We loved this place!!Everyone was so friendly and very welcoming to me,my mom and my Uncle!!Such a…read morebeautiful facility!!We can't wait to go back!!

My mother has been a resident in assisted living for almost 3 yrs. The staff are very friendly and…read moretake excellent care of her. It's knowing that she lives there which allows me to vacation without worrying every minute about her. The precautions they take because of the pandemic have also been first rate.

I really enjoy the grand living room with all the entertainment they have…read more All the staff I have encountered are so helpful and friendly. The Charlotte really takes care of my family members needs and want. thank you for all you do

It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides…read morebehind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here

Amazing caring staff. They engage the residents in daily activities and take very good care of…read morethem. Amazing homelike atmosphere.

I came to the Haven to visit my grandmother and celebrate her 90th Birthday. She has been living…read morehere since October and its much better than her previous place. The staff were very helpful and attentive. We were able to use the community room for the party. Everything turned out wonderful. The staff were helpful for the clean up. They have many activities for the residents and have a caring staff.

My mother has lived in this assisted living facility for years and we have never been happy with…read morethe quality of care that she has received. It is so bad that we had to hire a sitter during the daytime. She doesn't want to move because she has friends there. She sees the facility physician and she has been sick for 4 days. For 4 days we've asked the nursing staff to contact the physician. Finally, I called the physician and got the doctor to give orders for the nursing staff to provide care for my mom (get lab work, etc.). Unless you're able to go check on your loved one daily, don't move them into this assisted living facility!

Beautiful Community and outstanding service. You feel right at home within minutes of walking…read morethrough the door.

Don't EVEN think about it! My mother was there 4 yrs (Long story) They over charge you, lie to you,…read moresteal from you, and then some. If you love your family member, DO NOT CONSIDER HARBOR CHASE OF ROCK HILL! Turn over is very high. If you have a problem their corporate office will not step in and assist you. At first glance they look great...do not be fooled. It's a very expensive mistake. Take your loved one elsewhere!

wow I would not send your family here. they are always under staffed. There is mold in some rooms…read more The company who owns them is only in for the money.

I was working with a family who had experienced an emergency and needed a Senior living solution…read moreFAST. I called Mr. Tinsley and he quickly scheduled a visit and started the process to help this family! Their staff is very professional and their Executive Director and Residential Care Coordinator and staff are compassionate and love their residents. Stop by and take a tour! Beautiful community with a beautiful foyer and you are always greeted with a SMILE!

Beautiful complex. Wonderful people and great location. This will be a sure consideration for my…read moremother in law.

When I was in the parking lot of this facility I had a medical emergency. I asked a staff member…read morefor help explaining that I was in distress and was told to go home. I ended up barely being able to call an ambulance for help and was treated on site. Makes you wonder how the staff is treating the residents!!!

My aunt just moved from her home in SC to an apartment in Waltonwood. When I first met with Jaynie…read moreshe understood how concerned I was about my aunt and how badly I wanted to move her to Charlotte to be closer to me. She made the process as seamless as possible and was my point person at every step. Jaynie knows all of the residents, their families, and keeps an eye on everyone, making connections. We are so grateful for her care and attention.