Check-In was not convenient. I was made to feel second rate because I booked through a third party. Front desk lied about parking fees causing me to spend much much more than necessary for parking, $64 for 1 night. The carpet in the room was very dirty. There were few food options available. The beds were very comfortable and the view was great, but we heard every single word and movement from the room next door. Not worth the $200 a night and $64 parking! read more

When I entered the parking structure today, I was struck that there is no elevator on all of the levels. There is a big, painted wall that reads, "Hotel Entrance" on Floor 2, but no way to access the entrance from other floors. Thus, you have to haul all of your luggage, laptop, and kids down or up, depending on which level you're on, to actually get to the hotel. If this isn't an ADA lawsuit waiting to happen, it certainly is a civil one, considering there's scant lighting in the garage, and anyone could maim, kidnap, or kill you if he/she was so inclined. I certainly hope they have cameras...or a high insurance policy. While I loped down to Level 2, the hotel entrance, I almost got mowed down by a driver exiting the garage, unable to see me, I presume, because of the poor lighting. When I get to my room, I find the thermostat doesn't work, and is permanently set at 62 (seriously, 62?!?). Every sleep study out there says the optimal temperature is 68, not 6 degrees colder. I then turn on the t.v. only to be met with a "no signal" on every channel. I called the front desk, and the gal that answered said that she would send an engineer up to recalibrate it. About 2 minutes later, she called back, and said that due to the "downpour," I would not be able to watch t.v. until "the storm passes." Now, I know that rain can mess with cable, but I also know that Minnesota suffers from below freezing temperatures in the winter, so I'm shocked to hear that their fragile digital television shuts down with a little drizzle. There is no bathtub in the bathroom, only a shower. I am in one of the Executive Suites, which says a lot about this hotel, and its standards of quality. read more

We had a dance competition for a weekend at this hotel so we made reservations to stay there as well. We had made our reservations through hotels.com then canceled them and booked directly through the hotel. We ended up still being charged for our hotels.com stay because of an error from the hotel's employee, Chal. (Its currently being disputed). The stress of an $200 charge for a night we weren't there while trying to check in for our actual night was already enough, but their manager on at the time, Julia, was an absolute waste of pay. She was unkind and didn't belong working with customers. I had to ask her for the number of someone to call to get all this straightened out, rather than her say "I'm sorry this happened, let me see how we can help you get it straightened out" it was, "yah I have a number for you but we will be too busy to talk to someone right now so you'll have to call around 9pm". Also, Chal, who fucked up our hotels.com stay, also put "AARP" instead of "AAA" for out discount and Julia at the front wouldn't change it for us at the desk, so because of their employee Chals error, we had to pay full price for our stay vs our AAA rate. Ridiculous customer service. I was put in a foul mood before i even left the front lobby. Instead of being focused on the excitement for my dayghters dance, I was on the phone for over and hour trying to get someone to create a "case" for me, that will take 72 hrs to hear from. THEN our room had a gap in the window with a breeze coming in it full force. And their heat for the hotel was turned off because they had the ac on (and apparently can only have one or the other) so our room was 63°. We called down 2x to have someone come fix it until finally THE WINDOW BROKE OPEN!! on the 15th floor with 2 small children and no screen, our window flew open. After the 3rd call about the seriousness of the current situation, they sent up mantinence and he put a screw in the window and gave us a space heater (very safe with 2 small kids and needing to leaving your room). There was also a used bar of soap in the shower. I've never in my life stayed in a hotel so unsafe and unclean. I'm baffled for the price what we got from it. I've never written a poor review for a hotel before but this stands to be known to people staying there. On top of all of that, their restaurants ran ridiculously odd hours for having a dance competition there, so they were closed during lunch and only had an $18 breakfast buffet for any age, even a 3yr old. Please take caution before staying here and look at other hotels in the area. I'd strongly advise against booking. I will be posting on other sites as well with videos of the window breeze blowing the curtains in our room and the soap in the shower and the space heater we were given. read more

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Expensive, but reasonably priced for the area. Small rooms with extremely comfortable beds. Some of the cleanest and freshest Linens we've ever slept on. Our only complaint was that the room was not stocked with their complementary water and only had the $6 bottles of Voss. We received a text asking how our stay was and we commented that we would like the water. We were assured that some would be delivered promptly. I'm glad that we brought our own bottled water, because we never received any from the hotel. Overall a comfortable and relaxing stay. read more

