Was sent to my address for leaking water line,come twice and still leaking,got paid and never…read morestopped the leak. This is 2.disabled people they took advantage of. 3 month warranty and said they won't be back as they come back to fix Josh's mistake. Never expected waterford people to be shady like these. ADA will be getting notified about your business taking advantage of disabled people. I have video of the day's y'all came out and clearly shows the leak still on as your workers left saying it was fixed . Shame on y'all.

This is the second time that my wife and I have secured the services of Mr. Rooter and could not be…read morehappier with their prompt attention to our needs. Their service, professionalism and technical expertise is second to none! We has a small hiccup during the drain clean-out process, but their technician, Josh, assured me they would take care of everything and leave us with a fully functional drain system. They came through as advertised and honored their word without trying to extract additional charges. I find it a bit difficult to find businesses with this level of integrity these days and am extremely happy that this is the company I chose to call for our home needs. Big thanks to the crew at Mr. Rooter!

My husband can fix most of our plumbing issues, but on a Sunday evening, we had a problem with our…read moreplumbing backing up into our basement drain. After calling an emergency plumber, they found that the issue was tree roots busting through our pipes and that their 100 ft snake could not clear them. We were told it would be pretty expensive to fix and they talked about a "sectional" and anywhere from $750 to $900 for that. My husband called Rivertown the next morning, desperate. They came out quickly and were able to clear the "2 small root balls" going about 85 feet in with their snake. It didn't take long at all, and they saved us money not needing to use more than the snake. The men very very nice and great at their jobs. Thank you guys! I hope we don't need a plumber again anytime soon, but we wouldn't hesitate to call you again with future plumbing issues.

They are the best around I would not call anyone else ever very fair price they do it right the…read morefirst time very considerate and courteous very nice people

Completed the project fast and efficiently. Fare price for project…read more Response to request was same day

Our air conditioning went out on Saturday 7-20. By the time I was sure it wasn't simply frozen up…read morefrom constant running, it was evening. The next morning I called a few HVAC companies including Groggs and DNR. Both actually talked me out of having a serviceman come out that day, even though I was more than willing to pay for the additional weekend service charge. So after a horribly hot Sunday and Sunday night, Monday morning I calked both Groggs and DNR and was told they could not get to me that day. That really pissed me off because I could have had it fixed on Sunday but both companies all but said they didn't want to call out their weekend call technician. Let me say this, Groggs did send a technician out about 30 minutes after I called another company and they arrived. Maybe Groggs should have had the common sense to call and say someone was freed up early huh? I called Mountaineer Mechanical who had a technician out by approximately 1pm. They service technician, Jeremy checked out my HVAC unit and eventually determined the motor was hanging up, causing overheating. My motor and capacitor were both bad. What I liked was he just did not expect me to take his word for it, he showed me with his testing equipment that the capacitor was bad, and even though it was obvious the fan was hanging up, he made sure I saw it. He quickly changed out the Capacitor then quickly drive to his office and got a motor and was done by a little after 3PM. I was impressed with Jeremys knowledge, his speed and his willingness to help me understand all of the issues. I was so impressed I asked Jeremy to have their Salesman call me, I'm going to go ahead and use Mountaineer Mechanical and replace both my furnace and air conditioner now. So Groggs and DNR not only list an expensive service calk, they list the opportunity to replace an entire system for 10 to 12 thousand. No loss to me, but sucks for both of them. My advice to anyone needing service is to call the people that act like they at least give a damn about your business. I would recommend Mountaineer Mechanical to anyone.

Fast response, great prices and very professional workers. There quote for a new unit was exact and…read moretheir suggested product has saved us money on are heating and cooling bills since installed.

Do NOT call Griggs for HVAC repair! Sam Cogar showed up on…read morean emergency appointment on my furnace just hours before a week long winter storm hits. He gets my unit running in about 30 minutes. As soon as it starts he conducts a "safety check". Now he says he has to permanently shut down my furnace. Groggs will be happy to install a new one for me. $350 service call and NO HEAT EVER. WHAT? Sam adjusted the gas pressure switch so that the unit will not start said good luck. I went from being in a tight spot to being completely screwed!!!!! And Sam expected to get paid!!!!! Hahahaha BEWARE of Groogs and Sam Cogar!!!

My mother needed her hot water heater replaced and I called Home Hero after reading reviews. Josh…read morecame right over and gave me the options for repair and was very upfront about the costs(which were very good). I wish there were more honest businesses like this in the world today. The repair was efficient and was done in a manner to not disrupt my mother who has health issues.

Best in the business. Josh and Trey finished a large portion of my basement. taking their time…read moreand coming up with solutions they were able to add three inches two my ceiling height which was incredible. This put a huge burden on them having to customize a lot of the drop down ceiling framing material but it came out looking fantastic. During the process we had a shutoff valve leak and they noticed my shower floor was leaking and they were able to fix both keeping me from having costly repairs in the future. Prices were more than fair and probably most important is the fact that they were polite, professional and listened to my concerns during the entire project. If you are in the hunt for home renovations or just needing a small project completed look no further you have found the best in the business. Thanks again for a job well done guys.