I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

Shame! Shame! SHAMEFUL!…read more For Toyota vehicles being the absolute GOAT that they are in my experience, this place serves the Toyota Name ZERO JUSTICE. An absolute DISGRACE- yall ought to be ashamed of yourselves as humans! They have literally taken parts off my vehicles and LOST THEM on more occasions than I can count. Then they charge you for the parts. a $250 wheel bearing? Maybe. My $1500 skid plate!??? Seriously!?? They will also do things and deny them often, they will lie to your face happily, and will waste your time. (Let your vehicle sit for 8 hours and claim they're working on it while it's sitting in a Parking lot not being looked at). if you can find your own mechanic- I'd advise to... because this place hires the barely hirable.

I have been dealing with this car lot since they were on Buchanan Street in Nashville. I had…read moreseveral vehicles and several late payments. I had repossession from this lot in the past. In 2019, I had a mountaineer from the car lot located on Gallatin Pike in Madison. I dealt with John for years and he allowed me several times to pick up vehicles with him and his employees at the auction to pay for a late payment. It is very heartbreaking that I am banned from all their locations due to a former employee who was being malicious and manipulated by shutting down the vehicle I just made my 7th payment for, on someone else's private property, they came and got it after weeks of sitting on someone else's private property and they are fabricating this story that they couldn't track the vehicle, they don't have the vehicle resulting in me being banned from their lot which none of this is my error. In 2021, my ex who I had an active order of protection at the time walked into their Nolensville Rd lot with his new girlfriend using my stolen debit card and stole $600 from my account placing a freeze of my funds and the closure of the account. I have receipts from the bank account stating Discount Motors took the $600, and they lied to the bank and tried to make it like I was present, I gave them permission, I broke up with the man and wanted my money back. No, I didn't give them, him, or anyone else permission to use my card, access my funds, I didn't have knowledge at the time, nor give my consent. The vehicle was not in my name and my police report should have been enough for them to refund me my stolen money. John, came on my review on Google being very unprofessional and cocky talking about a first payment in 2019. What does that have to do with a stolen debit card being used in his Nolensville Rd lot in 2021, nothing. I want my money.

I bought a car today with this dealership, The lady was nice and knowledgeable about the car we…read morebought, We actually spent less than expected and i believe we got a good deal. They let you drive the car around to see if you like it. I'm very happy with my purchase today. I would recommend them to anyone wanting a good car.

I have been here several times to have things notarized everyone has been very nice and…read moreaccommodating I have purchased a vehicle from them in the past it was a very reliable car and they made the process quick and simple and I will certainly buy from them again in the future.

Our son(19) bought a 2006 Alantra with low milage from these guys last year. He has never missed a…read morepayment and never would (automatic withdrawal). It seemed to be a decent little car until the catalytic converter bit the dust 7 months later, as you know the catalytic converter is one of the most expensive things that can go wrong with an automobile.The mechanic explained that the cars exhaust was rigged and welded in a way that was so shotty it was set up to cause this damage. Either County Line didn't inspect the car before selling it or just didn't care. My husband called these people at County Line and of course they didn't offer to fix or even pay for part of the repair, but they did agree to give our son a break and move the next two payments to the end of the loan and resume his payments of 150$ the next billing cycle. We helped to pay the balance of the repair a 800$on a 5000$ car( thank God we had it). But today County Line stuck it to him again and took three hundred out of our son's account, causing an overdraft fee. County Line's response?..... Well that's what we had written down. Bottom line, if you are out of your mind desperate to go there, take a mechanic with you. My suggestion is to go somewhere else.

This has got to be the worst lemon lot in town. Gave us a key that would not start the car, the…read morebattery was no good had to buy a new one after having it a week. Owners said that he would not do anything "read your contract". We trusted that we would not be taken advantage of. Jessica the phone person has got to be the rudest person ever to have a job answering phones Our mistake, please dont make the same. Take WARNING!!!

Some things are just too good to keep to yourself! My husband Jimmie and I were in the market for…read morea used vehicle. We visited a few local auto dealerships. We had seen a couple of cars on Franklin Motors that peaked our interests. From the moment we pulled up on the lot, until signage of our paperwork, we were treated with dignity and respect. Kharl Rhodes was so polite, positive and professional! We were allowed to test drive the car of our choice. We were smitten with it and in a matter of 72 hours, it is now ours. If you're looking for an honest, transparent and great car-buying experience, you need to check out Franklin Motors on Dickerson Road in Nashville, TN. Make sure you ask for Kharl. He is truly a blessed person, who does not push a sale, but instead establishes a genuine and long lasting business relationship. We're very pleased and you will be too!

Northlake is a great buy here pay here dealership. The staff at both locations is very helpful and…read moreknowledgeable. I purchased a VW Jetta there and haven't had an issue out of it. It's been my second Jetta and my favorite thus far.

Their customer service is not good as far as honesty with their customers . They would not let us…read moredrive their cars without running our credit . This business is bias and and is should not be in business . We got the run around on a car that we liked and this dealer in Gallatin kept telling us Jake at the Hendersonville store was working with my wife and needed to know our down payment and we told them we had more that what was required . It got a little irritating to say the least and a little disrespectful to us. So we left with them having a copy of her driver's license which now we regret doing .The salesman at this Gallatin establishment states , the vehicle we wanted was the most expensive and it was only a 2014 Jeep and we could not run it without Jakes approval but they both were co-owners . This was a frustrating day!

Great place. The Truck I wanted was sold but they took care of it. Recommended to anyone looking…read morefor an automobile. They will find what you need.

I completely disagree with any negative comments or reviews against this business. I am a young…read morebuyer and me and my experienced family went to check my new and current car out at this dealership. They were VERY respectful and stood behind every word that came out of their mouth, not to mention going out of their way to answer me on non staffed hours, very honest good people work at this facility. I was not pushed what so ever to make a deal and felt like I have ample information provided along with any services that I might've needed. I would recommended Sean specifically, but any of the workers can accommodate your needs. Sean is the bomb and no one can Change my mind! He is not undermining or malicious with his sales what so ever. If you don't wanna get screwed over I suggest you give them a shot because they can suit just about any need that you think you might have! Thanks guys!! Love my new ride