Great hotel! We arrived, hoping to just drop our bags off and then go to lunch, but they were able to check us in (and upgrade) us to a large corner suite before 11:00 AM. Talk about early check in. We received periodic text messages throughout our stay checking in on our visit. One night, we needed extra towels, and they had them delivered in within minutes! The room was clean, and the bathroom seemed fine to me. Another great feature - it's within a block of a green line train. This is our new favorite hotel in the Cities, and will definitely be back. read more

Barely 3 stars. Rooms are some of the smallest I have ever stayed in. Bed was nice but getting to the room felt like I was going back into a storage area. Exercise room is very nice. Calling this a 4 star hotel is a major stretch. It was windy outside and the wind was blowing in through the cracks around my window. I gave this information to management but it was never followed up on to my knowledge. Thankfully, it is only a one night stay. I will be staying at the Saint Paul Hotel next time. read more

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Went here for a wedding, which was great, but the hotel was awful. Cheap motel quality at quality hotel price. The elevator broke while we were there and people were stuck. Someone was served salad with gum in it. Nickel and diming at every turn, the room service food was NASTY and expensive. They don't have a pool. I could go on, I'm mad at that "hotel" for being crap. So glad I didn't spring for a suite, I was in one and it was still not as nice as most standard Hotel rooms. Don't waste your time with this one. read more

Really helpful front desk staff the first night, room seemed clean, beautiful view of the river. And then, there are weird things, like: neither TV (yes, there are 2 in the suite set up) would turn on... until I was standing 6 inches directly in front of one (not at an angle, and not any farther back). The other one never worked. So until I figured out the finicky TV, I couldn't look at a room service menu (which is only available on the TV?) but I could call the restaurant and have them read the menu to me (because they don't have a current menu online anywhere? Actually OpenTable did). Things went downhill with checkout: I still can't get my rooms charges sent to me. They hadn't yet gone through when I checked out, which I understand, but it's the day after, and they still haven't gone through. (And attempts to contact the hotel include being sent to deadend extensions, being transferred to random vm and having the email they provided bounce back.) One last note: I've never had to try so hard to plug into wall outlets. All of them seem to be designed to encourage energy conservation (which I respect, but again, weird). read more

Disgusting. Smelly. Rancid hotel. Zero customer service. Rude staff. Terrible experience.

Barely four stars. Maybe I'm feeling generous. Great spot if you are in town for the Twin Cities Marathon weekend. Only a half mile from the expo and a shuttle pick up/drop off to start and from the finish. Hotel itself is dated with a few updates to make it feel current. Wish I had more time because it's a great starting point to explore the city. A few other bullets: Gym is pretty complete Elevators took forever and we were better off taking the stairs to the 6th floor on a few occasions. They've got a bar restaurant with a solid selection of beers. There was an Indian wedding celebration which kept it entertaining Didn't see to many immediate food options within immediate walking distance read more

The staff is great. The Citizen restaurant has great food. My room 1506 has a very nice view of the Mississippi!

COVID has been hard on this hotel. Looking at 2019 reviews, it seemed like a decent hotel. I stayed in Jan 2022 and it was a huge disappointment. First off, whenever I stayed at an Intercontinental in other cities, it was a very nice, upscale hotel. This is not. There is almost no staff. The self park was closed, so I had to pay $32/day to valet park. There are no carts to bring your luggage in. The desk person doesn't smile or greet you in any way. The lobby is dirty, the elevator was dirty, and my room was dirty. The room was small and the next day the room was never serviced. Not because housekeeping is skipping this during COVID, it just wasn't a priority. A crazy parking setup, unhelpful employees, and a dirty hotel. In addition, the lobby seem devoid of any amenities. I gave it the benefit of the doubt because of decent past ratings, but my experience was way worse. The St. Paul Hotel will be my choice next time I visit St. Paul. read more

