I was lucky to snag a front row parking spot in a 10-minute loading zone, so I could quickly run inside. There was no line when I entered, and the girl at the register was very helpful in making decisions about what cookies to try. I got the cookies and cream and double chocolate chunk cookies, both of which were warm, soft, and sweet. The inside of the shop is connected to a larger building, but it was quiet and empty when I went on a Tuesday around 6:30pm. read more

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Just what my sweet tooth needed. I got the vegan birthday cookie + sugar cookie, and also the cookies and cream cookie (my favorite out of the three) it was warm perfectly chewy and just slightly crunchy on the edges. I WISH they had vegan ice cream! Even a standard vegan vanilla bean! PLEASE! Think about use dairy intolerant people! And the vegans read more

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Got two scoops for $6. Totally not worth $2. Nope. Never again. Tiny and not even that great.

Amazingly fresh cookies! Great prices and delicious flavors Nicholas was super friendly and made selecting cookies quick easy. Store was clean read more

Ah, Insomnia Cookies. There's definitely a nostalgia factor for me. When I was in college, Insomnia Cookies was on campus. It was always tough to resist a late-night snack. To my surprise, as I walked to PHX Arena, I stumbled upon Insomnia Cookies. While I didn't have time to make a pitstop as my event was starting soon, you know what happened. I stopped by after the show. Service (4/5): Service isn't a big part of the experience. You order at the counter, you get your order right there, and you can either dine in or take it to go. Quick and easy. Ambiance (3.5/5): This location has a modern look to it and a decent amount of seating, both inside and on the small patio. The cookie shop is attached to a skyscraper, so you can also sit inside the building if you would prefer (which is what I did). Drinks (N/A): Cookies only for me on this visit. Food (3/5): To my surprise, Insomnia Cookies has expanded its offerings since I was in college. They have more cookies, and they even have ice cream. Since it was relatively late, I kept it simple: I went with the triple chocolate chip specialty cookie. If you order a specialty cookie, that means it's going to be a bit more expensive. And their cookies aren't cheap. But they are served warm, which is always next level when we're talking cookies. Here was the problem. The ends of the cookie were overcooked. So instead of that perfect soft chewiness and melted action you get on a perfectly baked cookie, this one was hard on the outside. The interior was still good, but some of the cookie wasn't up to standard. Which, for a business like this, is clutch. Maybe how the cookies are baked is a wild card, but nonetheless, it is tough to say no to warm cookies. read more

Insomnia Cookies - Desserts Near Me - Phoenix, Arizona

This was my first stop into Insomnia and we really enjoyed it! Would I say the best cookies ever..no but they were really good and priced great. I was hoping to try their 3 limited time flavors but they were out of all 3. Bummer!! I went with the deluxe 4 pack where you can mix cookie and brownie flavors. Our favorite was the chocolate chip brownie and salted caramel deluxe cookie. They were served warm as well. I would definitely stop in again if I have a sweet tooth! read more

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Convenient little dessert spot if you are in the area. The prices are higher than needed and the staff are very short with customers. The establishment has a cold feel to it making customers want to take their treats and hurry away. read more

Stopped by after jury duty to try the vegan cotton candy ice cream that's is pictured on the app and the vegan fried ice cream cookie. They did not no longer had the ice cream but the cookie was available. The counter person was kind in telling my options and I got some fresh baked cookies to go. This is a great cookie spot that is definitely needed in downtown Phoenix read more

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The Cookie Monster got to my cookie before the picture!! This cookie was so good! Not too overly sweet which is hard to find sometimes. I never liked crumbl cookies for that reason. There's a nice selection to choose from and between the m&m cookie and the confetti cookie, I opted in on the confetti. I had no regrets! Crispy edges and warm center. Perfect way to top off my dinner. The cashier was suggestive and very patient. The group before us took soo long to order, kept changing their order and ran in circles with him and he stayed calm and collected. Kudos to you! The shop has a small sitting area and your choice of drinks in a separate fridge. They are open late which is awesome! read more

Insomnia Cookies - Confetti Deluxe - Desserts Near Me - Phoenix, Arizona

First time here and it was great! Cute little spot with mostly outdoor seating. We ended up ordering a brookie with ice cream and it was a good mixture especially with the fresh, warm brookie! read more

Insomnia Cookies - Desserts Near Me - Phoenix, Arizona

I absolutely love this location! The cookies are always so moist and fresh. I am always welcomed and greeted by an employee. The location is very clean. 10/10 recommend this location! PS MY FAVORITE COOKIE IS THE CONFETTI DELUXE read more

