Anyone considering Wesly Garden for senior living should review all agreements and contracts with…read morean elder attorney. The sales people speak in subjective and vague terms and make no firm commitments but suggest several things that are not supported by the contract you are asked to sign. For those who rely on spoken word and don't read the fine print they are likely in for a surprise. Their contract is very one-sided leaning heavily in favor of Wesley Gardens and weak in committing to responsibilities and obligations Wesley Garden can be held to. The cost to get on their wait list is $2000 non-refundable. In our case we were led to believe that although they could make no promises it would be reasonable to think in terms of 9-12 months. After 8 months we were then told t was currently we should expect about 2 years from that date and again in Dec 24 the expected wait time was still 2 years, (36 months from start of wait list, reminding me of the Seinfeld Chinese restaurant episode). My mother had visited and liked what she saw and heard and did not want to go anywhere else. We had signed up for a 1 bedroom. Some months in, a different more expensive unit was offered which we declined. They argued that we were offered and declined a 1 BR unit we had requested, and was evidence of filling some vague obligation, in fact it was a one bedroom plus den. The offered unit was not what was requested and was declined as it was more than my mother need and outside of her budget. When asked what percentage of the people on their wait list actually ever get into Wesley Garden I was told they did not know but that numbers and those statistics didn't matter. In fact at the time there were 200 people on the wait list banking them up to $400,000 which their VP said was needed due to the cost of maintaining this wait list. It seems the wait list is a revenue source of its own. It is highly unlikely they would not know what percentage of people on their wait list ever were admitted, but it does make sense why they wouldn't want to disclose it. I will be requesting the Attorney General look into their deposit policy just to make sure it is as fair and justified as they claim it is. Make no mistake, they are in-line with their one-sided contract, and I am not suggesting they violate their own contract. But seem to rely on elderly listening to the words they speak and not looking closely at the fine print that their lawyers have protected Wesley Garden very well with. Anything you are told verbally by Wesley Garden should be taken with healthy skepticism and ensure that everything you are told is documented in the contract. Then thoroughly review and understand the contract you are asked to sign (preferably with an attorney). This should especially be done with the $150,000 or more deposit agreement that you must pay.

DO NOT GO HERE. ZERO stars, if I could give that low of a rating…read more We had a horrid experience in the Rehab Facility. No PT evaluation for 6 days after knee replacement of 83 year old mother. She just laid in bed until we could find an alternate facility. Executive Director, Mark Hansen, was rude and most unhelpful. No explanation for why the PT department could not get their job done. And no leader willing to step in and help.

I'm giving this facility two stars, and honestly that's being generous. The only reason it's not…read moreone star is because there are a handful of staff members who truly deserve recognition for the work they do every day. Before talking about the larger problems, I want to make sure the people who actually care for residents are acknowledged. Michael is one of the most compassionate CNAs I've encountered. He is sensitive, kind, and dependable. Residents feel safe with him because he treats people with patience and genuine respect. In an environment where people are often vulnerable and relying on others for help, that kind of empathy makes a real difference. Steven also deserves strong recognition. He is not afraid of hard work and consistently does his job well. What stands out most is the way he helps residents feel comfortable about their bodies during very vulnerable moments. Personal care situations can be awkward or embarrassing, but Steven handles them with professionalism and respect, which preserves people's dignity. Demetrius is another staff member who clearly works extremely hard. He is constantly moving--running up and down the halls at what feels like the speed of light trying to help wherever needed. The residents deserve better care, and the employees who work hard every day--like Michael, Steven, Demetrius, Wei, and Brandon--deserve far better support from the leaders

scary they are like vampires ‍ to take all your money at $550 a day…read moreDid you know? Your insurance does not pay for it and you will have to pay it all back when they pass away. ... this goes for most care centers and hospitals after 90 days, but this one only gave us 30 before they started wanting money And they know the paperwork, so be careful

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

If you care about your family, do not send them here! The worst management because there isn't any…read more Every issue gets pushed to another persons department. No accountability for mistakes. They do not pay attention to things like medications / cleaning / health/ They do not check on their patients. They are left in their rooms for hours after pushing the button for help. This place needs to be shut down. It is the most unprofessional, non caring place I have ever seen. Absolutely no compassion for your loved ones. I think the positive ratings are AI generated or paid for. Sure it's pretty on the outside but the inside is a complete mess of uncaring, untrained people who cannot and do not care for your loved ones. Do what you can to find a better place.

The staff for the most part are very professional and respectful. The nurses are caring and…read morefriendly. I was fortunate to have the best nurse there. He was extremely kind and attentive to my needs. I had great CNA's. I would definitely recommend Life Care Center of Federal Way. I had a positive experience there.

My father was a resident in this facility. The communication from doctors to us was non…read moreexistent...communication from the nurses was minimal and did not provide updates on his condition. While in their care, dad developed pressure sores and was dropped off the bed. When we advised the staff of my father's need to use the bathroom...the staff replied: tell him to soil himself...we will clean him later.

