I stayed here for 2 nights for an interview. The hotel lobby is really beautiful, you'll be greeted by someone at the entrance and then more at the front desk. The interior design is sleek, bright, and clean. There's a neat wall of plants "green" at the front desk and check in was easy. My first time staying at an Intercontinental. The double beds were clean, they had a Nespresso machine, free bottled water, bathroom had a clean tub! My only complaint is that I could hear my neighbors next door (walls are thin)- I could audibly hear there were two boys chatting/screaming with their parents also in the room. I also could hear their TV on loudly late throughout the night... I had a very hard time falling asleep and wish I had called the front desk to make a complaint. Otherwise a pleasant stay with a nice view from several stories high of the city. read more

Sadly, due to severe allergies and requesting not one room, however, two adjoining rooms, were not followed. We were given rooms right over the unused pool. Exoting the elevator the extremely strong smell of CHLORINE hit our face and immediately had to take four BENDRYL tablets. Calling the front desk and IMMEDIATELY exiting to get another two rooms, we were given the exact same teo rooms just 2 floors above. We checked out immediately the next day checking inyo the Rotary House. This hotel has an enthusiastic team. Nonetheless, the Rooms Supervisor was extremely misleading in our conversation telling me that the hotel was sensitive to my allergies. She was inadequate and sadly misrepresented my true desire to maintain my safety as i requested. The hotel smells. This is sad because I expected more because the Supervisor Angie was committed. Obviously, she needs a reality check because she is misrepresenting herself and what THIS MARRIOTT has to offer. read more

We love the intercontinental hotel in Kansas City on the plaza and always stay there when we are in town. We thought we would try the intercontinental in Houston during my husbands check up at MD Anderson. I have not been impressed so far with this location. It seems like a lot of work to get to the parking garage as the levels are pretty divided with where you can park. Check in was not that great as the Asian lady was not very friendly and could care less about the medical discount to be applied to the rate. If you ask me, she was pretty unfeeling. I was also surprised that there was no hot tub/jacuzzi on the property. Also, very disappointed at the choices, layout and freshness of the food at the club level in the hotel. It did not seem fresh and it seemed like snacks they just got from Costco and threw out there. The cheeses were very soft as if they were laying out for a very long time and the little sandwiches had bread that was stale and hard. The cookies were broken and not that fresh. I'm not sure that it's worth the upgrade. On a positive note the cleaning crew and turned down service is lovely. The hotel lobby is very beautiful and offers a nice bar and lounge area. Overall, we have not been impressed read more

This hotel is beautiful, off the beaten path (in the medical center area and Rice University), and had great food options as well. We loved all of it and recommend it highly. HOWEVER - what really stood out was the service, especially by Anthony at the front desk. He went ABOVE and BEYOND to make our stay amazing, and he embodies everything we love about Intercontinental Hotels. We (like 65K others) were in town for the Taylor Swift concert recently, and had booked a room far in advance. When we decided we needed a 2nd connecting room and they were sold out. Anthony recommended that we upgrade (for a fee) to a Suite with a rollaway to accommodate everyone. Not only this, but he followed up with us the day of the concert to let us know that there was a very long line at check in the day prior, and we should plan to travel from Austin as soon as we could. On top of all that, bc he knew we were traveling in and on a tight schedule for the concert, he made sure a room was ready, that a rollaway bed was there already, and even pre-checked us in and met us with our keys in the lobby so that my wife and daughters could get to the show on time! While he didn't have to do any of that, I am SO grateful that he did. He turned what could have been a mediocre or stressful day into one that we'll remember forever. Thank you!! read more

There's definitely a hygiene problem with this hotel. Stayed for five days, and each day I had long black curly hairs on my towels, bedsheets, and pillow covers. The icing on top was bedbug bites I noticed when I got home, all over my legs--absolutely disgusting, and very unprofessional. read more

