This was our first time trying Insomnia Cookies. The inside was clean and we were greeted with a smile. I had the snickerdoodle and the fried ice cream classic. They were both really good. I love that the cookies were warm! The kids enjoyed their cookies as well. We will be back! read more

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Not that I lost any sleep over it, but I had never heard of this place. Want an alternative to Crumbl. Here it is. Your order cooked for you in minutes. Fairlife milk in the fridge, ice cream readily available to make a cookie sandwich. Everyone's welcome: midnight snackers, vegans, moms looking for alternates to cupcakes and cookie monsters. Not a place to gather but the manager was there to serve and made my first time there a success. read more

Insomnia Cookies - You can get cookies when? - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

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The service is okay! But the food is fantastic if you are looking for cookies that are classics with some cool flavors this is the place for you!! The ambiance of the place is great it smells so good in there and it feels very cozy especially at night! I have been a couple times this month and going soon!! read more

Insomnia Cookies - The flavors are; Double Chocolate Chunk Chocolate chip M and m Confetti Hot Fudge Sundae Filled M3GAN's Sugar Slay - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

Decided to give Insomnia Cookies a try. The cookies were warm and large. They were all good but I found the selection to be your typical flavors like chocolate chip, sugar cookie and peanut butter. In other words, nothing extravagant, unique or complicated. Usually when I spend a few bucks on a cookie I want it to be something I don't feel like I could have easily made at home. (I feel the same about some of the other big cookie company flavors.) My verdict is would I eat this cookie again if given to me? Yes. Would I like it? Yes. Would I seek out another Insomnia Cookie location? No. Would I buy this cookie over another big cookie company or ready-to-bake cookies from the grocery store? No. read more

Went at 5P on a Sunday, not busy but also not empty. Writing this review because I have never been more disappointed by the quality of cookies purchased. Taste, "okay" (compare to Kroger). Size of cookie.... 100% size of a Kroger cookie. Believe this is a location specific issue as the of cookie in no justifies the cost. Get 11 more cookies for a dollar more (in the dozen). Other locations are worth the $. read more

I love this store! the staff are amazing and very considerate, the assistant manager is so sweet. she's such a doll every time I visit. the cookies are always made fresh & to perfection, I couldn't ask for any better service. read more

The vegan options that I've tried here are really tasty: Birthday Cake, Chocolate Chunk and Double Chocolate Chunk. Looking forward to them adding a better variety though. Not a huge fan of the birthday cake but Babes and the kiddo like it. The chocolate chunk and double chocolate chunk are AMAZING!! I love the way the chocolate just melts in your mouth. I'll keep coming and hoping for more vegan options because they're on point. read more

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What could improve this location firing the rude managers especially the one I think that's an assistant manager. I get that you may not find purpose and value selling cookies but it's the job you chose. It's clearly helping you pay your bills so treat people kindly if you do not want give decent customer service then quit and go find a job where you don't have to interact with people. Negative energy is stored in food be warned. Do not buy from this Kennesaw location while those people are employed.. read more

On New Year's eve on my way home from picking up food for a party, I realized we didn't have any dessert. Luckily Insomnia Cookies was open around 8pm. The quaint cookie shop was not very busy when I first arrived but the place filled up quickly. The shop was very clean. This is a cashless establishment which I prefer because it saves time from people searching for exact change (like myself). Each transaction was fairly fast. It was my first time here so I ordered 2 to 3 of everything on the menu. I love that that they offer Gluten free vegan Cookies especially since I recently found out that I have a gluten intolerance. The young man who helped me made sure to put my gluten free and cupcake cookies in separate bags inside my box so I would be able to identify which Cookies they were. Ice-cream is not my thing but I think it's fitting for any Cookie shop to offer Ice-cream and Insomnia definitely does. My guest loved the cookies, not sure which was anyone's favorite because they were all gone before the end of the party. My favorite was the gluten free chocolate chip. Customer service was excellent. The cookies are delicious. I can't wait to come back. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

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I love their menu. I love their specials alerts via email. I love ordering from the app. I love the cookies...sized just right and never overcooked. I do love curbside pickup. They do fall apart when placed in the box hot, but that's okay. We like to tear off pieces to try more kinds than commit to just one or two cookies. They are all good - seriously! My favorites though are snickerdoodle while they're still warm but peanut butter after they cool off. I ask for the chocolate mint in a separate bag because the scent flavors the others, IMO. The negatives are a short delivery range and not the cutest place in design. I wish it was adorable and had cute tables where I could bring my kids or best friend for Instagrammable milk & cookies. The concept is great for the college kids...middle of the night cookie delivery while cramming for finals? Yes, please. But also really glad this wasn't a thing when I was in school. read more

