Ralph was amazing. He came right away and fixed our next thermostat. Then he fixed our entire AC system. Highly recommend this company. Great work. read more

It's every Arizonan's nightmare - the AC going out in the summer! Anastasia fit me in the next day, after moving things around. She was great with keeping me updated. Ralph came and was an expert with Nest, and able to determine what my issue was and fixed within an hour! Recommend and trust - Ralph even mentioned that my problem would be covered under my home warranty, if I wanted to go through that channel. read more

Ralph is amazing and I recommend him to everyone that I know. Great customer service and knows his stuff! Was extremely friendly, even though I called him at 8:30 at night on a Tuesday. He knew the issue just be asking me a few questions. Was prompt and offered to come out the next morning. Ralph has made me a RMC Air customer for life. Seriously. I've told everyone I know about him at this point. read more

Ralph was more knowledgeable and helpful than the actual Nest company. Innovative air will be our go to for all our heating/cooling needs from now on! He was very helpful and made a stressful situation much better. We would recommend this company to anyone looking for an honest, helpful and courteous person to maintain their A/C unit or set up a nest unit. We couldn't be more happy with the service we were provided! read more

We had a great experience with Innovative. We wanted to have some Nest products installed and Ralph was one the first to respond with an estimate. They got us scheduled right away and maintained great service and communication from start to finish. We will definitely be recommending Innovative. read more

My husband and I were having issues with our Nest thermostat. I went into the help center on the Nest app and found 3 companies that Nest referred for repairs. Innovative Air was one of the companies that I reached out to. Within 30 minutes of sending a service quote, Ralph had responded to me. In fact, he was the only company that responded to me. I told him what was going on and he was able to come out to our house Monday afternoon (I sent the request Saturday afternoon). Ralph told me the service fee and repair fee was $100 but if he couldn't fix my problem it would only be $40. I felt those were fair prices. He came out to my house and within 15 minutes of being there he was able to fix my issue. He went outside to make sure our AC unit was working and that is when he realized our compressor was going out. Since we have a home warranty he suggested we contact them and see if they cover the replacement. He also gave me a run down of what was needed and what to tell our warranty company; even knowing we would have to go through the warranty company for the work. He was professional, helpful and knowledgeable. I would recommend this company to anyone. In fact my parents plan on reaching out to him with any future needs. I also gave his information to my sister since she was having issues with her Nest as well. The cherry on top of this entire experience was Ralph only charged me $40 because we now need a new compressor. He felt that he did not solve our problem but honestly he did solve the problem that we asked him to come out and fix. read more

So my nest thermostat stopped working out of the blue. I went thru the troubleshooting guide on the nest website and it led me to find a nest professional. I put in a request for service. About an hour later I got a text message from Ralph asking me what was going on. He walked me thru diagnosing the issue all thru text messages way past 11 pm at night. Come to find out that it is not my Nest at all, but my HVAC instead. But, I have a home warranty so I need to go thru them instead. Ralph tells me to text him when they come out with the bill and he will help me make sure I dont get screwed on any bogus up charges from home warranty repair company. I wanted to pay Ralph for his time and assistance, but he refused and said it was his pleasure to help. What a guy. WHO does this? Cant say enough and I will definately be using this company in the future. read more

Very fast response time. I received a call back immediately and was given trouble shooting instructions over the phone followed by a visit within hours. Service was very professional. read more

Things went well. When he showed up I had 2 Nest thermostats they didn't work right. When he left they both worked great.

Ralph from Innovative Air was great. Prompt and professional communication. Educated me on products. Was able to install within a day of the initial inquiry. Actual install was painless and everything was explained along the way. read more

Oh WOW! These guys are the best. Ralph installed my air conditioning unit a couple years ago and saved me thousands. He recommended a model that we wouldn't have known about. But this weekend, my heat wouldn't come on so I texted him. He immediately diagnosed the problem over text message and determined it was my Nest thermostat. I bought a new Nest and jacked up the installation (of course). We texted back and forth for two evenings (I assumed he had better things to do, apparently not) for another hour going through the wiring solutions and he patiently guided me through the process. It finally worked, and I demanded that he send me a bill. He refused and said Merry Christmas! Are you kidding me? THIS GUY IS THE BEST! I will never buy another air conditioner from anyone else. If I move to Hawaii, I will fly him out to install the A/C unit. Lol. Trust me, no one is better than Innovative Air! NO ONE! read more

Ralph and his team were incredibly quick to respond to my request, and able to accommodate in the same day!!! The technician that they sent out Anthony was friendly fast efficient and went above and beyond in every way. Ralph himself is a pleasure to deal with and conduct business with integrity, kindness, compassion, and understanding. I would recommend innovative air to anyone for anything that they need done. I needed my nest doorbell installed and that was a very simple task for them to do but it still was done with the upmost Professionalism and done enough terrific way. The installation is perfect the product works perfect, you can't even tell an old doorbell was there. I can't say enough good things about this business if you're looking at another business don't simply use Ralph and innovative air! read more

Was having issues with my Nest thermostat and I found Innovative Air on the Nest Pro website and I am glad I did. Ralph literally answered my request within minutes and came by on a Sunday. Fixed the issue right away and now everything works perfectly. Timely and efficient service. Would definitely recommend Ralph to anyone experiencing HVAC related issues. read more

I believe it is extremely rare to find a company such as Innovation Air Inc. Ralph and his team are prompt, friendly, and fairly priced. Can you ask for much more than that? Ralph and his team have an attention to detail that is refreshing. They explain everything thoroughly to ensure to customer feel comfortable. Whenever I have AC, Heater or Nest question or concerns, I do not hesitate to contact Innovation Air Inc. read more

