He fixed my car when it had serious suspension issues. And it's was a doozy. Later (about 3 or 4…read moremonths) when I heard knocking sounds in the rear I took it back in and he said it was one of the new shocks had went bad and repaired it at no charge. He guarantee's his work. He put some parts I'd found but told me he could not guarantee those. Fair enough. Saved me money. I'd recommend his business to anyone. Very reasonably priced. Nice waiting area too. Sincerely, Tennessee Honey

Always honest and incredibly friendly and kind!!! My husband and I will always take our cars here…read morefor service!!

J&J Auto Care in Madison TN provides superior quality auto repairs. These guys are honest-l and…read moretrustworthy-which is hard to find these days. Their experienced, knowledgeable mechanics provide excellent customer service from start to finish. I have used them for 5 years and would recommend them to everyone.

It's not too often that my experience as a customer is so good that I leave a review, let alone…read moremake a standalone post on my socials to spread the word. J & J gave my Honda Fit a 100K mile service the other day. I went in with some knowledge of what replacing the serpentine belt and spark plugs would cost and I am happy to report that they quoted me a fair price and did a good, fast job. With no mansplaining, condescension, or price gouging. THEN. While on tour, my car started making noises that sounded suspiciously like a busted catalytic converter. A shop in New Orleans took a look and quoted me nearly $3K to replace the front and back of the catalytic converter, plus my O2 sensor, etc. I drove it home to Nashville with the windows down (so as not to poison myself via a busted exhaust system) and took it to J & J. Turns out it was just a busted gasket and that $3,000 repair bill went down to just $600. Including labor. I was in and out in a couple days and back on the road. No more rattling. These guys are honest, friendly, fast, and local. They'll cut you a break when they can. I'll be giving them my business for years to come and you should too.

RUN!! Complete ripoff! He doesn't tell you how much the quote is going to be. He spent 10 minutes…read more"diagnosing" what we already knew and then charged us $239 and that wouldn't even go towards the total for the fix! Hidden fees up the wazoo!! It would've been cheaper to tow the car to the mechanic and get a free quote! Very unreasonable! Bad business practices!! (Note: I disguised my name for safety purposes).

This is the review that I left yesterday, November 13, 2025:…read more "Roberts is the real deal. He has the sophisticated diagnostic equipment to identify the problem and the advanced mechanical expertise to fix it. However, he is expensive and adds some gratuitous fees. Cost for 2-hour diagnostic assessment to identify faulty crankshaft sensor was $133.90/hr x 2 = $267.80 plus $50 service charge for total of $317.80 ($348.79 with tax). Cost for installation of new crankshaft sensor was $58.81 for the sensor, $130.00 for 1 hour of labor plus another $50 service charge for total of $238.81 ($262.09 with tax). I offered to pay with cash. Roberts said he preferred a credit card. However, he did not tell me there was a $31.96 "noncash adjustment/credit card fee.". There was also a $22.86 fee for mobile supplies. Altogether, the cost for diagnosis of faulty crankshaft sensor and replacement with a new one was $671.01. In addition to parts and labor, this included two $50 service charges, a $31.96 "noncash adjustment/credit card fee", a $22.86 mobile supplies fee and tax on the extra charges and fees. If Roberts had come clean about the $31.96 fee for not paying in cash when I offered to pay in cash at first, and if he hadn't added a $22.86 fee for mobile supplies, I would have left four stars." -------------------------------------------------------------- This is my response to comments from the business owner regarding the above review that I posted yesterday, November 13, 2025: Thank you for crediting my VISA card with $50 for the duplicate service charge. Since the final billing amount included 9.75% tax, the credit should have been for $54.88. I did check the "terms and conditions " on your website again to be sure that I hadn't overlooked anything. According to your website, you charge $130.00/hr for diagnostics. However, I was charged $133.90/hr. The amount of overcharge was $7.80 for two hours plus 0.76 tax = $8.56. Your website says nothing about a charge of $22.86 for mobile supplies that was added to my bill. Including tax, the amount of overcharge was $22.86 + $2.23 = $25.09. Your website also says nothing about a 5% "noncash adjustment / credit card fee" for paying with a credit card in lieu of cash. Including tax, the amount of overcharge was $31.96 + $3.12 = $35.08. So, the total outstanding overcharges are $4.88 + $8.56 + $25.09 + $35.08 = $73.61. By the way, I don't happen to think these oversights were intentional on your end. Rather, the software that you're using for billing appears to be much lower in quality than the sophisticated diagnostic software that you use to identify mechanical problems in motor vehicles. I hope we can get this sorted out. I really appreciate your willingness to work with me.