Insomnia Cookies - Best cookie ever! - Desserts Near Me - Phoenix, Arizona

I placed an order at 5:45 PM and it didn't arrive until 7:35 PM -- nearly 2 hours later. After waiting an hour, I called to ask what was going on and was told, "There is construction nearby," which honestly sounded like a bogus excuse. I explained that my last order with Insomnia Cookies took hours and was eventually canceled, and now I was dealing with another terrible experience. The person on the phone claimed to be the manager, but instead of offering a solution, she just said "sorry." She told me she'd call me back in 20 minutes after "working on my order" -- but of course, never did. On top of that, these cookies are wildly overpriced. A dozen runs about $40, and that's with an $8 promotion bringing it down to $30. That's insane for what you get, especially when the service is this bad. The delivery system is a mess too. This location uses their own drivers, but if they don't have one available, they scramble to find someone through DoorDash -- which means super long waits. Every place I've ordered from that uses this setup has been painfully slow, and Insomnia Cookies is no exception. Bottom line: Long waits, overpriced cookies, and horrible customer service. Won't be ordering from here again. read more

The entrance was a little confusing since what appeared to be their main door was locked but another entrance leading into a lobby area with a second entrance for them was open. Other than that the employees were kind and quick. And we love their cookies, they were tasty and warm as usual. Coming here always reminds us of living in NC and making a late night trip for cookies after a day at the beach so the nostalgia might make us a little bias but we'll definitely keep coming back here. read more

Insomnia Cookies - Desserts Near Me - Phoenix, Arizona

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This place was good. I got the ice cream on a deluxe cookie. The cookie was a s'mores cookie with the cookie dough ice cream. The cashier was nice but it was only them and it was busy. There was only outdoor seating but it was hot out so that wasn't an option. This location was in a building and there was seating in that lobby. read more

Insomnia Cookies - S'more cookie with cookie dough ice cream. - Desserts Near Me - Phoenix, Arizona

We were having a day out downtown & decided to order cookies as treat via Ubereats pickup on Sat Jun 1st before 5p. We were confused right away because the door outside was locked & the sign was not on. We were thinking Insomnia was closed but saw a person walk out w/ cookies through another entrance. We found the building to the entrance of Insomnia, placed our order via the Ubereats app & went inside to pickup our order. I noticed right away this location is very small because all you see when you walk will be the menu, ice cream, register & seating area. We have been to their other location in Milwaukee, WI which is bigger & cookies are on display as well as the ice cream selections. Once we walked in; the employee came out from the back & grabbed our order. Our cookies were so delicious. A tip to make sure the open sign is lit up & also have a sign on outside of the door if it's locked so customers are aware to go to the other entrance. read more

Insomnia Cookies - Desserts Near Me - Phoenix, Arizona

For that late night sweet cravings, these are the perfect choice! The cookies are freshly baked and were still warm and the chocolate chunks were very gooey. If that sounds like your perfect kind of cookie, then you won't really have a wrong flavor choice. It is a small ish location with a small team and they did such an amazing job because it was a busy post-concert rush and they were bombarded with orders but they did it so well I was very impressed by them. I also got some scoops of ice cream because honestly, the cookies are just perfect for them! read more

Insomnia Cookies - Super 6: Chocolate Chunk Brookie, White Chocolate Macadamia, Double Chocolate Chunk, Classic with M&M'S, (2) Chocolate Chunk - Desserts Near Me - Phoenix, Arizona

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The cookies are delicious and warm!!!! The staff was very polite and the price was just right! read more

Insomnia Cookies - Double chocolate chip me please!!! - Desserts Near Me - Phoenix, Arizona

Pros: -amazing cookies!!! So soft, better to eat when warm -small little cookie shop, it was very clean. -located in the city area in Phoenix (walking distance from everything) -cookies are huge! -they also sell ice cream and brownies there. Cons: -HORRIBLE customer service!!! Especially their manager on duty that night. Her name is Ari. If you ever get to interact with her, be careful "she's always right" and will ARGUE with you. -they tend to rip you off, even if you paid for the product. (Never gave us the cookies we bought, then said we did get it... um we did not get it at all!) -all payments made with cash. If the general manager of the store is reading this, i truly think your store needs customer service classes or tips. We didn't appreciate the way Ari came off on us that day. It wasn't our fault at all that she was basically rushing us to order (maybe she was overwhelmed that we didn't know what we wanted.) this was our first time to Insomnia and didn't get a great experience at all! Mind you, we were really excited to try these cookies because we don't have it where we are from! Ari, if you don't like your position there then maybe you need to look for another job that makes you happy. Even your co worker looked a little scared of you. read more

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the thing is... we give almost every business five stars. and this place is good. but at the same time we went through a lot to get these cookies and they were really messy. is still good! but would have appreciated some more love and care when making my 17 dollar cookie. read more

Burnt awful cookies!!! 25.00 for 6 pack inedible cookies. I would strongly recommend you go elsewhere. I also called the store and they said sorry to hear that! This place should be shut down permanently!!! read more

