Why I chose Gus Andrade's State Farm Agency. Gus and his Team are knowledgeable and friendly; are…read morealways available to answer any question regarding my policies; keep me informed of anything needing my attention or introduce me to new products. Thank you for helping my Family over three generations.

I've been a customer of State Farm for over a decade and the last few years have not been a great…read moreexperience with this location. Requests are not answered in a timely manner, I have to consistently follow up to get the adjustments needed on my policy and now I am at risk of not submitting documents on time because this location has been lacking on their end. In the last week I have had to reach out 4 times three different avenues just to get a response. Definitely will be the last year with this location. Twice I have called asking to speak with a manager and have not been able to and I'm told they are going to take care of what I need and get back to me. Today is the first day that I actually got a call back after I called them first.

Last night I called Navy Insurance with an incident I had that could of turned out really bad on my…read morepart. I called Navy Insurance and spoke with a young lady name Tania at the Cermak location. She was very patience and informative in the situation that I was in. She kept me calm and explained my situation and explained what I needed to do to resolve my issue. She advised me that she will personally follow up the next day and thats exactly what she did. I can be a handful when I dont get great service but Tania made it very difficult for me to get upset at her by the way she handled the situation, kudos to her. Moving forward I'll be contacting her knowing that she will get the job done. Great Service and thank you very much Tania.

This new office is very nice and modern! The receptionist Alondra assisted me in such a friendly…read morematter and was quick! Will be making this my go to office from now on :)

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

I have been working with Diana and have been very happy with her customer service. Diana has a…read moregreat knowledge with insurance and is very helpful. I have been very happy with this agency.

I really hate writing bad reviews because being a business owner myself I know how reviews can…read moreimpact our business specially from our own community, however I am so disappointed with the service I received from this agency that I would not recommended it to anyone, matter of fact I took my business somewhere else. I started my policy a year ago, few months later I realized my insurance had jumped from $430 to over $600 I called Max and emailed him several times and never got a call back from him or any other person at the agency. I was in and out of the hospital and the payment was on automatic withdraw from my bank account so it felt out my radar. Well at the year anniversary the price went up to $740 no calls, no letters to explain the hike in price not even directly form State Farm. This time I called once again, several times, no response from Max, I told the agent that answer the phone that I needed to cancel my policy and she said only Max can do that for me. Max did not returned my calls here am I a week later with another broker already and Max did not call back to discontinue my policy. I reached out again and let them know I was going to write this review, only then an agent took the time to cancel my policy. Its been over two weeks since my first call and no call from Max yet, not even to say hey I'm sorry it didn't work out. IT'S JUST SAD.

3/1/2023. I called in my payment and made it over the phone. The Girl named Brenda was so…read moreunprofessional and when she took my card information, she didn't tell me the total amount. She had me to repeat my information and it seemed so suspicious she was writing my card number down. Then she put me on hold and transferred me and the other party who asked for my card information again. The next morning, someone used my card information and ordered from Jane LLC. I didn't so who did. The manager Tony called me and said they gave her a verbal warning. This is how ppl get killed, stealing and scamming innocent people. So don't use Great Northern. They are scammers...

If there was a negative in front of these stars, that is what I rate this company. I obtained…read moreinsurance with them last year and on the same day had a very minor fender bender. I had to appear in court and show proof of insurance cause I did it over the phone and hadn't printed out the temp card they email to you. Court called to verfiy insurance was in effect and they were told that I didn't get a policy until 9 days later...HUH?? State suspended my plate for submitting a fraudlent card!! I called them to get this cleared up and now they are saying I didn't get covered until the day after I made my initial purchase, but I have an email from the agent on the day of purchase along with the temp card with the same effective date...so basically even though they sold me a policy I was not insured...Buyer Beware they are selling fraudlent policies!!

Mark and his team helped me find great insurance and affordable for my pocket…read more Definitely recommend him and his staff. Very upfront with no hidden fees

Daniela helped me out to get all my documents for my liability insurance so friendly and fast…read moreservice from her always.

Great location! When I walked in I was greeted by Michelle who was also extremely polite and…read moreprofessional. She explained everything to me and made me feel welcomed and comfortable! Such a great help!

I had the absolute pleasure of talking with Jennifer. I needed business insurance and even though…read moreshe could not insure me, (my building is over 100 years old) she followed up with me several times and even found another agency that could help. She also gave me numerous insurance tips to save money on my personal insurance too. She is an absolute gem. I will be calling her first, for all my insurance needs. Thank you, Jennifer!!!

From the owner: Ensured Advantaged Insurance Agency is your trusted partner for comprehensive insurance solutions…read more With a commitment to personalized service and a focus on meeting the unique needs of each client, we provide a range of insurance products including auto, home, life, and business insurance. Our experienced agents work diligently to find the best coverage options at competitive rates, ensuring that you and your assets are protected. Whether you're looking for individual or business insurance, we're here to help you navigate the complexities of insurance and secure the coverage you need with peace of mind.