Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

Clean office. Super professional staff, including the front desk. Zero wait time. They could tell I…read morewas in pain and they went out of their way to ensure I was comfortable. The MRI ladies were super efficient and friendly. The MRI went without a hitch. I am very claustrophobic and this facility features a True Open MRI - fantastic experience!! I cannot recommend this facility and staff highly enough!

Updating my review to share that I continue to have positive experiences here. Communication is…read moreclear, the ladies who work here are kind, and wait time is short. My PCP referred me here recently for an ultrasound. I called the main line to schedule at any location to get in quicker and thankfully the garner location had an opening two days later. Vickie and Cara (a Wake Tech sonography student) did the ultrasound. Cara was so gentle and Vickie was experienced. They clearly communicated what to expect and made sure I was comfortable throughout the procedure. The radiologist reviewed the scan and immediately called my PCP with the results.

10/13/22: It was my first time visiting this location. The front desk staff was pretty friendly…read more The lobby needs an update. The furniture looked old and beaten up. I was quickly taken back for my ultrasound by a not so friendly person. She wasn't gentle. She didn't explain what she was doing before she did it. That was irritating. I couldn't wait to leave. I won't be back to this location.

I have always gotten good service from Horizon. I have called the day before with a problem and…read morehave always gotten in the next day. I feel that the physicians listen to me and do their best to help me. I would recommend this practice to anyone who asks me for a referral.

I went for a wellness visit in May and Dr McGill charged me a $180 for an office visit. She charged…read moreme because she wrote a script out for BP med I have been on for 10 years ( I could have had CVS call it in) , we discussed my A1C from my yearly blood work, and because she told me that my Stye could take two weeks to get over (never touched or looked at my Stye). I had made a six month follow up appointment but canceled it due to changing doctors. Dr McGill refused to fill my BP meds until I called to find out why. She allowed me to do without my meds because she wanted me to come in for an appointment. The ethical thing to do would have been to fill for a week then have her nurse call and tell me I needed an appointment. Instead she allowed me to run out of meds that have worked for 10 years. What about her oath to do no harm?

EXCELLENT everything. The staff is wonderful, helpful and…read moresincere! Doing rehab for 2nd knee replacement. This experience is totally better than 1st rehab at a different place that double booked patients. I have the full attention of my therapist because I am her only patient. She was also able to interpret my facial expressions and make adjustments accordingly. I truly feel like my rehab program is being build for me to encompass much more than strengthening my knee and will increase my quality of life.

The office and staff were friendly and knowledgeble. But like most health care providers, expect…read moreonly minutes with the primary Dr, and expect them to try and push some useless expensive meds on you.

They don't answer the phone or return messages…read more The portal is a joke...they want a ton of information and never get back to you. Steer clear unless you are prepared for maximum frustration. I'm going elsewhere.