I needed a tire I had put on a rim, and wheel alignment for my RV. My vehicle was pulling hard to the left and my steering wheel turning constantly to the right. I was told intercity was the place to go. I get there at 0800 and tell them what I need done and a work order is written up. I am told they 'don't know if we can do an alignment on this but we'll have a look and see' and I'm told to bring in my RV to bay 8.
After 30 minutes a worker comes over and looks at the work order then starts getting the RV jacked up. He gets a light and looks behind the wheels. Then a few more come over and they all look under the wheels.
The first worker gets red pads out and places them under the front tires and proceeds to take my wheel stimulators off by removing 4 nuts on each wheel. He then attaches the wheel alignment machine to each wheel. One of the other workers comes over and pushes on the tire (as if to put it into place by pushing it?! What the f. The other watches). This whole process takes around two hours.
By this time it is 1030. I decide to go get some food from the diner, 1/8 mile down the road . I walk down and get food. I was surprised at the great quick service. My food was on my table no more than 3 minutes after ordering. I head back to the shop to see the progress.
I had been no longer than 20 minutes. When I got back I was surprised to find my wheel stimulators and nuts back on, the alignment machine detached and away. I thought they must have been quick at their job or it wasn't too bad and only needed a little adjustment. My car was still up on jacks.
My tire wasn't replaced yet so I went over and informed the desk and they said 'why didn't you tell me' I said I mentioned it to the guy originally serving me. They got onto it right away and all was well. I paid my bill and told them my car was up on jacks still and I can't go. They said someone will be out to assist me soon.
I walk over to my car and wait. No one comes for 10minutes. I go over to a guy and ask to put my car down and he responds the mechanics are at lunch. I ask him again to just lower it so I can go and he does so. I leave not too unimpressed with the service I received. It was quick and I didn't have to book.
I get out of the building and onto the highway. I immediately notice the car is still pulling hard to the left and steering wheel is cocked right.
THEY HADNT DONE ANYTHING!
I still can't believe it.
If it couldn't be done they could have so. Instead, they put on a little fraud alignment theater production for a couple of hours and took my money.
Have contacted them regarding this consumer fraud and will take it further if I do not get a refund.
Will keep review updated. read more
