Checking in was awkward. The women at the desk talked in front of me and told me to wait, and then…read morestarted to check me in before just signing and looking annoyed. I assume the computer had been having issues but she said nothing to me. . . Getting up to the room on the 4th floor, the room was clean, but the floors creaked and the walls were paper thin.

The Hilton chain is generally very good but just too expensive for average income people…read morewithout:old money." The staff are accommodating and the restaurant chefs are amazing if you're lucky to get a steak when the good chef is on duty.

Oh, where shall I begin on this awful stay in this hotel. I checked in Monday night 12/1, I went to…read moremy room (503), and it was super super cold in there, 65 degrees. I tried using my thermostat turning up to 74 degrees, and it didn't kick on at all. After about 30 minutes of waiting for it to turn on, it didn't. I went down the front desk around 10:20 and the lady sent up Scott, to look at my heater, but before he came in my room, I told him "There is a space heater in here, but I don't feel comfortable using it." He responded "Oh, people use them all the time" and offered to bring me another one. I then talked to my boss, and she called the front desk, to talk to whoever. Then at 11:30 the guy called and offered to move me to a different room, I declined because it was already 11:30 and I had quite a bit of things with me. So, at this point, I accepted that I was sleeping with no heat. I bundled up and used the 2nd blanket. It was miserable. The next morning, I go down to check out, and I told the lady at the front desk about my stay and that she was "super sorry and appreciated me telling her." I also explained that I wanted a refund and she told me that her GM had to do that. After leaving my boss called back there and talked to the lady at the front desk, and she used that they offered to move me, but I didn't want to against me. She then, sent my boss to the GM office fully aware that the general Manager wasn't even there yet. We still haven't heard back from the GM, and we will NOT be staying at this hotel ever again.

Never Going Back February 2026…read moreI have been staying at this hotel for years, had birthday parties here, celebrated Christmas's and holidays, and a long long time ago I even used to work there, but it has been awhile since I stayed there prior to Valentine's Day 2026. I am a travel agent and I travel a lot and stay at a lot of hotels. I love to swim and there are only 2 options in Auburn, NY, unfortunately, and I don't care for Hilton's pool the next block over because it is surrounded by windows so the room is cold. However, after last weekend, I will never be staying at this hotel again or any Holiday Inn. We arrived at 4:00pm on Valentine's Day, check-in is at 3:00pm, and the front desk attendant proceeded to tell us they didn't have any rooms ready. Uh......what? It's 4:00. I could understand if we were early or even 5 - 10 minutes after 3:00pm, but we were not. So, he calls housekeeping and finds out that room #203 is ready, directly to the side of the service elevator. Ok, fine. All night long it was "Boom Boom Boom Boom" from the elevator doors slamming shut and mechanical clanking noises etc. and when we turned on the air conditioner to cool down the sweltering room, it sounded like a freight train for the duration it was on. This clunking symphony continued all night (and morning). Fine. I'm not usually bothered by much, but I was definitely annoyed. Don't even get me started about the ridiculous sliding barn door that doesn't lock or actually close in any way so anyone in the entire room can hear EVERY SINGLE NOISE coming from the bathroom. Who in their right mind EVER thought that was tasteful or anything that people WANT?????!!! Then we went to get in the pool, but there were a bunch of kids/people in there, so I decided to wait. Being a plus-sized girl I am not really a big fan of running the hallways in my bathing suit for everyone to see, so my fiance checked the pool every 1/2 hour to see if it had cleared out any. No. Ok, I guess I'll get up early in the morning and go swimming. It should be quieter then. Well, when I got up in the morning, I went to use the black make-up washcloth they give guests to use for makeup removal and when I opened it up, there were crusty bits of God knows what in it, but it looked like morning eye crusties.....not from me or the fiance.......so I couldn't use that disgusting thing. I then realized that we had only been given one set of towels, including one washcloth, for a room for 2 people. Since I couldn't use the makeup washcloth and my fiance had already used the one and only regular washcloth, he had to go hunt down the non-existent housekeeping staff to find a washcloth for me. After this, we finally head out to go down to the pool, and when we get to the main elevator (that comes out right next to the pool..........it is out of order. Are you kidding me? At this point I am starting to get really frustrated that I stayed here and I am about to check-out and go home, but I really still wanted to go swimming since I paid just under $200 to do that, so we headed down the stairs across from the elevator and tried not to freeze to death in our swimming attire while the stairway area temp was about 10 degrees because it is also connected to an outside door at the bottom and the stairways are clearly not heated. Now, on the IHG (Holiday Inn's parent company/owner) app, it states that the pool operating hours are: 9:00am - 8:00pm. Ok, it's 9:30am and we try to open the gate, and it's locked. The sign on the front of the locked gate states that the "Atrium quiet hours are 9:00pm - 9:00am." Ok, it's 9:30am, so fiance heads to the front desk to inquire about getting the gate unlocked. While he is gone, a family with little kids all ready with their bathing suits and swimmies on, comes down to go swimming too. Fiance returns from the front desk, who is refusing to open the pool, and he un-velcros the sign from the gate to take to the front desk to show them what it says. I double check the IHG app to make sure I read the pool hours correctly and the manager at the front desk, Carrie, says that she has to "Verify that" and also that she has "no idea who put that sign there" and proceeds to do nothing but refuse to open the pool. Oh, and by the way, the actual Holiday Inn website also lists the exact same pool operating hours as the IHG app, and the OWNER in their own response to other reviews visible online to the public, specifically states the POOL OPERATING HOURS ARE 9:00am - 8:00am, Carrie. Quiet hours were respected, 9:00pm - 9:00am, there was absolutely nothing else going on that day, and you had multiple people waiting to get in the pool and yet, the great and wonderful Carrie could care less about the little kids excited to go swimming, hospitality or customer service of any kind, or actually knowing what Holiday Inn's own website, app, and owner actually say, and was more interested in being rude and inhospitable. Hotels are a part of the hospitality industry

