The old addage "you get what you pay for" comes into play here. There were some aspects that were…read morefine. Terrible communication after the initial intake meeting and contract is signed. Fortunately - we did not have to use them long term. Minders left 8pm-8am shifts early according to the memory care unit.. one night no one showed at all.. we were told that night but nothing we could really do at 9:30 pm..Had one minder who was really excellent - Kathy. Alexis was good at in home care once left memory care ..those 2 are the only reason I didn't give one star.

Hired this company to look after my father and it made a huge impact on my fathers well being,…read morewhile it also relieved my stress. The caregiver assigned to my Dad was kind and attentive, and it didn't end there. The owner even came to Dads house and noticed his porch railing was missing. He told Dad it was a risk with Dad rolling around in that deck in his wheelchair with no safety fence or rail. Next thing I know I show up and there was a rail attached to the house and enclosing the porch. I ask Dad when did you have this done ? Dad proceeded to tell me that the owner of Affordable Family Care Services showed up with his son and father and they installed railing all around the porch. Didn't charge us and did it out of the kindness of their heart. Great company that I'd highly recommend.

Love the care I received for my mom great team my mom care was top notch service was outstandingread more

My review is for the physical therapy operation on the second floor of the building…read more This is my third PT rounds in three different PT businesses in the past 10 years. I didn't know what to expect during the first two PT rounds and I felt they were ok. This time, I'm working with two physical therapists and they're both absolutely great. I started PT on the fourth day after my right knee total replacement surgery. They paid attention to my condition and progress. They've been gently and steadily increasing the level. I feel challenged but not painful. I'm recovering much faster and stronger than the previous times. The facility is also nice; spacious and well equipped. Thank you, K & N.

Pretty clean facility. Doctor was great, most importantly. What I found bothersome is being charged…read more$5 for a CD of X-ray when the ofc is already billing the insurance for hundreds of already overpriced dollars, then to charge us an additional $5 for the CD images. Petty, greedy and inappropriate, I feel. A CD costs what .20 cents, and to markup like that, beyond ridiculous! I asked them about it, no answer.

TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.

I gotta say that knowing the reason behind this company, I'm grateful for it. Living about…read more2500miles away from my mom, it's helpful knowing I can trust who is there with my mom. I FaceTime with my mom, at different hours, sometimes the caregivers are there & I get to "meet" them this way. I looked thoroughly through all the paperwork & was glad to see the release for pictures to be posted on all social media & her website. My mom has taught these caregivers new skills, since they get to do activities with her. Thanks again ladies for the pictures of you guys canning, sewing & baking. I know nursing has high turnover, and am grateful for consistent caregivers.

The owner, Kimble Breazell-Clark has been meticulous to delete any negative reviews about her…read morebusiness, which can be deceiving to those who are honestly on a quest to find the best care possible for a loved one. Her business is listed as A Family Friend, LLC or A Family Friend Home Care. I strongly urge that you do your research and go with a well-established, seasoned company. ESPECIALLY, if you are out of town. Here are the reasons why you SHOULD NOT use, Kimble Breazell-Clark and her home health care agency. 1. Kimble does NOT do much paperwork with regards to completing tasks for Long Term Care Insurance if that will be your source of payment. It has been a constant headache in trying to get her to successfully complete necessary documents for paid benefits. 2. Kimble, does not fill the weekly/monthly pill boxes correctly for my mother as witnessed. In addition, medication was not distributed between the a.m. or p.m. correctly according to the bottle's instructions but rather randomly. One med that was to be given once a day was given twice. The bottle specifically said once a day. Also, she does not want to make copies or mail receipts to validate purchases made against your card on file or for her to invoice. 3. Mommy has complained that she hadn't felt well or she complained that she had ongoing eye issues. Her complaints fell on deaf ears as Kimble did not respond by always scheduling an appointment for an in-person or telemedicine visit when needed. This was a service that was supposed to be provided according to the top tier package that was chosen. 4. Also, communication tapered off to becoming almost non-existent between Kimble and myself, my mother's legal representative/advocate. 5. Kimble's business has a high turnover rate with staff. Several staff members shared how she bad-mouthed the client, client's family, and even staff members. We worked with 5+ staff members in 9 months. Consistent care from the same caregiver is essential for the client. This fact did not matter. Kimble assigned aids without matching them to clients based on personality, interests, etc. 6. No shows or staff didn't always complete their shifts (Bessie). So, beware of the possibility of abandonment of your loved one. 7. The activities that Kimble's aids did on a non-consistent basis appeared to be done for the purposes of photo opportunities for advertising your company. I had asked over and over to see the list of activities that she supposedly had for my mother to be physically engaged and mentally stimulated. Kimble was never able to produce a list. This was key to one of the reasons why the hours were increased being that Mommy has dementia and companionship that was engaging was so important. 8. The key to my mom's house according to her neighbors was left VISIBLE and easily ACCESSIBLE to strangers. This is not a safe circumstance for anyone in 2020, but especially a client who is elderly and/or sickly. 9. Although we are in a pandemic it was not clear what Kimble's protocols and procedures were in order to protect elderly clients. I never got a satisfactory answer. In one instance, an eye witness saw Kimble walk into the home and begin to fill the pill pack without washing her hands or wearing gloves putting my mom an elderly, dementia patient in harm's way in her own home. 10. Kimble posted a video on her company's Facebook page. My mother specifically shared with Kimble (in front of her neighbor as a witness) that she did not want to be used publicly in any manner for A Family Friend, LLC or A Family Friend Home Care. In addition, Kimble took a review from Facebook that I initially wrote a month after working with her company, and placed it on her company's website without my permission. This only came to my realization last week....months after I had deleted the post from Facebook due to my frustration and dissatisfaction with her service. She never asked me for my permission to use me as a marketing tool for her business. She refuses to remove it. Terrible experience!

Their care and services are superb, have compassionate staff. I love the way they care for their…read moreclient and i will be happy to refer clients to them.

The staff is terrible. Although I did talk to the director no apology was given for the staff…read moreunprofessional behaviors

Great company with years of experience and award winning care programs.read more

My child had a speech appt for today sch dyked for 11am and the speech therapist didn't show up…read moreuntil 11:20 am leaving only 20 minute session before his physical therapy at 1140am.

I've been going here for a few months and have seen at least 5 different physical therapists. They…read moreare all excellent. The place is well run, they are friendly and welcoming, all are experienced, and I'm feeling much better now. I've been to other PTs and many are treating multiple patients at a time, and stick you on an exercise bike for half the time. Not so with these people. I got 1 on 1 attention tailored exactly to my needs.