My initial experiences with them started out favorably- I needed a radiator replaced on my truck and they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area. read more

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time and gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything. read more

Service department not interested in providing service on my C7 Corvette. Lack of customer service and rude attitude ensures I will never go back. read more

Just a quick shout out to Dylan and Bill! Both took amazing care of my wife and I. We are older and have been through multiple experiences buying cars. We al know that sinking feeling of having to get beat up, lied too and compromised. These two gentleman were all about respect, kindness consideration and ...honesty! Ask for Dylan, he is a musician trying to make it at night by selling cars each day. He is pleasant, very knowledgeable about the vehicles and was just a great person. Bill did our paperwork and he was equally a great gentleman. Thank God there are still people in this world like these men! Doug & Donna Weber read more

My brother, who is partially disabled, has taken his 2018 Hyundai, to Wilson County Hyundai for repeated engine issues. Every time they charge another $185 for a diagnostic fee and then $185 per hour for labor. A few weeks ago he took it in due to engine issues and was charged over $500 for a $35 part and 1/2 hour of labor. When I went back with him to question the charge, the service person said that was their policy. To charge a diagnostic fee every visit, $ 50 shop charge and $185/hr. for labor. I asked how they sleep at night charging someone over $500 for a $35 part and 1/2 hour of labor. No response. In the past 6 months, my brother has spent almost $2k in engine repairs and the car still burns oil. My brother has been a loyal Hyundai customer for 18 years and they do not care. I emailed the owner, Paine Bone, and never even got a response. Needless to say, we will never set foot in a Hyundai dealership again. We went last week and bought my brother a 2025 Toyota Corolla. Stay clear of Hyundai and this dealership as they are crooks! read more

Jessica was awesome .. got me fixed up and on my way quickly Fast and efficient service read more

I just had the WORST experience trying to purchase a car! The sales associate seemed nice and helpful through the weeks leading up to purchase. Found the car I wanted at another dealership and got it on the lot, ready to go. I told the associate I would be financing through USAA. He stated he had issues with them before. He said they could match or beat the rate! Great, right? NOT. Today I was supposed to purchase vehicle. He stated that they could NOT in fact match the rate, but would discount a few hundred dollars on price. I told him no thank you, we would continue to finance with USAA. He said he needed to talk with his manager. He called me back and told me that the manager would NOT accept financing through USAA. Not once did he ever say they would not work with this company. So here I am 5 hours before I'm supposed to purchase a vehicle and now I have to start over with another dealership. I will never work with establishment again AND I will diligently share my experience with every military member I know! read more

I went in to see about getting my paint fixed on my white hyundai sonata and all of the workers looked at me like I was insane. I went to the dealership, and when I was asking them questions they wouldn't answer any of them and instead laughed at me for no reason. Definitely see about going to a different hyundai dealership, even if you need to drive another hour away! read more

What a great experience! I hate having to take my car in bc I feel like there's always something. There was, but they handled it very well. Fair price on the services I got. Nice waiting area. I appreciate the snacks, water and coffee bar. Also the work areas are great!! I will definitely be back. Shout out to Austin! read more

I just left after getting my car serviced. I have never had an easier time. communication was wonderful and accurate. jamaul was such a pleasure to work with. I will be back and ask for him by name. read more

Amazing experience with Dylan and Tom highly recommended and couldn't be happier with our purchase!! read more

Wilson County Hyundai - Dream truck keys in hand happy happy man!!! - Car Dealers Near Me - Lebanon, Tennessee

Super great car buying experience with Andrew and Wilson County Hyundai. My first Hyundai and this dealership was one of the few not marking up the sticker price of the car. Andrew was awesome at going over all of the features and differences between models which was very helpful. No presure at all....no hurry and not slow...it was all good! Highly recommended read more

Wilson County Hyundai - My new 2023 Santa Fe Limited - Car Dealers Near Me - Lebanon, Tennessee

STAY FAR AWAY especially if your Hispanic. Destiney is the most horrible service agent. We made this appointment over a month ago and only to drive out here for our time to be wasted. Many (white) people came in after us and got service immediately. Their excuse was weak and meaningless. No one checked on our car or came to check on us. But they had absolutely no problem telling the other customers ( white) how long they would wait or that their car was ready. read more