I feel like a Van Morrison song ....Why why must I always Complain, over and over and over again.... I have been coming to this hotel for three years now with Stage 4 Melanoma cancer because of its proximity to MD Anderson. The front desk staff is a revolving door and each one of them knows nothing about the details of the Hotel or how it operates. If you request a room on the concierge floor with a bathtub, no one tells you there are no bathtubs on that floor until you check into the hotel. What you say and work out with people on the phone is imaginary and not noted on your account. A Manager can not be seen or made available talk to about problems upon check in. The restaurant is slower than Moses and he took forty years. If you frequent this hotel you'll know the restaurant Manager has his wife and children every night in the restaurant playing and running around looking for attention from the patrons. The first time it's cute but every time you eat..... come on. The food is frozen and comes out of a bag at best. Maybe the hamburgers are fresh but how many of those can you eat. Then there's the shuttle. You can't reserve one, the front desk doesn't help you schedule a ride and the third party that runs it can not tell you in advance if they can take you. You fly from another state to see a Doctor at a certain time or to have the dreaded scans and you can't get a shuttle scheduled to take you. In three years of treatment I've used the shuttle twice. Bad odds . The only consistent thing in the Hotel is the friendliness of the Bellmen. They are very pleasant and helpful. Boy I long for the days when people cared about their jobs and staff was attentive and responsive instead of looking and acting like a deer in the headlights. Good luck . read more

Conference area is poorly designed. Parking garage is terrible. Unless you drive a smart car or a fiat good luck finding a spot you're comfortable with. Oh, and don't go all the way to the top level... it dead ends with no space to turn around. I won't be returning. I'd rather pay more and fly to a conference than have to come back here for one. read more

Let me start by saying I am in the hotel business. This is a new hotel and very nice. I hope they can keep it looking like this for a long time. The rooms and appointments were very nice. The rooms big, clean and overall very nice. Can't make it Five stars as the check-in was not great. The food was ok but needs a little refinement for the price. The lobby bar was very busy as there were a couple groups in house. The staff overall was very good but the pricing at the bar was not set up correctly as they mischarged Happy Hour pricing. Overall I would certainly stay again. read more

I want to be able to say nice things about intercontinental as I do enjoy their hotels (especially the ones in Asia - would highly recommend staying at the intercontinental in Singapore), but our experience here was just... Not OK. Maybe we got spoiled in Asia? I don't know, but I dont think we had unrealistic expectations when we asked for an extra robe to our room around 11PM. We were expecting it to arrive in, I don't know, 20 mins max? 50 minutes later and still nothing... When we called down to cancel our request since it was almost midnight and we needed to go to bed, we were just told "sure". They didn't ask why, they didn't ask if everything is OK and so on, and there certainly were no apologies. It was just incredibly frustrating. Our room was also not tended to the next day even after we specifically requested a turn down service... Like what? That should be a basic expectation if someone doesn't have their "do not disturb" sign on, and we actually went down and asked for it specifically when we realized our room wasn't cleaned up in the morning. Yet when we arrived at night, only the bed was made - nothing else was looked at, there were no new shower gels/shampoos brought, no new shower cap (and we had used all of those so we had none left). Guess we could have asked for new ones to be brought up but since we had a great experience waiting the night before we decided to forego... At any rate, aside from these issues the hotel is nice. We had a small room despite having a status with the chain, but we didn't think it was a big deal. Normally with just these issues I could've considered giving a regular hotel a better rating, but I do expect intercontinental to be at a certain standard. If you don't care much about the brand and what the brand should be able to provide you with, then this is a good hotel to stay at around the medical center. They do have a complimentary shuttle car that you can use as well (I believe it takes you anywhere within a 2 mile radius though it is first come first serve). Its also relatively close to the rail (only a 10 min walk), which isn't bad at all though it is Houston so 10 minutes of walk is basically equal to Hell due to humidity so still would recommend taking the complimentary shuttle! read more

I booked through Expedia, selected the option for king sized room high floor parking and WIFI included. I was on the 17th floor. I believe they have 20 or 21 floors. I can't remember. The lobby, the decor, the check-in, the customer service all A-1. What they did well: 1. Check-in and EXCELLENT customer service: I had called the lobby to fix my WIFI issue and was placed on a long hold, hung up after awhile and the desk clerk promptly called me back apologizing for long hold and assisted me with my WIFI issue. I needed some documents printed and I was instructed to email it to the desk clerk I spoke with and he would have it ready at the front desk. Before I came down a few hours later, I had called the front desk to ensure it had been printed and ready for pick up. The desk clerk ensured me it was and even offered to bring it to my room which I declined because I was coming down but the offer was genuine and appreciated. The desk clerk who checked me in was also kind and seemed interested in how I came about selecting the hotel and reason for my stay. 2. The bar looked so inviting and the bartender seemed engaged with the patrons. I didn't get a chance to order from the bar but definitely next time. 3. On the TV, they had it programmed saying "Welcome to Houston Darlene." That was a nice personal touch. My only complaints: 1. Garage parking (starts from 4th floor and up, access by hotel keycard, kind of tight) 2. Sink wasn't clean (there was something stuck on there, which makes me think that area hasn't been cleaned properly for a while and also a face towel in the shower had oil stains on it similar to pizza or tomato-based sauce stain that couldn't be washed out all the way) 3. The room doesn't get cold. When I checked in to my room, the temperature was 69. When I attempted to lower the temperature it was already programmed to 50 so I couldn't lower it anymore but the coldest it got for my entire 24 hour stay was 64 degrees which was OK but never got the chill factor that I was looking for. I wish I had brought my table fan for a bit more circulation. 4. TV is disappointingly SMALL. My eyes centered to focus on the small screen. Very disappointing for this luxe hotel. read more

