Amina is our neighbor and we often interact with her clients! They all seem happy and well taken…read morecare of. Her home is clean and her family is welcoming!

From the owner: Amina's Foster Care Home is a unique living experience for adults needing extra support for…read moreday-to-day living. Amina has 14 years experience with a state group home and has been certified through the state of Oregon for 4 years. Amina helps clients needing assistance with: Vitals checks Giving Medication Cooking food Cleaning Laundry Bathroom routines Running errands Taking out for activities Living Quarters: 2 bedroom has share shower and share bathroom. One bedroom has their own bathroom Wheelchair accessible

My father lived at Whitewood Gardens for a little over 3 years. Even though he was on hospice…read morecare, dad thrived. The med techs were awesome. Dad was bed-bound, and the caregivers were loving and kind. The food was made onsite and was delicious. Dad passed away October 6, 2024. I will always be grateful for the quality care my Dad received at Whitewood Gardens.

My 91 year old father needed a level of care I couldn't provide, and I was fortunate enough to find…read moreWhitewood Gardens. I looked at several places, and was immediately impressed with this place. It's very nice and cheerful. The residents hanging out in the common area looked happy and an activity director was working on fun things for the folks to do. My father moved in at the end of August. His room is a nice size. The food is great! He has the best caregivers-very kind and engaging. It's really a great feeling to feel secure that my dad is in a wonderful place. I am very grateful to have found Whitewood Gardens

My grandmother has been receiving services from Zara for two years now, and we've had an amazing…read moreexperience. Everyone--from the office staff to our caregiver--has been wonderful. They consistently check on my grandma and even visit a few times a year to ensure she's receiving the care she deserves. My family and I are truly grateful for this company. We know we can rely on them, and that peace of mind means everything. Thank you to everyone who continues to make sure my grandma is well cared for. Happy holidays to you all!

From the beginning this company was shady. First off, they made me feel as if I needed to qualify…read morefor their services, when I was doing the hiring. Second, he told me not to keep any appointments or interviews with other providers while I consider them. I had to say yes or no without talking to anybody else, what? I was desperate for help. THREE home visits later, they finally brought me a caregiver. I explicitly asked for someone who likes big dogs. They brought me someone who's "biggest fear in life" was dogs. Brandon from Zara said she will get used to them. I said this wont work for me, but my point is, Dominic and Brandon didnt hear my needs on several points. To top that off, he said Oregon law states that Zara must have regular home visits several times a year so they can make sure their employee is doing the job, and to know Im not covering up anything. Nope, once a year and thats to reasses. He INSISTED before I had to say Ill go with another, less bothersome company. He relented to twice a year, I said once. If my caregiver was ever late or sick, Brandon would call me to see if my care giver was telling the truth. I had to tell them twice not to bother me with that stuff. My caregiver said she hadnt gotten a raise in nearly 2 years. When she called in sick, Dominic told her to stop being childish...?... And she quit without notice, I cannot blame her and I miss her, she was the best caregiver I ever had! His lack of managerial skills affected my life in a bad way. Because of Zara, I went 2 weeks without help, and with a fractured ankle.