be afraid, be very afraid of wilson county hyundai service department. if i could leave a minus star review, i would do so. one star is one star too many for this organization and its "experts.". do not trust the service supervisor, mr. sullivan or the owner, mr. bone. these "executives" do not care about you or your vehicle. what these men do care about is removing your money from your pocket and putting it into theirs. i recently attempted to speak to both men. mr. bone, busy man that he is, never returned my call. mr. sullivan returned my call, stated that he "must do more research" & would call me back. he never called me back with the "results" of his "research." moreover, mr. sullivan never consulted about his "research" with his head service advisor, philip mcdonald. i just spent $2654.25 on vital repairs that were never revealed to me at each of my regular, faithfully kept maintenance appointments. i bought my hyundai sonata @ wch. i trusted this company's service experts to advise me when to take action and what action to take so as to keep my car in tip-top shape. they continually violated my trust. i religiously, always took my sonata to wch for every maintenance date. as a single 70+ year-old woman who is ignorant of automotives, i expected to be advised by the "experts" of every recommended action. the wilson county hyundai service "experts" reward my trust with crickets for my trust in them. crickets spoke louder to me than these "experts." they always took my money, always pasted the sticker for the next maintenance date, and always sent me on my way with no comments or advice as to what to do on next appointment. so i, much to my chagrin, believed that all was well with my sonata at each appointment. as a result of misplaced trust, on my most recent "recommended" maintenance date, i received shocking news that many, many absolutely necessary processes were never done, never recommended to me. i formerly gave wch a five star review. please disregard that accolade and take your auto anywhere but wilson county hyundai read more

I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of them. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person! read more

Wilson County Hyundai - 2022 Hyundai Palisade - Car Dealers Near Me - Lebanon, Tennessee

Customer service and communication is beyond poor. I do not recommend having your vehicle serviced here.

Wilson County Hyundai is a circus full of clowns We had a good sales/purchase experience here. Matthew Wright is a great salesperson. The one star rating is for the Service department. The first issue was my Service Advisor, Phillip. I saw his name on the estimate paperwork. But he never spoke to me. The estimate I received was very vague. All it said was diagnostics. Matt, my salesperson actually showed me the damage. At one point I was told I might need to wait months for the part(s). The worst part was waiting six hours for a $1800 repair to the radar module. . I arrived here before 9am. I was told the repair would take 2 to 2.5 hours. I let them know I was waiting. When I checked on the progress of the repair three and a half hours later (at 12:30), I was lied to. I was told they pulled it in 10 minutes ago and it would be another hour. At 12:54 I received a panic alert followed by an unlock signal at 1:01pm. This indicates they hadn't even started on the repair! This was the lie I referred to earlier. My Palisade was completed at 2:45. When I went to pay, I was informed (for the first time) of a 3% credit card fee! The service manager said he could not prevent the charge, but he could adjust the invoice to allow for it. Several minutes later, my credit card was run, but the amount charged (before the fee) didn't match the invoice! After waiting another 15 minutes, I finally received an invoice that matched the CC charge. As I drove the car, I found the radar had not been calibrated correctly. It sees vehicles in the right lane and slows down my cruise control unnecessarily. . I will not be going back to Wilson County Hyundai to get it properly calibrated. BTW, Matt offered me a loaner vehicle, but I told him I would wait if it was going to be less than 3 hours. At this point, there is nothing Wilson Hyundai could do to get me to return here for service or my next purchase. read more

I came here with little hope of getting approved for a car I was dreaming about. Bobby Raines helped me get into an Elantra N. The team was fast, and knowledgeable about the whole process. I can not thank this dealership enough. I definitely left this place a happy customer. I highly recommend this dealership to anyone looking for a new Hyundai, as they did what I thought couldn't be done! Thank you Bobby Raines for giving me a chance and working with me! read more

Wilson County Hyundai - Car Dealers Near Me - Lebanon, Tennessee

Unprofessional, Incompetent, and Lazy.... Within an hour of my scheduled appt. I received a text (not a personal phone call) informing me that due to short staff. Wait times would be longer (did not state how long) and I would be awaiting for an unknown time unless I rescheduled. Meanwhile, I was already driving the 45mins it took to get there. Once there, Ramay!? the young lady checked me in, and also stated the wait time was unknown. I explained the issue with my window and the sound it was making, I was there for a second opinion... after getting set up in the waiting area. She arrived to ask about my window tint. It was asked if I did it myself, and I explained No. it was a lease and that is how I got it back in 2020. Why would that matter? She left and came back a few mins later and informed me that they "might" have to charge me all labor to open up the panel.... I pushed back and asked what is the "might have to charge me " all about, the car is a lease and has less than 20k miles so there is a warranty. She could not give me a direct answer or advise on the cost. It was left up to me to decide if I wanted to give them approval on blank check service... She also stated that the tint (that was on the car when I began my lease in 2020) was not factory, and I should go back to that dealer since... Well, that dealer is in Tampa FL and we are in the Hills of middle TN. There seemed to be no care for customer service. I felt my only option was to bless them with my Amex and let them run up fees with no direct answers in hopes someone would find something that would be covered. This is not how I do business nor how I wanted to be treated. It really seemed as if I was being pushed out the door due to them being short-staffed. Seemed like my service would require a lot of time and effort and not the quick buck they rely on to support their overhead... I will never come to this location again due to the distance, but due to the lack of professionalism and customer care. read more

