I've been going to Mandie for about 13 years. She has always listened to me and given her honest…read moreexpert opinion. I recommend her to anyone and everyone who is seeking psych care.

Worst care and service by the staff and all providers. I was dismissed when I mentioned side…read moreeffects. They were rude!

Unlike the others I'm pretty happy here. It might be a bit confusing for some who are used to…read morehaving immediate access to a live person at their doctors offices. I like the telehealth option, which requires some self management. Phone calls if not answered do have a 24 business hour return which can be up to 3 days if you do the math. I believe that's because they have a good system via email and online scheduling to help yourself. Emails are almost always returned same day. If I had to guess dealing with psychiatric patients over the phone is just overwhelming, but I am able to get to a live person when needed, and billing always picks up immediately. Billing was willing to 3 way call my insurance to get everything covered. Thx!! You will need to know how to schedule appointments online at their website and in advance, this isn't the place for people who wait for the last minute. I've only been asked to drug test once I got on schedule (I,II) meds, and honestly doing outside drugs will affect your treatment; so I get the policy. My only confusion was when they let an NP go, she just sort of disappeared and no showed my appt. But I returned to seeing Dr A, and he is very invested in my care and is an active listener. He's empathetic to side effects and it's been nearly a year of stability for me which is unheard of. I'm so thankful.

So because they wouldn't refill my prescription I have had no Paxil for five days. I haven't had a…read moreconvulsion, but I have every other withdrawal symptom. I got a new doctor and my prescription will be in the mail on Monday. One more day to go. The brains zapps are intense, vomiting, and diarrhea are not so good. Thank you Notre Dame behavioral health for this mess. Unfortunately, the biggest mess was caused by the bookkeeping department, but the psychiatrist didn't care or the bookkeeping department wouldn't let me get in touch with her.

The great-doctor-bad-office situation is one of the most frustrating entanglements to deal with in…read morehealthcare. I became a patient here in July of 2023 and I was immediately kind of put off by the office staff calling me "ma'am" and using the "Miss" prefix to my name. Everyone communicates differently though, so that was manageable. One of the prescriptions that I receive is difficult to find in stock. When I first raised this concern to the office staff, the receptionist/whoever it is that texts patients/not a prescriber suggested a different drug to me. That drug did not help much and gave me worse side effects than what I am prescribed.....aside the fact that suggesting things like that doesn't seem like something a receptionist should be doing? Another issue that I had was the office calling multiple times to confirm appointments. As in, back-to-back-to-back. I would get three, four, or five calls in a row during work hours to confirm an appointment. This would be in addition to a text received in the same timeframe, so just massive overkill all around. I decided enough was enough when I needed assistance locating a pharmacy that had one of my medications in stock. I was told on a few different occasions by my provider, Shawn, that the office could assist in this situation. I was apprehensive to ask for their help after the receptionist's previous DIY attempt at pharmacology, but I hadn't refilled my script in two months, my attempts at locating the prescription on my own were fruitless, and I was desperate. It was a Saturday and the receptionist was able to locate the drug, but that was kind of moot, as the prescription could not be moved or called in anywhere else until a prescriber was in on Monday. The next text I got from the receptionist was curt and pointed. There is clearly some kind of disconnect between the office and the provider, as well as a gap in the fundamentals of customer service. I had zero issues with Shawn as a provider. I thought he was very professional and pleasant. He was more in depth than previous providers I have used prior to moving to Arizona and I found him to be very thorough. I am sad to no longer have him as my provider, but I can't justify working with this office any longer.

My initial video meeting with Dr Annette Bunn on June 21 was completely satisfactory and the…read moreoutstanding assistance from the medical assistance and office manager contributed significantly to the whole experience. Marsha Sennis

Quality of care is not quality at all. Office experience? They literally canceled my appointment…read moreand decided that a message on a portal was good enough notice. A portal that they have no idea if I'm actually on there or not. No phone call. No voicemail. Nothing! Type of care is horrible. Someone struggling with real issues was treated with disregard and coldness by the front desk. She couldn't care less about what they did to me. I rearranged my schedule. I made sure I was early. I made sure I had all of my documentation so they could get paid. I was met by a receptionist with the empathy of a serial killer. No type of care. No care. I would never recommend this place to anyone. You'll come out worse than when you started. Stay away from these people. They're no help at all.

STAY AWAY!!! This is by far the worst doctors office to get ahold of, get return phone calls and…read moreprescription refills! I have left several voicemails over two weeks to get a refill approved and not a single call back. So I wait on hold for 30 min to talk to a live person just to be hung up on and didn't bother to call me back and had to call back in to be on hold for another 30 min, just to find out that now the third doctor I've had has left. They don't bother to tell you any changes have been made and just make appointments without telling you and charge your insurance. Only go to this place if you want to be frustrated and ignored every month!

Very nice, friendly staff .. not rude at all like most doctors offices are and they truly care…read moreabout you on the other end of the phone

The quality of care that I've received at this practice is absolutely horrendous they double booked…read moremy appointment and when I got frustrated and voice that opinion the CEO Nicole Porter induced and anxiety attack and left me shaking. They do not care about patients or how they feel they only care about their opinion.. If you value your mental health in any way you would not go to this practice as they are not very accommodating and they like to frustrate and anger their patients ​​​​​​​​​. I literally was walking out the door saying that I was going to kill myself and they literally just let me walk so I don't think that it's a good mental health facility especially if you think you're going to kill yourself cuz they don't want to help you ​​​​​​

My experience at this practice started off quite well. However, the nurse practitioner I initially…read moresaw has since left. I have generalized anxiety disorder and require a low dose of an SSRI. Currently, I'm scheduled for appointments every three months, during which I spend less than three minutes in the office simply to renew my prescription. Despite the brevity of these visits, I receive a bill for $176 each time--or $405 without insurance--which I find excessive for such a brief consultation. As a result, I've decided to seek care elsewhere for my medication needs, as there's no justification for such high costs for a three-minute appointment. I work in a hospital and have great health insurance. It feels criminal that these types of prices are being charged for such a simple visit

If you're more than 10-min late, their office charges a no show fee of $150. Things happen and it's…read moremy fault, but this stings (to put it nicely). Also, they require visits every 90-days. My wife has great care, once a year, for the same treatment. I'm taking my records there.