I would say this is an average hotel and a below average intercontinental. I know Covid-19 is a factor but other hotels have opened their amenities and handled other things much better. Other hotels cheaper or same price that offer better services. read more

Very nice hotel. The staff was very nice and the rooms clean. The bar/restaurant staff we equally enjoyable. Valet parking: If you need your vehicle early (before 5:00 am), good luck; you may have to contact the staff in ode to find a valet worker. Additionally, expect to receive bad looks if you are perceied to not have tipped enough! The valet team is the only reason that this hotel did not receie a 5-star rating from me. Just avoid alet parking here (unless you're an unusually high tipper). The rest of your stay will be awesome! read more

This is a pretty amazing hotel. I am not sure if my love for orchids made me love the lobby so much or if it was the open layout beautiful decor and polite staff. This hotel met all of my expectations. After a long flight from New York I was able to check in early. I was very pleased to have a robe and slippers waiting for me. The room service was amazing. I recommend the mac & cheese on a late night . The only slightly less positive things I can think of is that the pool is very small compared to the size of the hotel and the placement of the car garage is odd (parking garage elevator is on the opposite side of the lobby as the guest elevators). Would definitely stay again! read more

I made a reservation so i wouldnt have to drive home in the hazardous road conditions. They canceled my reservation.

This is now my go to hotel in Houston. It's a beautiful hotel with very comfortable rooms. I sleep well here because there is little light nor noise that invades the room during the night or in the early morning. The restaurant is phenomenal and the bar is great. The bartender even made me a Vieux Carre! The hotel has valet parking but they also have made self parking easy. I ordered room service last visit for breakfast. The food was great and they were lightning fast. Finally, the staff are all friendly but highly professional! read more

For anyone who might frequent Houston for work this place was a delight. Brand new hotel, clean rooms and awesome food. The reason for the 4 star is when I sat at the bar and asked for the menu I was only provided the restaurant list. There is a bar menu and it's a lot less expensive. Not ideal but the salmon dish I ordered for $33 was delicious. I know where I'm staying for my next Houston trip. read more

Nice clean hotel. Really flawless stay and service. Staff was very diligent and thoughtful. Nice amenities. The valet named Z was so nice and very helpful. Very pleasant experience would definitely return. read more

In one word Expensive $250 for room plus $100 for incidentals and $22 to park in garage . I walk with a cane and the first room i had was far away from the elevator. I contacted the desk and they straigtened that out right away. I got a room 30 ft from elevator . I laid down on bed and fell asleep . The bed was very comfortable. woke at 9pm and ordered room service -a wedge salad with grilled chicken breast $28 but this was probably the best wedge salad ive ever had and the grilled chicken breast was done to perfection. not dried out or rubbery it was just great. Salad, bib lettuce , bacon ,onion ,tomato ,roquefort cheese and blue cheese dressing , I came here on business. Have a meeting in the morning but so far i have had a great stay and really feel relaxed. Ill definitely be back next time I come to Houston, Texas. read more

The hotel is beautiful the bed was supper comfy. The shower was not the best the water pressure was pretty darn slow. Valet service was nice. What made me not give the hotel 5 stars was the food. Breakfast buffet was not fresh not maintained and there was flies by the salmon and cheese area. It was also a little expensive at $24.50 per person. Will definitely not be coming back for the food. read more

InterContinental Houston - Hotels Near Me - Houston, Texas

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Horrible service I had to stay here because a relative was in hospital needed to stay close Checked in a 12 a.m. Valet refused to come to my car I had to get out and the kid was wiping off the computer told me to wait. Not to mention the reservation misinformed me saying the had 24 hour room service THEY DO NOT. then the front desk person who was in the back comes out and after hearing my story offers me a 4 dollar sprite. Never stay here. Oh and they took 20 percent off my room that I would not have booked Very disappointed read more

Great service from valet to room and dining. Exceptional staff that goes above and beyond. Super clean, felt very safe and sanitary. Thank you for the great stay. Will definitely be back. read more

