My experience with this hospital has been great! I know circumstances can create alternative…read moreexperiences so this is just about mine... I came here a couple weeks ago and I got a to go turkey sandwich and a chef's salad... they were fresh and good. Self checkout easy peezy Today I got a breakfast sandwich and breakfast special... both delicious... shoot! I forgot to order coffee... tried in vain to pay for it with self checkout and failed. COFFEE is FREE!!! Big smile. Thank you Lone Peak.

I have been very happy with Lone Peak hospital! Dr. Keihanian and PA-C Maria Margot, they are both…read morevery professional and caring. Dr. Keihanian diagnosed severe aortic stenosis, five weeks later I had TAVR surgery and now am feeling much better. Maria Margot is now taking excellent care of me, keeping everything on track! I feel valued. They both have knowledgeable office personal, you are greeted and taken care of as soon as you get there!

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

I was over charged by 40% of the National average. The bill of this visit to the ER. The bill was $…read more8 000 for 3hrs in the ER. It was out of network for my insurance . I tried to work with Alta View about working with me assessing and or-adjusting payments . Never returned calls. I was on hold truly for hours trying to connect and address the ability to address my concerns. Never spoke with a human, then I got a bill from collections. I paid it immediately, in full,the balance is paid off . It was the entire amount due however I am 100% sure that I was way over charged . No one on staff ever called me back to assess .

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Very friendly staff! The hospital is just small enough that the staff can focus on quality care…read more Had two babies here and thought my stay was quite comfortable. Definitely a great place to welcome your bundle of joy!

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

I had to call about a hospital bill from Nov 6th, 2025, (6 months ago) that I received a few days…read moreago. I talked to, I think she spelled her name Brince. (?) She was rather hard to understand. I asked her if she could please repeat what she said last. She hung up on me! SO inconsiderate and unprofessional!

The local instacare, I have seen both the insta-care and family practice. From my experience, both…read moresides have very professional and friendly and always there in a pinch.

Met with Dr Abbott. He was WONDERFUL! I appreciated the time he took with us, explaining each of…read morethe tests, what they were for, and what the results meant. We appreciated his professionalism and courtesy toward us and other doctors.

Dr. Sloan is rude, condescending, and the absolute worst doctor I have ever had in my entire life…read more Too bad they have her at this hospital, because otherwise the labor and delivery unit was a great experience, as well as the other doctor who assisted in my delivery, Dr. Lake. The front desk staff and sloans nurse where Sloan works is unbearable though as well, I do not recommend to anyone who has any dignity for themselves.

I delivered here about a week ago and I had such an amazing experience! The room was huge. Everyone…read morewho came into my room was so kind for the most part. All my nurses were great but I LOVED my night nurses. Huge shout out to Jessica and Grace for helping me. As a new mom and all the hormones being all over the place, they made my healing in the hospital the best that it could be. I owe so much respect to my nurse who stayed with me 30 minutes after shift change just to help me deliver. She took care of me my whole laboring process and was very kind and explained every step in detail. She even got on my bed to help me turn my baby so he'd deliver the correct way. I don't think I could've asked for a better nurse to help me than Danielle. I could go on and on about how my experience was just so amazing! Thank you to all the staff who took care of my new little family!

My wife spent 3 weeks in the ICU for a reaction to immune therapy. The staff of Nurses and doctors…read moreare incredible and are some of the nicest people I have met. Tyler, Andrew, Kara, Tiffany, and others did an outstanding job with Jill. I couldn't have asked for a better team to watch over her while she fought for her life because of a mistake IHC made by giving her the wrong immune therapy. I highly recommend this hospital if you want great care with an awesome staff. Thank you all for keeping my wife healthy while she was there. Much love to all of you.

I went in to the hospital the day before after falling playing pickleball…read more(staff/nurse/doc/everyone- the were so fantastic. This is about my experience the next morning) . I woke up the next day (18 hours later and no pain meds since I left around 730 pm) and my whole leg and foot were completely numb- so I went back around 730 am. She came in (I was in so much pain and in tears). She asked questions and pretty much instantly started moving and manipulating my leg. While I cried. She then proceeded to say " I'm just tying to figure out why this is hurting you so bad. I tore my ACL 6 weeks ago and had surgery a week ago. It didn't hurt this bad at all." While I'm just crying. As she is checking " no bruising no swelling". Asked if I drove myself. I said yes. Her response " aw poor thing" she then said "whatever's going on- you're not going to need surgery" fast forward to today. My entire leg is covered in bruises and is so swollen. Orthopedic doctor said it's probably my ACL or maybe a torn tendon or broken bone on the left. I've never felt so dismissed and mistreated.

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

I am a veteran and had to go to the emergency room back in August 2025 and the service was great…read morebut when it came to the billing , the VA and I have been trying to pay this bill four times already! The billing process is a joke , I tried to get it paid AGAIN today.

This hospital caused catastrophic, life-altering harm to my partner…read more I brought him to Lone Peak Emergency Room after a work-related injury that resulted in severe cervical spine trauma. Despite clear symptoms of neck injury, they refused to perform cervical imaging due to "range of motion limitations." Instead, they insisted on a CT scan to rule out a pulmonary embolism, an unrelated concern. During this scan, 80 mL of ISOVUE-370 contrast dye was extravasated into his left bicep, a high-volume injection of a known cytotoxic vesicant when introduced into soft tissue. The radiology tech documented the infiltration ("IV infiltration noted"), yet no protocol was followed, no aspiration, no elevation, no surgical consult, no imaging of the injury site, no follow-up. He was simply discharged less than two hours later. Within days, multiple abscesses developed in his scalene and longus colli muscles, leading to a cervical spinal epidural abscess, septic spread, and ultimately a complete spinal cord injury (tetraplegia). He is still hospitalized and now permanently disabled. ISOVUE-370 carries FDA warnings and manufacturer guidance requiring prompt intervention when extravasated. Lone Peak Hospital violated standard post-extravasation care protocols, failed to monitor the injury site, and provided no documentation or guidance upon discharge. I have reported the radiologist and the facility to the Utah Department of Professional Licensing and the Utah Department of Health. This level of negligence is indefensible. No patient, regardless of past medical history, should be dismissed or harmed like this. If you or your loved one are injured, I urge you: do not go to Lone Peak Hospital.

I just came to bring a family member. The place was clean and staff all over the place asking if…read moreyou need help. I got asked twice while waiting for a family member. I also saw someone walking around wiping all surfaces down. Everything looks clean to me. They have mask and sanitizer everywhere.

Have a child with a concussion, a misplaced tooth, broken thumb and possible fractured sternum…read more This place is a joke, have waited in the waiting room for over an hour. Stay away! Update, went back into the room and waited another hour. Doctor never came in, we were told they don't have a dentist to set his tooth, the ladies that checked us in didn't check him for a concussion or to make sure his neck we ok. Terrible care, I had better care in the Army and that's not saying a lot