Really helpful front desk staff, room seems clean, beautiful view of the river. And then, there are weird things, like: neither TV (yes, there are 2 in the suite set up) would turn on... until I was standing 6 inches directly in front of one (not at an angle, and not any farther back). So I couldn't look at a room service menu (which is only available on the TV?) and we're back to the awesome staff. One last note: I've never had to try so hard to plug into wall outlets. All of them seem to be designed to encourage energy conservation (which I respect, but again, weird). read more

Worst hotel I've ever stayed at my room wasn't clean till 4 o'clock in the afternoon no room service they advertise a full breakfast entrée when you check in and it's a freaking Buffay that looks like it's at Hampton Inn I will never staying at another intercontinental hotel Lighting in the rooms is awful there are no recess lights to slams what a terrible experience. Just try to change the direction of the vents of the air-conditioning there must've been an 1/8 inch of dust on the vents this place is disgusting. I so wish I would've chose a different venue what a disappointment read more

My best friend and I booked a suite for two nights this past week. We only booked about three days before we wanted to stay, so I understand it may have been short notice for their housekeeping staff, but the room was disgusting. There was a clump of long dark hair in the shower-my hair is several shades lighter than this was and my best friend is platinum blond-as well as shorter dark hairs on the bathroom floor. There was dried food on the nightstand and dust everywhere. The first night, we didn't actually get into the room until after 11 so we didn't really pay too much attention. The next morning we were in a hurry to get in line for the concert we were going to, so we didn't notice the hair in the shower until she went to use the shower as I was standing in the line at Xcel energy center and she texted me asking if I had used the shower. When I replied I hadn't, she sent me this picture. When I complained at the front desk the next day, the lady at the desk told me she would pass it along to housekeeping. Sorely disappointed she didn't pass it to her manager and I will not be back! Oh, and the valets lost my car for twenty+ minutes and then I got double charged for it! I have a feeling that this poor excuse for a hotel will become an inside joke in my friend group even though it definitely isn't funny. read more

InterContinental Saint Paul Riverfront - Clump of hair hanging from the shower fixture - Hotels Near Me - Saint Paul, Minnesota

I booked this hotel stay on points, and I am so glad I did. We had a corner room with an AMAZING view of the river and downtown Twin Cities. There's plenty of restaurants within walking distance of the hotel. I didn't give this a 5-star review for two reasons: 1) Parking in the garage is $19/day 2) The room was drafty and would get cold unless we had the curtains closed. read more

I was there yesterday with two brides. One had old food in her refrigerator. The other one mentioned first getting room that had clearly not been cleaned. The other room that I was in clearly needed to be repaired. It was the first thing that I was. Upon leaving, I was trying to get change to tip the bellman and the valet. The front desk was busy with guests. The bar tenders didn't have change (but also didn't TRY to help me either (there was no one at the bar so they had the time) I believe that there was a manager walking around cleaning up spills, but should have asked any guest waiting if they could be helped. read more

Beautiful design. Nice location. Staff is kind... smile more! Valet extremely slow, rooms are small. Facility is clean and recent upgrades. Like it! read more

InterContinental Saint Paul Riverfront - Hotels Near Me - Saint Paul, Minnesota

The lobby is very clean updated. Front desk staff was quick and friendly. My room was tiny - by far the smallest hotel room I've ever stayed in. That being said, the room was extremely clean. The bed was extremely comfortable, shower was hot with good pressure, and the toiletries/towels/toilet paper/etc was all new and fully stocked. Nice view of the river. Other reviews complained of drafty windows and no temperature control but I didn't have that problem. Thermostat worked perfectly and the window was air tight even when I was standing right in front of it. I wish parking was free for guests - it was $24 for self park, $32 for valet, adding another charge to an already fairly expensive room. I would definitely stay again, especially if I didn't have to park a car. read more

I came here one time only because company booked the hotel for me. The flight touched down at MSP on 5am and I arrived at hotel lobby around 5:30am. My company booked my room for 5:30am checkin (so it can cover the prior night) and I received confirmation 2 weeks prior. Once I mentioned I had a reservation to front desk, he replied "Oh, we are fully book!" I thought he was joking, but it turned out that the hotel did sold every room for that night. I had to wait in hotel lobby for another hour, tired and fighting jet lag, before they cleaned 1 room thanks to an early checked out, not even to mention I got no perks for being IHG Spire Elite membership. Come on, how could this even happen? So basically screw the pre-booked customers? And Intercontinental are high level chain of IHG group... I was really shocked and ashamed to have that IHG membership. Guess it's time to switch to other hotel brand membership now. I gave 1 star only for its location at downtown St Paul. read more

