Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

Absolutely the worst billing system. Do not go here. They will rip you off and be rude about it…read more You call and call and they never return phone calls.We were customers since they opened. We lost our job and still made a payment to them higher than our mortgage payment. Six weeks later when I was sick they told me very loudly that they couldn't accept me because my account was in collections. When I explained we just made a large payment they could not find it. I even have the certification showing the check was cashed. Packed our things up and went down the street to IHC . They treated us like royalty. Our family has been patients at Tri City for 20 years. It sad. The Doctors are great at Tri City. They need to fire their billing department if they want to keep their clients.

Bad, bad, bad. My son had a gash in his thigh and was in a lot of pain. It did not warrant a trip…read moreto the emergency room, but needed to be taken care of immediately. Went into this place at 9:02 pm (the doors were still opened) and they initially started to take my information and then looked down at the clock and said, "Oh, I'm sorry, we're actually closed." There were three nurses standing around and they all just kind of looked at each other and walked away. I get closing time and people want to get home to their families or TV shows or whatever, but this isn't a fast food restaurant! There's a child in front of you with a fairly severe injury in a lot of pain. Have a heart!

Find It First, Then Wait First things first: do not trust…read moreyour GPS. Enter the address and it will drop you in a residential neighborhood with no imaging center in sight. The correct location is on the west side of American Fork Hospital. Save yourself the confusion and look it up before you go. Once you find it, the facility is clean and the staff is nice. The space looks a little dated and could use some love, but nothing that affects the quality of care. Now for the part that will test your patience. I was called back immediately after arriving, which was a good sign. I changed into the gown, was walked to the area outside the MRI room, and then waited over 40 minutes before actually going in. Sitting in a hospital gown in a hallway for the better part of an hour is not a great experience. Go in with the right expectation and a fully charged phone for the wait.

Since the first of the year it is nearly impossible to talk to a live person when trying to get…read moreinformation about medications, results or even make an appointment. The Cardiology department is nonexistent at certain locations now and when you finally get put on hold to talk to someone it takes an eternity it seems like to have someone pick up. Quality of patient service has diminished considerably. Starting to look else where for providers. One final comment. Not everyone one has internet or is tech savvy enough to go through all the hoops to use online communications

I had a sensitive issue and was treated respectfully and kindly even by the receptionists. I had…read morehoped for a female doctor having had this issue previously, but was assigned a young male PA instead. To my surprise, he was wonderful! Ryan Wight treated me effectively, efficiently and was particularly caring, informative, gentle and patient. I was so discouraged going in but cannot imagine having had a better experience.

I found myself feeling a bit under the weather while visiting the SLC area. I had classic cold…read moresymptoms, but I wanted to ensure it wasn't something more sinister before hopping on a flight back to Phoenix. I was quickly processed by the receptionists and screened for insurance information. I was then taken to "the back" and brought to an exam room. The nurse who assisted me was Jessica and she was very friendly. After taking my vitals and a short wait, PA Mark came in. He was honestly great. He explained to me the various renditions of a cold that I could be experiencing. He also thoroughly discussed the benefits of getting a flu shot with me, which I appreciated because I'm a proud annual recipient of the flu shot. Another nurse then came in to swab me for a Covid/flu test. All came back negative, thankfully. I didn't expect or want to need to access healthcare while on my trip, but this urgent care made it easy and quick--I was in and out in about an hour. I hope not to need their services next time I'm in the SLC area, but if I do, I know I'd be in good hands.

When in person, they're great. They answer your questions and really care about your overall health…read moreand mental wellbeing. However, they are pretty bad with their reception of calls and their response to medical questions. I had an issue that was ongoing and very scary for me. It was due to a birth control and I wanted answers about what I needed to do and if a different birth control would be better. The phone reception is awful and takes forever to get a hold of anyone. Then I was told several times my doctor or a nurse was going to call me back and I never got a call. This kind of back and forth went on for a week (after I was already experience this issue for 2 weeks). I don't like being treated like I don't matter and like my medical questions are just going to get pushed to the side. I really thought this would be my gyno for years to come but I may rethink that now.

It saddens me to have to leave this review - I was placed on…read morethe nexplannon. Everything went great until the first time it needed to be replaced. The incision was made too large for the replacement which caused an infection and the nexplannon to slip out. After this incident I still continued with my care through them. I had it placed in my other arm. It comes time to get it replaced again beginning March of this year. When replacing it they had informed me the one being replaced had migrated a bit. After the replacement I noticed you can see the nexplannon bulging through the skin (too close to the surface) with an ache ive never experienced. I called with my concern and after 3 calls back my answer was that this is normal and to take ibuprofen and Tylenol. I knew this wasnt right as this is now my 4th time having it placed. I work in healthcare myself and had one of our Nurse Practitioners take a look. She stated to make an appointment ASAP and get it out. I will not return to legacy as I have felt unheard and pushed to the side. I have made an appointment with Dr. Jensen in Salt Lake City to take over my care. Legacy please do better.

One of the worst medical experiences I've ever had…read more We brought my young daughter in with throat pain, chills, and visible spots on the back of her throat. The doctor by the name of Marshall Willis came in extremely rushed and did not examine her properly. He did not check her ears and did not even look at her throat. The only thing he did was a nasal swab for COVID. When we asked whether the swab also tested for strep, he explicitly told us yes and said the strep test was negative. He then dismissed us and told us to give her Tylenol. Five days later, my daughter was in severe pain, could barely swallow, and had intense ear pain. We returned to Premier Medical and thankfully saw a different doctor. That doctor informed us the previous doctor never performed a strep test at all. He examined her throat, said it looked very bad and extremely painful, ran an actual strep test, and it came back positive. Because of the first doctor's Marshall Willis failure to examine her and his false claim that a strep test was done, my daughter suffered unnecessarily for days and we had to pay for a second visit just to receive proper care. This was careless, misleading, and unacceptable medical treatment. I have never had such a bad experience with a physician, and I truly believe doctor Willis should not be treating patients.

Waste the time and money. They just run around not give me the answers you need to get medical…read moreproblem solved. We first start going to them they were great they're ability to help people is really gone downhill