Went in a few months ago the guy who was working wasn't in a good mood I needed some help with what I wanted to buy and was looking for but he was not helping and didn't feel like talking. On top of that he sold me a warped board that I ended up having to replace. read more

I just purchased 2 new skateboards for my son and daughter. The staff are amazing, friendly, helpful, supportive, and knowledgeable. They let you stand on the skateboards to get a feel for the board balance, board style (tricks or cruiser), and board weight in your hands (light vs heavy). They also have free stickers. 5/5 rating. Best skateboard shop in town. read more

Love these guys! Phenomenal service every time--answered all questions-helped us create perfect trick board for my daughter based on skills now & future goals; Offer high quality, highly desired, unique selection of all things skateboard; Knowledgeable, friendly, go-the-extra-mile staff. Plus FREE stickers! read more

The person who helped me looked way too high to function and took 15 minutes to ring up a deck and grip tape he did not know he was at work that day read more

It's the best shop in town. Employees are knowledgeable and ready to help. Vast selection and competitive pricing. They even allow you to trade in your used gear for store credit which is a real plus! I live in Dallas now but continue to shop from Insanity as their online shop is easy with fast/free shipping. read more

Helpful staff - help me choose and appropriate set up- answered my questions and gave me options -

I never knew this place sold skateboards until I found them on instagram so I went to check it out. This place reminds me of skate shops the days of old like goodtimes and evolution. Large selection. Cool employees. Good prices (I priced out a complete online and it was the same after tax and shipping). Support your local skate shop! read more

Just got back from the Insanity and it was exactly what I was looking for. After going to Zumies, at La Cantera, I noticed they didnt have any longboard decks instore so I looked up the closest place and Insanity was just 10 mins away. They looked like they had a great selection from what I saw on their website. I had been looking to upgrade my academy vision board or get a new longboard. Im pretty new, only have maybe a dozen or so hours experience. I was hoping for some help navigating all the different types of decks and I let the two associates or board clerks know what type of riding I was interested in. Long story short, staff was very friendly, answered all my dozens of questions, showed me all the boards, brought demo boards to me without me even asking. It was great, and they gave my daughter a couple stickers. She really liked that. read more

A brick wall would have been more helpful than the employee that spoke to me. I went into the shop trying to gain some knowledge about skateboards and possibly buy one if they had something that caught my eye. I got the exact opposite of what I was expecting to get. Terrible customer service. I asked the guy working if he had any recommendations on what to get or how to set it up and he simply gave me an open ended response along the line of "look around", while he sat on the couch and watched TV. They definitely lost any future business of mine read more

Great service, the product I was looking for wasn't available but instead of just cancelling my order Ehren reached out directly and was able to provide a great alternative and resolved super quick. Thanks Ehren! read more

Love this shop! Shop local! Great customer service . We were in and out quickly with exactly what we needed. No upselling or pressure sales tactics. Will definitely return read more

Amazing place! The place was nice and not junky, but also felt like a skateshop. Love how the employees are being safe. They also are not distracted and help you find stuff. read more

Insanity's new store is really chill and has pretty much everything longboard-related you could ever want. Ehren does a great job of keeping up with the latest products coming out, and can help you get your setup dialed in. read more

Very friendly and helpful. Went in not knowing anything about boards and he guided me through the entire setup. Defiantly recommend to anyone looking for a board. read more

I just wanted to write a note and thank you guys for being awesome. I am 37 and getting back into skating after not riding for a few years. I bought a set up from one of the bigger online shops and had a pretty crappy experience with the whole deal. Parts were missing from my order and it took a full week for them to correct the error on their part. I finally get the board together and find out that the trucks I ordered have SUPER soft bushings in them. I call a shop in town I had seen completes in while shopping for shoes (fast forward) and they referred me to you guys. I was so surprised to see a longboard shop in San Antonio! I drove over there kind of worried that it would be a heavy bro hang out with shop snobbery in full effect and I was pleasantly wrong. Josh asked what brought me in and listened to what i was looking for. We went back and forth.. both of us unsure if I was going to be satisfied with his suggestions.. "I wish you had your board here so I could see what youre working with". I ran out the door to go get it from my trunk. He had me stand on my deck, gave me a new batch of suggestions and ideas. He dealt with all of my questions (both vague and extremely specific) and had great answers and suggestions for all of my randomness. He put the bushings I felt like i wanted to try on my board and had me stand on it again.. It was perfect.He actually asked to see how it felt for himself. I walked in expecting to spend 10 or 15 bucks and ended up buying two sets of bushings and one of the insanity t shirts (around $40) I walked out feeling slightly embarrassed I had spent the money online and had such a bad experience and didnt know that I could have helped support you guys. Josh was awesome.. I dont know if he works there regularly or was just helping out but he helped win you guys a new customer on saturday.. I worked retail for over 10 years and I have been in customer service jobs for most of my working life.. I told my coworker today that I had "one of the best retail experiences ever on saturday" and that says a lot.. Thank you for all that you do! read more

walked in and just hung out then when i finally needed some help they got with me right away, such a absolutely great little shop with some really great ppl read more