Dr. Dr Heatherann really listened and is very friendly , My…read morefirst visit and it won't be my last Highly recommend Staff is also friendly It's a win win situation

Dr Bal is probably the most compassionate, caring Dr I've ever had never makes you feel rushed…read morelistens to you and always answers your questions and if you text messages always done in a timely message. The office is clean everybody's friendly. I wouldn't go anywhere else.

She's great , compassionate and caring, willing to listen! I believe she's moved offices.read more

My first visit with Dr. Blackburn went really well. I was seeing her for a routine physical,…read moreMammogram and medication refill request. Her MA (Adriana) was very kind and professional and got me in before my scheduled time. Megan was on time, efficient and happily answered my questions with thought and honesty. As usual, I had to get my blood drawn and although the wait was long (40 min) the phlebotomist was calming and good at her job. Everyone at the front office was also very helpful and welcoming.

A large group of doctors work out of this office, and every one of them is professional and caring…read more I have been seeing my primary care physician there for years. All the staff are cheerful and friendly.

Excellent group of primary care doctors and staff! Dr. Palnati is my PC and he is always very…read moreresponsive to me, knowledgeable and kind! MA Maria is great.

As a registered nurse with over 20 years in healthcare, I don't write reviews lightly. I've had the…read moreprivilege of working alongside countless providers throughout my career, and I can honestly say that At Your Doorstep Medical has become the standard by which I compare patient centered care. Our entire family has trusted this practice with our healthcare for several years. Between myself, my daughter, and my husband, we've experienced everything from routine primary care to navigating incredibly complex medical conditions. Through every season, we've been met with compassion, respect, and genuine partnership. Cheyenna Kopacz is truly one of the most compassionate, knowledgeable, and thoughtful Family Nurse Practitioners I have ever had the privilege of knowing. She doesn't just listen to your concerns, she listens to you. She takes the time to understand the whole person, explains her clinical reasoning, welcomes questions, and works collaboratively with both her patients and specialists. As a fellow nurse, I deeply appreciate her evidence based approach while never losing sight of the human side of medicine. One of the greatest gifts Cheyenna has given our family is making us feel seen. She has walked alongside us through chronic illness, difficult diagnoses, celebrations, setbacks, and seasons of uncertainty. She has advocated for us, encouraged us, prayed with us, and never made us feel like we were just another patient. That kind of trust is earned, and she has earned ours completely. What makes me even happier is seeing that same philosophy reflected throughout At Your Doorstep Medical. The culture she has created is evident in every interaction. Every member of the team has treated our family with kindness, professionalism, and compassion. It's clear that patient centered care isn't just something they talk about. It's something they genuinely live every day. Because of the trust we've developed with this practice, I would confidently recommend At Your Doorstep Medical to anyone, from families with young children, to adults managing chronic or complex medical conditions, to my own aging parents. There are very few practices I would say that about. Watching At Your Doorstep Medical grow over the past few years has been such a joy because I know the heart behind it. Congratulations on building a practice that truly reflects the kind of healthcare every patient deserves. Thank you, Cheyenna, and the entire At Your Doorstep Medical team, for the compassion, integrity, and unwavering commitment you've shown our family. You have made an incredible difference in our lives, and we are forever grateful to have found you!

I found this company through Facebook ads while searching for help with postpartum hormone…read morestruggles, and initially, everything felt very responsive and promising. Within minutes of reaching out, I received follow-ups via Facebook Messenger and email, and within 24 hours I was on a call with the owner, who made the program sound incredibly supportive and effective. Based on that experience, I signed up. Unfortunately, things quickly fell apart after that. My actual care was handed off to a nurse practitioner who did not seem familiar with my location (Salt Lake City, Utah), despite the company advertising that they work with Utah patients. She recommended lab locations in Arizona, which was confusing and not helpful. She also mentioned she would send referrals for physical therapy and chiropractic care, but only sent one option that didn't even appear when I searched for it online. Scheduling and communication were even more frustrating. My first appointment started 16 minutes late with no notice or communication. For my second appointment, I waited alone in the Zoom room for 21 minutes before leaving. When I followed up, I was told that appointments are based on Arizona time and that they do not adjust for the patient's time zone--which had never been communicated and contradicted how my first appointment was scheduled. The company also promotes 24/7 support through their Spruce app, but that was not my experience. My first message received what felt like a generic, automated response, and subsequent messages took hours to receive replies--often without any real follow-up or resolution. Overall, this was a frustrating and disappointing experience. The initial sales process was highly responsive and persuasive, but the actual care, communication, and follow-through did not meet expectations. I ultimately chose to go back to working with a primary care physician, where--even if appointments take longer to schedule--communication is clear, professional, and reliable. I would not recommend this service based on my experience.

