Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the…read moredoctor over 20 mins. In total I was there for over an hour. I already was not feeling good and just wanted to get home to sleep. Expect long waits. There is nothing urgent about this place.

Its a sad day when a medical practice decides nickel and diming their patients is a better strategy…read morethen patient care. Without getting into details, just know this has been my providing office for years. I've never complained, always paid on time, and had good experiences. Moving to their new building that has changed. Be warned their are no exceptions, they don't ever make mistakes and the bill is left to you...while you still have to figure out your own health. I tried to consult with them to make this right several times. They didn't want to budge. So even if they respond to this review to save face, put your health in better and hands and your money. I would have recommended them prior to this which is why its pretty awful.

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

I had to call about a hospital bill from Nov 6th, 2025, (6 months ago) that I received a few days…read moreago. I talked to, I think she spelled her name Brince. (?) She was rather hard to understand. I asked her if she could please repeat what she said last. She hung up on me! SO inconsiderate and unprofessional!

We came to insta care today for my daughters Ear infection, we thought it would be a decent wait…read moretime. My daughter cried her eyes out for an hour in the waiting room, we got brought back to see the dr, we've been waiting for 2 1/2 hrs. The wait time is ridiculous. We ended up waiting 3hrs almost 4hrs and all they said was sorry we had to call in another Dr we had a ton of Emergencies, meanwhile my daughter was in pain, puking and other parents were asking us if the dr had seen us. the tip of the iceberg was they "miss placed" the prescription so when I came to pick it up it was not in their system. I had to wait another 20min on the phone in Walmart just to ask the nurse to resend the prescription order through. Zero star. We did not feel taken care of at a hospital.

Come to treat my asthma; very expensive to give me a bandaid ; 5 days passed since my…read moreVisit ,now with severe bronchitis developing in pneumonia, they do not do an aggressive treatment; I m suffering and had being in hell to be able to breathe.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I recently changed insurance and my old medical offices are not on my new plan, so I found myself…read moreat Medallus for a minor health concern. Maybe I've been spoiled by my previous provider, but this experience was not a great impression. When I first arrived, I was acknowledged by an unpleasant receptionist. It's pretty clear that she doesn't like her job-or the people she works with. I felt like I was intruding on her day and inconveniencing her just by being there. After I filled out my paperwork (which she basically tossed at me), she didn't look up as I stood in front of her. Perhaps she didn't hear me with her earbuds in and she was zoned out to any other place than here. Eventually, she took the paperwork and told me I'd be called back when they were ready. Once I went back to an exam room, I noticed how eerily quiet everything was...that is, until the doctor entered the adjacent room and I heard every bit of their conversation. Truly, I could tell you what the issue was, what the doctor's recommendation for treatment is and when to follow up. All between the paper thin walls. I didn't feel like privacy was a given, even though we were in separate rooms. My experience with the doctor was fine-quick, but got the job done. She was friendly enough and I appreciated her get-down-to-business attitude. I'd imagine she's not there to build rapport with patients since this isn't that type of place. But it sure makes me miss my previous doctor office.

I came in recently with the flu and was very impressed by the care I received. I didnt have to wait…read morevery long. The staff was all very nice, the girl at the front desk Alexa took my needs seriously and was very helpful. The medical assistants and provider took me seriously and helped a lot. 10/10 recommend this urgent care

I have been going to this office since 2019 and have never had a bad experience. The staff is great…read moreand friendly and my favorite provider is Jay Lambert. Jay is hands down the best provider on the planet, not just at this clinic. Whether it's for me, my husband or one of our kids he always listens and gets to the point and takes care of us and never has any judgement! My 13 year old son was just diagnosed with type one diabetes, I felt really stupid even going in there to ask about it because it doesn't run on either side of our families and I felt like I was for sure overreacting but he calmly diagnosed him and gave us very clear instructions on what to do next THEN gave us his personal cell number in case I had questions and THEN he came to visit us at primary children's that night to make sure we were holding up. I'll never forget that it was so kind! Thanks to this whole clinic for always being the best and taking care of my family, we love you! - the Anderson's

I had an awful experience at Reverse Health Urgent Care in Saratoga Springs, Utah. In October, I…read moretook my 3-year-old son there for a second opinion after he was diagnosed with croup at another urgent care. Instead of carefully evaluating him, the doctor dismissed any attempt to diagnose and immediately used terrifying language, telling us our "baby could crash" and urgently needed an ambulance to the ER. This was completely unnecessary and panic-inducing. When we got to the ER, the doctor told us it was just a mild case of croup. They gave him a steroid and sent us home--simple as that. But thanks to Reverse Health's scare tactics, we were left with a $1,000+ ER bill. To make matters worse, Reverse Health told me they would waive the visit fee, but they charged me anyway. When I received the bill, I tried to dispute it, but every time I called, I was transferred and promised a call back from someone in charge. That call never came. I had to keep following up, and to this day, no one has reached out. Even though my insurance covered most of it, the $25 I was left to pay feels like a bigger issue--if they can't honor their word on something that small, how can I trust them with anything more important? This place is disorganized and unprofessional. I wouldn't trust them with my family's care again. Go somewhere else.

Please see the Google review from Patti L Just don't go…read morethere for any care. You won't see a physician. Just a nurse practitioner who will misdiagnosis you. Be aware!

Today I went to the Instacare on Highland Drive, in Holladay, with an earache. Dr Anderson gave me…read morea cursory look and said she couldn't see anything wrong, so there was nothing she could do. She told me to call an ENT. Less than a 5 minute consultation and she was out the door. No printed instructions, no help. I called the ENT, they can't see me for 2 weeks. By then, I might have hearing loss. Thanks for nothing!