Great experience. Jerry responded to my request for help straight away. He came out the next day…read moreand quickly identified and fixed the problem. He even had the parts needed on his truck. I have cold air again :) I highly recommend Frog's for fast, courteous service at a reasonable price.

definitely would not recommend! save yourself a headache!!!! started off great. then each time he…read moreshowed up, he did less and less. he forgot things. brought his underage kid to help him do his job. i dk what happened to him. if u give your honest opinion, his wife steps in, goes off on you and blocks you, so u can't respond. i know i did the right thing firing him. Just got contacted, by text from them, for leaving this review! Trying to say I was speaking ill of their children! He only brought his son. If the boy has gotten hurt, they would have tried to sue me! Very unprofessional! Very disrespectful! Scary! Proves my point, UNSTABLE! I HAD TO TELL THEM IF THEY CONTACTED ME AGAIN, I WOULD HAVE TO CALL THE POLICE! SO IF U TRY TO LEAVE AN HONEST REVIEW, WATCH OUT!

Could not be happier with the services Alex provided getting my old unit working again! It quit…read moreworking unexpectedly late in the day (of course) he came out and fixed it right up! Now my upstairs is cool as a cucumber again. VERY affordable and professional.

From the owner: HVAC Repair Service, Air Conditioning Service, HVAC Contractor, HVAC Repair Contractor, Air…read moreConditioning Repair Service, Heating Repair Service, HVAC Service, Heating Service, HVAC Contractors, Heating Repair Company

Terrible experience! Bought a new house and Heat/AC was dead. Technician came and found a blown…read morefuse and replaced it without determining the cause. Charged over $230. Still I had some confidence in this vendor. The Heat/AC failed again in the same way. I also needed some plumbing services so I opted to get a membership at the premium l level thinking this would get me better/faster service. They immediately charged my card the same day. They sent another technician the next day. He found the reason for the blown fuse, but he pulled out the disconnect for the power and tried to insert it backward. Then he claimed the part was broken. So, he said it would cost over $500 to replace the part. He showed me my discount, for my membership would be $2 on that work. Actually the discount was supposed to be 15%. How does that math work out? On top of that, he said he had to go to another job. The premium level membership was supposed to give me priority scheduling. And this technician had to leave me with a broken Heat and the temperatures were to drop down to freezing. He could not fix the problem! I later found out the part that he claimed was broken only cost $29 at Amazon. The quote that technician presented me did not break down labor and parts to reach $500. He said he could not get me that. Then I looked at the power disconnect and discovered he was wrong about it being broken and he was only inserting it reversed. And they wanted me to pay over $500 to fix something that wasn't broken! The next day I called and told them I wanted to cancel the membership. They fought back and tried to stall, but when I stood firm, they said it would take 10 business days to process a refund. Imagine that - they could charge my card for the membership immediately the same day but it would take 10 business days to get a refund! Absurd! Well, 11 business days later I still had no refund. So, I called again. And, they still kept stalling. They hemmed and hawed. I next had to dispute the charge with my credit card. Don't touch this company!

I was given an appointment time from 8 AM to 12 noon. I called after 11 AM to see if technician on…read moreway. Told he was delayed but would be here. Calls, texts and emails during day promised tech would be here or was on way. My address verified several times and was told he would call on his way. At 5PM, I've given up. I canceled a doctor's appointment in Little Rock to be home due to urgency of situation. very disappointed with this business.

Used this company for years. Best all around. Timely service and service is great. Same day…read moreservice and honest.

The air conditioning system failed. Another company had replaced a evaporator coil inside the house…read morea few months back but that wasn't the entire problem. Another company replaced the start capacitor at the motor outside on the compressor. That helped but didn't solve the problem. As it turned out the electric motor was bad and it failed to start. The inside fan blew air but it wasn't cold. Long story nauseating after a very quick house call to diagnose the problem an electric motor was ordered and installed the next day. Fantastic service start to finish. They only charged me for the one service call. I thought that was very generous after all they made two trips. I can not recommend these guys more highly. They are profession and efficient. Don't hesitate to call A & A Air Conditioning and Heating

We had technician Marcellis McFarlin come out to asses our kitchen sink clog. This company charged…read moreus for a diagnostic visit but made no real attempt to fix our kitchen sink clog. The technician barely inspected under the sink, spent time outside on the phone, and then told us we needed new pipes costing over $1,000. No effort was made to snake or clear the clog, and the explanation given (possible frozen pipes) didn't make sense, especially since other sinks in our home were working fine. He even seemed surprised when we told him our bathroom drains had no issues. Later the day, we hired another plumber who quickly identified the real problem, cleaned the line properly, and fixed the issue completely. This experience felt rushed, dismissive, and sales-driven. I would strongly suggest getting a second opinion before agreeing to any major work from this company. The classic bad-service/upsell-heavy visit was a major red flag. Will not be using again.

A year ago they came overcharged the refrigerant in our unit and after running it through that…read moresummer, it ended up damaging the compressor. They blamed the capacitor and into buying a $400 stop that was installed in less than five minutes, but did nothing cool the house. Then they started to blame the ductwork and even their free estimate person said it didn't look that bad. Stay away from this company they don't seem to know what they are doing and our only trying to sell you a maintenance plan and new ductwork in AC units. They're not trying to fix the problem.

They installed the screen doors wrong. This was the only job they had. Taking forever to get back…read moreto me. Price was right. lol. After my initial posting they have promptly responded... I may have been too hasty and maybe should have contacted them more times than expected a reply. This review is still pending the end results.

Had five hour appointment window set by Choice Home Warranty for fridge repair. Called DVMG the day…read morebefore to confirm. No answer so I left a message. No call back. Called the day of, two hours before beginning of appt window. No answer so I left a message. No reply and service technician never showed up. Unprofessional.

I'd rate zero if I could. This "business" was sent to help my family by our warranty company. The…read moretechnician couldn't speak English. First call they came out and said we are not giving you Freon because it may leak. Second time they came out they did a leak test and took video. Granted this was two weeks in August in Arkansas. Average 100 degree daily temperature. They were supposed to send the evidence to the warranty company. They never sent what the warranty company was asking for. We called for them to send the video to us so we could do it and still got no help. Now I sit 42 days without Air. Sad how some companies treat US Veterans. I served 21 years and couldn't even get this company to work with me and help. This company is all about the money and not the community to which it earns it's dollar. Stay clear.