I was there for a wedding on Saturday(08.24.19). It was a very nice and beautiful venue. During the reception we were first severed bread and then salad. As I gotten my salad and ate through 3/4 into the salad already to find what to be a "chewed gum" that was camouflage of blue cheese. This is was gross! I never ever in my life has this happen to me ever. To make matters worst A piece of it was already in my mouth and chewed it to realized it was gum( I don't chew gum by the way ) and not my vinaigrette dressing and blue cheese I was tasting, it was very minty and very slime sticky and also the last worst thing was I found more of it in my salad. I am so grossed out that I chewed someone's already chewed gum! read more

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I cannot believe how ridiculous this hotel is. Sure, it has a fancy lobby. Do not be fooled! The customer service here is a big fat zero. I reserved and paid for a room in advance for a particular night. I arrive to the hotel, and the front desk people tell me that no room is available! They send me over to another hotel, and say, "We're sorry" with a very unapologetic face. They also refer to some "innkeeper law" to justify that the guest who was supposed to check out didn't and that's why the hotel doesn't have a room for me. What kind of law is that?? I never heard of such ludicrousness. It makes absolutely no rational sense whatsoever. So basically, they are saying that the guest didn't check out but they can't kick him/her out because of the innkeeper law. Does that make any sense? Nope. The taxi driver who transported me from Intercontinental to another hotel told me Intercontinental probably sold my room to another person at a higher price. I think that sounds about right. Never again will I ever book a room at this hotel. I also expect my full refund for the money I paid for the room I never got to stay in. Absolutely ridiculous. read more

This hotel is the worst. Not only does the housekeeping not do a great job (beds were not made, and bins not emptied) the staff is less than hospitable. I brought my concerns to the front desk, and they literally shrugged. Not impressed. Tiny rooms. Bad service and over priced everything. read more

I booked the Intercontinental St Paul Riverfront because I was in town for a wedding and wanted to make a nice trip out of it. The rest of the wedding party was staying at the Holiday Inn, and I was wrong to assume that the Intercontinental was more upscale. First off, we arrived late at night on day of check in. There was no valet or anyone to greet at the door. We knew with Covid that some amenities were not going to be available. However, we didn't realize there would be a homeless encampment across the street. I pulled up to check in and two homeless people were awkwardly surrounding my car and even followed us into the lobby. Forget masks, one of them wasn't even wearing a shirt and the staff did nothing to get them out. Then, it turned out that the clearance for their parking garage is like 5' nothing. Therefore, my SUV wouldn't fit. I was informed that my options were street parking or paying $18 per day for a public parking garage. I opted for the parking garage a block away, but this happened to be a garage that more homeless people turned into their residence. My dash cam constantly alerted me to people being around my car at all hours of the night. We had to walk through a dark alley to get back to the hotel. The room itself was not much better. Very small. The entry light to the room did not work and had to use cell phone flashlight until I could locate the lamps. It was a very hot weekend in St Paul and their air conditioning never cooled the room to a comfortable level. I couldn't even put a single sheet on at night without waking up drenched. They offered no amenities. No food or drink. Not even vending machines or bottles of water. Only cleaned the room once in five days. I will say on a positive note, decor was modern, bed was comfortable, and the view was excellent (although I did pay for an upgraded view). Overall, a terrible experience and not what I would expect of a hotel that has the reputation of the intercontinental brand. Wish I would've just stayed at the Holiday Inn, or in Minneapolis where the downtown looked much cleaner. read more

I remember when this was the Radisson and then a Crown Plaza and I have to say that I have really enjoyed my short stay here. I am here for a Wild game and leave early in the morning but I have found the staff and rooms to be excellent. The rooms are much improved (IMHO) from the previous Crown Plaza. I do miss the Starbucks that was in the lobby. However, staff like Hailey at the front desk and Grant working the bar were friendly, polite and made the short stay enjoyable. Also, all the outlets and USB ports in the rooms make getting work done very easy! read more

