Horrible experience. First off they try to rip you off and tell you your insurance doesn't cover…read moreyour glasses but I'm smarter than that so I called my insurance and they confirmed they were lying . When my insurance called them they refused to talk to them and were nasty to me and them on the phone. The staff is disrespectful and nasty!

Worse staff ever took a month to receive contact lenses staff is very disrespectful they run this…read moreplace like a night club

Be very careful with billing transparency at this office. We scheduled a routine eye exam and…read moreprovided vision insurance. During the visit, retinal imaging was recommended and we were explicitly told that if it was done that day, it would be covered under the routine vision exam. After the exam was completed, we were informed that the visit was billed as a medical exam, resulting in unexpected out-of-pocket charges due to our medical deductible. Medical insurance was not discussed or verified until after the visit. Only after requesting further information did we receive the billing and diagnosis codes used to justify medical billing. None of the documented diagnoses were discussed with the patient during the exam, nor was it explained that a medical condition was being evaluated or that billing would change as a result. The issue is not the clinical care, but the lack of transparency and misleading communication around insurance coverage and diagnoses. Patients deserve clear, upfront explanations before testing is performed. Based on this experience, we would not return.

Be very clear up front what you will be charged for the appointment. I visited this location before…read morewith different insurance, and this time was surprised to be charged at two different points while there. The first charge made sense - it was for my co-pay which is clearly shown on my insurance card. As I was leaving I was told I needed to pay an additional amount for the "medical portion". The medical portion was apparently seeing the doctor for approximately 5 minutes; it was the shortest amount of time I have spent with an optometrist. This was after going thru a series of four brief tests with an assistant. I called my insurance company and the representative agreed it was not correct. The takeaway was not to go back again. Disappointing because the first time I was there the experience and care were terrific. Seems like they have new practitioners.

I recently needed a pair of reading glasses because I was having trouble reading the small font on…read moremy phone. Finding a place that accepted Medicaid (HealthFirst) and still offered decent service, especially with stylish frame options, was a risky endeavor. Through Google reviews, I discovered Millenia Vision Optical. I appreciated learning it's a family-owned and operated business with a strong community involvement. However, my primary concern was getting a thorough eye exam, vision check, and, of course, a pair of attractive reading glasses (even though I wasn't thrilled about needing them in my 40s). Making an appointment on their website was a breeze. From the moment I received their appointment confirmation call, I could understand why they had so many 5-star reviews on Google. The staff was incredibly cordial and helpful! On March 28th, 2024, I checked in to see Dr. Nadezhda Belous (O.D.). While waiting, I inquired about the frame selection. Knowing I wouldn't choose the Medicaid-covered options, Ashly presented a fantastic array of frames I loved! They had a wide variety of fashionable and stunning frames (and sunglasses) from brands like Cartier, Ray-Ban, Prada, Gucci, Tom Ford, and more. I narrowed down my choices to a few just before being called in to see Dr. Belous. Dr. Belous was thorough in her exams. She explained my eye health, provided expert advice on managing my presbyopia, and patiently answered all my questions without rushing me. I felt confident and well-informed when I returned to the frame counter with my prescription. Now for the fun part (although ideally, I hope I won't need glasses at all after my PRK surgery, but such is life!). While I struggled with which frame to settle on, Ashley enlisted the help of Kelly, Maria, and Ayleen. I felt like I was surrounded by my BFFs and sisters, who were helping me pick out a husband. Their valuable feedback ultimately led me to a pair of Tom Fords that I absolutely adore! They even offered a no-interest installment plan to accommodate my needs. My glasses were ready for pickup exactly two weeks later, on April 11th, 2024. My reading glasses are a lifesaver! They minimize eye strain, especially with the blue light filter add-on, and they look fantastic on my face, not at all like a typical "assisted device." I'm incredibly grateful to the entire staff at Millenia Vision Optical for creating such a welcoming and positive experience. As long as I'm in NYC, I will definitely be back!

Loved my eyeglasses I was a little bit scared of what did I choose to get but then, OMGread more

I have used glasses for most of my life and have been to many opticals. By FAR Angel Eyes/Awilda is…read moreAMAZING at what she does and how she does it. My vision is very complex necessitating very thick eye glasses. Somehow Awilda manages to make magic happen and make my glasses sleek, sheek and stylish! Her love for her craft, attentiveness and knowledge make you keep coming back. I definitely recommend!

I recently had cataract surgery, which improved my distance vision to the point where I didn't need…read moreglasses for everyday life, but still needed corrective lenses for reading. Awilda took me through the various options - progressive lenses or bifocals - very clearly explained the plusses and minuses of each, and patiently answered all of my questions. She has a warm, engaging personality and I never felt rushed. I've needed glasses for over 70 years, and my experience with Angel Eyes and Awilda was the best experience I've ever had.

Empire eye care is a good, efficient place to get eye exams, and glasses…read more A family member recommended Empire eye care, being that I needed to get new glasses. The location is easily accessible from all trains, and highways. The exam was good, the eye exam testing equipment was state of the art. Impressed by the newest technology for testing vision. Picked up a pair of glasses. Grateful to the guy that did my exam that helped me choose my new pair of frames. There is a 7 day wait to pick up new frames. However it seemed that my glasses came back fast. Overall my experience was okay, and hopefully yours will be as well.