We had a fabulous anniversary stay here! They were so kind, the hotel was immaculate and they even upgraded us for free upon request! We had a BEAUTIFUL suite! The staff was so nice as well, we especially loved the doorman Zakoya. Hope to stay here again someday for a special occasion! read more

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Nice hotel, no real complaints except the bias against conservative news. Apparently they have chosen to black out Fox News. I bet Jeff Zucker has paid them off like a cheap gym. Oh and my to go food was forgotten and it took 40 min. Food was delicious though. read more

InterContinental Houston - Every channel BUT Fox News - Hotels Near Me - Houston, Texas

Stayed several nights to visit family and enjoyed the stay very much. Everyone was very professional and friendly. Often I would need assistance finding the right place for the right item needed and they were always most helpful. The hotel is clean and modern, the restaurant service and food is very good and the front desk personnel efficient. read more

Oh my gosshhh! I will never come here to stay even if I was a guest I came to drop a uber eats order to the apartments next to the hotel and was confused a bit on where I was, as I waited for someone to assist me at the front desk I stopped and put hand sanitizer on and whatever the heavyset guys name is that does overnight at the front desk, his first words to me was you smell like alcohol...I look at him with a confused face & I proceeded to tell him maybe it's the hand sanitizer you smell...ignores what I said and says I can get you a water..I said no im fine. And walk away as I seen the apartments were next to me. I find it so rude to accuse someone of drinking/smelling like alcohol when doing deliveries... read more

I am currently staying here this week. I believe this is a new hotel and they have a long way to go to achieve quality customer service. I asked for a room with a view of downtown, I got a room looking dead into a wall and the neighboring apartment complex. I ordered room service for breakfast at 0630 am, I received it around 0730 without any eating utensils. I found dirty cleaning cloths in the closet. I ordered a white russian at the bar and it tasted like gasoline. Called the concierge and I was put on hold until I finally hung up. Called back and they never answered the phone. My advise, give this place time to work out the kinks read more

My Dad is a patient at MD Andersen so I came out from CA to surprise him and needed a hotel close by. I am so happy that I chose this beautiful hotel. First off, I was greeted by the friendliest doorman and front desk staff (Juan Carlos). This establishment was taking every COVID precaution, which was so important to my situation. I stayed for 5 nights and the level of service never changed... The doorman especially (cannot remember his name, an older gentleman) was so sweet, he made me feel like I was coming home every time I walked in the door. The bartenders were also so friendly and accommodating! The food was amazing, I totally recommend the mussels and the bread they serve with it was awesome! (Still thinking about it ) The room I was given was clean with beautiful views. The gym was one of the best perks due to the fact that you have to reserve it (COVID) and you get it all to yourself!!! This hotel was quiet and peaceful and exactly what I was hoping for. I'll be back for sure. A++ read more

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Great stay, super staff very polite and helpful early check in at 10am and late check out12pm . Great for those like me that have to travel for cancer appointments. This is one of the reasons I picked this hotel. Other hotels were 1pm check in times or later. Sadly no complimentary brekfest and parking is 23.00 to self park in latitude parking garage and 32.00 for valet parking. Very clean beds and blankets are wrapped with sheets. Great views on top floor. Delivery from restraunts are easy especially pizza from Sarpinos. Easly link phone to tv so you don't have to pay for movies. Just download cinema HD app on phone. Elevator needs keycard to aaccessso lots of saftey here. Only 2 min to MD Anderson and Texas children's hospital. Call ahead if you want mini fridge service. If you need creamer for coffee go to bar they don't give you enough for more than 2 cups. read more

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Nice hotel. Friendly service. I had just spent a couple of nights at the JW Marriott downtown prior to my stay at the ICH, so I had a pretty solid comparison. This hotel is newer. It does not feel as "warm" or cozy as JWM. The area is kinda in a strange spot. Perfect if you are visiting one of the numerous hospitals in the area or the university (which is just up the street.) They offer a courtesy shuttle for guests (first come, first served), however they only drive you within a 2 mile radius. JWM will take you 5 miles. The staff, while courteous here, did not make me feel vip (I'm not VIP, however JWM def. made me feel like a king). No opening the car door at the valet for me. No complementary bottle of water at check-in. The room was clean, as it should be at a hotel like this, however I did step on a toe nail clipping :( . The view was pretty awesome. The tall lamp in my room did not work despite being plugged in. The block out shade took just a little too much effort to perfectly seal out the light. The bed was very comfortable and hair free. The hot water was hot. There was an obnoxiously bright alarm clock next to my bed (I like sleeping in complete darkness), which I moved to the floor under the bed. I went to sleep at 4am, woke at 7 to the alarm clock beeping (which I did not set...), couldn't figure out how to turn it off, and just ended up putting it under a few pillows haha. Worked great. Reward points made this hotel a very, very, nice choice. I will consider staying again with reward points. If in the future I am required to be a full paying customer, I will probably take my business to the JWM downtown. read more