Administration is always working hard to get things in place! Walking right in, doesn't smell like…read moreother nursing home facilities. Looks like the place is getting revamped and so far it's looking great!

This facility has improved so much this past year. The female maintenance director is such a great…read moreasset to the building and their patients.

Get out!!!!! My…read morefather was at Stafford, and I would not wish this experience on anyone. The treatment here is completely unacceptable. Staff come into rooms without knocking, with no regard for privacy or basic respect. The way they speak to patients is cold and rude, smart asses really, like people don't matter. It's disgusting how little care or compassion is shown. The facility is cold and stale. The staff's attitude is complete shit for a healthcare facility. Stafford should be ashamed of how they treat people.

I used to work here a few years ago. This place was used to be Stafford Healthcare and since it is…read morenow owned by a different company they changed the name to "Puget sound Healthcare" It takes a lot of energy and time to build up a great team of nurses, rehab team, management and all. Due to the fact that they are always understaffed we can easily say that It's not an easy turn around for this facility to be successful. I see that each and everyone that is working in this facility works really hard especially the rehab team and most importantly the nurses. If the rehab team and nurses can devide themselves just to meet their patient standard of care, they would. I would say give this facility a chance because inside this building is a great of team members that are working hard to give the care and support that our love one needs.

my brother is currently admitted at their facility, so far he's been doing well with therapy, the…read morestaff are doing a good job! Zee is one of the best therapist in there!

My husband was a recent patient at Rainier Rehab for a hip fracture…read more We had problems from the beginning getting the staff to move him safely, feed him a diabetic diet, administer his medications and weigh him at the proper time. Most of the staff were very accommodating. However, because the doctor and nurse practitioner were unwilling to adjust his medication when he needed it, my husband has been hospitalized for a week. He developed huge water blisters and sores on his legs as a result of their negligence. At one time, he was left on the toilet for so long and the nurse did not respond to the call light, so he had to get up himself. There was constant urine on the bathroom floor because the equipment was old and inadequate. Many times there was noone in the halls or at the nurses station through the day. Wait times for a response to a call button many times exceeded an hour. It is only pure luck that he did not fall again undertheir poor care. The facility is old and outdated. The phone didn't work properly due to being old and dropped so many times. I had to bring in many things from home because they provided a bed and old nightstand period. We chose this place because we were told it was a 5 star facility with a doctor and nurse practitioner 7days a week. There was no doctor or nurse practitioner on site on the weekends. Be very careful if you place a loved one here. The staff is friendly and seem caring, but when you need real medical help, the doctor and nurse practitioner make the decisions. In my husband's case, their negligence caused him a week in the hospital.

Karen and the team are worthy of more than 5 stars! We brought my 6 week in for therapy after a…read moretongue/lip tie revision and I went from a constant 8/10 breast feeding pain to a zero in 4 weeks!! They take such great care of my baby girl and treat her like one of their own. Not only do they work on oral motor therapy but also some developmental therapy!

I have been working with Shana weekly for nearly three months now. Let me be blunt: People with…read moreserious trust issues think my trust issues are excessive. I trust Shana. How the heck that happened in less than three months is beyond me, but I do.

I come hear yo get mammograms. So far it's painless, and…read moreJeannette has been great over the years. I always feel comfy and cared for. I try to get checked once a year even though it's doesn't run in my family. But my cousins have passed away from Breast cancer, and my husbands side has breast cancer. Plus this location is easy check in and out. As far as I've been going. I've been to other locations because I heard there was a spa, massage, facials to get you comfy. It never happened. So while Covington location doesn't have bells and whistles, they do the job.

I see April Francisco at the weight loss clinic she is awesome! She is kind and caring and listens…read moreto my concerns. I have questions about concerns she address them all and gives advice on yes and no options. The facility is clean and the bathroom as well the staff is kind the parking is an issue and not enough handicap parking. The waiting room is huge I greatly appreciate that the staff is nice and up front as well.

Came to the ER. Every staff member from the security to the doctor, the technicians and the nurses…read morewere amazing! They were caring and informative and helpful. They each take their work very seriously and made it a point to help us feel comfortable during a stressful time. The only part is the waiting. It's the system not the people. So if the system could be designed to be more efficient, that would be great because we were there for 8 hours (mostly waiting. As the staff were waiting). The people who worked there are amazing! We felt safe and well cared for. Also the staff worked well together. Supportive and helpful to one another. Good vibes in a stressful environment.

The Type Of Care You Receive Here Is Diabolical, They Treat Ppl Like Shit Here, They Don't Really…read moreCare For Patients Especially Children, They Very Rude Staff Has A Bad Attitude With Patients, Me & My Son Were Treated Horrible All While Checking Him In For A Concussion. I Wouldn't Recommend A Soul To This Hospital Even If They Were Dying Do Not Come To This Hospital !!!!!!