Great experience. Friendly staff. Top quality handling of vintage frames. Highly recommended.read more

I was just at Harlem Vision Center. I ment the whole new staff. Christina is the new Manager. She…read moreand her NEW staff are amazing! They answered all of your questions and then some. They are friendly. They were able to fix a problem I had with glasses that were made at another location. I can't wait to go back and see the finish product which is my new glasses.

I don't care what anyone says about this place, it gets my vote. Yes, it gets crowded and loud and…read moresome of the equipment may be a little outdated, but I've been seen here without judgement in some of the toughest times in life in which I didn't even have private health insurance. When I had difficulty finding a primary care doctor for an annual exam, I still knew I could book an appointment here and at least get my eyes checked and update my prescriptions. It offered me a shred of dignity. The doctors are all knowledgeable and friendly and the front desk staff is lovely and patient. I still returned here today even though I don't live in Harlem and also now have employer-sponsored health insurance. A front desk employee, Solange, patiently explained my benefits and the amount I would be responsible for paying, which was reasonable. She was simply amazing. I know I'll be back next year for my annual exam.

Very friendly and great service! I live just a couple blocks over and I'm grateful to have them as…read moremy local optometrist. I went in to renew my contact lens prescription and I was in and out in 10 minutes! The receptionist is very kind and greets customers warmly--he remembered my name from when I called to schedule my appointment, which shows they care about their clients here.

What a great, refreshing customer experience especially for New York! I wasn't happy to find out…read morethat my former doctor since 2000, Dr. Thomas Chang, was nowhere to be found and trying somewhere new is always chancy. My first visit was to stop by the location to see it in person and to make an appointment. Just from this initial visit I knew i wanted an appointment. The gentleman (Mr. Paulino?) in reception was friendly, attentive, asked engaging questions and followed up with an appointment reminder call as he said he would. The appointment was equally smooth as I arrived early, was taken after a short wait and was done with exam, new frame selection and fitting in under 30 minutes!!! Again, Mr. Paulino answered my MANY questions with patience and care. The eye doctor was also friendly and informative and I felt comfortable and informed during the entire process. So no more trekking downtown because my NEW eye care spot is walking distance from my crib, too. UPDATE So today I received a phone call that my glasses were ready. Again, since the location is so close I decided to go pick them up ASAP. Upon entering the door of the location, imagine my surprise when Mr. Paulino greeted me with, "Hello Mr. Miles, welcome back!" Who remembers names these days, especially in service? The glasses were to my satisfaction and function. I really hope the location survives and thrives! ALL THUMBS UP

I've been going here for the past several years and had no issues! The staff is always helpful and…read morefriendly.

They are nice enough but they let another person who just walked intake my appointment time and…read moremade me wait? Super disrespectful. First time here - not a good vibe.

great frames, great service!…read more after a confidence-undermining false start (somehow the prescription for the first pair of glasses i received had been filled incorrectly -- in both eyes...), optician james h. took care to see that the replacement pair was correct and would be expedited *promptly*. while i was told this might mean a 7-day turnaround, in fact i received my new spex in less than 72 hours. impressive! even better: the glasses are terrific. well-priced and well-made. thank you, james h., and w-p morningside. am grateful for the way you defused an embarrassing situation professionally and thoughtfully!!

I went to get glasses for me and my daughter. We were attended to quickly. The sales rep was very…read morenice and not annoyed by my 6 year old wanting to try on all the glasses even though she already made her decision. Warby is always so nicely lit and clean. Never had any issues. They have great prices and I have yet to find an issue with their glasses or service.

The Cohen's Fashion Optical, Harlem-125th Street location never disappoints. I scheduled an…read moreappointment with Jackie; the staff were very polite and welcoming. Jonathan, Clinton, and Ruth took their time with my questions, and then I was seen by the optometrist- Dr. Rogers. He was precise and peaceful and made me feel extremely comfortable. God Bless- Dr. Rogers. He's very thorough and explains everything to a t. I got what I needed; the only gripe is that there was a limit of frames that was allotted to me as per my union. However, Clinton made it happen, and I'm happy.

My all day, distance glasses, the frame broke. I needed new glasses ASAP…read more I went to the W 125th St location in Harlem. Clean, and pleasant. The sales rep, I think her name was Janet or Janice. Very nice, with patience, as I explained my story. I had the prescription from August 2021, and they were able to fill it, with similar frames. This was on a Saturday, I was told my glasses would be ready by the end of the week. I went back on Thursday and spoke with Clifton. Also very nice and had patience with me. He said staff problems at the lab, my glasses would be late. I needed them right away, but, I understood. I mentioned did have the broken glasses with me, he asked for them. He popped the lenses out and put them in a very nice complimentary frame for me, so I had something till the new ones arrived. And he apologized for the delay. I picked the new ones up the following week. I highly recommend that location, I will use them again when needed.