Wrapping up my stay here and this was a really wonderful hotel experience. The room was clean, the water quickly and consistently hot, the bed and pillows super comfy, and the room oddly quiet (no slamming doors, no elevator noise - and my room was right next to it). I had a beautiful view of the river and discovered the coffee shop downstairs to be top notch! The muffins and banana bread were so soft and tasty and I grabbed a chicken salad sandwich for a quick bite last night... so good! I found all staff very friendly too. I was here for a conference so the loss of star comes from oddly laid out meeting rooms and mediocre hot breakfasts (must everything have orange cheese?). read more

Stayed here multiple times, great location with lots of meeting spaces. Close to the Xcel center as well as lots of places to eat in walking distance. This has been my go to place for a long time. The front desk team has always been great. read more

Wasn't my favorite and wasn't the worst. Staff in the restaurant/bar were exceptional. The coffee shop lady Phyllis was AWESOME. Front desk people sucked and were inconvenienced you were there. I was here for the Susan G Komen 3-Day and would not stay here otherwise. Beds were comfy and that's about the only bonus to the weekend. Maid service never happened until around 5pm! Pretty sad for $200 a night. Maybe if they reduce their cost I could give them A higher rating. read more

We stayed here for the ice fishing show in St.Paul. I really like the hotel, the decor, and walking distance to river centre. We had the king's corner room the view was very pretty amazing. read more

InterContinental Saint Paul Riverfront - View from our room. - Hotels Near Me - Saint Paul, Minnesota

I booked this hotel for January 26-28, 2023. A snow storm was approaching that made us change our travel plans. I called and asked to cancel our room. The hostess I called at the front desk said she would cancel our room due to weather related cancellation and we would be seeing the refund on our card within 48-72 hours. We received our credit card statement yesterday and the room was not cancelled! I called yesterday to ask why we were charged for the room and they said it was never cancelled. The lady said I needed the name of the person I talked to when I cancelled the room to receive a refund. I can't remember the person's name I talked to two weeks ago. I even gave her the date and time of the phone call so she could look on the schedule to see who I talked to. She said I needed to know the person's name. Trust me if I knew their name I would be calling their manager to leave a scalding review with them. I thought by speaking with the personnel at the hotel the cancellation would be taken care of. I guess not! There goes a few hundred dollars for nothing! Staff at this hotel are liars and cheaters! I hope you consider that when booking! Especially living in the Midwest with uncertain weather conditions where you may need to cancel! read more

We stayed last weekend and were very happy with everything. The staff is very attentive and the rooms are very roomy. We had a king room and the bed was comfortable. There is a bar and restaurant onsite with a good menu and good bartenders to make drinks Velvet parking was helpful and easy to use. We were within walking distance to many restaurants and life theaters. read more

Not worth the money! Room was hot, hair in the shower drain, and toilet seat loose. Hotel is very dark and dreary and rooms on executive level are very close together and you feel like you are in a maze. Parking expensive and not included with room and had to haul all our things from parking structure 2 blocks away. We attended wedding and reception in Grand River Ballroom and was served steak with no steak knife. Half of us at the table attempted to saw thru our steak with a butter knife. Drinks very expensive and bar kicks you out at 12:30 am. View from room was amazing but room was very small for an Executive King room. read more

Monday AM checkin and was thrilled the accommodated an EARLY check in (9am) with no problem or extra charges. Room 1701 is nice corner room with windows on two sides overlooking river front. Not much in the area but this hotel met expectations on cleanliness, modernization and conference room amenities for small group meetings. Only issue was air temperature - seemed to fluctuate from drafty that I'd put heat on and then would get to hot - couldn't seem to get right room temp. read more

Not impressed! I expected more than a closet sized room that has a funky mildew smell. Most InterContinental hotels I've been are reasonably luxe, spacious, and well-appointed without being over-the-top, while also being modern and functional enough to accommodate business travelers who want to stay productive while also being comfortable. I'm disappointed in the structure of their new system for the ambassador's lounge. They only allow the top tier in to the lounge now; I guess my Platinum Elite wasn't good enough for them. In addition to my first impression of this hotel, in my room the AC wasn't working so they brought me a fan! Seriously a $9.99 fan at the Intercontinental! In top of that my room wasn't pristine at all curtains were full of dust and my tub was dirty and clogged. Sorry but never again! read more

