Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

Why I chose Gus Andrade's State Farm Agency. Gus and his Team are knowledgeable and friendly; are…read morealways available to answer any question regarding my policies; keep me informed of anything needing my attention or introduce me to new products. Thank you for helping my Family over three generations.

I've been a customer of State Farm for over a decade and the last few years have not been a great…read moreexperience with this location. Requests are not answered in a timely manner, I have to consistently follow up to get the adjustments needed on my policy and now I am at risk of not submitting documents on time because this location has been lacking on their end. In the last week I have had to reach out 4 times three different avenues just to get a response. Definitely will be the last year with this location. Twice I have called asking to speak with a manager and have not been able to and I'm told they are going to take care of what I need and get back to me. Today is the first day that I actually got a call back after I called them first.

Best service I have received compared to all their competitors…read more I definitely recommend this location; staff is efficient and professional.

Bad customer service. No one has answers and they want to rush you off the phone. They closed my…read moreboyfriend's claim without verifying if the other person had insurance which they didn't and they claim they do. No letter or call to let me claim it was closed. Location manager Wendy on Cermak and Austin was rushing me off the phone. My boyfriend has liability plus which they pay you if the other person at fault does not have insurance. But now they are telling me that even if he has all the valid information or proof they can still deny payment. Complaining with corporate.

Last night I called Navy Insurance with an incident I had that could of turned out really bad on my…read morepart. I called Navy Insurance and spoke with a young lady name Tania at the Cermak location. She was very patience and informative in the situation that I was in. She kept me calm and explained my situation and explained what I needed to do to resolve my issue. She advised me that she will personally follow up the next day and thats exactly what she did. I can be a handful when I dont get great service but Tania made it very difficult for me to get upset at her by the way she handled the situation, kudos to her. Moving forward I'll be contacting her knowing that she will get the job done. Great Service and thank you very much Tania.

This new office is very nice and modern! The receptionist Alondra assisted me in such a friendly…read morematter and was quick! Will be making this my go to office from now on :)

Bad insurance! Scam!…read more Bad service! They don't answer, they hang up! Worst company! They make you wait for weeks!

If I would give this place a 0 stars I would but sadly I can't. Every time I call they hang up on…read moreme I had called like 5 times. It's like they answer, put me on hold and then hang up like okay.

Beware! In my experience, this company does everything possible to avoid paying legitimate claims…read more Their insured admitted to hitting my vehicle, I had supporting evidence, and the police report documented it as a hit-and-run yet they still refused to pay.

Oxford Auto Insurance' means regret. As long as everything goes well, there is no problem, but if…read morethere is any setback, you will see how indifferent and disrespectful they can be. (When everything is fine, everyone is fine!)Also, it is expensive compared to many places. I received the service there for almost 90 dollars, but now I receive it elsewhere for 63 dollars.There are thousands of insurance companies. Don't get involved with any that will disturb your peace for no reason

Daniela helped me out to get all my documents for my liability insurance so friendly and fast…read moreservice from her always.

Great location! When I walked in I was greeted by Michelle who was also extremely polite and…read moreprofessional. She explained everything to me and made me feel welcomed and comfortable! Such a great help!

I have been working with Diana and have been very happy with her customer service. Diana has a…read moregreat knowledge with insurance and is very helpful. I have been very happy with this agency.

I really hate writing bad reviews because being a business owner myself I know how reviews can…read moreimpact our business specially from our own community, however I am so disappointed with the service I received from this agency that I would not recommended it to anyone, matter of fact I took my business somewhere else. I started my policy a year ago, few months later I realized my insurance had jumped from $430 to over $600 I called Max and emailed him several times and never got a call back from him or any other person at the agency. I was in and out of the hospital and the payment was on automatic withdraw from my bank account so it felt out my radar. Well at the year anniversary the price went up to $740 no calls, no letters to explain the hike in price not even directly form State Farm. This time I called once again, several times, no response from Max, I told the agent that answer the phone that I needed to cancel my policy and she said only Max can do that for me. Max did not returned my calls here am I a week later with another broker already and Max did not call back to discontinue my policy. I reached out again and let them know I was going to write this review, only then an agent took the time to cancel my policy. Its been over two weeks since my first call and no call from Max yet, not even to say hey I'm sorry it didn't work out. IT'S JUST SAD.

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and…read morethey are threating me .... STAY AWAY

Worse customer service and phone system I ever had to deal with. The sad part is I am an insurance…read moreagent since 2001 , I actually am set up with both Allstate and Direct General. I was told I would get a refund for a premium that was cancelled due to an accident 3 days after I got the policy, Its been 2 months no refund. I called 9 times today was on on hold for 4 hours and still have not got issue resolved. I will be filing a complaint with Florida Dept Of Insurance and I will make sure to tell EVERYONE. Paul P

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.