I had a frozen pipe which burst underneath my main bathroom, I called my insurance company and they recommended in insurance com to come and mitigate the job. They came check the bathroom apparently the water with the floor and the shower and everything had to be taken out center guys. Here they tore everything out. Did a lousy job left holes in my floor they got paid by my insurance company. I never saw a bill. They strong-armed me in signing that the work they had done was done to my satisfaction by telling me if I didn't sign my job would stop there being a senior citizen and handicapped I needed to have my bathroom repaired. After over a week and hearing nothing more, I complain to the insurance company and I told them they lowball the client to satisfy the insurance company and then do shotty work so they continue to get referrals from insurance companies. I was told to get my own contractor which I was allowed to do and I did waiting for approval on the estimate. I would never recommend them or use them again. They also wanted me to have my insurance company pay them directly. I refused I own my house outright. I don't need them to decide what gets paid and what does it. Do yourself a favor steer clear of them. read more

Insurscamm came to our house on Xmas Eve Eve when a giant tree crushed our roof. They claimed to have all the tradesmen we needed to repair and the expert project managers to get us back in our house. Two years and 3 project managers later we are still being ignored, stonewalled and lied to at every turn when they can be bothered to communicate with us at all. Deadlines and empty promises come and go with the one constant being professional malfeasance and refusal to respond to emails, texts and phone calls. Our first PM claimed they would do the plans to submit to the building inspector so we could start the repairs (and put $700 in their pocket the company never saw) and failed to produce them and delayed the project two months of implausible excuses. We paid (again) to have an independent architect do them so we could submit them and at the meeting with the builders and subs it became clear they had only looked at the plans to put their name on it and try to claim it as their own work and found out our thieving chemically addled PM filed the for the incorrect permits with the town and put our inspections out for months. Our (excellent) local builder cleared his entire Sept,October and December (of 2023!) to finish our project and via Insurscum's abject mismanagement of the entire process we are where we are, not in our house and no realistic plan to be back in soon. 2024 has been financially and personally devastating and taken a year out of our lives paying exorbitant rent on top of our Mortgage, (our housing expenses from the Insurance Co ran out a year ago.) All of this the management and officers of Insurcomm have made clear they are not interested in hearing about. Their resolution to people's concerns and complaints is to first make them pay for a 3rd party mediatior and then failing that to aggressively sue and refuse to release the personal property which they store at your charge. This they do to their customers that are 100% in crisis in varying levels using lies, panic peddling and sleazy used car salesman techniques (apologies to used car salesmen.) I feel the only thing we can do for now is to warn people to stay clear of Insurcomm. If anyone at Insurcomm would like to explain or dispute these objective facts we have been scrupulously documenting they can reach out they supposedly have our number, but I ain't going to wait up. My next posts will include the full names, photos and mugshots of all of the shady people we have dealt with here so others can spare themselves from any of the disrespectful and rude treatment we are still experiencing. read more

Insurcomm Restoration - Attention to detail - Damage Restoration Near Me - Portsmouth, New Hampshire

I live in North Jersey. I had a leak in my basement. Will from Insurcomm came and helped me fix the problem. He was very professional and honest. His service was way above and beyond my expectation. read more

Insurcomm is about the money. They tell you about the "board up team" Ask about the "tarp team" ? Condo burned in Dec. 22 . Did their demo and were to tarp the remaining floor and party wall to preserve. Leaked...no poured in from day 1.. Complained and was told they would fix...but in the same breath wanted me to sign off to rebuild ( without any information). Guess what ... did not sign, and water still poured in.. Result, I ended association with Insurcomm. Have photos and videos of their so called "quality service". Have the invoice they billed as proof. Sent them and invoice for the repairs from their "quality job". No response , just a homeowner, not one of their large jobs... read more

We had a flood that impacted three units in a condo. Insurcomm started demolition and had the place gutted without getting a building permit first. As a result, the HOA got charged double for applying. They didn't care. They said it's just another line item on the insurance claim. Also, they never provided me with an estimate or any cost information. I told them not to do anything that would not be covered by the HOA insurance. They sent me a bill for $7500. They claimed they stored my goods but all of my furniture and appliances were not kept. I had a few boxes of clothes and kitchen goods that we packed. I was told by one employee this is covered by the master policy. Now they're coming after me for it and the items are not even worth 1/10th of the amount they're charging. They also never inventoried my things so they have no clue what they have of mine. Also, I had 4 televisions in perfect working condition. They told me I could not take them. They had to be destroyed. Same with the furniture. Next thing I know, their staff is taking the furniture. I''m happy it got recycled but they told me everything had to be destroyed. Make sure you check what they're charging your insurance company. read more

General contractor never present. Billed before final inspection even after repeatedly being caught for corner cutting. Company is a sham and has no pride in their work. read more

Insurcomm came to our rescue recently as we moved into our new house. 7 air scrubbers showed up at my door within hours of my call to remove the smoke smell that resulted from an oven cleaning gone wrong by the former owner! Thank you so much for your responsiveness!! You changed the smokey smell that filled EACH ROOM to sweet smelling cherry pie, and saved our furniture from subsequent damage as we were moving in! We are so very grateful!!! read more

Insurcomm handled a rebuild after a fire in downtown Portsmouth. This fire happened to the building next to the one I own. During their construction they caused damage to my abutting building. When asked to compensate me for damages, they laughed at me, letting me know I would have to chase them for it. I did. I took them to court and after hearing both sides for many hours, the judge ruled in my favor that Insurcomm's actions caused the damage and ordered them to pay. They were very unprofessional when they had to deal with problems. read more

Insurcomm handled major water damage that took place when a pipe burst while we were on vacation and the house was unoccupied. The damage was significant; hardwood floors were ruined, several load bearing walls were compromised, carpets were ruined, furniture and belongs were soaked, and to top it off, by the time we returned home there was mold and mildew. We considered another restoration company but found that Insurcomm could do the whole project; get rid of the water, do the demolition, deal with our belongings, do all the mold mitigation, and then rebuild and repaint everything. The other companies we talked to could do parts of the project but then we'd have to try and coordinate with a whole bunch of people. With Insurcomm we dealt with one project manager who was stayed on top of everything, kept us well informed, and did all the coordination with our insurance company. The workmanship was excellent and when they cleaned up when they were done there wasn't so much as a stray nail. Highly recommended. read more