, or the nicest; but certainly affordable, well-located, and clean. The first thing I noticed about the room was the musty smell. But once we cranked the AC, that lessened. The bathrooms have a good amount of counter space, which is nice. And the hotel has opted to use green products. Our iron must have been rusting from within(?) because it caused brown stains on my husband's white dress shirt (grr). Aside from that, though, we didn't have any issues. Parking was plentiful; you can walk to town; front desk was helpful; gym was more spacious than I expected, and features the basics. Free breakfast involved long lines for the vintage 30-minute-long toasters, some danishes, cereals, yogurt, and bagels/pre-made waffles. read more

Inn At the Finger Lakes - Venues & Event Spaces Near Me - Auburn, New York

Rooms are dank, mice seen in the rooms. A/C unit covered in dust. No security, anyone can walk in off the street. No card reader on outer doors. Hypodermic needles seen in parking lot. Need I say more? read more

Only one experience but I was turned away from the restaurant because they were short staffed. Maybe only Guests that stay at Inn can eat there. This was before Covid-19 so I assume they're snobs or only beautiful people allowed??? read more

Disappointed with the cleanliness/condition of the bathroom. The price was too high for the quality. Bed and pillows were comfortable, but the room was pretty small. Won't stay here again read more

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Ok so for what we paid for it was ok. Basic room with a queen sized bed, small fridge, and a tv. But what was my major issue was the black mold coming from the wallpaper, I didn't notice it until the second night when my daughter was coughing. The shower drain had to be manually removed for the water to go down the drain, and just shoddy looking repairs visible here and there. Overall I have decided to pay the extra money and go down the street. read more

This is a fine hotel and I want to give it a higher rating. The low rating is because of a terrible sweet sickly smell in the room. We arrived late and I thought I would acclimate to it but I kept waking up to it. I ended up putting on my covid mask at 3AM which helped a little. I could smell it in the hall so imagine other rooms have this smell. I paid a lot for a terrible night's sleep. I cannot recommend this hotel. read more

Older hotel, rooms very small but clean. Smelled fresh and beds comfortable. Bathroom very clean and tub also larger than some newer hotels shower pressure great! Morning breakfast small but good and coffee was good not strong not what you would get at Starbucks. At check in the clerk was a bit rude but after realizing he was he apologized and everything went smooth. Seems he was not having a good day. In the evening they offer a free beer or glass of wine and some light appetizers that is a very nice touch and was well received. I am here on business and had no issues. read more

We ended up making last minute reservations (after I looked at some not so good reviews from another hotel in the area that my husband had booked), and I'm glad we did. This is a decent, reasonably priced place. The room and bathroom were clean. Some may say the room is small, but how much total time do you spend in a hotel room, anyway? The bed was comfortable and I had a great night's sleep. The free breakfast had coffee, juice, tea, a cereal selection, yogurt, hard boiled eggs, pastries, bagels, English muffins, and pre add waffles. Overall, a nice place for the price. read more

Meh is all I can say. The hotel itself isn't much to write home about. It looks like it might have been converted from another brand. The rooms were a bit damp and their smallest rooms were a bit too small. However, for 1 night it did the trick. Elevator is a bit slow and they only have 1 luggage cart. The staff was extremely accommodating, and were willing to help and answer any questions. 3 stars for having a personable and hard working staff, even if the property isn't spectacular. Give it a shot if you're in a pinch, and don't forget to stock up on supplies at the Wegmans across the street. read more

The Inn at Finger Lakes is centrally located in Auburn, just a couple blocks from the main street and easily accessible via local highways. We stayed here for a wedding last weekend and the hotel did a good job handling the crowds. The price was reasonable at about $140/night for a 2 queen bed room. I didn't have a chance to check out their nightly free happy hour, but it was a nice touch regardless for those who made it. It's a well run, clean hotel, and I would recommend staying here. read more

This was a very nice hotel. I reserved a suite. It had a couch, wireless internet, a refrigerator and a microwave. The room was modern, clean and quiet. The staff was friendly. I will definitely stay at this hotel again. read more

Not a bad place. We are here for two nights for a wedding, tv channels are all fuzzy. Some rooms are renovated with new bathroom things and new AC units.. Mine was not- the rooms were very clean and nice.. The short haired lady at the front desk had quite an attitude. I would look into the holiday inn next time read more

The Inn at the Finger Lakes was home to the majority of our wedding guests for our 8/31 wedding in Auburn---everyone was so happy with the hotel! Not only was it affordable, but the Management and Staff were overwhelmingly nice and flexible. They even put up with our hard partying crew! In addition, they took the small flier I made for our guests and made it into a sign, ensuring that each of our guests checking in would see it! So helpful! I would absolutely recommend this hotel for people visiting the Auburn area and can't thank the staff at the Inn enough for welcoming our family and friends! read more