Insomnia Cookies - Assorted Cookies - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

Exterior They're located in a VERY busy plaza with Mellow Mushroom and Wing Stop so if you go during a certain time of day, parking can be a real challenge. Interior Bright and well lit, but the location I visited didn't have one of those display cases that show all the cookies. Instead, they are kept behind the counter in some sort of warming trays and the you view PHOTOS of the cookies on a wall mounted backlit display board. And its mounted well above eye level. I mention this because this was kind of important later. Ease of ordering I mentioned earlier, you just walk up to the counter and pick your cookies based on photos on the display board. Pay at the register and they retrieve the cookies from under the counter, box them up and hand them to you. I did find their website a bit odd. For instance, most places like this will allow you to view all the locations in your state. This website is only searchable by zip code - and you can't indicate radius. I discovered this because before I tried them, I wanted to check to see if there was a location near (within an hour or two of) my hometown. The only way to do this was to put in various zip codes between Savannah GA and Jacksonville FL and I certainly don't know those zip codes. Lol. Customer Service Both employees were fine. Not over the top friendly. Not unfriendly. Just sort of blah. They seemed a bit tired, but they weren't impatient or anything. When I apologized for my indecisiveness and explained that it was my first time, it was met with silence. A lot of times people will make suggestions / tell you what the crowd pleaser are when it's your first time, I guess they don't do that here. Price / Value I thought the cookies were pretty pricey (factoring in size and quality). They are fairly small and thin. The chocolate does not taste like high end chocolate. Cookies are either 'classic' or 'deluxe.' Classics cost $2.65 per cookie or a half dozen for $14. Deluxe cookies are for $4.15 each or a half dozen for $15.25. Doubletree cookies (made the Christie Cookie Company) are my gold standard and these were nothing like Doubletree cookies. Food We got 1 peanut butter, 1 chocolate chocolate chip, 4 traditional chocolate chip and 1 blondie. The peanut butter was easily the best of the bunch. The chocolate chocolate chip was 'ok' and the traditional chocolate chip was too sweet. The blondie was awful. Hard, crumbly and stale. It also had a plethora of chocolate chunks. I've never had a blondie with chocolate in it. Blondies are typically called blondies because they're made with vanilla. They typically have nuts and everyone once in a while you'll run across one with butterscotch chips, but the chocolate chunks threw me for a loop. I would never had ordered this if I'd seen the actual blondie before it was boxed up. I was having a bad allergy day and my eyes were acting up, everything was a little blurry, so I was struggling to read the display board and I was starting to get a little anxious because there was a line forming behind us. I checked the website later and it turns out that the blondie is actually called the "Chocolate Chunk Blondie," so it was totally my fault. I saw the word 'blondie' and jumped in. Lol. Overall Overall, I can see why this place thrives. They're open late (hence their name) and near KSU's campus so I'm sure they get the munchie crowd. SO while they're not for me, I wish them the best. read more

The cookies here are absolutely addictive. It's like picking up a fresh batch of cookies from grandma's, straight out of the oven! And the cookie butter is incredible, so don't sleep on it! read more

Insomnia Cookies - Top left: deluxe s'more cookies, lower left: chocolate chip brownies, 4 on right are their regular sized cookies - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

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Absolutely chaotic in this store. We just waited 43 minutes for 1 cookie and 1 brookie. We never saw a manager and the front counter was being run by teenagers with no system in place. They were literally selling receipts down on the counter and pulling them at random. There were people waiting for 5 minutes with the same order as people that had been waiting 30 minutes receiving their orders. The best part was that a worker was getting off and filled up 2 boxes of cookies for herself while customers were still waiting. We were told 3 minutes for my daughter's brookie. It took 43. Never again. read more

Craving a late night dessert, so I decided to head over to Insomnia! I ordered online & ordered the 12 pack & selected the double chocolate chunk, chocolate chip, Macadamia Nut, M&M and Sugar Cookie! The cookies were fresh, but I'm not quite sure that they were completely done. Of course I couldn't wait to get home to try one! So, as soon as I got in the car, I picked up one of the sugar cookies and it legit fell apart, cause it was a bit too soft. I'm guessing it didn't have time to firm up, once it got out of the oven. Nonetheless the cookies were good, just need about 2 additional minutes to cool, so they keep their shape. Other than that, the staff was cool, but they didn't seem happy, chalkin that up to the late night hour, maayyyybe, the place was clean, however their display case was an eye sore, it looked like some cookies had rolled away lol. Meh, if I'm craving cookies at a strange hour again, I'll consider Insomnia. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

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These cookies are amazing. The staff was friendly. The new pumpkin cookie was fire. I really enjoyed it.

