Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

I had gone to another location the day before and it cost about $20 to get what I was hoping for…read more However their over-the-top-of-the-car brush wasn't even working! So my hood and windshield and roof did not get clean! So I headed over to Top Dog today. Asheville on New Leicester Highway. For $12 - I got more attention. All the devices were working and two attendants scrubbed my car before it even started going into the car wash. I guess I know where I'll be going from now on!!

Nick the owner came out to help me get extra grime out from under my spoiler. He was kind and…read moreserving but I'm a quiet unassuming way. The young men pre washing assured me they'd get the top grime off. They did! Everyone was very positive and the place felt very legitimate. In this day and age that is sadly too often a rarity! I'll be going from now on.

Waynesville Body Shop did an excellent job repair my vehicle to like new condition. I was kept…read moreinformed about everything going on through the process. When I picked up my vehicle, it was washed and detailed. I can't speak highly enough for this business. Thank you Rick and Alice.

Rick did an excellent job repairing a scratch that I needed quickly. Since I only had one car, he…read moregraciously offered to take me home and then pick me up when done. And his was the lowest bid.

Great Quality Work! Cheap labor is not skilled and skilled labor is not cheap. We wouldn't take our…read morevehicles anywhere else for service!

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

I was about 50 miles from home when my car's a/c starting blowing hot air. I stopped by Burwell's…read moreand spoke to Kenny. Right away he said he would check it to see if he could help me. Within a few moments he determined it was a bad relay switch and he put in a new one. He did not charge me but of course I compensated him, not only because he did the work, but also because of his outstanding customer service and willingness to help. I would be more than willing to travel the 50 miles next time my car needs repairs. He is honest, has integrity and goes the extra step to help his customers. I highly recommend Kenny and his company.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

I can't even get into my vehicle after they touched it like the back hatchback will not open…read moreanymore because of what they did. I asked to have my battery checked on my mini Cooper and they did not itemize the list. They didn't tell me. They said they bought a tool to test it and that they cleaned the spark plugs but 30 minutes after leaving there my engine lights on and the car won't start when I went to go get tires and today I am leaving a Yelp because I can't get into my hatchback even the emergency pole. Whatever they did to it is f***** and it won't start and I gave him $100 for nothing. I expect a full refund. I demand a full refund

Great service and reasonable price! I had several alignment issues after hitting a large pothole…read more They were great with getting everything back in shape with a reasonable price.

After much research my wife and I decided to buy our new car from Fields Mazda of Asheville. Our…read moresales team, Nathanael, Brent, Austin and Sammie, wonderful to work with. We discussed many of the details before we went to the dealership and the buying process went smoothly. We had a great experience and will recommend Fields to others. Only downside is that we would have liked more attention to the features and an introduction to the Service Management.

Pay more, wait longer. Bought the new car here with Marc who was nice. Took half a day to get…read moreout of the store after we signed + payed and we finally left with an empty gas tank and mats not installed. They apologized and were nice. Asked several times for a review and I gave them a good one. Next interaction took 3 weeks, at least 3 trips to the dealer and a loaner car to replace the tire sensor on a brand new car after i ran over a nail. At first they wanted to send me home, said nothing was wrong. Three weeks later - tire fixed. Ok. Back today 6 months later after I ran over a screw. They said they could help me out, I guess I should've known that meant $400 for a new tire. I'm off to DiscountTire for the same tire for considerably less. Fool me once..... shame on me. I'm writing this review as a reminder to myself to never waste time or money here again. It costs twice as much and takes 3x as long. I almost gave 1 star but I like Marc.