Very quick response; scheduled install; was on time and set it up and explained everything to us. Innovative Air is wonderful! Used him to install a Nest thermostat first; has replaced hot water heater; serviced a/c; and helped with the eventual replacement of an a/c unit. Great company! read more

Ralph was able to schedule me within hours of my call, which is amazing ..... You understand if you live in Phoenix in the summer and can't use your AC. He was friendly and helpful. He even offered to change my AC filter. I'd definitely call him again and recommend to a friend. read more

Highly recommend working with Ralph / Innovate Air. I was debating a DIY install vs a pro install for a Nest Thermostat and so glad I did the pro install. For one, I didn't have the "C" common wire on my old thermostat (which is recommend for full functionality). Ralph was able to wire it, and my Nest works perfectly. It was easy to book an install appointment and was able to communicate via iMessage over the weekend to set it up. I also contacted other vendors for quotes, Innovative Air came out mid-range, but I got the feeling Innovate Air was the most knowledgeable and trustworthy. A++ read more

Innovative Air was recommended to me by a coworker who was pleased with their service. I reached out to Ralph on Sunday due to a non emergency problem with my furnace. His Associate, Anthony, was able to come Monday morning to assess the problem. Anthony was very professional and searched for all possible problems and solutions for my furnace. They were able to explain to me the issues in a way I could understand and gave me all options and their final recommendation. They could have easily tried to up sell me and pressure me to go for the most expensive option, but chose to pursue the most reasonable and economical solution for the problem. I recommend Innovative Air, as they are now my "A/C guy". read more

Very impressed with Ralph of Innovative Air! I purchased a home in 2011 that had a 20-ish year old AC Unit and knew to expect to replace it sooner rather than later. It actually made it until 2016, however in the time is started breaking down, to the replacement, to later installing a Nest thermostat, I've dealt with five different AC companies. I would never recommend the other four companies. Ralph, however, was prompt and always responsive, and also willing to actually talk to me about the issue(s) at hand. He has an excellent follow up ability and is well versed in his business. I honestly believe the two previous companies I had out before Ralph just truly didn't have the basic knowledge required for a very simple job. One of those same companies was also dishonest about the work they performed under my home warranty. The company before that made a faulty repair and then refused to come and fix it in a reasonable amount of time. It's difficult to find good help when it comes to AC repair - I will be recommending Innovative Air to anyone that asks. read more

There was a terrible foul smell coming from my A/C. I called innovative air, Ralph called back the same night, and had it fixed for a reasonable price the next day. Will definitely be calling them for future a/c needs! read more

I normally set up my Nest perfectly fine when I move apartments but the A/C this time had compatibility issues and I went the whole day without it. I looked for a Nest pro and found this company and another one close to me. Someone from IA texted me and asked for pictures of the old and new wiring and explained to me, even at 10pm what wires to put in and saved my week to be honest. They didn't ask for money or anything, must have known it was a small issue, very nice people. The other company wanted to quote me for $300. read more

We used Ralph to help install three Nest products. We found his company, Innovative Air, on Nest.com. I highly recommend his services. He was very prompt and his price was very competitive. I will definitely be using his services again for A/C work. read more

When I needed help with my Nest thermostat, I picked this company because they are local/veteran owned and operated. The service was better than I got through Nest's own tech support - my problem was solved quickly and I learned about a rebate that I did not know of! I actually just created a Yelp account so I could leave a positive review, I'm that impressed. read more

Ralph at Innovative installed my new Nest thermostats. He was fast and knew the nuances of the device. He walked me through each step of the installation. His price was very competitive. He was prompt and gave me plenty of notice before he got to my door. He worked with my schedule and was extremely pleasant. I wouldn't hesitate to call him for a minute. You'll not find better. read more

I bought an Ecobee3 lite thermostat and was unsure about getting it installed correctly. That is where Ralph came. I called him and he was able to fit me in the same day i called. He was professional, helpful and knowledgeable about the new thermostat technology. He was able to get me hooked up in less than 45 minutes. His price for the installation was very fair. I will not hesitate to use his companies services again and you shouldn't either. read more

My experience with Innovative Air was both bizarre and unprofessional. Ralph from Innovative came out to install a Nest, which then stopped working after 6 weeks. I contacted Ralph, who then gave me instructions to test wiring and other issues and told me he would come out for a charge to do further wiring. Ralph set up an appointment with me at an agreed time but then cancelled and rescheduled three times in three days. He then did not even show up and never responded. After speaking with Nest directly, I was told that Ralph should never have told me to test the wiring as I did, as it could have damaged the thermostat or caused me injury. Nest also determined that Ralph's diagnosis of the problem was wrong and I did not need to pay anyone for rewiring. Nest apologized to me for Innovative's unprofessionalism and said they are conducting a thorough investigation. read more

I really wish we lived close enough to be customers! Ralph, the owner was kind enough to call us with a possible fraud issue. Sure enough someone in California was charging a huge amount on our credit card. Ralph was kind enough to reach out to both our credit card company and to us. Just goes to show what kind of business he runs, goes above and beyond even when he's not going to make any money on it. read more

Ralph is awesome!!! Our hero! Called him on a Saturday, after hours because our thermostat was not working properly giving out hot air instead of cool in the middle of summer! He was able to guide us through the settings and got it to work! We, as well as our two dogs, are sooooo grateful to him and Innovative Air. Definitely will be recommending this company to everyone!!! read more