If want a lake view, large place or be close to the Seneca or Cayuga wine trails this might not be…read moreyour place. They are about 40 minutes from Geneva, surrounded by farmland and has 4 rooms. We got the Emerald room which was well Appointed in a Irish theme. Bed was comfortable and had by today's standards a small tv with fios. The owners are great and breakfast each morning was different and amazing. Will return if come back into area especially since they are dog friendly.

I recently stayed in the Rose Room with my boyfriend for an upstate getaway. This B&B came highly…read morerecommended to us from two other couples who had stays here. Gail and Gary are just wonderful people who invite you in to share a piece of their home. We are a younger couple (early 30s and late 20s), so in some B&Bs I find a bit of fussiness from the proprietors that makes me feel like I am in a museum rather than a relaxing, homey sanctuary. Well that is NOT a problem here! Wicker Garden is personable. Guests have access to a common living room with fireplace and cozy couch, snacks, wine glasses, mugs, coffee, tea, etc. We sat here one evening chatting away with Gail and Gary, then ordered a pizza delivery. Gail provided us with plates and everything we needed to enjoy a night in (in our amazing accommodations, which brings me to the room....) Rose room- spacious, with a stately canopy bed, a gas fireplace, a couch and a huge bathroom with a jacuzzi tub and plenty of hot water. It was truly our sanctuary for a wintry weekend. The bed had beautiful coverlets and sheets, down pillows. I don't sleep as well at home! And even on 0 degree days, it was plenty toasty all day and night. Now what's a B&B without a wonderful breakfast? This one was top notch. Great, fragrant coffee served in large one-of-a-kind mugs. It seems like a baked fruit, a warm bread and an egg dish makes a basic template for what to expect, and Gail can accommodate any dietary needs. Finally, the grounds/location are picturesque. I only regret I forgot to read or ask about the history of the property. There is a red barn and plenty of open surrounding fields, stars out bright at night. Even snow covered, it looks like the cover of a story book. I highly recommend a stay here. You really can't go wrong. And it was conveniently located for wine touring and proximity to the town of Auburn.

Room 223 had bed bugs, I provided a picture and video and the General Manager Carlos said there…read moreweren't any in the room. The front desk lady was very nice and accommodating and told me I'd get a full refund but the general manager denied my refund request.

Stayed here for a wedding in the area. Check in was for 3 pm. When we arrived we were given keys to…read morea room. When we went to that room it was occupied by another guests stuff. Went back to front desk and were told they had no clean rooms available. This was 4:30 so 1.5 hours after scheduled check in time. We were given a room to change in for wedding, and advised we would have a room when we got back. At 1:15am we arrived back at inn to find that there is no staff on site and you need ro speak to someone on a kiosk in lobby. After 25 mins of them trying to locate my reservation we finally received room key. The following morning I went to front desk asking for manager. They were zero help. The lady at desk from previous day caught an attitude with me and started yelling saying I needed to understand that they were busy! She blamed the situation on housekeeping. After she was the one who gave us an occupied room. Where are the checks and balances. How should a housekeeper know what room you have assigned out. Their job is to clean the room not assign to guest. I was given an email to the manager who has yet to respond to me. Please do yourself a favor and skip over this disaster of a inn. Only giving 1 star as zero is not an option.

We were in need of last minute accommodation near Skaneateles, and were lucky enough to call Sleepy…read moreHollow. The room was not huge, but very affordable, clean and comfortable. Good queen sized bed, great water pressure in the shower, television, small sofa and a really nice view out of the window. Absolutely everything you could ask for from a motel and only 4 miles from the lake. Ernest the owner was very accommodating in helping us book a taxi, ironing equipment etc and we would stay there again without a second thought!