The hotel is very nice. Great room. Great service. Modern. Very nice. Truly. But I came here to talk about The Naturalist.... The restaurant. Bogus asf. Pizza was weaker than digiorno fr. I wouldn't be here if I wasn't passionate about how fugazi this food was. The calamari was sooo bad. I had two pieces. I read online that some places substitute pork for the squid.... Let me find out wallahi. I also had the burger... it was straight at best. Hella salty. This from the heart read more

We stayed here 2 nights as we needed to be close to MD Anderson. The hotel is bright, shiny and new. Beautiful lobby, bar and restaurant area with modern furnishings. The room was nice with 2 water bottles, a Nespresso machine and a hot water kettle to make tea. There were robes in the closet, a safe in one of the dresser drawers and turndown service in the evening. The bathroom was nice with a walk in shower and nice toiletries. We ate at the restaurant one night and it was ok. Our waiter was exceptional but the food was just ok for the price. The one opportunity with this hotel is the valet. It was hard to reach them when you needed to get your car pulled around. The front desk would eventually pick up and say that they would relay the message... but they didn't. Seems a hotel of this caliber would have an SMS system like so many other hotels. It's so much more efficient and would improve the customer experience. Overall I would stay here again just have a plan to go out for dinner. We found the Raven Grill a few miles away and it was superb! read more

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What a nice clean hotel. My room has everything I need and I think it's going to be a good stay. I had a little problem when I checked in and the lovely manager, Zatavia, took care of it and then some. I appreciate the care and I see myself being a repeat guest read more

For a hotel that is located near the Medical Center, they need to learn a little about compassion. We booked a 3 night stay hear because my wife was getting major surgery. We found out that I would be allowed to stay with her in the hospital, so I did not need the last night. Explained our situation to the front desk and hotel manager and did not get any sympathy at all. No considerations, no changes, no credit, no refunds. If you might have some schedule changes, you might not want to book here. I'm sure they will have more families that are in the same situation we were. Hotel is new, but lacked any personality. More like a business hotel. Blah and spiritless. It was mostly empty. I guess others knew something we did not. read more

Missing 22,000$ necklace and coat was "lost " found coat still no necklace. Night manager said he didn't find any evidence of anyone entering the room but how did they find my coat ? Someone went in the room read more

Outstanding service- and in-house restaurant offered especially great food selections. Loved everything we tried.

Wonderful and elegant stay, also Sadiq greeted me and was such a Gentleman. This hotel is WONDERFUL, so very clean and elegant and prices were very reasonable, very close to Rice University events. I definitely would recommend this hotel to anyone. PERFECT STAY. read more

I stayed over last weekend the service and stay was impeccable. Great location and friendly and helpful staff. Yes things are different during COVID but they make your stay as comfortable as possible. My new go to place in Houston! read more

We used the courtesy shuttle service and our driver was Excellent!! Connally was a very courteous young man!!!

This hotel is one of the best I've stayed at and the overall customer experience is second to none. The front desk/ staff and management are so kind and helpful and want to ensure the best customer experience. From the moment I arrived I was greeted with warmth and true customer service and I want to acknowledge Juan Tablo, and the entire front desk staff as well as bellman, Augustine and the many others and the always helpful valet staff for their excellence. Juan really went the extra mile in ensuring my trip was wonderful and comfortable and I'm forever grateful. They go the extra mile for their guests and this hotel is perfectly located in best area of Houston close to beautiful homes and all the restaurants and shopping you could ask for. I can't imagine there could be better hotel and customer experience here in Houston. Thank you for 2+ months of a wonderful stay for my family and I. read more

I am very picky about hotels. We have tried several other in the medical center area bc we travel from Louisiana for my son's medical visits at Texas Children's Hospital. (My son is in a wheel chair.)By far our experience at this hotel has been the best! They have gone above and beyond to make us feel comfortable. Various employees would even ask us how my son was doing that day when they would see us. The food is great and the service was too, very friendly staff, clean rooms and comfortable beds. From this point forward we will stay here every time we visits for my son's appointments. read more