If anyone has seen the video that was posted on facebook, I strongly recommend that you ignore it. There will always be hate filled people looking to stir up trouble and try to get people fired. Especially if they're not the same race as them. I've never had a problem buying my cookies here and the employees have always been pleasant to me. The cookies are good and warm. I hope the managers and owners understand that there are asshole customers out there and that nothing will happen to the employee. Good luck to y'all and stay safe from the crazies! I'll be back soon for more cookies! read more

Food is very good. Pretty good selection of cookies. The food is reasonable in price the staff is friendly.

I ordered my cookies from this location via the app. The inside was clean and the employee created me upon my arrival. The cookies were tasty, no complaints! The only observation I would give feedback on is, the employees should wear gloves at all times, even if you are grabbing the cookies with a "cookie sheet". There are hanging cases of gloves conveniently near the register so they should be used every time a customer orders. read more

I was driving by and seen the cute sign but was so confused with the name insomnia and cookies being in the same sentence lol . I guess I'm late to trying this place out because I googled it and so many popped up. I love the set up where there's ice cream to tempt you to making a cookie sandwich. They have large cookies ,medium sized cookies,mini cookies, and vegan cookies to choose from. No matter what you choose they are fresh and good read more

Insomnia Cookies - 12 delicious cookies .. not all for me - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

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The cookie are very delicious. I really like the chocolate chunk, but I must admit, this place is quite pricey. When I went in, I did not feel welcomed and I was not greeted, but the cookies are very delicious read more

Top. Tier. Cookies. They always come warm, they are not too sweet, not too salty. I will say that you might need a glass of water because they are rich, but not in a bad way. Kind of expensive but a great treat after you finish an exam or need a little pick-me-up after a hard week of work. FAV COOKIE PLACE EVER read more

The cookies were good, of course. This was not my first time visiting. However, I ordered a cookie'wich from them. After seeing that it comes on a tiny plate, I asked the cashier for a box. She told me no. She said it was "store policy" and that she could not do it. We were taking our food to go. I am sure if we had ordered our items on doordash they would have came in boxes, so why not melting ice cream on tiny plates? The ice cream got all over my car and clothes on the way home. The cashier was adamant on no boxes for us. This was a terrible experience and I am very disappointed. read more

The cookies were great. The customer service not as much. The employee at the counter looked disinterested. I asked him a few questions it being my first time and he never lost his blank stare. He answered my questions, albeit with bored one liners. Is he an insomniac? Any who, I've tried a few gourmet cookies in my day and insomnia can keep up with the best of them. I took off 2 stars because the of the disinterested staff and the lack of signage stating "card only" for cookies. My total purchase was ~$2 but I couldn't pay cash. read more

Ordered through Uber Eats. They apparently only use Uber eats as a platform for people to place orders and then handle the delivery through a third party. Ordered cookies at 8:49pm. Their uber eats ordering page said delivery would 15-30 min. At 9:25 I logged in and it said "no update", call store. I call store, their voicemail says to contact Uber eats for uodates. I contact Uber eats automated support and it says that the restaurant handles delivery so contact them directly for updated delivery time. At 9:30pm I call the store and talk to a young girl who tells me that the food is ready and a delivery driver is taking it to me and I'll have it by 10:00pm. I live about 15-20 min away so I'm good. At 10:05pm NO COOKIES. I contact the store and the guy says that the food is in its way and will be at my house at 10:26pm. I explain the story and he says that the delivery is through Postmates so he can't see specifics. I told him it had been almost 2 hours and he tells me that their system is showing the order was received at 9:39pm so everything is right on time. I told him I talked to the girl at 9:30pm and he got confused. I told him to cancel my order and he said that I had to cancel it through Uber eats. I called Uber eats and canceled it and got my money back. They informed me that the store didn't want to use their drivers and wants to handle delivery personally. I was sad about not getting my cookies... oh yeah. It's now 10:40pm and my cookies arrived. I am not eating my free cookies while leaving this review. They need to find one company and use them for delivery. This was crazy! read more

Nice and friendly customer service. The cookies are simply delicious. It's nice to find a place where you can get a classic oatmeal cookie, sugar, cookie, etc. Without having to have a lot of sweet icing slept all over it. The prices are a little steep, but well worth it. read more

Order a cake online over 24 hrs before. I showed up at pickup time and they completely didn't do it. I waited over an hour. Took no responsibility and thenI give the cake to my husband about 3 hours later and it was freaking RAW in the middle. Was absolutely freaking disgusting! Better cakes at publix or great American cookie. read more

Nothing ruins good food like terrible customer service. If you can't accommodate your customer, at least offer a temporary solution. Try, "Hey, we're so sorry that your order isn't ready yet. Why don't you enjoy this complimentary cookie/drink/cone/discount while we get your order ready." That would have been better than the blank, obdurate stare I received when I went to pickup my order. read more