Insomnia Cookies - Burnt over priced cookies!! - Desserts Near Me - Phoenix, Arizona

I came in with a friend on a Sunday night, around 10PM after a Sunset game. The gal working behind the counter jumped from behind the counter & told my friend & I if we were there for carry out there was nothing available. I am genuinely confused. I get it, it was a Sunday. However, the name of the company is Insomnia Cookies & has late hours. It was after a Suns game. How are you out of cookies? It would be one thing if she said, "we're out but baking more," I could have understood but to come flying from behind the counter & say there is nothing is something entirely different. I will also say it really left a bad taste in my friends mouth as this was her first experience with this company & I had spent time talking about how wonderful the cookies were. Seriously disappointed read more

Insomnia Cookies was ok; I had heard about them before and wanted to give it a try. I came here a little before 10:00 PM so it was nice that they were open late. They were sold out of one of their limited time flavors so I got one of their classic cookies. It was warm but tasted very mediocre. They get one star for being open late, but 2 stars for the taste read more

I ordered a six pack from UberEats...I picked six different cookies, and they had good flavors, but they were all piled on top of each other with no paper in between, so every cookie tasted like at least 2 others?!? Don't be so cheap that you can't even separate them. Also, they were all flat like pancakes. I won't be ordering again. read more

Firstly, the location: super convenient and easy to get to (and very dangerous as it's close to work!) The place is spotless and well put together, albeit small. It isn't somewhere you'd want to spend a lot of time but it's okay for what it is. Everything I've had here, from the caramel pecan ice cream to the fresh baked cookies has been divine. I had the peach cheesecake ice cream today and it blew my mind. The service kinda leaves some room for improvement, hence the 4 stars instead of 5. It isn't horrible, but I've never felt really welcomed in. Usually, it feels like I'm interrupting the workers there. All in all, I'd give them a try. The prices are decent and the desserts are worth the calories. read more

Good fresh hot cookies, and brownies with ice cream, or not. Great downtown location by/in CityScape.

Long wait just to get a cookie with a hair on it.. and the chick at the counter was rude af when I told her the cookie had a hair she was trying to argue saying well which one did you want?? I said huh..? It has a HAIR and she was like oh I thought you were saying I gave you the wrong one. So many people waiting. She took the box to the back and pretty sure she just took the hair off and gave it back to me with a free one The ones without a hair were good but ehh. read more

I haven't had Insomnia Cookies since undergrad and was craving them out of nostalgia. This location is conveniently placed in the center of downtown, a block away from the Suns Arena. The menu is the pretty much the exact same as what I remembered it being. With that I wish there were more Gluten free and dairy free options. As someone who tries to be GF and DF there wasn't one option that offered both. I decided to go with the GF chocolate Chip cookie. It was delicious and gooey, one of the better GF cookies I've had; again just wish it was also DF. read more

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Friday evening, establishment is empty. It's located at the One Center, right next to Yogi Grill. They had few cookies for display. I ordered 1 white chocolate, macadamia nut, one oatmeal, raisin, one snickerdoodle, and one salted caramel cookie. My son ordered a Blondie brownie with two scoops of vanilla ice cream. We were told the cookies and brownies were just going in the oven so it's be about a 10 min wait. We waited and when everything was finished, the associate says the lid on the vanilla ice cream was still too frozen to be removed. Ummm, ok. She tried again and it came off. She apologized for the ice cream being hard. But isn't it supposed to be?? Maybe that's just me. The cookies were served warm and honestly tasted like they came out the frys frozen section next door. They serve cookies late night hours and even offer delivery. Great concepts. I just wasn't wowed. read more

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This place is dangerously good! I recently developed a dairy allergy, so I stopped going just because I assumed I wouldn't have any options (most places don't have dairy-free/vegan options). I happen to walk in with my sister who wanted a cookie and that's when I was told that they had a vegan cookie! It was so delicious and I would've never known it was vegan! read more

After a delicious lunch at Wren & Wolf, next-door, my son, who is almost 3, was so good, I thought he had to get a treat. I remember on our walk to lunch I saw Insomnia Cookies. All you have to say is served warm! It makes a cookie that much better. We were going to just get him a chocolate chip cookie, but the menu looked great, and everything smelled amazing in there so we ended up getting a box of six.I ended up taking a bite of the chocolate chip cookie which was absolutely delicious and highly recommended and also of the peanut butter cookie, not my favorite. There was no one in there, there is outdoor seating with I think also a table or two inside. The service was very quick, and the prices were reasonable. I would go back here in a heartbeat to get that chocolate chip cookie. There was one cookie, I really wanted to try, but didn't. It was chocolate chip that had a Reese's peanut butter cup in the middle. I'm coming back for you! read more