Check in was a disaster. We booked through Hotwire, the front desk wanted to charge us for tax and misc fees, which we already paid. Thankfully the Hotwire receipt showed this and after finally getting a manager, we were promptly checked in. Our room was updated, but very small. If your bringing a family of any size, expect to be on top of each other, as rooms are extremely small. The rooms and hotel floors/lobby area are generally very clean. The view from our room, looking out at the Mississippi River, was incredible. Hotel parking is a joke, it's behind the hotel-in one of the worst dark and tight parking ramps in MN. It's literally like a haunted house. Oh and if your vehicle is taller then 5'9" tall-SUV owners, you won't be able to park in their ramp. With that being said, I certainly wouldn't cough up $180-$200 at their regular room price. The gist is great location/views, very clean and modern hotel and rooms, as you'd expect from the Intercontinental brand. Extremely small room size, haunted parking ramp and crazy high room retail price are it's negatives. read more

InterContinental Saint Paul Riverfront - Great view, small sized room. - Hotels Near Me - Saint Paul, Minnesota

Terrible. The staff has been expertly trained in saying no. We specifically booked here because we are moving into a dorm and have a lot of stuff that we need to bring in and out of our rooms. We also planned to leave some of our items in the vehicle overnight. When we made the reservation, we were told they have valet and bell staff. They failed to mention that they only work on the weekend. Disappointed, we decide to self park and lug all our stuff. However, the parking garage is too short for the suv we rented. We were able to get it in to the ground level where there were about 9 reserved spaces with no vehicles in them. The ceiling is too low to go up the ramp. The front desk staff informed us that this was employee parking and they would tow our vehicle if we left it there and offered on street parking. We pleaded for some leniency. While we had 2 rooms for one night and one room for 3 nights. We only needed to park there for one night leaving very early in the morning to move into the dorm. The front desk clerk finally relented and went to the back room to call the manager. The final answer was still a no. read more

This hotel has some of the worst customer service. Our rooms smell like sewage and they blame it on the river and refuse to move us. Not impressed and will not be staying again. read more

This place is amazing great service great food it was like walking into a Downtown Minneapolis boutique hotel and getting old world mom and pop service. No attitude just the real deal. Pot roast and chicken and dumplings rocked it! Amazing rooms as well!! read more

It was a clean hotel that served great food. Once we arrived, we were told since we had an SUV, we had to park valet. Their parking lot could only handle vehicles under 5'. OK. The wait for valet to take my vehicle was 30 minutes. Once, I made it to my room I showered. They had a temperature regulator on their shower, not a big deal. Midway through the shower, the lights in the bathroom start blinking and won't stop. Then, the smoke detector starts going off, while I'm in the shower! So, I call the front desk and they send maintenance. He replaces the battery and says it's a poor design of the hotel. I finish my shower. We order delicious food, it was fast and they came and picked up the tray as well. We could hear everything our neighbors said next door. Every 80s song they played. Their facetime with there friend Daniel who's birthday they were missing- every word. The next day, we took another shower, same lights and audio show - smoke detector and flashing lights. Convenience will never outweigh my need for less anxiety. Try at your own risk. read more

Are usually don't take the time to do reviews of hotels but this one needs some feedback. The rooms are nothing special and the carpets are old, walls need painting and the rooms generally need updating. There's no ability to rent a movie in the room. The service is what is particularly bad. I called to make a reservation and told them that I would like a quiet room away from elevators and ice machines. Guess where I was given a room? That's right- directly across from the elevator with that ice machine two doors down. My remote control was not working so I brought it down to the front desk whereupon I was told to bring it back to my room and they will work on it. I told them no, I was not going all the way back to my room just to leave the remote there. Rude. Then when I checked out I asked why I was charged an extra $150 on my bill the moment I checked in. The young woman starts to explain to me that it's $50 a day for incidentals. I said I understood that but usually incidentals are not charged in advance whereupon she proceeded to lecture me about how hotels work and what they charge for and what they don't. I have traveled the world. I did not need to be told how hotels in general work. It's new to me to be charged $50 a day in advance for incidentals but if that's how they do it then there's a way to explain it to customers respectfully. read more