A gem of a place!! I really enjoyed staying here and so did my 4yr old Brittany Spaniel!! This…read moreplace has everything you need. The bed was comfortable and the place is very clean and quiet. It is on scenic country rout 20 and close to Niagara Falls. My dog and I enjoyed walking the well kept, large property. I was even able to see a deer in the evening and every bird you can think of. There isn't a place to eat near by so you will have to drive and grab food and drinks or like we did we brought it with us. This is a great place for comfortable night sleep, play with your dog and enjoy sitting outside and take in nature!! I can't wait to come back to explore the area!!

We had a household crisis (bats!) that forced us and our newborn baby to find a hotel room at 4 am…read more The gentleman at the desk was extremely accommodating and got us checked in with no fuss. He even held the room for an extra night in case we needed to stay longer. The room was clean. As we were leaving, the housekeeper greeted us in the hall and asked how we were doing. Such nice people! Thanks, Aurora Inn, for your hospitality.

I've been in third world countries that had nicer/cleaner rooms. Between drug deals and what I…read morewould guess were conjugal visits from the prison right next door I was a bit uneasy. Actually debated sleeping in the car.

Okay my first impression of this place was that it is perfect. For what I was looking for in a…read moreplace to stay, Skaneateles Suites worked very well. The job that my wife and I have requires us to work some rather odd hours so when we do stay somewhere being able to sleep at some rather odd hours is always a bonus. And by saying being able to sleep what I mean is people checking out at 10:00 a.m. with their kids running up and down the halls making noise and the hotel staff cleaning the rooms sometimes having loud conversations. All of this is perfectly fine usually because typically nobody is trying to sleep at 10:00 in the morning except for me. This place worked out well because they have individual bungalows. There is no hallway to run up and down and make noise and make noise, there are neighbors but there's a space in between each bungalow so you're not going to hear them. We didn't actually check in for my Friday night stay until about 8:00 a.m. Saturday morning. It was nice and quiet and we were able to get to sleep rather quickly. The room itself was super clean, The kitchen did not have a stove or a hot plate however we weren't really in need of one. They did have some snacks available as complimentary in the room. Nothing huge I mean a couple granola bars and some oatmeal and a couple little bags of chips however compared to other places I've stayed that offer nothing except a vending machine down the noisy hallway... Yeah this was much better :-) If you're looking to do something in the Skaneateles area , this place is literally 2 minutes down the road from the center of town. They of course offer a late check in arrangement that I was very happy to take advantage of. They leave your room key in a secure area with a note that has any information you may need and an emergency phone number if you need to wake them up for anything. So I by all means recommend staying here If you're in the area.

We rented the main house. The location is excellent, sandwiched between downtown Skaneateles and…read moreAuburn. The bedding was comfortable, the house was clean and well stocked. They permit guests to have dogs and our house showed no evidence of pets. I would not recommend the ground floor master suite to an elderly couple only because the ceiling height is dangerously low above the commode and both my husand and I almost knocked ourselves out more then once when decending and ascending. Our niece and nephew had a rough night due to street (truck) noise, our other upstairs guests heard the street noise as well but were less bothered. My husband and I had no issues sleeping. We will be back.

This place was absolutely disgusting. Honestly not even sure that's appropriate representation. The…read morecondition of it is deplorable. Our reservation was not for this hotel or even this hotel chain. Nonetheless it was almost 2 am and we were exhausted from a long work week then a drive from out of state. I'm still fighting for a refund since this was done through the hopper app. And I'm not going to stop until I get it! I'll post the pics but this room was apparently not cleaned as you'll see in pics. The manager after I tell him how disgusting it is literally responded with Yes, this entire city is disgusting. Y'all, I lost my shit on this guy. As the manager it's your job to make rooms in this hotel at the very least up to par for guests who you CHARGE to stay here. He shrugged his shoulders. Never the freak again will I use the app and never will I ever step foot into another Days Inn.

Days Inn by Wyndham Auburn/Finger Lakes Region - Absolutely Terrible!! Stay away from!! I had…read morereserved 4 rooms directly with the Days Inn Auburn/Finger Lakes Region. I received 4 confirmation #'s. When my family & I arrived, the front desk said there were no rooms, my confirmation did not matter to them, they were rude and asked us to leave with out providing any solutions, leaving us stranded with no nearby hotel arrangement with a reasonable price. No care for the customer at all. They had canceled our reservations to suite their own needs. Unscrupulous business practices!! Consumer beware!!!!

Flew in from Los Angeles for my little sisters graduation from the local medical school, after…read more20-billion flight connections and delays and then a drive from the nearest airport... The snippy front desk lady said I couldn't check in for 3 1/2 more hours because 'they were packed last night'. Warm and welcoming would be the farthest word that I would use for her curt customer service. Maybe I'll amend this revue once I actually get checked in.