The cookies are great no question about that. But the customer service is consistently disappointing. I've had multiple experiences where I call ahead to ask if cookies are available, and I'm told, "Yes, we have all flavors." Then I get there, and they tell me they're out or only have a few left. That's extremely frustrating, especially when I called specifically to avoid that situation. It's the lack of communication and care that gets me. I really want to love this place, but the inconsistency is hard to ignore. If they could tighten up the service, this spot would be a 10/10. read more

Insomnia cookie is always a go. While in Miami I decided to buy a few cookies. The establishment was clean and the employees were nice and helpful. read more

Placed an order through Uber Eats. Probably around 4: 30 pm. Finally cancelled for full refund at about 6: 30. Funny thing is, the Uber Eats app kept saying order was on the way. They never even put the order together. It was probably less than a 10 minute drive. They were getting a good tip too. Would not recommend read more

I try to make a stop here every time I'm in South Beach. Out of all the cookie places I've ever tried, and there's a lot that's been popping up, Insomnia Cookies is still the OG. Their cookies are the freshest and the meltiest. Great for late night after-party snacking or dessert any time of the day! When I went recently, the young lady at the counter didn't seem to want to be there for some reason, but we all have those days at work. Lol She wasn't rude though and I never had a bad experience with the service. read more

Sadness cookies ever tasted. They where hard and tasted like they have been sitting there all day. read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

I ordered for delivery and waited at my door for two hours, but the order was never delivered even though the store is only a few miles away. Very disappointing read more

After a day at the beach we wanted to bring some cookies back to the hotel. We passed by this store so we stopped in: small but the employee was nice and said the cookies would be out hot and fresh: What we swallowed: *CHOCOLATE PEANUT BUTTER CUP: First let me start off by saying we each got to choose one cookie but my hubby loved these so much that I gave him the other half of mine, yep, they were THAT good. *OATMEAL CHOCOLATE WALNUT: I like a bit of nuts in my cookies and walnuts are a second fav to praline but this was just yummy yummy. A rich, thick, chewy cookie.. delicious. *CONFETTI: Confetti is fun. A sugar cookie with confetti and white chocolate chips. It was good and the girls were happy. Warm, delicious cookies. These were bomb. Get some. read more

Insomnia Cookies - Peanut butter cup, oatmeal chocolate walnut, confetti - Desserts Near Me - Miami Beach, Florida

Super good cookies. Warm and flavorful. We ordered four I think and got six! The mint chocolate chip was a standout, as was the red velvet. Quality, Quantity and Price point. All positive. read more

Best Cookies customer service through the roof. Shout out the boys. Great customer service clean establishment. Best insomnia I've ever been to you. Gotta check it out if you're on the beach. read more

These cookies were incredibly fresh and a huge hit. Solid selection which made it difficult to choose, wanted to pick them all! Warm, fresh, great service! Was grabbing some cookies to drop off at Mt. Sinai and Insomnia came in clutch. read more

Insomnia Cookies - Bomb! - Desserts Near Me - Miami Beach, Florida

I've wanted to stop by Insomnia Cookies for a while, mainly because I've been on their mailing list for so long without getting anything from here haha. So National Cookie Day was a great excuse to go, although I mistook the promotional emails for their giving a free cookie away for the weekend instead of only on that day. No problem, I went with a Classic cookie and a Deluxe cookie to buy. The problem actually was that there was only one guy working who was filling boxes with cookie orders while, for some reason, a woman stood and watched him work. Was he being evaluated? Was she in training? Couldn't she have helped? Because it took 10 minutes of standing at the counter for me to be acknowledged while I watched the guy fill box after box and hand an order to people sitting at the only seating area, which was the window counter. When the staffer finally greeted me and asked for my order (and informed me that the National Cookie Day promotion ended), he inputted the order into the computer and left me to pay while he went again into the back and went back and forth, filling more orders. The credit card processing timed out, and he asked me to insert my card to redo the transaction, or so it looked. I told him I just got two notifications of the same charge on my credit card, so I was charged twice for the order. He said he would cancel the duplicate charge and proceeded to spend 15 minutes on the phone with someone to figure out how to do it. In that time, I saw a couple waiting to order behind me leave, then come back, hoping to order. The staffer told me the charges were removed and gave me two short transaction receipts. He filled my box with my two cookies, and I was on my way. The problem is that the two transaction receipts I got from him showed that two cards that aren't mine had charges canceled. One was for a MasterCard, and one was for a Visa card. I used an American Express card to make my purchase. Now I have two transactions of the same amount from Insomnia Cookies on my card that I have to dispute. The cookies weren't even worth this hassle and waiting. You can tell from my photo that the Classic cookie is much smaller than the Deluxe cookie, and for a dollar more, you're much better off getting a Deluxe cookie. I heated them for 10 seconds in the microwave since they were cold, and the Chocolate Peanut Butter Cup cookie became incredibly greasy and mushy. This goes to show how much butter/shortening they use in the cookies. The White Chocolate Macadamia was as expected, maybe could have used more white chocolate. The Chocolate Peanut Butter Cup Cookie was nice where the peanut butter cup pieces were, but again, I had to scoop up the cookie because the batter was falling apart. I threw out half it, and I never throw cookies away, so it was a downer. I'm disappointed because I'd been looking forward to trying Insomnia Cookies, and the experience at the store and the quality of the cookies were not expected at all. I may consider going back there for another chance once I get the duplicate card charges removed. read more