So amazing to me how many times people in the reviews that they try and drown and talk about the…read morefront office but then they don't deal with their front office... They have no sign treatment plans so that they can manipulate charges. I paid for a procedure to be done, and when the doctor said that I didn't need to have it done the billing department took apart the entire note and figured out what they could try and bill me for without a signed treatment plan. Which is illegal billing practices. This entire organization needs to be audited. When I confronted the facility on their poor billing practices, their illegal billing practices, I was then given a letter stating I could not be seen there because I was verbally abusive to their team for demanding answers regarding my billing.. The team is literally trash

Dr.Mac and his team are amazing! I felt so comforted and taken care of! Laura was amazing and…read moreworked so hard to get me in. Cana front desk went above and beyond! Gracie the medical assistant was so helpful! Chanda the office manager explained everything to me and they all were so helpful! This office treats you with respect and kindness! They help and make sure you are well taken care of! Dr. Mak is incredible and will make sure you are taken care of! Amazing office! Thank you!

Excellent care and wonderful office staff always ready to help…read more Dr. Desai is a great professional and a kind man.

NEW WARNING DO NOT GO HERE…read more Let me start off by saying this place has ZERO regards for their patients. They are quick to bill the insurance for 6 months but still having zero idea what's wrong with me. Making the patient feel like it's their fault for not knowing the underlining cause when trying to advocate for themselves. In the doctor's words "Must be having some type of placebo effect." Which is crazy because no other medication made a difference in my health but after begging the doctor to just put me on fluconazole ( prescription for valley fever ) I started to notice a difference in my health no more fatigue , no more migraines, and no more achy joints. Explained this to the doctor they had speak to me due to my doctor going on vacation. He was ABSOLUTELY RUDE , inconsiderate to my health & well being. I had blood work done total of 2 test , One test came back positive & one came back negative. Instead of looking further into this he Argued with me about what else I could do to see what's going on. In his own words "You didn't make an appointment this is free help. I'm late to my next appointment so?" I've been to the emergency room for this same issue multiple times . Paperwork stating they do see an issue / inflammation & to Contact my primary care doctor. My health has only declined with this facility & the lack of care. Only recently after begging the office manager to look into this. The doctor starts semi listening because now he's upset that I made a complaint. In 2022 I was diagnosed with valley fever, Come to find out I might have it again. I've been in their care for multiple months and my health only declined due to lack of care. They are quick to turn around and make you feel like you're the issue if they can't figure out the underlining cause for your visit. When trying to advocate for myself I've had the doctor personally argue with me infront of my wife because he has zero clue what's wrong. As the doctor gets upset because I'm confused asking questions and what's the next step for a health plan. Very quick to pass it off to the next person that has zero clue about my health. Also spoke with the office manager due to the referral department messing up not sending my referrals to the right place & leaving multiple voicemails even having my wife call in. Zero response within 48hrs , so I personally walked in to speak with the manager. Even when the manager called went straight to voicemail. Being said I'm going multiple days without the referrals while the place I needed the referrals for getting booked out farther & farther . Seemed like she cared for the patient's health but when I call in to express my concerns it's clearly not as important as it was when we had spoke face to face. This place needs to be audited because when asking for all of the visits my insurance has paid for they cannot provide it to me. The manager put on notice November 1st 9:46am needed all information. On 12/11/23 Manager could not provide information due to being "Short Staffed" RED FLAG I have still not received all my paperwork. I have been going to west side internal medicine for multiple years now. My father also visits this same facility. As I'm writing this we both are making complaints to our insurance. Save yourself the headache like I did by finding somewhere that ACTUALLY CARES!

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

After three years of visits, I am pleased to recommend this clinic. The husband and wife team are…read moregreat at their jobs, and their dedication is abundantly clear. Thanks for the care.

I had excellent care and expedited me to ER for a heart condition. I highly recommend them!read more