My mother was there for 10 years and was afraid to move because she found it hard to adapt to…read morechange, so she stayed, as the service went downhill when the new owner took over in 2000. My mother wasn't given her showers on such a regular basis that I deducted it from rent each month. She remain lucid and I visited several times a week even during Covid ( me on her patio, masked and mom inside the screen door masked). They began to let dogs live there and one big dog ran up to my mom growling, showing teeth and tried to jump on her as I was strolling her outside at the facility (she was in a wheelchair paralyzed on one side) I jumped in and saved mom while yelling at the dog and at the resident who owned it. Someone put their head outside their apartment and shouted that the dogs needed to be on leashes. When I brought up the matter to the person who ran the facility, I was told that I was mistaken and that it's a nice dog. They also let violent memory care patients into the dining room and the assisted living facility who would shout obscenities at the chef and strike terror in the residents. Food wasn't delivered for up to an hour so mom commonly returned to her room without a meal. I kept her fridge stocked with healthy items so she could still be nourished. Meds were such a mess, I won't even start. They had the wheelchair residents mailboxes at a height of 6 foot so they had to dangerously try to stand, unlock their mailbox and retrieve their mail. When I tried to resolve this, they gave a different mailbox, lower, that mom could reach, but then ended up renting that corresponding room, they removed my moms name from that mailbox and they had the mail given to the receptionist (who sometimes delivered it, not always). Some important mail could not be delivered without an actual mailbox and that's when it came to my attention. I heard other residents struggle to try to reach the height of their mailbox. Once in the middle of the night, mom fell in her bathroom, breaking her arm, and Powell Valley didn't contact me. I found out when I talked to mom the next day after she had returned from the hospital! Another time, the maid, in changing the bed linens put her metal bedframe on her oxygen tube so that night when she couldn't breathe and was taken to the hospital. I discovered this as I was gathering things to take to her hospital room. She had to wait for more than an hour for assistance to use the bathroom very often. Once, when she had diarrhea, and had been waiting over an hour, and was crying when an aide (not assigned to mom's room) popped in to say hi. This particular aide was mom's friend and she immediately called the aide station to tell them to "get someone down here immediately" to help my mom. Someone came reluctantly. They let a mental patient live next door to my mom who made threatening remarks to her often. I brought this up but it fell in deaf ears. I do need to say that there were some wonderful individuals who I trusted and mom and I both loved, but the overall place was run horribly. Theft, losing clothes, wrong meds given, showers not given, bathroom assistance not dependable, Covid shots discontinued without notice, I wouldn't be informed when there were Covid cases in the building, they didn't require residents to mask during the height of the pandemic; these were just a small sampling of the problems. My goal was to try to keep my mom safe and them honest in what they had promised. I was on a first name basis with the state ombudsman. My mom was lucid and had family checking in constantly, I can't imagine what it's like for less fortunate residents.

Review of Powell Valley Assisted Living (Not Memory Care)…read moreOur family placed my sister at Powell Valley Assisted Living after she suffered a debilitating stroke in 2022. We chose this facility because it appeared clean and professional, and we were told there would be medical oversight. Unfortunately, what we experienced over the next couple of years was deeply upsetting and unacceptable. To be clear, this review is about Powell Valley Assisted Living only. We had no experience with the Memory Care Community, which is located in a separate building. We were initially told there was a doctor on staff, but that turned out to be misleading. The person overseeing medical matters had a doctorate, but he was not a licensed medical doctor. He refused to manage my sister's critical prescriptions-especially her long-term oxycodone for severe pain-and insisted her outside physician handle it, despite her being in their care full time. Medication management was consistently poor. There were repeated delays and missed doses. At one point, her medication was even stolen, and there was no accountability. Staff turnover was high, and untrained employees were training new hires. Medication changes from hospice were not being communicated, or faxes were ignored-once simply because there was no paper in the machine and no one noticed. One particularly alarming situation involved her nerve pain medication. I noticed she wasn't receiving it, and when I checked the medication log, a med tech had marked that they were out of the medication--yet on other days, another med tech had given it to her. When I asked about this discrepancy, I was told by staff that they had " borrowed" the medication from other residence, or from " somewhere," with no clear explanation. Shockingly, it turns out she hadn't been given her nerve pain medication for two weeks. Even when she was placed on hospice, the disorganization continued. Staff were confused about how often she could receive her pain medication. I had to call hospice myself and stand there on speaker phone to get clarity. Watching someone you love suffer in pain while staff delay care is devastating. Other issues included: - Personal belongings went missing, including six of her dresses. - Her laundry was mixed up with other residents' clothes. - Food quality declined sharply depending on who was cooking-at times, it was unrecognizable. - At the end of her life, when she could no longer feed herself, we were never informed-and she was left without help. One day I raised concern about the fact that her medications were not being given on time, and I asked if anyone was overseeing this. The staff member's response was, "We can't really do that-we have over 90 residents we give meds to." That kind of response summed up the lack of oversight and accountability we experienced throughout her stay. Families place loved ones in assisted living facilities hoping for compassionate, consistent care and peace of mind. But without constant family oversight, your loved one at Powell Valley Assisted Living may not receive the care they need-or deserve. I would not recommend this facility to anyone. -Christine

They claim their business is open on Yelp and Google, but it wasn't open when I got here. Sign on…read morethe door says "Clinic closed on 10/05/22". Today is the 6th, so why is it closed?

We had a great visit. The staff was so caring & super helpful. The nurses were fast & very…read morethorough. The dr was awesome. My fiancé hates going to the dr but he said he would go back there if he needed anything again.