Great service and delicious cookies and I definitely recommend this place to others I love going to insomnia at night I feel like it's the best time to go read more

While the cookie was delicious, I paid extra to have them individually wrapped. I thought it would be more than this. The company should invest in stickers to fold over the paper and keep it closed. Even better if the stickers had the flavor on them so there's not someone's random handwriting. read more

Insomnia Cookies - a bag of cookies - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

Ordered 8 cookies on Uber eats, received a call 1 hour after they were to be delivered that they were out of some of our order and they would like to know what we wanted as a replacement. Waited another 45 minutes and called the store and was advised our order was out for delivery. It has now been 30 minutes after the second phone call and the order has never shown up. Don't order from this location as you will never get your order and customer service is terrible. We are now out $32 for nothing. read more

When everything else goes wrong, there's nothing like a warm cookie to make things right! I got a 4+4 delivered to my hotel, and every cookie was deeeelicious! read more

I take it that businesses have to take precautions due to Covid like for instance limit the amount of people that can be in your store at the time. Well put a sign on the door stating how many people can be at your store at the time. Don't yell at your customers "You have to wait outside !!!". Also have a freaking sign also stating that you need to pay with card and not cash. Its really annoying. In addition my nephew is a Senior in HS. Insomnia is having a promotion where HS Seniors get a box of 6 cookies for free. The employee he spoke to had no idea what my nephew was talking about and laughed at him while they were two other people in the store. It wasn't until another employee came to "save the day" that my nephew was able to get his free cookies. TRAIN YOUR PEOPLE BETTER!!! Now the positive... those cookies were great!!!! Awesome!!! I would give you five stars but due to the horrible and nauseating customer service your employees have towards your customers I can only give you one star, and I'm being generous. read more

Was closed at 11:30am on a Friday. Also was out of chocolate chip, and snickerdoodles at 11:45am the previous time I went there.

On google maps, it says this establishment is open until 3am. I went to the store and pulled up to a lit-up "OPEN" sign and the employee tells me they're closed. What if I was suicidal? read more

I was greeted with "you got a mask bro?" Which I put on quickly while two guys stand behind the counter with folded arms. I wanted a cookie cake for my wife's birthday. They said I should have been there yesterday now it will take an hour to make. Needless to say I left without a cake and won't be back due to the poor customer service. I have no clue how their cookies taste. read more

Very quick service and nice workers. Every time I go in it smells amazing. I wish the store was bigger honestly.

So today Sunday March 5th I just left insomnia cookies there was a young lady getting ice cream taking a little longer then normal. So the manager came out the back to help me. I am a novice to insomnia cookies. I normally only get either a peanut butter cookie or chocolate chip cookie. I wanted to try something different today so I had questions about what a dipper was and what flavors it comes in as it's not listed anywhere. As well as the new Brownies I wanted to know What the different flavor of Brownies consist of? The manager in return rolled her eyes and had an attitude about my questions which were valid general questions because there were no pictures of them and no descriptions. So when she prepared the cookies she put them all in a single box. I got two peanut butter cookies, a brookie, and little dippers. She put all the chocolate stuff on top of the peanut butter cookies. I ask a question and her response was I already touched them so she can't return them. Which was not what I was asking. She could have suggested putting a wax sheet or something. I did offer to buy two more peanut butter cookies, but she gave them to me, but it wasn't about the money is totally the principal. So if she's the manager and those are her employees, know that you're not gonna get the greatest customer service. You may get a good cookie depending on if the warmers working tonight. as I was walking out the door, I can hear the manager speaking to Customer saying I was not rolling my eyes. Mind you if I wanted to pay $17 for dessert I could've gone and got a cake from somewhere but I chose to come in and spend my money with you so I shouldn't receive an attitude. I understand that this is near a university that my son attends that I'm paying for But mind you you shouldn't have an attitude because I'm asking valid questions about the product that you're selling that's the problem with a lot of these establishments it has gotten worse since Covid and post Covid, read more

Service was very poor. No one spoke to greet customers when walked up to the counter, only talked to each other. We had to just say what we wanted and again, no response. Cookies were warm, but definitely not done and tasted like refrigerated cookie dough. Definitely won't be back. Hard pass! read more

Listen! These cookies were soft, warm and flavorful. My daughter and I tried the peanut butter (our favorite), double chocolate and snickerdoodle. I was a little hesitant going at 7pm thinking the cookies might be old, but I was pleasantly surprised! Found a new spot! Pray for my wallet and waist! Lol. read more

Great cookies and fast service. I wish I had brought more money so I could try more flavors