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Always appreciate a late night cookie spot! Ordered the vegan birthday cake cookie and was very happy! Wouldn't say they're the worlds greatest cookies, but for ordering at 11pm and getting a vegan one, it's pretty up there! They have 3 vegan flavors to choose from! read more

The cookies and icecream are ok but not worth dealing with the rude employees. I've been to this location twice. The first time I asked if they were just cookie ice cream sandwiches or if I could get just ice cream and was rudely told to "look at the menu". The second time I went with family and after waiting about 5 minutes for someone (the same girl as last time) come out to the counter she was super rude and had an attitude the whole time. In the middle of one of our kids ordering, she completely cut him off, looked behind us to another customer and said "are you doordash?". When he said yes, she walked into the back to get the order which took another couple minutes. Once she came back out she said "I don't care about the people". If I could give this place half a star, I would. read more

They literally said they had no spoons at this place and expect you to eat ice cream with their hands. They made no apologies and were so rude!! She told us to eat with our hands. Then someone in line saw the spoons and she said...I didn't see those. As she scurried into the back room as I took pictures. 3/16/24 10pm read more

Insomnia Cookies - Desserts Near Me - Phoenix, Arizona

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I placed an ordered with Uber Eats to get some cookies and ice cream from this place. The cookies and ice cream never came to my house. NONE OF MY CAMERA ALERTS WENT OFF!!!!!!!!! It would have said and showed a person came up to my door to drop off food. I have more than 3 cameras that over look the front of my house. So I get a ton of notifications from them. I know that they do their own deliveries, (that's what Uber Eats customer service told me) so when the customer service team called insomnia they told the person they dropped it off and memorized what my instructions is on Uber Eats when a person drop off my food at my house is. So the person that "delivered" my food lied saying they dropped off my food but never did. I even called insomnia cookie they didn't pick up the phone at all. I can't even get my money back from that order because they lied. This is the last time I try to get anything from this place. Just sad what people will do because they are lazy and don't want to do their job the right way. read more

I really liked how this place is located in downtown in case anyone wants a quick bite on the go. I went in was welcome with excellent service! Her name was Andrea and handed my cookie and ice cream with excellent customer service. I really enjoyed the atmosphere due to the location was at the heart of downtown. Will come back so sure! read more

Insomnia Cookies - Mint chocolate chip and strawberry ice cream and birthday cake cookie - Desserts Near Me - Phoenix, Arizona

I went here since I've been seeing adds all over social media and was so excited to try their cookies. This was me and my dad's first time ever coming. I ordered a six pack of cookies, two caramel cookies and the rest snickerdoodles. Hoping to save them for later. But me and my dad were wanting to enjoy their cookie sandwiches right there and then. As my dad took a few bites of a sandwich. There was something in his mouth turned out, It was a woman's long, blonde hair. (Gross)!!! So imagine like coming to this place for your first time and having your first bite getting a hair in it! That's just not right! I was very disappointed that I went up to the counter to tell her about it. To only get informed that they don't even make the cookies in their shop. They get them frozen from somewhere else. So knowing that, why am I spending so much money on cookies I could just make at home that would taste 10 times better or go to Crumbl cookie which would be way better and worth your money. Just knowing that I will not be showing up to any insomnia cookie store ever! Thank u! And please consider saving your money and going to a better cookie place :) :) Plus, I threw away that box of cookies since I was afraid there was more hair in it!!!! read more

Underwhelming. The ice cream and cookies are of the grocery store variety. I should have known I wasn't in for a premium treat when I looked in the Rocky Road gallon container in the cooler and found it was dang near empty. I thought, "Jeez, I like Rocky Road, but I don't want to be the sucker that orders the last half a scoop they have to scrape from the bottom of the barrel." I went for the mint chocolate chip. I would have been better off crossing the street and shopping at Fry's Food Store. The cookies were no better. Kids might enjoy the super sweet sugaryness of Insomnia, but grown ups can do better. read more

The Vegan cookies were tasty and served warm. Service was attentive and friendly. Would appreciate a dairy free ice cream option.

The service is where it hurts. I mean the part where you walk in and no one is there. I must be going at off times, or shift changes or something because every time I go in there, I wait a bit until someone comes out from the back. Yesterday though was insane. I waited over 10 minutes, and then a group of people came in, waiting as well. Next, one of the guys from the group went behind the employees counter and stuck his head into the kitchen and shouted for someone. Finally some kid came out and was on the phone. Perhaps there was an issue he was getting help with, but it was just him. He looked at us and pointed at the phone, smiled and walked away from view. After another couple minutes I decided to leave. For the first time, I went without cookies. read more

Great service, delicious cookies, & the ambiance of the place is welcoming. I would recommend this place if you want quality warm cookies