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Let me start off by saying this review is based solely on my opinion and my opinion alone! The cookies were delicious and fresh, another couple in our party ordered a ice cream sandwich which looked delicious so I may try it one day I would definitely return and recommend this establishment, the only thing wrong was: 1. They only had one option of deluxe cookies and that was salted caramel. read more

One of the best fresh cookie places out there. The double chocolate cookie is my favorite. They are baked when you order them. You can order online or just walk. Price is fair. Customer service is good. read more

I am convinced that these are the best cookies. Ever since I tried these cookies I haven't been back to crumbl. Try them, you won't regret it read more

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In short: no frills cookie joint serving up damn good cookies I take my cookies very seriously... a good chocolate chip cookie makes its way into my tummy multiple times a week. This place has a variety of basic cookies that they do well. No crazy toppings... just good cookies (Tbh some of those crazy topping places have a crappy base cookie ). The classic chocolate chip here is good but the double chocolate mint took my breathe away. The perfect balance of chocolate and mint... it was like a Girl Scout thin mint on steroids!! Prices are decent for what you get. I will be back when in the area. read more

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Miami Beach staple cookie place. Very small place but they sell pretty tasty cookies. ( served warm ). ( the cookies are BIG!!! ). Definitely a friendly staff, talkative and attentive. Cons: they take kind of long sometimes and They've also gotten my order wrong a few times but nothing over the top. ( always check ). Favorite cookies: **chocolate chunk** - rich, buttery vanilla cookie filled up up milk chocolate chunks. ( warm, soft and full of chocolate). ** White Chocolate Macadamia ** - A coconut cookie with bits of macadamia nut and creamy white chocolate chips. Good thing about them is that they are open till pretty late incase you have one of those late night cookie cravings. Well recommended!!!! read more

Insomnia Cookies - Chocolate Chunk Cookie - Desserts Near Me - Miami Beach, Florida

I can't recommend these cookies enough. They are always perfectly baked, warm, and delicious!! Their service is wonderful, always attentive and friendly. The chocolate chocolate chunk has to be my favorite cookie ever! read more

The cookies were obviously the center piece and they were great, just not 5 star unforgettable best-ever can't miss it great. We ordered cookie and ice cream sandwiches. The cookies (great) but the ice cream was just ordinary super-market tasting ice cream. To make gourmet style cookies and pair them up with "basic" ice cream didn't make sense. The place was also tiny, only 2 stools (COVID protocol??) and zero benches or seats outside. Service was 5 stars, very friendly and super quick. Taste was as expected, just didn't blow me away or make me want to run out and tell all my friends. I wouldn't return. read more

Cookies are very good and not too sweet. The server is very friendly and helpful. This is a must try place if u want a good tasting cookies.