We just made our third purchase from Wilson County Hyundai. We've worked with Rob Crockett twice now. He and all others we've interacted with have provided us with fantastic service, so thank you to the entire team! We find Rob to be very personable and not at all pushy to convince you to make a purchase. We've had great experiences with the service bay as well, and will continue to drive 2 hours from our new home to give this location in Lebanon our business! read more

I have been a customer for several years and have always had a good experience with this dealership. But we recently leased a car from Wilson County and the horn is not working. I tried to schedule a service appointment and the earliest they could give me was two months from now?? I thought I had a relationship with these people. read more

Several days ago, after stopping by another dealership, my son and I went to Wilson County Hyundai to look for a reasonable car. On arrival, we met Matthew Wright, in sales. Immediately, my son inquired about one of the newly delivered cars. Matthew took a few minutes to gather information as to what we we looking for in order to better assist us. While looking at the vehicle, he asked a few pertinent questions about finances, and asked if we would like to test drive the vehicle. Prior to our test drive, we filled out a short finance form to which Matthew gave us several options on price and financing that we felt would fit our budget. We then test drove the vehicle, and upon arriving back to the dealership, we were greeted by the finance manager who had approved either of the options we were looking at. In total, we spent no more than about two hours at the dealership and drove off with my son's new car. During the entire transaction, there was no pushiness, or heavy sales tactics, just friendly service. I felt we received a really good deal, which included a number of years of vehicle services. I would highly recommend this dealership, and Matthew Wright in sales to assist in your next automotive purchase. read more

Wilson County Hyundai - My son's new Hyundai Kona. - Car Dealers Near Me - Lebanon, Tennessee

My husband and I had such a phenomenal experience with Wilson county Hyundai. We'd been shopping for a car for quite a while with me leading the charge. After dealing with multiple rude, unhelpful, and pushy dealerships closer to the city, I found this place. I called and spoke to Matthew and after just 30 minutes of discussion/negotiation, he was able to get us an amazing deal on a new Hyundai Sonata. Being that we live near Downtown Nashville, I was super nervous because it was quite a hike out to the dealership. I expected to experience similar bait and switch type stuff since they knew we were coming from an hour away. But that was NOT even remotely the case. We showed up and Matthew had everything ready to go. Price was EXACTLY what we agreed to. He was so unbelievably kind and helpful. A legitimately good human being. After having some bad past experiences, this was such a breath of fresh air. I cannot recommend this dealership (and working with Matthew) enough! We will 110% be getting our next vehicle from this place. read more

I wanted to recognize Mitch Burnham and Audrey for my outstanding experience with my recent purchase! Thank you so much for being so thoughtful and providing excellent service to your clients ! Originally I was on the market for a Nissan, but I've been driving Nissan for a few years now and it was a time for a switch... I was researching Hyundai around Nashville and decided to go to this particular location, and I'm so glad I did ! Not only I got a really sweet deal, I got it delivered right to my door as I was not prepared to drive 2 cars that day! I wanted the leather seats but they did not have any in stock, so they mentioned they still able to do leather seats option if I really want it, again they picked it up and brought it back to my house, it only took 2 days to replace leather seats and my car looks stunning!! I'm giving 4 stars only because I had a hard time with their Credit person.... If you enjoy luxury customer service on a higher level, please see Mitch or Audrey as they are very detailed, thorough and excellent experts who know their job and can give you the best experience with your purchase! read more

Dylan was great. He answered all my questions and alleviated my worries. I absolutely love my new car.

Absolutely do not buy from Hyundia unless you want your car in the service department frequently. 2023 Tuscon 11,500 miles has been in service 3 times in the last 6 weeks. Same symptoms everytime. First time they couldn't find anything wrong and gave it back after a week. Second time 2-3 weeks later my car magically needed 4 fuel injectors. Remember " we can't find anything wrong" statement. Third time 5 days after getting it back the second time, Hyundia techline decided it was bad gas. Tech at Hyundia informed me it was .01 off from being a "good gas" reading assured me that isn't the issue and I will have the same symptoms again just tell him when it happens and he will order parts that he knows bad gas isn't causing the issue. A crankshaft sensor is needed. Fast forward to one day after last pickup SAME ISSUES except this time I also can't get into my gas tank to fill up and my car is idling rough. Fast forward to Monday contacted the tech was told parts are being ordered. Called today (Tuesday) to check the status of the parts and GUESS WHAT they haven't been ordered due to needing to contact Hyundia. Hyundia 100 customer service satisfaction is a joke! Especially when you pick up your car they have had for 9 days to be told you will have this problem again and will have to bring it back in. If you read this far save yourself the headache and choose another make! read more

Bobby Raines is the most friendly and efficient salesman in middle Tennessee This is our second time back to Wilson County Hyundai. They do not disappoint. read more