It was clean, had parking, easy checkin & checkout, and I slept well. Water in the lobby & well attended to breakfast making sure it was nice & clean. Detatchable showerhead. Quick working AC units! Enough towels and pillows Negatives. Room was dark (would prefer more lighting). Room didn't have sheer curtains to allow light in but not allow people to see in. Our bathroom showerhead was leaking. No handsoap for bathroom. Not enough protein options at morning breakfast (although the hard boiled eggs tasted good) it would have been nicer to have more. Even if it is protein fortified cereal. No makeup or side mirror in the bathroom. read more

I wish I could give zero stars. Michael J at the Inn at the Finger Lakes is the most unprofessional, rude, and disorganized I've ever encountered in a hotel setting, especially considering he is the manager. Not A manager, THE manager. None of his front desk employees knows who he answers to, nor do they know of any other contacts to corporate or a general manager. I have email thread proof of how careless and rude he is. We started contact with him for a room block (which he said was available) in fall 2017. He never came through with the contract, even though he promised he would. He even out our names for a room block on the website for our family to book. He then calls my fiancé at the end of May 2018 saying (snidely), that he "highly recommends our family starts booking soon because they're running out of rooms" and says that "technically" we never had a contract. I had been asking and waiting for months, and was promised one! Fortunately for him, our family is much better organized than he and started booking in the fall, so all of those "sold out rooms that we can't have" are actually our family. He couldn't even track how many rooms are ours with our names on their website. Just ridiculous. If I could have removed every single family member from this terrible facility, I would. Unfortunately, other places are now full, and I have no choice. If you have ANY choice of where to stay in Auburn, DON'T bother with this place. read more

D. Rodriguez I GIVE THIS HOTEL A ZERO! Horrible experience! Don't stay here!! We booked this hotel because they have a pet policy and we were traveling with two well-behaved dogs. They didn't poop in the hallway, they didn't bark, we were out all day. Upon arrival everything was fine. However, when I enter the room I noticed that there was an indescribable smell. I didn't complain, it didn't bother me. I thought it was normal they only allowed dogs on the first floor. After our week was over, we paid in full. To my surprise when I received my credit card statement I noticed there was an additional charge of $ 42.00. when I called the front desk I was told that they charged me the wrong amount per room. Then, they transfer me to Michael J. whose is the manager at that location. I got the voicemail when I leave a message. He didn't answer my call. I called again, and again and finally I got someone else from the front desk to try to explain the additional charge and was given another reason. This hotel does not have knowledgeable staff, they do not care about their customers. What bothers me the most is that I made sure to keep the room clean, I made up the bed and for the reason for charging me an additional 42.00 was that the room was "messy" I found that unacceptable. I am very upset and am trying to reacher the higher ups. Do not stay here, once they have your credit care in a file they do not care and they did not even tell me about the additional charge to my card. read more

This is a horrible hotel. The rooms are out dated, hot water isn't hot for long, the rooms have bugs, and beds are slightly softer than the floor. Checking in you aren't met with a friendly face and positive attitude but the management is far more rude. This place is a pain to get into and the parking lot is not safe. I strongly suggest going to one of the many other hotels nearby. read more

This review is for bad customer service -- I did not end up staying at the Inn. I asked the desk clerk (young brunette with long hair) about the room rates listed in the Google Maps search -- I had pulled in off the road on a Tuesday night off-season for the Finger Lakes -- there were about three cars in the parking lot, so I know they had tons of vacancies. She quoted me rates that were $25 and then $15 more than the rates in their Google maps ad. I showed her the listings on my phone, and she sneered at me and was extremely snobby about the situation -- as if I was somehow stupid for thinking that the advertised rates online were even possible. Seriously? Perhaps I'm over-privileged, but I've just come from working in the tech sector in Seattle where anyone in customer service would totally honor online advertised rates or *at least* make the effort to explain why they wouldn't honor them. It's simply poor customer service to treat a prospective customer with such contempt. Despite the fact that she was asking me for only $15/night more than the advertised rate on Google Maps, I left because the whole scenario left me with such a bad taste in my mouth. Life is too short to put up with being treated so poorly. read more

Better than expected, all of the staff was friendly and helpful. Anytime we are in Auburn our whole family will be staying here.

Big disappointment.... No view, the windows are sealed, no pool, or balconies. Felt just like an office cube. The name is utterly misleading. read more

The girlfriend and I stayed there a while back, the room was nice, and they had a wine tasting there that was fun, never doe it before, the service was good... it's a nice change from the big cooperations read more