Did somebody say #cookies @insomniacookies by far has some of the best tasting cookies you could ever eat. First time I had Insomnia Cookies I was visiting my best friend in Philly. And man am I so happy she introduced me to them. You have a variety of cookies to choose from, our favorite are the sugar and chocolate chunk, but the best part is they are served straight from a warming oven. This allows the cookies to melt in your mouth, literally. Unfortunately for all my Broward folks, this place is wayyyy on South Beach ‍ but if you're ever down there, give them a shout. You won't be disappointed read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

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First I'm going to say the service was very unhappy here. Did not catch a welcoming feeling even though it was National cookie day (which wasn't advertised or spoken about and I had to ask if there was any sort of deal). We got a 12 cookie pack and I'll say the white macadamia is better than the m&m classic. My girl killed all the vegan ones so I'm assuming they were good lol. read more

Love the idea of this place. I have a serious tooth and am always on the lookout for a new dessert place to try. I love that the cookies come in a small pizza box or at least that was the case for the half-dozen. I ordered a few different ones to try and I enjoyed most of them but there was an ingredient, not sure what, that showed up in a couple that just didn't do it for me. I appreciate being able to get a pint of ice cream with my cookies as ice cream makes everything better. I'll be back! read more

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This used to be my go to for multiple orders for my guests at my hotel and staff. However, after ordering today, I will not be returning to this location or ordering from here again. I placed an order and an hour and a half later, I'm still waiting for it to arrive. I checked the tracking number just to see that the tracker continuously states that my order of 6 cookies was still "baking". After finally getting a hold of someone at the store, I was spoken to in the most unprofessional manner. The delivery time quoted was 20-30 minutes, not over 1.5 hours. The individual on the phone met me with attitude and let me know my order already left. Her extreme lack of concern or empathy when I asked to cancel the order was off putting. She stated there was nothing she could do and I would have to cancel the order myself (had the option been available, I would not have called). It's a shame that service has declined over the years, especially for something as simple as a cookie shop. Update 1/3: I received a text message 2 hours late saying the order arrived but it never did. (Address and phone number were correct). read more

Insomnia Cookies - I called 15 mins ago & the person on the phone said it already left. This message just came in saying it left the shop. - Desserts Near Me - Miami Beach, Florida

Customer service experience made me realize that this was NOT A NECESSARY PURCHASE. Customer service should be prioritized when running a business based on WANTS and not needs. read more

Customer service was so AWESOME!! My wife and I were there 2/21 at 510pm. The nice lady working the counter was extremely patient and helpful! Wife ordered a Cookie 'wich with salted caramel and I got a brownie, a double chocolate chunk cookie, and a triple chocolate cookie. ALL were AMAZING!! Prob hit that place one more time before heading back to sactown. read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

Late night cookie spot!!!! Arriving at 1 in the morning and there was a long line with only one man working the counter it moved pretty quickly. There is cookies and ice cream available ranging from sugar to double chocolate. I ordered a double chocolate chunk cookie and a double chocolate mint with strawberry cheesecake Ice cream. They heat the cookie up so that it is warm before putting the ice cream on top. Overall a great place for a late night treat. Prices were typical of a cookie spot. read more

Insomnia Cookies - Double Chocolate Chunk Double Chocolate Mint Ice Cream - Desserts Near Me - Miami Beach, Florida

Wan needs a raise! Very welcoming and attentive. Open late, yummy cookies, chill ambiance :) read more

i loooove insomnia.. have it, may as well eat it!! good thing it's too far away on those sleepless nights.. also, i hate south beach, but was in the neighborhood so may as well take advantage.. first discovered ic in (appropriately) philadelphia back in 2013.. a freshly baked cookie ice cream sandwich in a drunken 1am school night stupor?? you own me!! cookie ice cream sandwiches are the way.. back in college at the local chain gas station /junk food haunt (there will never be another cheese-bread like theirs.. they can't even do it anymore) there was an ice cream sandwich called the 'big ed..' best frozen cookie ice cream sandwich to ever come out of a gas station freezer!! well this is the fresh version.. pick your cookie, pick your ice cream, and GO FOR IT!! ok so i didn't go for the ice cream tonight.. i got a snickerdoodle (oh the delicious simplicity), peanut butter chip (because PEANUT BUTTER), and chocolate chunk straight from the oven!! so warm and gooey.. aaauuuggghhhhhhh.. what started out as a monstrously crappy night in south beach turned into a delicious night in south beach.. thanks, insomnia!! read more

Insomnia Cookies - snickerdoodle, peanut butter chip, and FRESH FROM THE OVEN chocolate chunk!! - Desserts Near Me - Miami Beach, Florida