BEST in TOWN I have been taking my 2010 Audi Q5 to the…read moredealership for regular yearly services and issues for the past 5 years in Nashville. Every time I walked out with a huge bill. Not that Audi dealership is not reliable but definitely they charge more. One of my friends recommended GPO and wholaa I cut my expenses in half with the same Amazing service. Randall and Shawn are amazing at what they do and NEVER try to oversell. I have been going to GPO for the past 2 years and HIGHLY RECOMMEND them. RELIABLE - ABSOLUTELY GREAT QUALITY OF SERVICE - ABSOLUTELY GREAT

I've taken my 2 BMW's to GPO and they are a very good shop. They are very knowledgeable on BMWs…read more I would recommend this shop.

Owner (Frank) scammed me - avoid at all costs…read more - I came in to get my front light fixed + get a full car ASE inspection so I could drive for Lyft - Frank claimed he could get me the needed inspection + fix my light - total came out to around $200 - front light was still broken after I got my car back - I don't think he did the full inspection at all if the front light detail was missed and I didn't receive proper paperwork for the needed ASE inspection (which means he just wanted to upcharge me on a full inspection) - I called later to dispute, but Frank claimed I never mentioned the needed ASE paperwork Never going here again. I'm assuming Frank is gonna respond to this to make his business look good

Great mechanics. Honest people. I take all my cars there for everything from an oil change to a…read morebelt needing replaced. Great work done here.

I am Nashville born and raised, and this is where I bring my vehicles if I ever have to have them…read moreserviced. From oil change to brake change, tire rotation or blown gasket- I have always been pleased with the communication and services here. I have met many staff members, and each interaction was met with clear communication and understanding. I once went in to get my brakes changed (they were squeaking) and instead they let me know that the brakes were dirty, cleaned them for me, and did not charge me for a brake change. The squeaking was fixed, my vehicle safely brakes; they are honest and followed up with me to ask if I would still like the service after some driving. I appreciated that reassurance, and that they allowed me to make my own decision about the vehicle without applying pressure. I recommend this shop to any of my friends or family needing auto assistance while in Nashville. Don't be put off by the small shop- they are knowledgeable and will honest with you (a rare experience in this line of work). Their prices are honest and fair. I have had at least three of my vehicles serviced here, and I will continue to prioritize this auto mechanic shop over any other options in Nashville.

My daughter took her jeep liberty for a oil change. Luckily I decided to do her engine filter at…read morehome. I looked down and the oil filter looked used and was the same brand as before. I know this because I changed it. And I didn't think shops used that brand. We called, and the man said they use 3 different one, we asked which. I said ahhh yeah it isn't any of those. So it wasn't changed. I told him what was on it, he was like oh wait we use it. Hmmmm ok. I took it back, watched them replace it. He never said a word. I also asked to check the check engine light. He looked at the computer. And told me what it read but couldn't tell me how it should be fixed. No discount for not changing my oil filter. I will never return as I can't trust them. I'd advise another shop.

I was Surprised on there Automotive Expertise & Diagnosed several mechanical issue's on my SUV &…read moreRepaired it in quick fashion & it now runs like new again & Thank you again IN & Out Automotive & keep up the Great Work / Paul from Inglewood TN

Fantastic, generous service for a quick headlight repair from Islam. Thank you for everything, I…read morewill be back!

Packard's BP on Lebanon Road has been my family's undisputed go to for gas, maintenance, repairs…read moreetc... for as long as they have existed. Billy Packard, Chris, Matt and the whole crew are always courteous, ensure quality service/value and give trustworthy guidance. We'll never go elsewhere!

I just moved to Nashville and didn't know where to take my car. Someone recommended Packard's, and…read moreI'm glad they did. Everyone here is extremely nice and welcoming, they do great work, and their pricing is fair.