5 star review for Wilson County Hyundai! My fiancé and I had the BEST experience getting my new car here! Dylan was so helpful and patient with us as we looked at different vehicles. He even let my fiancé check out a vehicle he had questions about (that we weren't interested in buying), and took the time to explain the features and let him sit inside. So kind! This whole process from start to finish was seamless and efficient. The team was honest, straight-forward, and we did not feel pressured at all. Dylan felt like a long lost cousin and we are very thankful for him and Wilson County Hyundai (and our new whip-Hyundai Tucson hybrid!!!). Would recommend to anyone needing a car. read more

We typically buy all our cars from Carmax because we hate the "salesy" process of regular dealerships HOWEVER we received STELLAR customer service from COURTLAND STYLES at the Wilson County Hyundai. He was more focused on educating us on the various features of the cars we were looking at rather than upselling us to something we didn't want. He was respectful of our needs, time and budget. We are even recommending my him to my mother-in-law to help find her the perfect fit. read more

My wife and I have bought and traded in 5 cars with this dealership and will continue to do so. They are easy to work with and always have the best prices. read more

The fellas at Wilson County Hyundai are the best in the business! Rob helped me find the right fit and my new tucson is everything I wanted! These guys do everything to make you feel accommodated. Can't speak any more highly of my experience and would tell anyone to head out to them to find your next vehicle! read more

just now Service Manager Randy goes above and beyond to help customers. I was traveling and a long ways from home when running into car trouble. The dealership nearst to me in Murfreesboro TN happened to be very close who where I stopped. They told me they were to booked up to get my car in. Randy over in Wilson county took over and went to great lengths to diagnose my car. Turned out to just be bad fuel. Randy went out of his way to expedite my car due to me being so far from home and also to get my car back to me. Hunter deserves an honorable mention as well. I highly recommend this Hyandai locations service department. Superb customer service. read more

I had the most enjoyable experience with my new car purchase. I dislike all the paperwork ,so Matthew made sure everything was ready for me to sign when I arrived. It went very smooth and was a pleasant experience after all. I would highly recommend this dealership to my friends. read more

We purchased a 2022 Tucson from Wilson County Hyundai and are thoroughly satisfied with the experience. Our salesman, Andrew Lacey, was extremely knowledgeable, personable, and a pleasure to deal with. The dealership was transparent, did not charge a "market adjustment" and provided a no pressure environment. We highly recommend this dealership, and especially our salesman, Andrew. read more

I recently purchased my second 2020 Hyundai Sonata. The first was totaled after an unfortunate accident one month after purchase. Matthew Wright is the Product Specialist (sales person) that helped me purchase the car. He was highly knowledgeable on every aspect of the car buying process. I appreciate that he went the extra mile making certain I was satisfied with my purchase. Today I went back to personalize the minutia Hyundai offers in their cars. Matthew continued to impress me with customizing my car. Wilson Co Hyundai made buying our 5th Hyundai a pleasurable experience; I highly recommend them. read more

No way I will ever do business with them again. First of all Rob the salesman was very nice. That's where the positive ends, looks like we will be going through their attorney to resolve our issue. While my wife was doing the paperwork for the sale with the finance guy he was attired in torn shirt and would not put down his fidget spinner,in my opinion very unprofessional. Too bad in my opinion the service after the sale does not match the quality of the Hyundai vehicle. Nice thing is there is a Hyundai dealer in Cookeville they will be getting all of our businesses in the future. Really cant say enough how displeased we are with them. Again too bad for our salesman Rob because we would purchase another vehicle from him, just not from Wilson County Hyundai. read more

I recently purchased a new Palisade from Wilson County Hyundai and was great experience overall. Bobby Raines, my salesperson, was incredibly helpful throughout the process. We first started using them for service when we moved here in February, and the service team, especially Mamie, is attentive and take great care of all your service needs. read more

This was my first experience buying a car and I can definitely say it's been a good one. My parents have gotten 3 Hyundai vehicles from this location and have had a great experience every time so they recommended I get my first car there too. Courtland Styles is genuinely the nicest salesman I've ever met. Everyone at this location including the finance guys were great to deal with. They didn't push me to pay more than I was willing and I got a pretty good deal on a brand new Kona that I can afford. They even got a laugh out of counting my down payment that I had been saving in a tin can (all in cash). All in all these people treated me like family and made me feel comfortable enough to come to them for all my car service needs in the future. 10/10 will recommend to friends and family. read more

Quick oil change, friendly service and knowledge of my car also helping other dealerships effaced by the tornado

Just spent the last four hours of my life as a total waste of time - found a good car , agreed on price, agreed on trade in value etc- after sitting and waiting for Mr Finance to get his **** together for 2 hours we go to sign the paperwork and the numbers were not the same...seriously?? Awful experience !! read more