Great cookies with delicious flavor!! Peanut butter cup cookies are soooo good! This place also offered ice cream & ice cream cookie sandwiches! Small area to order. No indoor seating. read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

Closed early and stated they had no cookies or ice cream available. Clearly wanted to close early and in a populated area where several people were walking up well before closing. read more

Safe yourself some money, the idea of this place is cool but the execution is poor. We went to dine right next door and came here for a quick dessert and were quickly enchanted with the chunky looking cookies they had on display. What you get however is no better than a McDonald's 3 for $1 cookies. We got it with ice cream and the edges of the cookie were really hard and crunchy which was not the soft gooey goodness we were hoping for. The guy that helped us was cool but their product was not worth our hard earned dough(no pun intended). read more

Insomnia Cookies - Cookie with ice cream - Desserts Near Me - Miami Beach, Florida

I heard so much about Insomnia cookies so I knew I had to try it when I saw their store in South Beach, Miami. I decided to go with the classic with M&Ms and it was served very fresh and very hot. I took one bite and it was a delicious, savory, melt in your mouth taste with a perfect texture. Really good cookie. I would definitely recommend. It's a bit pricey at $2 a cookie but it's a nice treat every so often. read more

Terrifying experience in this store. The woman working in the back was screaming profanities at someone while knocking all the supplies on the floor and smashing things onto the floor. The poor guys working didn't even flinch as things flew past their heads... obviously they were used to this. The customers on the other hand were either running out the door or instagramming the action. The worst part... she was picking everything up off the dirty floor, re-stacking it for people to eat off of. So nasty. read more

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If you're looking for a big cookie to dip in your milk or ice cream this is the perfect place to go! if you're into mouth watering gooey soft type of cookies, STOP BY HERE. The employees there are super fun and always polite and sometimes will give you a discount card for your next trip! read more

Found this nice little shop on yelp. I needed some Desert. This place is so cool. I chose my cookie and they made me a nice fresh ice cream cookie. They warmed my cookies and it was amazing. I got peanut butter cookies and cookies & cream ice cream. It was really really delish. They're open late and that was excellent for my late night desert craving! The young men who helped me were really nice, great customer service. read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

Delicious cookies delivered to your door. Delightful. Warm. Fresh baked cookies. I get them delivered on Uber east. Consistent favorite when craving some dessert. read more

I've heard great things about insomnia cookies and when I was in the area finally stopped by. They didn't disappoint. They were made to order. With Covid we placed a mobile pick up order around 11:30pm. The cookies were ready in about 20 minutes and they were still warm from the oven. We got a variety but my personal favorites were the chocolate chip and the snickerdoodle. I'll definitely go back again when in the area. read more

Insomnia Cookies - Desserts Near Me - Miami Beach, Florida

I saw this place while walking on washington Avenue during my last visit here in June and decided to check it out this visit. I had a sweet tooth so it was the perfect opportunity to try it out. Love the concept of creating sandwiches using cookies and ice cream. It definitely quenched my sweet tooth right away. Although my concoction was very sweet, it was delicious. I couldn't eat it all so I saved the cookies for later and ate the ice cream from beneath the cookies. I had the peanut butter cookie and chocolate chip cookie with butter pecan ice cream in the middle. They were out of the double chocolate chip which is my absolute favorite. read more

Where does one go when craving dessert in South Beach at 1 am? Insomnia Cookies! Where does one go when craving warm cookies ice cream sandwich? Insomnia Cookies! Small, very basic shop. The employee looked like he'd rather be someplace else, but he got the job done so I can't really complain. There's quite a variety in terms of cookie type (double chocolate, chocolate chip, s'mores) and ice cream flavors (cookie dough, butter pecan, chocolate, strawberry cheesecake). I went with 2 scoops of chocolate ice cream between warm chocolate chip cookies. Heaven! Everything just melts in your mouth and it's as if all my worries disappeared for one quick minute. They also deliver, but I'd definitely check them out! You won't be disappointed. read more

Insomnia Cookies - Don't mind if I do. - Desserts Near Me - Miami Beach, Florida

I loved seeing that they offered vegan options! Won was so friendly and helpful. I appreciated how charismatic he was and he definitely added to the positive experience I had here! read more